WestJet Complaints & Reviews

Average Ratings (from 14 ratings)
Company Rating
Customer Service Rating
6 positive – 8 negative

WestJet Complaints: Have a complaint or review on WestJet airline? Post it on our exclusive WestJet consumer complaint board. Whatever it is, whether complaints on WestJet reservation, booking confirmation, cancellation or reschedule, flight experience, missing or lost baggage, go ahead and describe it in full detail. Your complaints and reviews will not only help WestJet improve its service, but will also inform and enlighten other consumers like you.

WestJet Facts

About WestJet
1) WestJet was founded in the year 1996.
2) Currently, the low cost Canadian airline flies to over 70 destinations.
3) The airline operates its flight across Canada, United States, Mexico and Caribbean.
4) Popular destinations served include Calgary, Vancouver, Hamilton, Ottawa, Toronto, Montreal, Los Angeles, San Francisco, Miami, Atlanta, Chicago, Dallas, Houston, Las Vegas, New York, Washington, Cancun, Bahamas, Cuba, Jamaica, Bermuda, among others.
5) On an average, WestJet operates some 420 flights each day.
6) The airline operates from its main hubs at Calgary Intl Airport and Toronto Pearson Intl Airport.
7) The frequent flier programme of WestJet is named “Frequent Guest Program”.
8) WestJet in 2011 was recognised as J.D. Power Customer Service Champion.
9) WestJet has a fleet of close to 100 aircraft.
10) In 2010, the low cost carrier had revenues of $2,607 million.
11) WestJet as of 2011 employs some 8,000 people.

WestJet Customer Service
1) WestJet is headquartered in Calgary, Alberta.
2) The airline’s customer service in Canada can be reached at 1-888-937-8538 (1-888-WESTJET).
3) If calling from the US, dial 1-855-547-2451. If calling from the UK, dial 800-5381-5696.
4) To report lost or missing baggage, call the customer support at 1-866-666-6224 or 1-866-695-2247 or visit the Lost & Found center.
5) For information on Frequent Guest Program or to request for credit of miles, call 1-888-937-8538 or write to accounthelp@westjet.com.

There are several ways of reaching the WestJet customer service. One is by their customer support telephone helpline, the other is by emailing the airline, and the third is by writing a post to the head office or branch. Even if none of this works, we are here to hear you and forward your valuable comments.

Some of the common complaints consumers can have when flying with WestJet include reschedule or cancellation of existing booking, ticket refunds, lost/missing or damaged baggage, poor customer service, credit of frequent flier miles, or delays in flight timings. If neither calling nor writing helped in addressing your problems, post it on our consumer board here.

Besides posting your complaints on WestJet, the ConsumerBoard.org also gives you the opportunity to review the airline. Your valuable reviews and ratings shall judge the service of WestJet overall – whether quality, customer service or value.

WestJet Complaints & Reviews 2.524154589372111

, ,

Note: Use the form below to post your complaint, review or compliment. If posting complaints, please be accurate and avoid personal attacks. Do not post a one line comment, but describe it in detail, including the place, name or model number, service rendered etc. Remember you are alone responsible for what you write. Lastly, don't use all caps when writing a complaint or review.

Submit Complaint & Review

Your email address will not be published. Required fields are marked *

Company RatingCustomer Service Rating

14 Responses to “WestJet Complaints & Reviews”

  • keith cho says:

    My experience with Westjet has been absolutely deplorable. They know absolutely nothing about customer
    service. They should change their slogan to “We care only about your money because we are owners too”. I
    had booked a vacation package in middle of April of 2012 with Westjet vacations to go to an all inclusive in
    Punta Cana in July of 2012. The day after my booking, the hotel experienced a major fire and some parts of
    the resort had to be rebuilt. I asked Westjet if I had the option to change the vacation package and initially
    they said no because the departure date was still months away and that they were dealing with current
    departures only. I had stated to them that I did not want to wait last minute to make alternate
    arrangements but they would not budge.

    I made a second call to speak to another associate and my line got
    disconnected. The third time I called, another associate told me not to worry because the resort was huge
    and I could avoid the construction noise by moving to a quieter part of the resort. What a joke. I finally got
    fed up and spoke to a supervisor who gave me the option to change to another resort within a two week
    decision period with no penalty and she allowed me to select seats on our flight with no charge. When we
    were ready to depart to the resort, we found all of the TV’s on our flight were not working. Needless to say
    my 2 kids were extremely disappointed. Once we arrived on the island, we were told that they forgot to pay
    for our tourist card in advance (their responsibility) and so we had to go through the hassle of filling out
    paper work and scrambling through our pockets for U$ cash to pay immigration.

    The arranged ride to our resort was a jalopy of a 6 seat minivan and not a bus and my wife and I feared for our lives. Once we arrived
    at the resort, they had the nerve to schedule a meeting the following day for us to meet with their tour guide
    so that they could sell us tours. Their excuse was they wanted to tell us what time our bus would pick us up
    to take us back to the airport. The flight back home was delayed by an hour. Westjet decided they were
    going to be “nice” and reimburse us for the tourist cards plus an additional $60.00. The catch? I had to book
    with them again within a 1 year period, otherwise I would lose the original payout of my pocket (my own
    money) and the additional $60.00 so-called gift. I told them there was no guarantee that I would be flying
    within this 1 year period, so they gave me back my money and took back their gift. Well guess what? I am
    going away again and guess who I am not flying with? In fact, I am spending more to fly with the

    Company Rating
    Customer Service Rating
  • Shahid Saleem says:

    Dear sir

    Flying on a plane, or anything else, its just a joke with for employees. Like when the mask falls, you will hear ‘hello Jim’ says your flight attendant on a flight to Fort McMurray from Edmonton. He said everything wrong during the safety briefing. He even said that he is not having a good day.

    I brought a ticket and had to change it so I cancelled it within the 24 hours. I didnt get a refund back. When I called, I was hung up on, shouted at and finally was told ‘yes’ it was an error from your side and we will give to a credit to use in the future. The person was rude, ot one but two of them. I asked for a manager, I was told that they dont believe in transferring to management. Sometimes you have to be professional and serious, but that is not the training given to your employees.

    Tell be, if god forbid something happens to a plane, who is going to remember what to do. When there is a matter of someone insulting someone, its not a joke or returning my money.

    I asked to be put back to my card as per your condition, I was told ‘NO’.

    Please let me know what is all this, business or a joke.

    Shahid Saleem

    Company Rating
    Customer Service Rating
  • Mrs. J. Forsyth says:

    With the size of your company, I do not know if anyone will even read this complaint, but I felt I needed to bring it to someone’s attention.
    My family has only ever flown West Jet.Taking our trips to the coast up to three times a year.
    The service has always been helpful and friendly, from calling in to make our reservations, to the servers on the plane.
    On July 25, I took my two sons to the Calgary airport to fly out to Abbotsford for their summer holidays.
    When booking in the bagage, we were served by a customer service representative named Dany-Ella.
    We found this lady to be very rude, her customer service lacking, and my sixteen year old son even commented on it too.
    I know Westjet prides themselves on their customer service, so to have employees that give customers the feeling they should have spent their money elsewhere, is a poor reflection on the company.
    Thank you for your time.

    Company Rating
    Customer Service Rating
  • Chikako Matsui says:

    It was a nightmare flight from Vancouver to Toronto.
    I flied 10:56 pm to Toronto from Vancouver on July 27.
    I checked in 1 hour before flight.

    I was told there was still good seats arrangement for three of us.( Was it sarcasm?)
    It turned out two seats were in front of the toilet.
    My seat was the next to the toilet by a hand length and attached to the rare wall, cannot be reclined.

    It was late night flight, so I needed sleep. But whenever someone used the toilet,
    the movement, light, smell and noise all made me up. No-reclining help certainly didn’t help, either.

    Furthermore, the screens were user-unfriendly, very hard to find how to turn then off. So it took me a while to figure out. But the passenger who sat next to me, couldn’t and gave up. Then she had slept with the bright screen on before I figured out.

    I was not accustomed for booking seats for extra money. So I thought 1 hour before flight was enough.
    I had NO idea I was assigned such a horrendous seat.
    Such a seat should NOT be sold to a PAID customer.
    It ought to be meant for flight attendants or for unpaid customers.

    I was very disappointed for a worst seat I ever imagined.
    It was my first experience with Westjet and I regretted my decision to use it.

    Company Rating
    Customer Service Rating
  • angela lake says:

    My spouse and I fly only fly with West Jet. We live in Cold Lake Alberta, which is a long drive to the airport and home again. On Friday 15th of June we drove my mom to the airport to catch her flight that was departing at 11 PM. She is and older lady and has only flown twice in her life. She read her information wrong she was suppose to fly out the following night at 11pm. Anyway we could’nt let her stay there for a day and half waiting and to drive home and back to edmonton the next day would of been crazy. My poor mom was so stressed out.Because we were told we would have to pay more money to be able to get her on the flight. I reallize that you have to make money. But when i talked to my mom the next day she said that the flight was only half full.
    I feel that she should have been able to be put on that flight for the same price we paid. It was close to $800.00 for a week and an extra $200 and somthing to get her on a day early. My mom did’nt have the money or the means to pay the extra. I am glad we were there to help her. I do hope that if this happens to anyone else again you can hear their side of the story and show some compassion.

    Company Rating
    Customer Service Rating
  • Bruce Groulx says:

    I called and waited 35 minutes for a retun call and when I received the answer in regard to missing credit for rewards, I was told to email accounthelp@westjet.com. I subsequently emailed on the travel rewards, but still no response. Customer service is very poor!

    Company Rating
    Customer Service Rating
  • Avril Davies says:

    Today I was disappointed to learn that I did not accrue any reward miles when I booked a Wesjet vacation to the Dominican Republic for three people in April 2012. This was my first time booking travel and I did not realize that I had to actually enroll in the Rewards Program (my husband who had previously looked after our travel plans passed away in October 2011).

    The Westjet representative who helped me with the travel arrangements and to obtain an ID number and password – did not mention that I had to enroll separately in the Rewards Program. I did ask her about the allotment of points – she responded that only I would receive the points as I was the one who was booking the flights. No mention was made of the need to enroll. My booking number was #958891 and the trip totalled over $5,000.

    My daughter lives in the Dominican Republic. During the past twelve years my husband and I visited the DR every year, sometimes twice a year. I intend to continue to do so in the future for as long as my daughter lives there. As a result, I would like to benefit from the Rewards Program.

    Given my situation, I am writing to ask if there is any way you would be able to make an exception and to allow me the reward points for the trip I took in April 2012.

    Sincerely, Avril Davies

    Company Rating
    Customer Service Rating
  • Joseph Trecartin says:

    On a recent flight from Saskatoon to Moncton I was delayed by one full day. This was a great inconvenience.Since I have booked a flight returning to Saskatoon which needed to be changed as result of the original delay. I was hoping to have the change of flight fee plus the difference of the two fees waved as compensation for this misfortune. The booking agent I spoke with was unable to help. She had no idea who I could speak with to explain my frustrations.


    Joseph Trecartin

    Company Rating
    Customer Service Rating
  • Sharon Dunn says:

    My family has never flown west jet, but having heard many good things over the years, I sent my son home last night to Toronto form Las Vegas, after connecting with American from Los Angeles where he attends school. We always travel Air Canada, but he missed his flight due to illness, and found the Westjet connection same day (Flight 119, May24,12). WHAT A DISAPPOINTMENT!! He swears never again! Unfriendly staff, no TV’s, nothing! when he asked about the tv’s, they looked at him as though they didn’t know what he was talking about. American, he said, was great…Westjet – never again!! Well done, guys, but Im sure you couldn’t care less anyway, which is why he had such a bad experience!
    Sharon Dunn

    Company Rating
    Customer Service Rating
  • Jim Priebe says:

    I purchased (as a Christmas present for my son) a return flight from Fort MacMurray to Toronto. He lost his job and could not make use of the ticket. Westjet offered to refund the ticket less a 7% (approximate) charge. When i complained about the charge, the customer service supervisor with whom I spoke offered to refund the whole amount.
    That never happened.
    I phoned recently to inquire as to whether it could be put in place, I was left hanging on the phone for about one half hour and the phone went dead.
    This does not strike to me as a company that is trying to satisfy customers.

    Company Rating
    Customer Service Rating
  • Judith Wiley says:

    I used the WestJet travelscape (1-855-239-3431) to book a HOTEL for my training in Alberta, Canada beginning April 10 to 14/12.
    Logged onto the WestJet reservation site, used the phone number: 1-855-239-3431, and you can book a hotel using the WestJet website.
    I booked with an agent who charged my credit card using American funds, although I’m travelling a domestic flight (duh……called from CANADA).
    The next day called the same phone #: 1-855-239-3431 – tp cancel the reservation, emphasizing that I should not be penalized given that i paid advanced price to ensure full refund of 908.56 and re-booked to ensure a quote in Canadian funds – transaction completed.

    GUESS WHAT? NEVER received the full credit refund.

    I’ve phoned 1-855-239-3431 several times, Even talked with a
    1. supervisor, and
    2. A manager,
    Have gotten the runaround.
    By the way…..the phone call with the Supervisor got suddenly disconnected…hmm
    Even sent a mail on March 8, 2012. Got a reply from “reply@travelnow.com” (travel@expedia.com) telling me I’ll be fully refunded –
    Today, it’s March 20, 2012 – NO FULL REFUND -.
    Spoke with a Manager “Mandy” – Monday, March 19, 2012, he told me he’d email me my account transactions indicating that my VISA was reimbursed. Haven’t heard from Mandy as of March 20, 2012. No emails from Mandy, Nor Sue the Supervisor, or any other agent dealing with WestJet.

    Company Rating
    Customer Service Rating
  • Kerry says:

    I was signed up and received a number last year with west jet. This was done by my company Costco. I use Westjet now but when i checked my account there is nothing there? My number was always on the docs when travelling. Can you research and give me those points.Thank you

    Company Rating
    Customer Service Rating
  • Betty Ann Noble says:

    March8th I was on a return flight from Palm Springs the flight was cancelled do to mechanical problems and I was assigned the next flight to Calgary and then on to Ottawa asked to make sure that I would have enough time to make my connecting flight I was told that they would not have given it to me unless I was able to make the connecting flight.well when I landed in Calgary I was told that I missed the connecting flight and would have to take the 12:40am flight which I did and had to go to Toronto and then a connecting flight to Ottawa.I was up for over twenty four hours trying to get home when I did land in Ottawa I was informed that my luggage was sent to Winnepeg. I did receive my luggage in the afternoon thank you but I missed a days work and lost pay.I feel that I should be compensated for my missed day of work as this was west Jets problem.
    I do enjoy flying with West Jet but would not like to have to endre this again.

    Company Rating
    Customer Service Rating
  • John says:

    I would like to leave a word of thanks. Recently had a wonderful journey with WestJet. The flight was on time, food served was excellent and best of all, got a good deal on price.

    Company Rating
    Customer Service Rating