Turkish Airlines Complaints & Reviews

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Turkish Airlines Complaints: Have a complaint or review on Turkish Airlines? Post it on our exclusive Turkish Airlines consumer complaint board. Whatever it is, whether complaints on Turkish reservation, booking confirmation, cancellation or reschedule, flight experience, missing or lost baggage, go ahead and describe it in full detail. Your complaints and reviews will not only help Turkish improve its service, but will also inform and enlighten other consumers like you.

Turkish Airlines Facts

About Turkish Airlines
1) Turkish Airlines was founded in the year 1933.
2) The airline is the national carrier of Turkey.
3) Turkish flies to more than 200 destinations worldwide.
4) Some of the international destinations served include Australia, China, Canada, Egypt, France, Germany, Hong Kong, India, Indonesia, Italy, Israel, Japan, Korea, Malaysia, Qatar, Russia, Singapore, S.Africa, Thailand, UK, US, among others.
5) In 2010, Turkish Airlines carried some 29 million passengers.
6) Turkish operates from its main hubs at Antalya intl Airpot, Esenboga Intl Airport and Adnan Menderes Intl Airport.
7) Turkish has a fleet of over 180 aircraft.
8) In 2010, the airline had net profit of TRL 286.4 million.
9) The frequent flier programme of Turkish is named “Miles&Smiles”.
10) Turkish is a member of Star Alliance.
11) In 2010, the airline was recognised as the Best Airline of Southern Europe by Skytrax.
12 Turkish Technic, SunExpress, B&H Airlines are some of the subsidiaries of Turkish Airlines.
13) As of 2010, Turkish employed over 17,000 people worldwide.

Turkish Airlines Customer Service
1) Turkish Airlines is headquartered in Istanbul, Turkey.
2) The airline’s customer service in Turkey can be reached at +90 212 444 0 849 or +90 850 333 0 849.
3) To reach the customer service through email, write to customer@thy.com.
4) To report lost or missing baggage, reach the customer support at +90 212 468 48 48.
5) For information on Miles&Smiles frequent flier programme or to report credit of miles, call +90 212 444 0 849 or +90 850 333 0 849.

There are several ways of reaching the Turkish Airlines customer service. One is by their customer support telephone helpline, the other is by emailing the airline, and the third is by writing a post to the head office or branch. Even if none of this works, we are here to hear you and forward your valuable comments.

Some of the common complaints consumers can have when flying with Turkish Airlines include reschedule or cancellation of existing booking, ticket refunds, lost/missing or damaged baggage, poor customer service, credit of frequent flier miles, or delays in flight timings. If neither calling nor writing helped in addressing your problems, post it on our consumer board here.

Besides posting your complaints on Turkish Airlines, the ConsumerBoard.org also gives you the opportunity to review the airline. Your valuable reviews and ratings shall judge the service of Turkish Airlines overall – whether quality, customer service or value.

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Note: Use the form below to post your complaint, review or compliment. If posting complaints, please be accurate and avoid personal attacks. Do not post a one line comment, but describe it in detail, including the place, name or model number, service rendered etc. Remember you are alone responsible for what you write. Lastly, don't use all caps when writing a complaint or review.

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6 Responses to “Turkish Airlines Complaints & Reviews”

  • Stephen Wadey says:

    I turned up at Ataturk Int Airport tonight (03 July,2012) for my flight to Mashad, Iran.
    Delayed 24 hours.
    No email or phone message received – although staff claim both were sent.
    No compensation – refused free hotel or even a meal.
    Shoddy treatment of a THY frequent flyer.

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  • nicky says:

    Bought a return ticket to Oslo, Norway recently. 75 days before departure I asked them to change the date but they never did. They never did any refund and said I need to go to the agency where I booked the ticket from. They only could cancel the ticket and had to pay for a new one. Contacted my agency and they couldn’t do anything about it.

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  • Ihsan says:

    I am writing to complain about the poor service of your staff in Kuwait Airport, this is a gentle effort to bring to your notice one of the most unexpected behavior. You are counted as one of the best and luxurious airline in the world, and your staff has been chosen to take care of your passengers as own guests. That’s why we didn’t think even one day to get such rude behavior from your airport staff, really we didn’t expect it.

    Before about 4 days my mother used your airline from Kuwait to Sweden and in the Kuwait airport on the turkey airlines check in counter my mother was trying to check her luggage, your employee came and told my mother ( bring your handbag first , I am not going to check your luggage unless you bring your handbag ) he said that with a really rude voice, he doesnt have the right to stop her and get her out of the line in front of the people in the airport ( she is 64 years old) we said it is not your right to ask about the handbag now and to take her out of the line, he starts shouting, even he did that we didn’t do anything but we gave him the handbag (because we don’t like to make problem and delay the work ) after that he checked he luggage and found that there is extra weight 9 KG , mother told him can you make it less , he shouted again and told her go pay without any word…my mother paid the extra 9KG and he came to tell her look I am going to watch you until you get in the plane , mother called me and she was scared telling me he is following her; I told her don’t worry mom it is their way to keep the plane safe.

    This is not fair. I am looking forward to a genuine action and reply from your side.

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  • alene bohlin says:

    on March 30 2012 my party of 6 were to leave Gardemoen airport in Oslo to travel to cape town south africa. We arrived on time checked in our luggage and proceeded to our gate to find that our flight tk1752 was delayed for 2 hours for no spefic reason. we arrived in Istanbul with a 5 hour layover, as we neared the time to board tk0400 which was to depart 23,25 began posting delays. after 6 hours I went in search of a turkish aorlines employee who could explain the delays.
    Not one person in the entire airport whould admit to being employed by turkish airline, After 12 1/2 hours of waiting, no food, water , lodging , appology or explanation we boarded our aircraft
    to wait for another hour on the tarmac. Upon arriving in CapeTown some of our luggage went missing, for two days.
    We lost an entire day and night of our prepaid house and car rental,and vacation time.
    we are requesting a full refund of our ticket expenses.

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  • hichem says:

    In my last trip form Istanbul I was surprised that only Algiers flight got some weight restriction; in the entrance of the boarding hall one employee asked all the passengers about the weight of their baggage and said that if OVER 6 Kg We have to pay over load tax of 9$ for each kilo. When I enquired with the service desk inspector she said that its new security procedure.
    1-Why TK didn t inform all passengers when they buy ticket?
    2-People love shopping from Duty Free so there should be no limitation on weight (the weight should be reasonable).
    At least my next flight hope to have a better experience with Turkish Airlines.

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  • Wisam Hasan says:

    They deserve a single star for getting my wife safely home, but thats about it.
    My wife was flying from Baghdad/Iraq to London with a stopover in Istanbul/Turkey on the 22nd of Mar.

    The flight from Baghdad was delayed for no given reason and resulted in her getting to Istanbul airport late leaving her with only 20 mins to catch her next flight to London, at the time when she reached to check in counter to get her boarding pass for the next flight the gate was still open, when she presented her passport (she was carrying Iraqi passport at the time) to the staff member he said that she had missed her flight because it was scheduled on the 19th not the 22nd, then she presented a print out of their confirmation email showing the flights are on the 22nd then the staff member asked to be excused for few mins while he checks inside their offices, he then disappeared for 15 mins and when he came back he said “your gate is closed now and you won’t be able to board this flight and you have to wait for the next available flight which we don’t know which one its going to be at this stage” and she was asked to wait indefinitely until they figure something out, much later after arguing, shouting and begging then she said she had a pre-existing medical condition “magically” they managed to put her in the next available flight which was 6 hours later with a meager compensation of a dinner voucher.

    A fellow passenger also using an Iraqi passport on the same flights has the same results with different scenario, he had reached the counter before she did and their response was you won’t make it to the gate anyway so we will not give you the boarding pass.

    This is only a brief of what has happened but the details shows obvious lack of respect to the customers and systematic humiliation to travelers if they carry an Iraqi passport.
    I later have found out that this kind of attitude from Turkish airlines is very much expected by anyone who chooses to fly with them.

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