Turkish Airlines Complaints & Reviews

Turkish Airlines Complaints: Have a complaint or review on Turkish Airlines? Post it on our exclusive Turkish Airlines consumer complaint board. Whatever it is, whether complaints on Turkish reservation, booking confirmation, cancellation or reschedule, flight experience, missing or lost baggage, go ahead and describe it in full detail. Your complaints and reviews will not only help Turkish improve its service, but will also inform and enlighten other consumers like you.

Turkish Airlines Facts

About Turkish Airlines
1) Turkish Airlines was founded in the year 1933.
2) The airline is the national carrier of Turkey.
3) Turkish flies to more than 200 destinations worldwide.
4) Some of the international destinations served include Australia, China, Canada, Egypt, France, Germany, Hong Kong, India, Indonesia, Italy, Israel, Japan, Korea, Malaysia, Qatar, Russia, Singapore, S.Africa, Thailand, UK, US, among others.
5) In 2010, Turkish Airlines carried some 29 million passengers.
6) Turkish operates from its main hubs at Antalya intl Airpot, Esenboga Intl Airport and Adnan Menderes Intl Airport.
7) Turkish has a fleet of over 180 aircraft.
8) In 2010, the airline had net profit of TRL 286.4 million.
9) The frequent flier programme of Turkish is named “Miles&Smiles”.
10) Turkish is a member of Star Alliance.
11) In 2010, the airline was recognised as the Best Airline of Southern Europe by Skytrax.
12 Turkish Technic, SunExpress, B&H Airlines are some of the subsidiaries of Turkish Airlines.
13) As of 2010, Turkish employed over 17,000 people worldwide.

Turkish Airlines Customer Service
1) Turkish Airlines is headquartered in Istanbul, Turkey.
2) The airline’s customer service in Turkey can be reached at +90 212 444 0 849 or +90 850 333 0 849.
3) To reach the customer service through email, write to customer@thy.com.
4) To report lost or missing baggage, reach the customer support at +90 212 468 48 48.
5) For information on Miles&Smiles frequent flier programme or to report credit of miles, call +90 212 444 0 849 or +90 850 333 0 849.

There are several ways of reaching the Turkish Airlines customer service. One is by their customer support telephone helpline, the other is by emailing the airline, and the third is by writing a post to the head office or branch. Even if none of this works, we are here to hear you and forward your valuable comments.

Some of the common complaints consumers can have when flying with Turkish Airlines include reschedule or cancellation of existing booking, ticket refunds, lost/missing or damaged baggage, poor customer service, credit of frequent flier miles, or delays in flight timings. If neither calling nor writing helped in addressing your problems, post it on our consumer board here.

Besides posting your complaints on Turkish Airlines, the ConsumerBoard.org also gives you the opportunity to review the airline. Your valuable reviews and ratings shall judge the service of Turkish Airlines overall – whether quality, customer service or value.

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Note: Use the form below to post your complaint, review or compliment. If posting complaints, please be accurate and avoid personal attacks. Do not post a one line comment, but describe it in detail, including the place, name or model number, service rendered etc. Remember you are alone responsible for what you write. Lastly, don't use all caps when writing a complaint or review.

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9 Responses to “Turkish Airlines Complaints & Reviews”

  • Mahmoud Talebi says:

    Dear Sir/Madam

    Turkish Airline excellence in flight and on ground customer services has made me a longtime loyal customer of your company. However, I am extremely disappointed and deeply frustrated at my most recent experience with your Airline, when I had to deal with the most impolite and disrespectful Turkish Airline employee (Mr. Hamid Javedan) at Isfahan (IFN) airport on 16/April/2014.

    On 16/April/2014, I arrived early at Isfahan (IFN) airport for my return flight to Istanbul
    (Flight no TK 893) and then to Toronto – Canada (Flight no TK17).

    Here is what has happened to me on that awful day. I had 3 suitcases and I was well aware and more than happy to pay the additional charges in the amount of $185.00 for my third suitcase, since Turkish Airline policy would only allow for 2 free Baggage, however what I did not expect was the fact that I was asked to pay the additional charges in IRANIAN currency (Rial), instead of American dollars. This came as a shock to me, since on my flight from Toronto to Isfahan, I had the same situation and I was told by Turkish Airline personnel that I had to pay the additional charges in American dollars and they would not accept any Canadian currency.

    Considering the fact that I was leaving Iran and I didn’t have any Iranian currency on me to pay for the additional charges and the fact that the Airport only Bank was not willing to exchange my American dollar to Iranian currency, I was left with no option. Therefore, I approached Turkish Airline Supervisor (Mr. Hamid Javedan) and tried to explain my problem to him, hoping that he has a solution for me.

    Instead of listening to my problem and trying to help me resolve it and considering the fact that there was no way that I could come up with the Iranian currency at the airport which its only Bank refused to exchange the American dollars, Mr. Javedan started yelling at me that I MUST speak Iranian and not English and that he can’t care less, if I will miss my flight. He keep intimidating me by reminding me that I was in Iran and anything can happen to me, to a point that other passengers got angry and they came to my rescue and finally, one of them offered to exchange my $200.00 American dollars with his Iranian currency, so I could pay for my luggage.

    I told Mr. Javedan that I will formally write a complain to Turkish Airline about his behavior and his respond was that Turkish Airline can kiss his ASS and there is nothing that they can do to him.

    I have been humiliated and insulted by your employees (Mr. Javadan) to a point that since my arrival back to Canada, I have been under psychological treatment. I AM NOT SEEKING any monetary compensation; I only wish that Mr. Hamid Javedan will send me a written apology for his unacceptable and unprofessional behavior.

    I sincerely believe that In order to protect and honor the hard work of thousands of Turkish Airline employees who work so hard to provide an unforgettable flight experience to their loyal customers. It is the Turkish Airline management responsibility to discipline employees like him who create such an awful image and representation of this company.

    Sincerely Yours
    Mahmoud Talebi

  • Stuart Mclellan says:

    I booked tickets for my daughter and family to come to KSA and now find that they cannot come as specified. The E-Ticket clearly states refund policy but when I tried to get a refund was told that was not possible. We tried to change the name to my wife for another trip I was told that was not possible. I am extremely unhappy with the complete disregard of my situation and I have booked 5 flights and spent over 24,000 SAR but apparently that is not good enough for consideration. I regret booking Turkish Airlines and any further dealings are unlikely. The travel agent did not think there would be a problem with the refund so that tells me that this is some kind of scam and force customers to agree with no way to get satisfaction.

  • Hatim Tagelsir says:

    During my trip to London on flight TK 1983 on 30 May with my family from Istanbul to London Heathrow, I was interrogated by the Turkish Airline staff with so many detailed personal questions which I have never been asked before neither in the British Embassy in Khartoum or by immigration officers at Heathrow airport. I am a frequent visitor to UK..at least once a year. Our passports show a multiple of 10 years and also show how frequent we visited UK, in spite of this they asked about hotel booking, length of stay, about the photo in passport and that my ears look different???? and so many other questions. I fully understand airliners should check visas like validity if it is genuine etc but not such questions. I use KLM, Emirates and Lufthansa etc but I have never seen this before .

  • Stephen Wadey says:

    I turned up at Ataturk Int Airport tonight (03 July,2012) for my flight to Mashad, Iran.
    Delayed 24 hours.
    No email or phone message received – although staff claim both were sent.
    No compensation – refused free hotel or even a meal.
    Shoddy treatment of a THY frequent flyer.

  • nicky says:

    Bought a return ticket to Oslo, Norway recently. 75 days before departure I asked them to change the date but they never did. They never did any refund and said I need to go to the agency where I booked the ticket from. They only could cancel the ticket and had to pay for a new one. Contacted my agency and they couldn’t do anything about it.

  • Ihsan says:

    I am writing to complain about the poor service of your staff in Kuwait Airport, this is a gentle effort to bring to your notice one of the most unexpected behavior. You are counted as one of the best and luxurious airline in the world, and your staff has been chosen to take care of your passengers as own guests. That’s why we didn’t think even one day to get such rude behavior from your airport staff, really we didn’t expect it.

    Before about 4 days my mother used your airline from Kuwait to Sweden and in the Kuwait airport on the turkey airlines check in counter my mother was trying to check her luggage, your employee came and told my mother ( bring your handbag first , I am not going to check your luggage unless you bring your handbag ) he said that with a really rude voice, he doesnt have the right to stop her and get her out of the line in front of the people in the airport ( she is 64 years old) we said it is not your right to ask about the handbag now and to take her out of the line, he starts shouting, even he did that we didn’t do anything but we gave him the handbag (because we don’t like to make problem and delay the work ) after that he checked he luggage and found that there is extra weight 9 KG , mother told him can you make it less , he shouted again and told her go pay without any word…my mother paid the extra 9KG and he came to tell her look I am going to watch you until you get in the plane , mother called me and she was scared telling me he is following her; I told her don’t worry mom it is their way to keep the plane safe.

    This is not fair. I am looking forward to a genuine action and reply from your side.

  • alene bohlin says:

    on March 30 2012 my party of 6 were to leave Gardemoen airport in Oslo to travel to cape town south africa. We arrived on time checked in our luggage and proceeded to our gate to find that our flight tk1752 was delayed for 2 hours for no spefic reason. we arrived in Istanbul with a 5 hour layover, as we neared the time to board tk0400 which was to depart 23,25 began posting delays. after 6 hours I went in search of a turkish aorlines employee who could explain the delays.
    Not one person in the entire airport whould admit to being employed by turkish airline, After 12 1/2 hours of waiting, no food, water , lodging , appology or explanation we boarded our aircraft
    to wait for another hour on the tarmac. Upon arriving in CapeTown some of our luggage went missing, for two days.
    We lost an entire day and night of our prepaid house and car rental,and vacation time.
    we are requesting a full refund of our ticket expenses.

  • hichem says:

    In my last trip form Istanbul I was surprised that only Algiers flight got some weight restriction; in the entrance of the boarding hall one employee asked all the passengers about the weight of their baggage and said that if OVER 6 Kg We have to pay over load tax of 9$ for each kilo. When I enquired with the service desk inspector she said that its new security procedure.
    1-Why TK didn t inform all passengers when they buy ticket?
    2-People love shopping from Duty Free so there should be no limitation on weight (the weight should be reasonable).
    At least my next flight hope to have a better experience with Turkish Airlines.

  • Wisam Hasan says:

    They deserve a single star for getting my wife safely home, but thats about it.
    My wife was flying from Baghdad/Iraq to London with a stopover in Istanbul/Turkey on the 22nd of Mar.

    The flight from Baghdad was delayed for no given reason and resulted in her getting to Istanbul airport late leaving her with only 20 mins to catch her next flight to London, at the time when she reached to check in counter to get her boarding pass for the next flight the gate was still open, when she presented her passport (she was carrying Iraqi passport at the time) to the staff member he said that she had missed her flight because it was scheduled on the 19th not the 22nd, then she presented a print out of their confirmation email showing the flights are on the 22nd then the staff member asked to be excused for few mins while he checks inside their offices, he then disappeared for 15 mins and when he came back he said “your gate is closed now and you won’t be able to board this flight and you have to wait for the next available flight which we don’t know which one its going to be at this stage” and she was asked to wait indefinitely until they figure something out, much later after arguing, shouting and begging then she said she had a pre-existing medical condition “magically” they managed to put her in the next available flight which was 6 hours later with a meager compensation of a dinner voucher.

    A fellow passenger also using an Iraqi passport on the same flights has the same results with different scenario, he had reached the counter before she did and their response was you won’t make it to the gate anyway so we will not give you the boarding pass.

    This is only a brief of what has happened but the details shows obvious lack of respect to the customers and systematic humiliation to travelers if they carry an Iraqi passport.
    I later have found out that this kind of attitude from Turkish airlines is very much expected by anyone who chooses to fly with them.