China Eastern Airlines Complaints & Reviews

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China Eastern Airlines Complaints: Have a complaint or review on China Eastern Airlines? Post it on our exclusive Iberia consumer complaint board. Whatever it is, whether complaints on Iberia reservation, booking confirmation, cancellation or reschedule, flight experience, missing or lost baggage, go ahead and describe it in full detail. Your complaints and reviews will not only help Iberia improve its service, but will also inform and enlighten other consumers like you.

China Eastern Airlines Facts

About China Eastern Airlines
1) China Eastern Airlines was founded in the year 1988.
2) The airline is one of the three largest in China.
3) China Eastern operates flights to over 150 destinations worldwide.
4) International destinations served include Australia, Canada, USA, UK Japan, Korea, Germany, France, Hong Kong, India, Vietnam, Malaysia, Malaysia, Russia, Singapore, Thailand, and Taiwan.
5) As a matter of fact, China Southern has a fleet of over 339 aircraft.
6) The airline operates from its main hubs at Kunming Wujiaba Intl Airport, Shanghai Hongqiao Intl Airport, Shanghai Pudong Intl Airport and Xi’an Xianyang Intl Airport.
7) China Eastern has codeshare agreements with Asiana Airlines, Japan Airlines, Qantas, among others.
8) The airline is a member of SkyTeam global alliance.
9) The frequent flier programme of China Eastern is named “Eastern Miles”.
10) Shanghai Airlines is a subsidiary of China Eastern.
11) As of 2010, China Eastern employed over 60,000 people worldwide.

China Eastern Airlines Customer Service
1) China Eastern is headquartered in Shanghai, China.
2) The airline is owned and managed by China Eastern Air Holding Company.
3) The customer service of China Eastern Airlines can be reached at +86 21 95530.
4) To reach China Eastern’s local office in US, dial 001-626-5831500; if calling from UK, dial 0044 -20-79352676.
5) For information on Eastern Miles frequent flier programme or to request for credit of miles, call 40083-95530. To reach Eastern Miles support by email, write to
6) For reporting lost or missing baggage, call the customer support or visit the airport’s Lost & Found center.

There are several ways of reaching the China Eastern Airlines customer service. One is by their customer support telephone helpline, the other is by emailing the airline, and the third is by writing a post to the head office or branch. Even if none of this works, we are here to hear you and forward your valuable comments.

Some of the common complaints consumers can have when flying with China Eastern Airlines include reschedule or cancellation of existing booking, ticket refunds, lost/missing or damaged baggage, poor customer service, credit of frequent flier miles, or delays in flight timings. If neither calling nor writing helped in addressing your problems, post it on our consumer board here.

Besides posting your complaints on China Eastern, the also gives you the opportunity to review the airline. Your valuable reviews and ratings shall judge the service of China Eastern overall – whether quality, customer service or value.

China Eastern Airlines Complaints & Reviews2.203703703703730

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Note: Use the form below to post your complaint, review or compliment. If posting complaints, please be accurate and avoid personal attacks. Do not post a one line comment, but describe it in detail, including the place, name or model number, service rendered etc. Remember you are alone responsible for what you write. Lastly, don't use all caps when writing a complaint or review.

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4 Responses to “China Eastern Airlines Complaints & Reviews”

  • jiannan guo says:

    your company changed flight 282 from Ho Chi Minh to Shanghai, august 12, 2012, from 1.55 to 7.55, and did not check my connecting flight 5601 in Shanghai.It is impossible to reach you by phone or by e-mail to also make the change with my connecting flight from 5601 to 5609 since I will be flying on your wings in direction of Shanghai when flight 5601 will leave Shanghai.
    Make us easy to contact you when we need, phone in HCMC, Shenyang, and international number…answers nobody there.Your are not at the height of an international company

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  • lili barnard says:

    China Eastern has misplaced my bag. Took the flight from Singapore and I believe it is there that they did the mistake. No one contacts me, I dont know where my bag and there is no help from the customer team. I am sitting here in Australia not knowing what to do.

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  • Adam Kollin says:

    The customer service of China Eastern is a decade behind any western airline. I bought a ticket and needed to change the date. Their only contact phone number for customer support cannot be reached from the USA. I tried dozens of times from several different phone numbers. I called their New York office and was told they can only change tickets that originate in New York. I called their office in Xiamen and was told they can only change tickets that originate in Xiamen. The flight originates in Shanghai but number cannot be reached from the USA. It has only five digits. I used their customer service email form on their website and it bounced back saying the address was not valid.

    I would avoid flying on China Eastern if there is ANY chance that you need to make changes to the ticket.

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  • madan lal chawla says:

    lost of eye glass with cover written Takkar optical while trevelling mu-564 & mu 581 flight 21 march 2012.kindly help to locate. thanks.

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