QantasLink Complaints: Have a complaint or review on QantasLink airline? Post it on our exclusive QantasLink consumer complaint board. Whatever it is, whether complaints on QantasLink reservation, booking confirmation, cancellation or reschedule, flight experience, missing or lost baggage, go ahead and describe it in full detail. Your complaints and reviews will not only help QantasLink improve its service, but will also inform and enlighten other consumers like you.
QantasLink Facts
About QantasLink
1) QantasLink was founded in the year 2002.
2) QantasLink is Australia’s largest regional airline.
3) QantasLink operates flights to over 56 destinations across Australia.
4) Each week, QantasLink operates close to 2000 flights.
5) As of 2010, QantasLink had a fleet of 53 aircraft.
6) Currently, the airline employs some 1,000 people.
7) The Australian airline is a member of oneworld airline alliance.
8) The frequent flier programme of QantasLink is named ” Qantas Frequent Flyer”.
9) The airline offers online check-in facility on its website.
10) QantasLink was named Regional Airline of the Year for 2012 by Air Transport World.
QantasLink Customer Service
1) QantasLink is headquartered in Sydney, New South Wales.
2) QantasLink is a subsidiary of Qantas airline.
3) The customer service of QantasLink can be reached at 13 13 13 or 1800 613 844 (fax). To reach the customer service through email write to [email protected].
4) For queries on QantasLink frequent flier programme, call 13 11 31 (Australia); 0800 101 500 (New Zealand); 1 (800) 227 4220 (US) and 0845 7 747 100 (UK).
There are several ways of reaching the QantasLink customer service. One is by their customer support telephone helpline, the other is by emailing the airline, and the third is by writing a post to the head office or branch. Even if none of this works, we are here to hear you and forward your valuable comments.
Some of the common complaints consumers can have when flying with QantasLink include reschedule or cancellation of existing booking, ticket refunds, lost/missing or damaged baggage, poor customer service, credit of frequent flier miles, or delays in flight timings. If neither calling nor writing helped in addressing your problems, post it on our consumer board here.
Besides posting your complaints on QantasLink, the ConsumerBoard.org also gives you the opportunity to review the airline. Your valuable reviews and ratings shall judge the service of QantasLink overall – whether quality, customer service or value.
I am the tour planner for a group of 15 Americans on a top-drawer tour of Australia for two weeks to celebrate 4 birthdays. After a wonderful couple of days in Uluru, we boarded a Qantaslink flight from Ayers Rock to Cairns. The problem is with check-in and the ground staff in Cairns. I have visited over 100 countries and flown on dozens of airlines, and I have never had my carryon bags weighed. But that’s what the checkin agent did to all of us, enforcing a 7kg limit per person on our carryon bags. This forced a considerable amount of repacking right in the airport, and multiple tries to get our carryon bags down to the 7kg limit. This meant that many valuables had to be checked, and that we incurred significant additional baggage charges. Many of our group flew Qantas from Dallas to Sydney, with no weighing of bags. I have never experienced this before. I estimate it cost our group over $1000 in additional baggage charges. The plane was a relatively new B717 with full size overhead storage, and the flight was about 35% full. I am shocked and revolted by this money-making scheme. The real kicker is that when I said I would be posting many negative reviews on social media, the Qantaslink check-in agent told me to shut up or she would consider my comments a threat and report me to the authorities. Ah, afraid of the mighty pen. Qantaslink should be ashamed of this practice. The whole experience has really soured me on this very special trip that should be a joyful celebration of 4 birthdays, including my 70th!
Will be thinking twice using qantus link. You have a manager talking about staff members to rival airlines. Leads me to think what is being said about passengers.
Due to a 45 minute delayed flight from Roma (QLD) to Brisbane on the 3/12/13 I had missed my connecting flight, after the flight attendant reassured me there would be no problem. After arriving in Brisbane finally there was no compensation or care from Q-Link Brisbane staff what so ever. 8 hours at Brisbane airport with no food and drink vouchers or allowed into the Qantas lounge? Wankers, I’ll never fly with them again and I will express my feelings with the Cairns Post editor and local radio stations when I return home!!
The new T3 Arrangements at Sydney airport are a shambles, on the few occasions I have travelled into Sydney I am constantly amazed at how second class Qantaslink customers are. This begins with the arrival at some distant outpost of the airport to get onto a bus that then proceeds to crawl for what seems like forever to the terminal. Flying out is the reverse agonising trip.
Hints to Qantaslink:
1. Planes on time for once. After a long trip I really enjoy being delayed getting home…not
2. Cut the lame brain excuses, yes they are excuses not reasons, as to why you are late
3. Inform passengers better as to what is happening, being stuck on a plane for no reason going nowhere is counterproductive to any business solution
4. Pity we cannot use another airline but are stuck with Qantaslink
5. Post accurate boarding times that actually reflect reality not a wish.
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I was disgusted to see a QANTAS employee taking drugs whilst in uniform no less in Sydney.
I would expect QANTAS would test their staff to ensure our safety isn’t compromised by allowing drug users to hold responsibility for the lives of many.
Very disgusted ex customer.
Once again qantaslink fails to get me home on time it’s 1701hrs now and you have just boarded the flight scheduled to leave prior to mine dispute my boarding time 1656hrs. Nothing has been mentioned about a delay of my flight QF211. This is a regular occurrence. My company has hundreds of reps flying every 6 weeks. I am going to do all in my power to switch our preferred carrier to virgin who always seem to leave coffs on time.
Shame Qantas!