My wife and I were on board OZ202 from Seoul, Korea to Los Angeles, Ca. It was September 13; 2018. Our flight locator is LVIBG2. We were seated in the upper deck of Airbus 380 with seat number 81 a-b. My wife was seated next to the window and noticed that there was dried-up puke between the seat and the wall of the aircraft. We find this disgusting and so very unsanitary. We informed the Stewardess about it and we got moved. We want to make it known to the concerned dept that they should be more careful & tedious in cleaning & tidying up the aircraft. We have flown Asiana a number of times and hold you in high respects.
Fanny
5.0
Complaint: I lost my baggage on 27 September 2018 from Seoul to Singapore flight. The person lost and baggage said in 24 hours they will send to the address I am staying but it has been 5 days they are no news where my baggage is located!! I have my clothing, shoes, bags, some preasent, document etc! For 5 days I don’t have anything to wear and use! I have important meeting during my stays in Singapore and it’s all distrubted! It’s been horrible 5 days and I couldn’t even sleep well just thinking about this!! But Asiana did nothing!! And for my after series of stressful phone call with their unhelpful staff, Asiana Airlines just compensate me for $100 they said to buy my necessity things!! WHAT! $100 is that enough to buy even a clothes in Singapore!! Asiana claims to be the best Korean air and part of star alliance but did this for their customer!! They don’t event deserve to be an airline company, they can’t even locate where my baggage up until now!! And they part of Star alliance!! What a joke!! $100 to compensate for my physical and mental frustration!! Do something ASIANA!! Your staff even don’t feel sorry and contacting me the customer!! You think it’s easy to loss your belongings when you travel!! It’s the hardest things!! Please be serious handling this case!
Pattanapoom Phinjirapong
1.0
My connecting flights between Seattle and Incheon were canceled both inbound and outbound. I got an email about the Cancellation and it tells me to navigate to the website which is in korean for the whole page even the change language button!
So I contacted the customer support for the first time, she said that they will issue a hotel reservation as I have to stay in Korea for two days and will send me a confirmation of hotel.
5 days passed, no email confirmation. I contacted again waiting on the line for 20 minutes again and have to explain the whole situation again. Why can’t you have some trouble ticket system to track the issues? Why do customers have to explain from the start every time they query for a follow up? This time, the customer service told me she can’t make a confirmation for the hotel and I have to contact them again two weeks before the departure.
This is the worst issue handling from the airlines I have ever seen. Why do you guys push all the responsibilities to the customers when you guys decided to change the schedule all by yourself?
And she said that she cannot make any reminder email nor the confirmation email or anything!! and I have to contact customer service again. Probably have to wait another 20 minutes on the line to explain the whole situation again.
I will have to tell all my friends and family members to avoid this airline for the rest of their lives. Such an irresponsible customer support that push all the burden to the customers.
Worst airline ever seen!
Hok H Chan
5.0
We flew from JFK to Tokyo for vacation. Unfortunately, our vacation mood stopped short when we checked in the Asiana airline. Our long reserved seats were taken, and assigned the pay-for-comfort seats. We were asked either pay $100 for each seat or would be assigned to the main floor seats. The counter staffs, including the manager denied it was done by the company personal, and pointed finger to my travel agency. It didn’t make any sense for my agent to change our seats without our approval nor acknowledgement. Other than my agent and the airline staff, no one should have access to our reserved seats. If a third party can do that, it is a big trouble for the airline. It’s database should have been compromised. Therefore, I am 100% sure that it was done by someone in the reservation department.
I don’t want to give any counter personal trouble, but I do desire an explanation from the management.
Lilia L Walker
5.0
I flew from Chicago to Manila. Last Flight number OZ701 dated 11/29/17.. One of my luggage took a while to show up on the ramp. Noticed at home one of my luggage was open. I found out I lost personal items worth $100.00.. Please stop this stealing.
Sang Hyun Lee
5.0
Complaint: On Thursday, August 24th 2017 I boarded Asiana Airlines to South Korea for a 3:00 PM flight in Business Class. Unfortunately, the staff and pilot had informed us there was an issue with the plane so we were asked to wait a little while. An hour goes by, still barely any information was given to us. Then a few hours pass by and we are STILL waiting. Upon waiting approximately 6 HOURS, we were FINALLY told the issue could not be resolved and were asked to exit the plane at 8:30 PM. After getting off the plane, the crew had told us to wait at our JFK terminal until 3 AM where they would issue us a new plane. We finally ended up boarding and flying out at 5 AM the NEXT DAY.
I had hotel reservations booked at my destination in South Korea (which ended up being a waste), and I had a doctors appointment that day as well (which had to be rescheduled to a much later date which caused problems and timing conflicts for both me and my doctor).
I was only given a $200 compensation and an apology letter for waiting almost 15 hours to fly out… I hardly think that is an “apology” and feel like I should be compensated appropriately. I was mentally and physically distraught and have health issues that did not uphold well during this long period of waiting. I fly very frequently with Asiana for business trips out to Korea and to China, but this was a huge letdown for me and the other passengers on the plane. Please look into this further respond to me when available.
Malsik
5.0
1. In September 2016, I telephoned the online Asiana ticket sales person.
2. I stated that I wanted to buy a round trip airplane ticket from Incheon, Korea to Honolulu, Hawaii and return (2 Jan 2016 Incheon departure and 20 Feb 2016 Honolulu departure to Incheon.
3. I clearly stated the ticket would be for a nine-year-old (Unaccompanied Minor) and would require an escort on both flights.
4. I also repeated the information a second time to the salesperson.
5. I also asked if the salesperson understood the UM requirement and she said yes.
6. I then received an email from [email protected] (Tue 20-Sep-16 13:02) requesting that I complete an attached credit card authorization.
7. I completed the credit card authorization and returned the completed form and photocopies (front and rear) of my Hawaii driver’s license and my credit card to ‘[email protected]’ (Tue 20-Sep-16 13:25).
8. Then I received an Electronic Ticket Itinerary and Receipt Information from Asiana Airlines (Only for Sending) (Tue 20-Sep-16 13:58).
9. Then I received an email from Alice Jeong, Reservation Center, Asiana Airlines ([email protected] Wed 28-Sep-16 12:44) stating there was a mistake and that I had to pay an additional KRW 277500.
10. I replied to the 28 Sep emails as follows:
Ms. Jeong,
I clearly stated my travel requirements two times. I chose the airline based on the information you provided and the limited amount of money I could afford to pay.
I cannot pay the additional money.
If this was my mistake your company would expect me to pay up. Now the situation is reversed.
This is your mistake so I expect your company to uphold the deal that agreed upon when I purchased the travel with your company.
My wife and I were on board OZ202 from Seoul, Korea to Los Angeles, Ca. It was September 13; 2018. Our flight locator is LVIBG2. We were seated in the upper deck of Airbus 380 with seat number 81 a-b. My wife was seated next to the window and noticed that there was dried-up puke between the seat and the wall of the aircraft. We find this disgusting and so very unsanitary. We informed the Stewardess about it and we got moved. We want to make it known to the concerned dept that they should be more careful & tedious in cleaning & tidying up the aircraft. We have flown Asiana a number of times and hold you in high respects.
Complaint: I lost my baggage on 27 September 2018 from Seoul to Singapore flight. The person lost and baggage said in 24 hours they will send to the address I am staying but it has been 5 days they are no news where my baggage is located!! I have my clothing, shoes, bags, some preasent, document etc! For 5 days I don’t have anything to wear and use! I have important meeting during my stays in Singapore and it’s all distrubted! It’s been horrible 5 days and I couldn’t even sleep well just thinking about this!! But Asiana did nothing!! And for my after series of stressful phone call with their unhelpful staff, Asiana Airlines just compensate me for $100 they said to buy my necessity things!! WHAT! $100 is that enough to buy even a clothes in Singapore!! Asiana claims to be the best Korean air and part of star alliance but did this for their customer!! They don’t event deserve to be an airline company, they can’t even locate where my baggage up until now!! And they part of Star alliance!! What a joke!! $100 to compensate for my physical and mental frustration!! Do something ASIANA!! Your staff even don’t feel sorry and contacting me the customer!! You think it’s easy to loss your belongings when you travel!! It’s the hardest things!! Please be serious handling this case!
My connecting flights between Seattle and Incheon were canceled both inbound and outbound. I got an email about the Cancellation and it tells me to navigate to the website which is in korean for the whole page even the change language button!
So I contacted the customer support for the first time, she said that they will issue a hotel reservation as I have to stay in Korea for two days and will send me a confirmation of hotel.
5 days passed, no email confirmation. I contacted again waiting on the line for 20 minutes again and have to explain the whole situation again. Why can’t you have some trouble ticket system to track the issues? Why do customers have to explain from the start every time they query for a follow up? This time, the customer service told me she can’t make a confirmation for the hotel and I have to contact them again two weeks before the departure.
This is the worst issue handling from the airlines I have ever seen. Why do you guys push all the responsibilities to the customers when you guys decided to change the schedule all by yourself?
And she said that she cannot make any reminder email nor the confirmation email or anything!! and I have to contact customer service again. Probably have to wait another 20 minutes on the line to explain the whole situation again.
I will have to tell all my friends and family members to avoid this airline for the rest of their lives. Such an irresponsible customer support that push all the burden to the customers.
Worst airline ever seen!
We flew from JFK to Tokyo for vacation. Unfortunately, our vacation mood stopped short when we checked in the Asiana airline. Our long reserved seats were taken, and assigned the pay-for-comfort seats. We were asked either pay $100 for each seat or would be assigned to the main floor seats. The counter staffs, including the manager denied it was done by the company personal, and pointed finger to my travel agency. It didn’t make any sense for my agent to change our seats without our approval nor acknowledgement. Other than my agent and the airline staff, no one should have access to our reserved seats. If a third party can do that, it is a big trouble for the airline. It’s database should have been compromised. Therefore, I am 100% sure that it was done by someone in the reservation department.
I don’t want to give any counter personal trouble, but I do desire an explanation from the management.
I flew from Chicago to Manila. Last Flight number OZ701 dated 11/29/17.. One of my luggage took a while to show up on the ramp. Noticed at home one of my luggage was open. I found out I lost personal items worth $100.00.. Please stop this stealing.
Complaint: On Thursday, August 24th 2017 I boarded Asiana Airlines to South Korea for a 3:00 PM flight in Business Class. Unfortunately, the staff and pilot had informed us there was an issue with the plane so we were asked to wait a little while. An hour goes by, still barely any information was given to us. Then a few hours pass by and we are STILL waiting. Upon waiting approximately 6 HOURS, we were FINALLY told the issue could not be resolved and were asked to exit the plane at 8:30 PM. After getting off the plane, the crew had told us to wait at our JFK terminal until 3 AM where they would issue us a new plane. We finally ended up boarding and flying out at 5 AM the NEXT DAY.
I had hotel reservations booked at my destination in South Korea (which ended up being a waste), and I had a doctors appointment that day as well (which had to be rescheduled to a much later date which caused problems and timing conflicts for both me and my doctor).
I was only given a $200 compensation and an apology letter for waiting almost 15 hours to fly out… I hardly think that is an “apology” and feel like I should be compensated appropriately. I was mentally and physically distraught and have health issues that did not uphold well during this long period of waiting. I fly very frequently with Asiana for business trips out to Korea and to China, but this was a huge letdown for me and the other passengers on the plane. Please look into this further respond to me when available.
1. In September 2016, I telephoned the online Asiana ticket sales person.
2. I stated that I wanted to buy a round trip airplane ticket from Incheon, Korea to Honolulu, Hawaii and return (2 Jan 2016 Incheon departure and 20 Feb 2016 Honolulu departure to Incheon.
3. I clearly stated the ticket would be for a nine-year-old (Unaccompanied Minor) and would require an escort on both flights.
4. I also repeated the information a second time to the salesperson.
5. I also asked if the salesperson understood the UM requirement and she said yes.
6. I then received an email from [email protected] (Tue 20-Sep-16 13:02) requesting that I complete an attached credit card authorization.
7. I completed the credit card authorization and returned the completed form and photocopies (front and rear) of my Hawaii driver’s license and my credit card to ‘[email protected]’ (Tue 20-Sep-16 13:25).
8. Then I received an Electronic Ticket Itinerary and Receipt Information from Asiana Airlines (Only for Sending) (Tue 20-Sep-16 13:58).
9. Then I received an email from Alice Jeong, Reservation Center, Asiana Airlines ([email protected] Wed 28-Sep-16 12:44) stating there was a mistake and that I had to pay an additional KRW 277500.
10. I replied to the 28 Sep emails as follows:
Ms. Jeong,
I clearly stated my travel requirements two times. I chose the airline based on the information you provided and the limited amount of money I could afford to pay.
I cannot pay the additional money.
If this was my mistake your company would expect me to pay up. Now the situation is reversed.
This is your mistake so I expect your company to uphold the deal that agreed upon when I purchased the travel with your company.
—
Not really happy with the services.