Consumer complaints are part and parcel of all businesses. It is rare for a customer to be 100% satisfied by the product he/she has purchased or the service which is being offered. As a ramification, customer support and maintenance form a critical aspect in accelerating the growth of the manufacturer or the service provider. If the consumer is unsatisfied with a product or service, there must be a platform for them to vent out their grievances and be heard. The ConsumerBoard.org offers just that.
So, what exactly gives rise to a forum like this for lodging consumer complaints? The answer would be that the consumers might not be getting ample customer service from the manufacturer or service provider in question. Also, the consumer might want to put forward the issue in public in order to fetch a resolution to the issue, as well as to create awareness regarding the same. Common customer complaints include bank transaction discrepancies, malfunction of electronic devices, and anomalies of mobile phones as well as other gizmos.
Not all manufacturers would appreciate negative comments or reviews posted in their official forums, for the reason that it will certainly tarnish their image and affect their business. Hence, there arises the need for an online forum for consumer complaints where users can register and uninhibitedly expose their disappointments regarding the product or service they are using.
Customer care is one service which every company or manufacturer maintains today for the fact that nobody can offer foolproof service that never needs any maintenance. In order to facilitate users to register consumer complaints, call centers and official online forums are setup by the service provider or manufacturer, apart from Frequently Asked Questions (FAQ) manual in the respective company’s official website. In order to avoid the prospect of having to register customer complaints, users should resort to and peruse product reviews before making the ultimate decision. A product or service shall be bought only after keen strategic analysis of the plusses and minuses of the respective entity, observed from the cumulated opinions in the reviews.
Consumer complaints are getting registered in the court in major chunks today. This ratifies the fact that consumer rights form an important part of our law and order system. Every consumer is entitled to file a suit if he/she is not satisfied with the quality of the product purchased. Even special consumer courts have been set up to resolve consumer complaints. Service providers are no longer in a position to offer fake promises and sprint out pretentious advertisements. The major reason for this scenario is the increasing intelligence and awareness amongst consumers. They no longer let themselves be fooled by the high and mighty names in the world of business, but rather demand that they be served with the best quality imaginable.
Proper response to and resolution of consumer complaints will, certainly, impact businesses positively, since it strengths the reliability factor of the company. If there is a provision for a consumer to approach the merchandiser directly, register their feedback, and fetch a quick resolution, it will definitely improve the market standing of the company. Or rather, if the marketer tends to ignore consumer complaints, it will hit them back indirectly when the consumer goes around spreading negativity about the product of service offered by the respective vendor, hence warding away many other potential customers.
Airline Complaints: Consumer complaints, as mentioned earlier, are prevalent in every segments of the market. Airline Complaints/Reviews shall be posted in order to create awareness about consumer grievances. Common Airline Complaints encompass major challenges such as horrendous delays in flight timings, theft of passengers’ belongings, food poisoning, sexual harassment, mistreatment of passengers even accounting to racial and gender discrimination, bypassed security checks, wrong information being provided, and inflated price rates. Airline Complaints/Reviews on major airlines such as American Airlines, Delta Air Lines, United Airlines, Alaska Airlines, Continental Airlines, British Airlines, Etihad, Qatar, Emirates, Lufthansa, Air Canada, Air India, Air France and other major domestic as well as international airlines shall be lodged in our forum. All the complaints shall be keenly scrutinized and the issues will be discussed intelligently with the agenda of ensuring justice to the consumer.
Bank Complaints: Bank Complaints form a significant category of consumer complaints. Leading banks in USA, such as Bank of America Corp., Citibank, J. P. Morgan Chase & Company, Wachovia Corp., Wells Fargo & Company, HSBC North America Inc., among others are susceptible to severe bank complaints. Complaints might be of varied severities such as transaction errors, NetBanking and PhoneBanking issues, misuse or hacking of accounts, etc. In case the bank in question fails to address the arraignment, this very lack of response as well as the consumers’ issue shall be debated over the forum.
Electronics Complaints: Electronics goods generally come with an accompanying guarantee or warranty policy. What if the marketer doesn’t address the Consumer Electronic Complaints with diligence? Whom will they turn to? This is where the Consumer Board forum’s significance comes to fore! Suppose you purchase a laptop from a leading manufacturer such as Apple and the product is not up-to-the-mark according to your expectations. The company may or may not address the issue as there is no specific defect in the product.
Hence, in order to let your stand be known to the possible future consumers, you may simply post a review of the laptop on the forum. This would contribute to Consumer Electronic Complaints. Such a step would create cognizance amongst aspiring buyers and they would refrain from buying the particular commodity presuming the aftermaths. Even other leading brands such as IBM, Hewlett-Packard, Intel, Sun Microsystems, Dell, Avaya, Cisco and AMD may have similar responses towards slightly negative critical analysis by the consumers. Same holds true for respectable mobile companies, such as Nokia, Blackberry, Samsung, etc. Mobile Complaints epitomize the fact that although top-notch brands promise seamless functions, in reality their products are marred by many-a-glitch. Hence, it is always better to speak out on a public citadel like our forum.
Internet Shopping Complaints: Online Shopping is a luxury that a major section of the educated society indulges in, thanks to severe lack of time. So, what if an online shopping website like Amazon or eBay takes advantage of the naive user? What if the commodity never gets delivered even months after making the online payment? Probably the only haven to pour out your disillusionment would be an online platform like our forum which is accessed by multiple users.
In a nutshell, the Consumer Board forum will abode anything and everything you are looking for concerning customer complaints. You are burdened with any grouse; we’ve got a discussion point, and most probably a resolution as well. So, stay tuned and stay connected.
Hi,
I am having a serious problem here if you can solve it.This year we bought a Videocon Infinium Z30 Lite phone online. It was delivered very well. All of sudden the display of this phone went off after two months. We took it to Videcon Service Center for repair. They kept the phone for a month and returned it saying that its not fixable.
We spoke to your Customer Service many times & They kept recommending to take it to Videcon Service Center for repair. We did that but in vain. One day My cousin took this phone with him and visited your Service Center in Sector 14 Gurgaon, called Luxmi Services. I would like to mention full address here Plot No. 27/4, Near Dev Cinema Mehrauli Road Sec-14,Gurgaon, Haryana 122001. The way they provide Customer service is pathetic.We visited this Service Center on 22nd of August 2015 and since then they could not fix the Phone. They were very rude. I was charged Rupees 940/- even the phone was under warranty.They did not give the receipt for the money we paid. When we asked for the refund they ignored it by saying to show them the receipt if money was paid to them.
On 27th of November 2015 when we visited Luxmi Services again Ravish Dhanda the contact person said that we are not dealing with Videocon anymore.
This was the worst experience I had ever before. I am raising this voice to you if you can look it into and take an action against them. I am also sending you the required documents along with this email like my order number etc.
I bought a one-way ticket at Chongqing ticket centre on January 27th or around that day to fly from CKG-PEK-YVR on Tuesday February 03 2015 ticket number 1162233660 0 for the amount of RMB3695.00 (about $740.00CAD). On that day I flew CA4137 CKG-PEK without any problem and then CA991 PEK-YVR. On that flight I was assigned seat 34J on a 777-300ER which is situated next to one of the emergency door with the next two seats to the right for the crew member if needed therefore empty. At about three hours inflight I suddenly saw a Indi woman part of a group of people coming from India and seated in row 33 just in front of me to my left taking her pillow and laying down in the alley in front of me. No flight attendant in view I then went all the way to the back of the aircraft to inform one of them which came to tell the woman to go back to her seat. However the rest of the group knowing I was the snitch started to yell at me talking to me in Indi I presume and couldn’t understand one word so I covered my head with my sweater. About one hour later the same woman this time laying down in the alley with her pillow under the head. Once again not one flight attendant in view I went back to find one who again told the woman to go back to her seat. And again I was insulted and yelled at by the group of indis without any help from anyone of the crew members. .This has continued for most of the 10 hours and 30 minutes flight to the point that the same woman came to sleep in front of the emergency door and on the floor. At that point I yelled at her NO and showed her to go back to her seat. Then came a flight attendant seeing I was very upset saying Sir don’t be angry…do you want a glass of water? I am 78 years old and got of the plane at YVR completely exhausted travelling alone and now wondering where should I write to ask for a refund of my ticket. I would appreciate any help. Thank you.
Andre Rheaume.
I rented a bad apartment from a Landlord. Worst move i ever made. I was getting problems with the apartment. The floors and walls were paper thin in all the apartments and were not sound proof. I could’nt get any peace nor quite from other tenants and harassing Landlord keeping me up, complaints and disputes between tenants and the landlord went on. I did nothing wrong to deserve this, the apartment was of poor structure and could handle a familly and i was the only one living in the apartment the landlord unfairly raised my rent,took me to court and billed me for court expenses for a cheap apartment. I couldnt take it anymore the apartment was a complete scam so i moved out the landlord kept my security deposit and had my wages garnished for increased rent and fees! there was no mention of garnishment from the landlord or in the rent lease. I got totally ripped off!!!