British Midland International (BMI) Complaints: Have a complaint or review on BMI airline? Post it on our exclusive BMI consumer complaint board. Whatever it is, whether complaints on BMI reservation, booking confirmation, cancellation or reschedule, flight experience, missing or lost baggage, go ahead and describe it in full detail. Your complaints and reviews will not only help BMI improve its service, but will also inform and enlighten other consumers like you.
British Midland Intl Facts
About British Midland Airways
1) British Midland Airways was founded as Air Schools Ltd in the year 1938.
2) BMI operates to over 40 destinations worldwide.
3) The UK-based airline operates from its main hub at London Heathrow Airport.
4) International destinations served by BMI include Austria, Denmark, France, Germany, Holland, India, Iran, Norway, Ireland, Russia, Switzerland, among others.
5) BMI is a member of Star Alliance.
6) The airline operates over 2,000 flights each day.
7) It has a fleet size of some 30 aircraft.
8) The frequent flier programme of BMI is named “Diamond Club”.
9) Bmibaby and BMI Regional are some of the subsidiaries of BMI.
10) BMI employs over 4,000 people worldwide.
British Midland Intl Customer Service
1) BMI is owned and managed by the Lufthansa Group.
2) The British airline is headquartered in Castle Donington, UK.
3) The customer service of British Midland Airways in the UK can be reached at 01332 854321 or 0844 8484 888.
4) If calling from the US, dial 1-800-788-0555.
5) To report lost or missing baggage, reach the BMI support at 0844 8484 888 or visit the Lost & Found center.
6) For information on Diamond Club frequent flier programme or to request for credit of miles call 0844 8480 808 (UK) and +44 (0)1332 648768 (outside UK).
There are several ways of reaching the BMI customer service. One is by their customer support telephone helpline, the other is by emailing the airline, and the third is by writing a post to the head office or branch. Even if none of this works, we are here to hear you and forward your valuable comments.
Some of the common complaints consumers can have when flying with British Midland International include reschedule or cancellation of existing booking, ticket refunds, lost/missing or damaged baggage, poor customer service, credit of frequent flier miles, or delays in flight timings. If neither calling nor writing helped in addressing your problems, post it on our consumer board here.
Besides posting your complaints on BMI, the ConsumerBoard.org also gives you the opportunity to review the airline. Your valuable reviews and ratings shall judge the service of BMI overall – whether quality, customer service or value.
I travelled with my husband and daughter from Edinburgh to Heathrow Airport taking the bmi
flight. The connecting flight from Heathrow to my country of destination Singapore was at 6.30pm. My flight from Edinburg to Heathrow was to be boarded at 3.15pm.
The bmi flight was delayed till 4.00pm then inside the flight, the plane was further delayed for another easy 45mins!!!
The reason being there is a storm currently swiping through london! We landed in Heathrow airport at 6pm!! We rushed through the terminal like crazy just to know that SIA ( Which i am proud to say is always on the dot to leave and arrive) had their gates closed for take off at 6.20pm when we arrived at the terminal 3!!!
When i asked if the SQ could be informed of the delay … , the stewardess said YES!
The biggest joke here is….., there was no storm in london!
So much for british way of flying experience for my husband who flew to britain for the first time!
We were forced to take a hotel near to the airport as we booked ourselves for the next morning 11.30 am flight. It cost us thousand odd pounds!
I want to know how mitland airlines will answer to this inconvenience caused to us……
I will never fly this airline again. It is a complete scam. This company has lost my luggage. My only conclusion is that they have, in fact, stolen my luggage. They are utterly incompetent and unhelpful. They only deal with lost luggage claims in writing. They have been extremely unhelpful. After doing some research, I discovered that they are the eight worst airline for dealing with luggage. I am a Roman Catholic priest. In my ministry, I take a number of pilgrimages to the Middle East and talk with many tour guides and companies who tour the Middle East. I promise to tell everyone I know: DO NOT FLY BMI!!!. At all costs, flying BMI ought to be avoided.
We left Dublin airport via London, Heathrow on Sunday. When booking in our luggage, we were told that it would be sent onwards to our final destination Omsk in Russia. It never got there so we were left without all our clothes and personal items for the full stay of our visit and on our return to moscow airport yesterday evening after 2 and half hours trying to get somebody to help us we located our luggage but to my dismay our €359.00 leather case had been cut open by the airport secruity. I am extremely hurt and upset with what has happened. We had to buy a suit and dress which we needed for our visit and not one person would help us. I require an explanation immediately for the way we were left with only the clothes we were wearing and now to find our leather case damaged. I am very let down by the treatment we received with regard to your airline not delivering us our case to omsk even though it showed omsk on the sticker that was attached to the handle of the case.
A very upset passenger!
Yesterday (09.06.2012) my flight with Lufthansa from Dublin to Frankfurt was overbooked. Thus I have to travel via London with your company, flight No. DB 126. I would like to give all compliments to desk service at airport, where very kind and professional employee Alicia was on duty. However this was not the case with her colleague Andrew, who was also on duty for the same flight. This is not a personal attack on him, but he really needs some additional education about how to communicate with customers and how to solve problems, which happen in unusual situations.
I whish you all the best and hope that you will take into account my compliments as well as complaint.