Royal Jordanian Complaints & Reviews

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Royal Jordanian Complaints: Have a complaint or review on Royal Jordanian airline? Post it on our exclusive Royal Jordanian consumer complaint board. Whatever it is, whether complaints on Royal Jordanian reservation, booking confirmation, cancellation or reschedule, flight experience, missing or lost baggage, go ahead and describe it in full detail. Your complaints and reviews will not only help Royal Jordanian improve its service, but will also inform and enlighten other consumers like you.

Royal Jordanian Facts

About Royal Jordanian
1) Royal Jordanian was founded in the year 1963.
2) The airline is the national carrier of Jordan.
3) As of 2011, the airline had a fleet of over 32 aircraft.
4) Currently, Royal Jordanian flies to some 60 destinations worldwide.
5) International destinations served by the airline include India, Thailand, UAE, Malaysia, Oman, USA, UK, Canada, Israel, and Russia.
6) Royal Jordanian operates from its main hub at Queen Alia International Airport.
7) The airline serves some 3 million passengers annually.
8) Royal Jordanian’s frequent flier programme is named “Royal Plus”.
9) The airline is a member of the Oneworld alliance.

Royal Jordanian Customer Service
1) Royal Jordanian is headquartered in Amman.
2) The airline’s customer service in Jordan can be reached at +962 6 5100000, 6 5202000 or 6 5857111. (airport).
3) If calling from the UK, dial 08719 112 112. If calling from the US, dial 01-212-949-0060 (New York).
4) To reach the customer service through email, write your complaint or feedback to ccsupport@rj.com.
5) For information on Royal Plus frequent flier programme or to request for credit of miles, call +962-6-5503873. To reach Royal Plus by email, write to ffp@rj.com.
6) For reporting lost or missing baggage, call 962 6 5100000.

There are several ways of reaching the Royal Jordanian customer service. One is by their customer support telephone helpline, the other is by emailing the airline, and the third is by writing a post to the head office or branch. Even if none of this works, we are here to hear you and forward your valuable comments.

Some of the common complaints consumers can have when flying with Royal Jordanian include reschedule or cancellation of existing booking, ticket refunds, lost/missing or damaged baggage, poor customer service, credit of frequent flier miles, or delays in flight timings. If neither calling nor writing helped in addressing your problems, post it on our consumer board here.

Besides posting your complaints on Royal Jordanian, the ConsumerBoard.org also gives you the opportunity to review the airline. Your valuable reviews and ratings shall judge the service of Royal Jordanian overall – whether quality, customer service or value.

Royal Jordanian Complaints & Reviews29

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Note: Use the form below to post your complaint, review or compliment. If posting complaints, please be accurate and avoid personal attacks. Do not post a one line comment, but describe it in detail, including the place, name or model number, service rendered etc. Remember you are alone responsible for what you write. Lastly, don't use all caps when writing a complaint or review.

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3 Responses to “Royal Jordanian Complaints & Reviews”

  • mohamed matadar says:

    The following complaint has been raised with Royal Jordan Airlines for the issue of tickets for travelling to Saudi Arabia, unfortunatley their website for contacting them is not working! Despite phone calls and numerous tries to resolve this matter they have not responded.
    It’s not just my family they have charged, the airline is going to charge nearly a 100 passengers today 14/07/2012 for this blunder.
    The tickets were already expensive initially and to be held to RANSOM BY CHECK IN DESKS at the time of boarding of either PAY UP or GO HOME is outrageous!

    Booking Ref: UK277535
    Flight No: RJ112
    Ticket No (1 of 12): 512 9474971607

    “I have just paid £2200 extra over the phone to your desk clerk at heathrow for 12 of my family members to fly out to jedddah for umrah. The tickets that were issued were apparantly not valid for UMRAH! Whats going on here, they are on the same flights, sitting on the same plane, going to the same place as the other passengers, yet you are charging more just because they are going for UMRAH? As a MUSLIM airline you should be ashamed at yourselves charging extortionate fares above standard listed prices for going for UMRAH especially in Raamadan! I demand a full refund of the £2200 immediately. I have also listed this complaint with CAA.”

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  • Tamer Awad says:

    I was flying from Amman to hong kong on Sunday 8/12/12 flight no RJ0182 and I was treated in a very rude way by Taghreed cabin Crew supervisor. My issue was that there was no sound when I was trying to watch a movie. I raised my issue to Taghreed however she was very abrupt and rude didn’t listen to me and always interrupting me and said I can’t do anything for you. I tried to explain That I will be traveling for more than 13 hours and I can’t have a seat with no sound. She even didn’t apologize and said I have more than 15 problems like yours then I proposed to change the seat but I was told fact the flight is full then I proposed to be upgraded to BC but she refused as well. This dilemma was ended when the passenger in front of me proposed to change the seat with me since she was not intrested to watch movies. However I was concerned about your customer service having people like this with no customet service skills and with no proffesionalism creates bad image to your company. No initiative to solve the issue and other customer proposed the solution. I will not recommend your company at all and I will tell all my friends about this horrible experience as I felt very offended by the way I was treated with. No apology no empathy or sympathy with the guest complaints and issues.

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  • Ron Rivard says:

    I am trying to join your frequent Flyer program! I recently recieved an application on a flight with a FF number 1000666844. All my efforts have gone vain, your web site is not user friendly for this program

    Ron Rivard

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