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  1. 5.0

    In August 2016 I booked for myself and 4 sister for our 1st trip to Ireland in March 2017. I asked about flight insurance in case of anyone having to cancel and was told the information will be on booking. Well it wasn’t and trying to reach are lingus is ridiculous. In the mean time 3 sisters have had to cancel 5 months prior to take off and are lingus refused a refund for the tickets. Instead are lingus will put those already paid for seats back up for another person to buy……therefore double booking a seat. 5 months before take off and they can’t refund money to a person who became disabled and loss of job. Its airway thievery. I will not ever book on or refer Aer lingus to anyone ever. I can’t understand how this is legal for them to do. I could understand if the tickets were being canceled last minute…..but 5 months in advance gives them more than enough time to sell again. Shame on you Aerlingus…..shame on you.

  2. 1.0

    Three of us flew Aer Lingus for the first time in August and had terrible experience starting with checking in at the San Francisco airport. The lady at the counter was rude and bent upon harassing us – weighed every single piece of cabin baggage and made me transfer stuff around my 6 luggage items (over all we were within limit; the check-in bags were under the stipulated baggage allowance for flights to England). I had one senior with me and another patient scheduled for surgery who could not handle luggage; so it took me several weighing to balance off the weight and a severe back ache at the end of the exercise – lifting on and off the scale, opening and closing six bags to adjust….she would not even allow an extra gram of weight in cabin bags. We had requested for two wheelchairs and she did not summon them in-spite of several reminders & standing in her face as a reminder – kept on telling me I have called but when the wheelchairs finally arrived ( I had to go scream at her to call since boarding was to start in 5 minutes and we had to go through security!!), the wheelchair pushers told me that they were free and waiting for long (we had reserved the wheelchairs in advance; I had also called a day before travel date to confirm that they have wheelchair and my special food request on our itinerary). Fortunately, the wheelchair pushers were very good and the gate was not that far – so we made the flight just a couple secs before the gates closed. We were the last to board the flight!! We all were out of breath, especially the senior.

    I was extremely worried and started praying we don’t have to face any medical issues looking at the senior. The staff inside was then rushing me to put my luggage up asap instead of helping me. All that was done and it was time to serve dinner – lo and behold no vegetarian food for us. The steward tells us we do not have your special meal request and we don’t carry any extra vegetarian food on flight. Now I had called the airlines to confirm the previous day. He did not even bother to give us sides or go check inside. While balancing off the weight across bags, I had no choice but to put some of the food items I was carrying with me for my group, mainly the sick and senior, in the check-in bags. Therefore, I did not have much on hand to give them to eat before taking their medicines. I waited patiently for him to finish serving the food to others and then go check in the back. But he did not. When I saw him back collecting the rubbish I got up and went in the back to find that another stewardess came and grabbed two of the three last vegetarian meals for another passenger who requested it!!! I was shocked. The air-hostess in the back was very polite and customer focused. She apologized, gave me the last vegetarian meal they had and said she will see what she can do. These three meals were indeed ours but the steward serving us was least bothered to go check! The air-hostess in the back did everything within her means to feed us – got us some steamed vegetables from business class, sides (bread, fruit ) and also her own meal (coincidentally she was vegetarian herself). She was an Angel among all the Aer Lingus devils.

    Upon returning back, I have been trying to contact Aer Lingus to provide my comments. No response. Filled out the online complaint form several times – each time they assign a case reference number and then no one responds. If you want to check the status of your case, you have to again fill out the same form again and it goes in an infinite loop – they assign you another case reference and no one responds. I think their tactic is to make the customer fill out the form until they give up!!! I am sincerely thinking of taking out the time to take Aer Lingus to small court and complain to federal aviation. Never flying Aer Lingus!!! My recommendation to all is the same. DON’T FLY AER LINGUS.

  3. 5.0

    A friend and I went on a vacation to Ireland this summer in early June. Due to weather conditions, instead of flying American to Dublin, we were rerouted through Heathrow and flown to Dublin on Aer Lingus. Unfortunately American sent our luggage to Chicago. We left Dallas on Thursday and our luggage finally caught up to us on Monday. Upon returning to the states I submitted a reimbursement claim to Aer Lingus, using their forms and procedures. I have called their Help Desk, Customer Service and even contacted them on Twitter. They will not provide me with any information. I just want to know if they have received my claim, if it is being processed and how long it normally takes to resolve. Each time they tell me to do something I do it. I provide the reference numbers I have and then dead silence. One way communication is not helpful. I’m wondering if they have ever resolved a claim.

  4. 5.0

    my sister was flying with your airline from Dublin to London, Sunday the 4th September at 840am. She was late and the check in staff said they will not check her in cause its her fault she was late. So my sister burst into tears and the staff started sarcastically speaking, even saying what do you want me to do about it? hug you! Then a cheeky supervisor said you aint going nowhere. One lady witnessed all this and said she has never seen anyone talk to like that, its a disgrace. My sister was meant to get a connecting flight to Orlando with Virgin Airlines. The staff were not only rude to my sister but weren’t even helpful, didn’t even check to see if there was any seats on later flights. My sister then went all the way to Ryanair to see if they could get a flight over to London but unfortunately they were fully booked. But at least they tried and were very understanding.

  5. 2.0

    I just came home from my honeymoon to find I have been charged 100 euro for baggage when we had 30 kg allowance between us already paid for through our travel agent. Nevertheless, when we weighed in the bag at home, my bag came in at 12.3 kg and my wife’s bag came in at 14kg…so at 26.3kg? That is well under our allowance. We have travelled with you many times and can guarantee if I am not refunded neither of us will use Aer Lingus again.

  6. 2.0

    My family of three flew Aer Lingus for the first time last month from San Francisco to Dublin and was not happy with both the service at the airport (baggage check-in and wheelchair request) and in-flight special meal request handling. These are the basic things that all airlines support. Not Aer Lingus!

    Two of the passengers traveling with me needed a wheelchair. We were going to England for over three weeks. One of the two staff members at the check-in counter was a jerk. She made a lot of fuss about little extra weight in cabin bags and personal items. Made me move stuff around between the three check-in bags, 3 cabin bags and 3 personal items and weigh several times. Over all, we were within the allowance and did not have to leave behind anything. Then she did not call the wheelchairs in- spite of reminding several times. It was already flight boarding time and no wheelchairs – I went back to her and demanded the status. She tells me I have requested but they may be busy. Soon after that the wheelchairs arrived. Both the wheelchair pushers told us that this is the first time they were notified that we were ready and that they were totally free waiting for our arrival. We had to go through security and reach the gate in less than 15 minutes!! Luckily both the wheelchair pushers were good, I could run and the gate was not that far. So we made it – probably the last to board the plane. The gates closed and flight take-off procedure started even before our breath returned to normal.

    Giving two star rating only because one of the cabin crew members was very customer oriented, nice and caring. She went out of her way to get us something to eat when our request for special meal did not make it to the flight attendants in-spite of a phone call by me couple days before departure to confirm both special vegetarian meal and wheelchair requests. The steward serving our side of the cabin told us they don’t have us for special meal and they do not carry any extra vegetarian meals. He did not even bother to go check or give us at least the sides – just brushed us off and carried on with serving other passengers. Never came back after serving everyone. I went in the back of the plane to get some bread/talk to someone since one of my family member traveling with me had to eat something before taking prescribed medicines. Right in front of me, I saw another flight attendant come asking for vegetarian meals and take two of the three last vegetarian meals left from the crew in the back. I was appalled. I talked to the attendant in the back – she was very apologetic and did her best to get us some food; not only that, she happened to be vegetarian – so she came and gave us her meal! With that meal and all the sides, the senior and a patient traveling with us made it to Dublin without starving. I would give her a rating of 5 but no stars to the airline.

    I am still awaiting the miles to be posted to my United MileagePlus account. I had the option to provide MileagePlus account number when booking. I flew Aer Lingus because they are Star Alliance members.

    Came back and submitted 3 complaints online. Still awaiting response. Never traveling Aer Lingus unless I receive some response to my complaints logged online.

  7. 1.0

    I emailed Aer Lingus at least a dozen times asking if my FAA approved travel wheelchair could be gate checked (as it can by US law for all US flights) I immediately got the run around, with Aer Lingus spinning me from office to office. Eventually, I was directed to a Aer Lingus office that said I had to fill out a long, and complex form. I forwarded the form to my wheelchair’s manufacturer and sent in the completed form asking, again, for a yes or no answer. To my surprise, they then asked for a booking number! As if I’d buy airline tickets with knowing Id have a wheelchair. Airport wheelchair services will only take you to the gate and then they leave you. There are no trips to the bathroom or restaurants. I can’t operate a manual wheelchair due to my disability and the past experiences I’ve had made me purchase a FAA approved travel chair.

    Aer Lingus makes it clear that they don’t want wheelchair users on their flights. The non answers and run around would not be tolerated in the US. I’d expect East Europe to treat me this way, but Ireland?!

  8. 5.0

    Just got back from a very nice stay in Ireland. Unfortunately getting there and back has made it a trip from hell. We left Pittsburgh on United to connect with Aer Lingus in Chicago to Dublin. Weather in Chicago prevented us from taking off in Pittsburgh so we missed out flight to Dublin. The flight attendant told us to call in about an hour for re-booking information. I called United, got the run around a bit and they said Aer Lingus had to rebook us. I waited on the line for 60 minutes then went to bed at 1am. We got up at 3 am to go back out to the airport to catch the 6 am flight which the United attendant said to be on. When we got there we had no tickets and the United person got us a ticket to Chicago thru to Dublin. When I asked the lady in Chicago if our flight back was ok she personally went in and re-booked everything for our return journey. After a week in Ireland, we showed up to return home and we were booked on the flight and had seats but no ticket number whatever that means. It’s not my problem to make sure I have a ticket number… We were confirmed on both legs from Shannon through Boston to Pittsburgh but no ticket number. I had a confirmation number but those must not mean crap. Due to some other circumstances, I did not accompany my girlfriend home on this flight however when she showed up in Boston for her connection, Jet Blue said the same thing. “We see you have a seat and are booked on the flight but you have no number, they said the number was chewed up”? In this digital age I guess he didn’t mean in the literal sense. So she missed her flight home to Pittsburgh. So they were going to put her on the next flight once they found her ticket. Which they didn’t and she had to buy a ticket for $275 to get home. This is extortion in my view, very very poor customer service. In every instance we were told we were on the flight, we clearly paid for the flight but no one could find the ticket… That is not the consumer’s problem. In every instance a ticket should have been made and the legs should have been checked for accuracy. PS she even lost her luggage. Booking number 2LLX6S

  9. 1.0

    On the 12th April 2016 “Smart” booked two return flights to Faro, Portugal. Flights confirmed reference No. 2 mksl 6. On arrival at Dublin Airport we were offered a trip to Belfast (reason unknown) which we declined. Checked in and were not informed that the flight would not leave till 10.40. EI 494 was supposed to leave at 09.50. The departure time was later adjusted to 10.20. When boarding eventually took place “Smart” was shepherded to a TITAN AIRWAYS aircraft. And still not a comment from Aer Lingus. The delay on the return trip was put down to the French Air Traffic Controllers. Now that was SMART. Next time Smart flies with another airline.

  10. 5.0

    I booked a flight from Edinburgh to Dublin 10 months ago. At the time my husband and I planned to take our golf clubs so I paid £30 for each set. We then changed our mind. I emailed customer service several times requesting a refund. I didn’t get a response. I phoned customer service from Australia but never got through. I left a return call phone number but never got a call. Aer Lingus’s Australian contact in Sydney were hopeless and just kept referring me to head office. I spoke to customer service at Dublin airport when we arrived last week who told me they could not help and to get in touch with reservations. This is appalling. What a terrible airline.

  11. 1.0

    I had first class business seats from London to Boston. I had a carry on roll bag and was told at the gate that I would need to check it. I did and when I got to the plane, there was plenty of room for my bag. This pissed me off. The gate failed to put priority tags on the bag, so when I got to Boston after waiting 45 minutes for my bag, it never shows. I was told to put a claim in and they would get back to me with an update the next day.Well surprise, they did not. So I called, still no sign of my bag. I have never lost a bag before on a flight, I usually fly United but flew this airline since it was a Star Alliance. This bag has everything that I need, over $2,000 worth of clothing, shoes and toiletries and I’m sure they will not be compensating me. First I pay for a first business class ticket and this is how I’m treated? Not sure this is an airline for me.

  12. 5.0

    Yesterday (June 15) I received an email regarding my flight booking (28PMDF), stating that my flight time on Jan 1 2017 and been changed from 8am to 11.40am. Not only is this a huge inconvenience but it also meant that I would miss my next flight from Dublin to Newark. I called the helpline stated in the email and was advised that the only alternative was to change the flight from Manchester to Liverpool. This is adding an additional cost to the journey, and as of today the price of this new ticket is cheaper than I paid for the original. I believe it would only be fair to at least be credited the difference between these as well as any additional costs incurred getting from Manchester to Liverpool or upgrade my flights to business class. I do appreciate that the sales assistant I spoke to did everything she could to assist, however the outcome is still unsatisfactory.

  13. 5.0

    On the first of May this year we traveled to Cork for one week after hearing my husband had cancer,he needed to go before starting chemo. He was told he had a bad cancer, so we looked forward to at least a year. I booked assistance for us both as I have C.O.P.D we were taken to a point where the trolleys pick up and take to the relevant gates. We waited and waited, I approached the “lady” in charge three times as the time was running out only to be told she would call us when it was our turn, eventually we were taken to gate 23, everyone was already on board, and no wheelchairs. We were told to hurry,which we tried to do. By the time we got to the plane I was almost on my knees and my poor husband was green,the stewardess was very good and got us water and promised us help when we landed which we got. The week was a nightmare as he never recovered,and we returned 7th of May and was in Hospital 8th and in intensive care next day and died 20th in Hospital, which I blame in part to his bad treatment at Heathrow. We always travelled Aer Lingus but never again and never again will I use Heathrow. We intend going this October to have a memorial service for him but certainly won’t use Aer Lingus.

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