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  1. 1.0

    During our departure from Manila, a China Eastern Employee informed me that she was only able to print one boarding pass (for my daughter Leila) and that I would need to request the remaining two at the counter in Shanghai. The plane left 3 hours late in Manila which left us little time to board our connecting flight.

    When arriving in Shanghai, I informed the employee that I need to have two boarding pass printed. She told me I was ok with the one boarding pass and told me to continue to the gate. When arriving at a Security point, they informed me that I had to go back and obtain the remaining buddy passes. The first employee that I encountered yelled. “Why did I come back?” I told her that the man in Security told me to go back. Then her manager came out and asked what the problem was. I told him the same thing. I needed our two remaining boarding passes printed since they only printed my daughter’s boarding pass. He tells me that my daughter has to go on the plane since she has a boarding pass. I firmly told him that I am not letting my minor daughter get on a plane without me. Who tells a minor to travel on an international flight by themselves? Clearly he has no regard for her safety. He started screaming in Cantonese and proceeded to discusses with his employees.

    In the meantime, there were many people approaching the desk since their flight was also delayed, however, their connecting flight already left. They started assisting passengers who went to the counter. I patiently waited for them to print my boarding pass and started hearing that they were making the other passengers stay overnight to get on another flight. I went back to the manager and asked if he can just print my boarding pass since the employee in Manila mentioned we had confirmed seats already. He did not mention why he couldn’t just print our boarding passes. He told me that it was too late and that I would need to stay until the next flight in the morning. However, I received a trip notification on my phone that the airplane was delayed which he could have printed the passes and we could have made it. I informed him that I was just going to book tickets on United since there was no way we can stay overnight. We had work and school the following day. He then tells me to go to out through immigration. He didn’t inform us that we needed to pick up our luggage since my daughter would not be on that flight. So all the while, I thought the luggage will be sent to SFO. It was not until my husband told me that the luggage was still in Shanghai when I asked him to retrieve it.

    To make matters even worse, when requesting a refund of our flights, their customer service number is always busy and there is no email to contact anyone for a refund.

  2. 5.0

    Mine and my friend’s baggage has yet not been traced, it is almost 24 Hours.
    Flight MU 564 from Delhi to Shanghai.
    Bag file reference number PVGMU21716
    It is very strange that even after 24 hours, the officials are unable to track where the luggage is?

  3. 5.0

    What a BAD and HARROWING experience I have had with CHINA EASTERN AIRLINES! Seats are spoilt and the side handle was badly damaged! MU 568 SIN- to Shanghai! Worst than budget airline

  4. 5.0

    Today 3rd Sep 2016 I was on the flight MU 710 and on 68 G. After reaching destination I realised that my ipad was at plane, but I cannot go back to check in. Just can call the staff by phone and they do not speak english at all. After several calls they told me that the ipad wasnt at plane, staff was very impolite and unhelpful, they dont want to talk with me, and said that there is nothing that i can do. This is the worst airline I have ever used.

  5. 1.0

    I and my husband flew with China Eastern Airline today. Flight MU771 from Shanghai-Amsterdam, the check-in went very quick and easy so as the boarding. But there was one thing that really irritated me..”the flight attendant”. The flight attendant on flight MU771 Shanghai-Amsterdam on 2nd September 2016 who responsible for serving rows 31A – 40A, she always talked to me with irritating attitude and refused to serve me the last meal on flight when everyone else had one. Then I called her to ask for the meal and she just forgot and didn’t bring it. Also when she came to pick up trash she just ignored my row. I think your staff should have more of a service mind because there is such a huge competition in flight-service between airlines and a good airline has trained their staff to “care” about customers.

  6. 5.0

    This is to bring to your information,the BAD and HARROWING experience I have had with CHINA EASTERN AIRLINES.

    I had a confirmed booking of return flight between NEW DELHI-SHANGHAI 24th August 2016 departure and SHANGHAI-NEW DELHI 28th August 2016 return (E-TICKET No. 7819650766891). The return flight of 28th August was to depart for NEW DELHI at 9:00 Local time for which I booked a FIRST CLASS FLIGHT from WENZHOU to SHANGHAI of 6:00 pm, flight no.FM 9530/MU 9530. This flight got delayed 1 hour and I requested your staff at WENZHOU AIRPORT to check-in till NEW DELHI so that I could save precious time and catch the flight from SHANGHAI which was refused to me although both flights were of MU.

    When I arrived PUDONG AIRPORT on 28th August’2016 at 8:05pm,i rushed to collect my baggage and NO HELP was provided to me by your staff,the baggage arrived after 20 min and I when reached your check-in counter I had missed the flight.

    TO my further amazement, no one helped me anyway and I was simply handed over a NEXT FLIGHT TICKET of 30th AUGUST’2016.

    I booked a NEW TICKET of JET AIRWAYS through Hong Kong for CNY/RMB 2933.00 and arrived by that flight yesterday.


  7. 5.0

    Our India clients are very angry about the services of China eastern airline .
    Hope China eastern airline can improve its service.

  8. 5.0

    There was a delay for MU725 on 11 Apr flying from Shanghai to Hong Kong and the plane arrive in HK just before 1:00 am in the morning. When the baggage claims were arriving, there was a free shuttle bus arranged by Eastern Airlines staff to pick up the travellers to certain destinations. I approached the staff and indicated my intention to take the shuttle to Causeway Bay. However, even after the all the baggages have arrived, I asked the staff why did we still need to wait and he answered there are some passengers waiting from previous flight. We waited for quite a long time and he continued talking on his mobile when I pressed again for the delay and he said the bus was not arriving yet and car park was not allowed for buses to stop for long. After a certain while, he finally escorted me to go to Terminal 2 where I was told that I needed to wait for another 8 minutes and he kept on talking on the mobile phone. After 2:00pm he was greeted with another colleague and he just walked away. His colleague told me that I need to wait for another ten minutes. Finally the bus arrived at around 2:08pm and I was the only passenger needing the shuttle bus service. However I got on the bus and waited for a while and I saw a group of people getting on the bus from the conversations and I was aware that they were actually the staff leaving work and about to go home. I think it was bad firstly for the plane to be delayed and the passengers made to wait for the staff to be off work in order to get on the same shuttle bus with customers. I was extremely tired, needed to wait for over 40-45 minutes for the shuttle bus to depart from the airport. What a tiring journey. Customers should be be first priority for any airline.

  9. 5.0

    I booked a flight with your company to go to Shanghai on the 27th of August.

    Singapore to Nanjing (Delayed by over 2 hours – take off happened after 5 AM)
    Nanjing to Shanghai (missed it due to the delay on the first flight)

    Your crew member then told me to go to Shanghai by train as there was no flight to Shanghai anymore (it was 10.30 am). I had to go and catch a metro and then a train (134 Yuan) that I had to PAY MYSELF. NO ONE from China Eastern crew actually helped me at all.

    I arrived at my hotel in Shanghai at 5 PM.
    17 hours journey door to door.

    Then the return on the 31st of August.

    Shanghai (4.20 PM) – Kunming (10.40 PM) – Singapore (2.25 AM)

    Shanghai to Kunming was delayed by 1h30, I almost had no time to catch the next flight (on paper) so some staff was supposed to wait for me at the exit of the aircraft so we can do the check in faster ; but no one was there and no one spoke english. Kunming to Singapore was also delayed, we were supposed to take off at 10.40 pm when we actually took off at midnight. So instead of being at home at 2.45 AM, I got home after 4 AM, you can guess what a short night I had. Very unpleasant for a Monday morning. Journey took me 15 hours door to door.

  10. 5.0

    First time with the airline. What an experience. How can the airline have such rude staff at counter. They cant even communicate in English. Doesnt the airline take communication seriously? How can there be any growth if customers are left unsatisfied.

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