EVA Airways Complaints: Have a complaint or review on EVA Airways? Post it on our exclusive EVA Airways consumer complaint board. Whatever it is, whether complaints on EVA Airways reservation, booking confirmation, cancellation or reschedule, flight experience, missing or lost baggage, go ahead and describe it in full detail. Your complaints and reviews will not only help EVA Airways improve its service, but will also inform and enlighten other consumers like you.
EVA Airways Facts
About EVA Airways
1) EVA Airways launched operations in the year 1991.
2) It is the second largest airline in Taiwan.
3) EVA operates flights to over 60 destinations worldwide.
4) International destinations served include Germany, France, UK, India, UAE, China, Thailand, Hong Kong, Malaysia, Singapore, Indonesia, US, Canada, Australia, among others.
5) EVA Air operates from its main hub at Taiwan Taoyuan International Airport.
6) EVA Air has codeshare agreements with American Airlines, ANA, US Airways, British Airways, Continental Airlines and Qantas.
7) The airline has a fleet of over 60 aircraft.
8) The frequent flier programme of EVA Air is named “Everygreen Club”.
9) EVA Air is ranked a four star airline by Skytrax.
10) EVA Air had revenues of 102.1 billion yuan in 2011.
11) The Taiwanese company employs over 5,000 people worldwide.
EVA Airways Customer Service
1) EVA Airways is owned and managed by the Evergreen Group.
2) The airline is headquartered in Lujhu, Taoyuan.
3) The customer service of EVA Air in Taiwan can be reached at 0800-098-666 or +886-2-25011999.
4) If calling from the US, dial +1-800-695-1188. If calling from the UK, dial +44-20-7380-8300. If calling from China, dial 400-886-5889.
5) For information on Evergreen Club frequent flier programme or to request for credit of miles, call 886-2-25017899.
6) To report lost or missing baggage (in Taiwan Taoyuan Airport), call +886-3-3517637.
There are several ways of reaching the EVA Airways customer service. One is by their customer support telephone helpline, the other is by emailing the airline, and the third is by writing a post to the head office or branch. Even if none of this works, we are here to hear you and forward your valuable comments.
Some of the common complaints consumers can have when flying with EVA Airways include reschedule or cancellation of existing booking, ticket refunds, lost/missing or damaged baggage, poor customer service, credit of frequent flier miles, or delays in flight timings. If neither calling nor writing helped in addressing your problems, post it on our consumer board here.
Besides posting your complaints on EVA Airways, the ConsumerBoard.org also gives you the opportunity to review the airline. Your valuable reviews and ratings shall judge the service of EVA Airways overall – whether quality, customer service or value.
EVA Airlines has the absolute worst customer service I have ever encountered. Here’s a photo of the amount of time I spent on the phone with them, to get NO RESOLUTION. Waited over 10 minutes to talk to a supervisor, who either does not care about customer service, or has no actual ability to make decisions.
Back in December, I bought roundtrip flights for my family to visit Taiwan for a long overdue trip to visit family and friends. I bought them from Chicago, and figured we could visit our old hood. Then in January, I found out I’m pregnant. We talked it through, and thought it would be worth it to change the departure city to LAX, in order to save myself the extra few hours of flight time. Traveling pregnant, with toddler… gotta get the shortest flight possible!
First, they promised to change our previously booked flights (ORD to TPE) to a new flight (LAX to TPE) for $375, even thought the new flight was $300 CHEAPER than the original. They said I could change the flight online, so since my phone was dying I said I’d just take that route.
Fast forward 2 weeks, and their website doesn’t actually let me change the flights since I’m changing the departure city. I get on the phone and call them, and even though the new flight is still $200 cheaper than the old, they now want to charge me $475! When I questioned the extra $100 they just said “that’s what their system shows”. Supervisor got me nowhere, but wasted another 25 minutes of my time.
The best part? They informed me you can apply for a refund, which takes BETWEEN 2-4 WEEKS! Are they putting our money in the stock market, or what? In this day of Paypal and Square, how it can take a month to get a $3000 refund is beyond me. Again, got the “that’s how long our system takes” response.
I’ve taken dozens of flights on EVA between 2001-2010. Their customer service used to be stellar. I’m not sure what’s happened, but now I’m praying for United or China Air to start nonstops to Taipei.
Goodbye EVA! Your “system” SUCKS.
First time to fly through EVA airlines last Dec 5, 2017 from SF to Taipei to Mla and back to SF Dec 11, 2017. EVA airways needs to be responsible with their passengers luggage. From check in and dislodging the passengers luggage. One of my check in luggage lock was broken and stuffs were stolen in my luggage. 10 perfumes and personal stuff were stolen.
Originally we flew from Orlando to LAX ( Virgin America) Then we had a connecting flight from LAX to Taipe Sept 28, 2015 (EVA air, and laid over there for a night.) Once we got to Taipei we were laid-over in Taiwan for a night then we were told EVA air did not have anymore flights. Thursday October 1st they put us with China Air to DPS (Bali) We got to Bali but all of our luggage has been lost. (2 Black suitcases, surfboard bag, and one hard suitcase with a drone. All gone) China Airlines blames Eva air for not transferring the luggage. We filled out some paper work at the Dempasar airport in the China airlines office, but they keep blaming Eva air and their office was closed in Dempasar.
So we have been traveling for 4 days, no clean clothes, lost money on one night we already paid for in Uluwatu, and what do they do? nothing!!! “we will contact you sometime tomorrow” they said. NO Vouchers were provided, no explanation where our luggage could be. We are beyond upset on the other side of the world with no phone to call anyone.
It’s Friday October 2 at 3am in Bali and I cannot sleep because I am so worried about what to do. Please help.
DPS BR255
TPE BR1
EVA changed to A321 (single aisle) for a 5 hours long flight. ((usually used for HKG-TPE)) The business class seat could not be fully reclined and no leg rest. A far out cry from the previous A330 used (laurel class). This is an international flight. Surabaya- Taipei- Surabaya. Trying to save money? but at the cost of the passenger’s comfort? Please think of passengers’ comfort as we are not cargo.
I live in Thailand and have used EVA several times over the last 10 years to fly to and from my home country (UK). I have always had good flights and enjoy the food and the care taken by flight attendants.
I recently (10th August) flew to the UK and was well treated. I am an invalid so was happy when a special seat was arranged for me.
I returned on the 21.35 flight (BR68) from LHR to BKK and had problems at check in. I was travelling once again as an invalid. The check in lady was surly and did not seem to care about my state. I had already checked your website about excess baggage and had been informed of the cost and advised to carry excess hand luggage. The check in girl said my hand baggage was too heavy and said it either had to be sent air freight or I was to pay excess. My excess charge was 1024 pounds sterling for the 30 kilos excess.
I was later advised by several EVA staff that this was irregular and I should make a formal complaint which I am doing. I got the impression the other members of your staff did not care for the lady. My daughters who were seeing me off talked to several staff and were told she was an intolerable woman and the only thing to do was to complain to you
I would have willingly have paid a sensible amount. Bear in mind I only weigh 58 kilos which is way below the weight of an average passenger. What’s more, many on the flight had far more hand luggage than me. I feel I was victimized by a check in clerk who appeared not to care about your passengers.
I will continue to fly EVA if some sort of explanation or compensation is made
The booking agent was DTC TRAVEL in Bangkok
I have left five voice messages and still have not reached or heard back from anyone at 718-751-1998. I have signed and returned via mail the requested signature to receive compensation for my lost baggage. However, still no check/refund for $30 has arrived in compensation for the lost baggage from TPEBR12882 15 April 2012. This has been very time consuming and reflects a very poor customer service in behalf of EVA.
I will no longer fly eva air. We travel at least twice a year from uk to thailand and have used eva in the past. We are a family of 2 adults 1 child. We understand the limit of 20 kilo per person but we allowed to share luggage on our last trip. Now we are told we can only have 3 separate cases of 20 kilo rather than 2 cases of 30 kilo. This is after being told it was ok to have just 2 cases.
As a frequent flier of EVA Airways, I am extremely disappointed at my most recent experience with your company. This is with regards to the damage incurred to one of my checked-in baggage during my inbound flight from Vancouver, Canada last May 19, 2012. I was on board BR 0009 and the content of one of my checked-in baggage were a pair of crystal candelabras bought at a local store in Vancouver.
Needless to say, when the original packaging were opened one of the candelabras was found to be broken at it stem near the base, as well as the arms. The candelabras were primarily bought with the intention that will be displayed as a pair in my house, having only one seems to be pointless now. It is unbelievable that baggage marked with the “fragile” tag could be handled so carelessly and irresponsibly.
I believe EVA Airways needs to take responsibility for the inconvenience and expense I suffered due to your company’s mishandling of my checked-in baggage and the inability to provide satisfactory service as was required in the first place.
Hello Sir/Madam,
I boarded the EVA airlines from Los Angeles going to India on 11/24/2011 and checked in my eye glasses in the baggage. when I reached India on 11/26/2011 and opened my baggage, I found my eye glasses were broken.
I boarded EVA Airways BR 0001, Departing at 11:25 pm on 11/24/2011 from LAX.
Thanks,
Neelam Anand