Finnair front desk staff looted me at Delhi IGI airport . They weighed my hand bag and forced me to check in a 3rd bag with a huge baggage fees of 3rd bag which is 150$ . I purchased the flight ticket for 500 euro . This is extremely unfair and rude on behalf of finnair as none of the airlines have ever weighed hand bag and charged for that . I travelled with same weight of hand bag from Amsterdam to Delhi but I did not face this issue . This is extremely frustrating as in my travel history which is very vast I have never been through such frustrated expereience before where based on hand baggage I have been charged a 3rd bag fees and huge amount of 150$ . I swear of never traveling finnair and asking my friends and relatives to never ever take this airline due to such rude service and not being customer friendly at all .
Also the front desk attendant named Bhawana Rawal wasted my 1.5 hrs asking me to purchase my baggage online when u can’t even purchase baggage 3 hrs ahead of travel .
Very rude and money centric airline and front desk staff . Will Never ever travel finnair after such a horrible experience . And if finnair is so strict about weight limit they should weight passengers as well . Or say that on their site as I have travelled in the US and Europe before and in US they provide complimentary hand luggage check in if flight is full and don’t force their passengers to over pay for luggage .
ROBIN ANDERSSON
5.0
I was denied a boarding pass to flight AA8988 flown by Finnair from Chicago to Helsinki May 26, 2018. My booking reference: YWCRBP ticket number: 0012161691761. I have been in contact with American Airlines for compensation and according to them since the operating carrier was Finnair , they would be responsible to provide compensation for a service failure. I had wheelchair assistance that took me between terminals 3 and 5 to the Finnair counter where I was a denied a boarding pass against my will even though I had a valid ticket and provided my previous connecting flights. I also showed my baggage receipt where my bag was already loaded on the plane. After a denied boarding pass I had to have the wheelchair operator take me back on the train between terminal 3 and 5, where American Airlines tried to contact Finnair to obtain my boarding pass. They could not get an answer from Finnair even though I had a valid ticket. American Airlines had to have my luggage taken of the Helsinki flight. In the case of denied boarding passengers have the right to reimbursed of the cost of the original ticket, apart from receiving proper assistance when at the airport. I received no proper assistance from Finnair.
Chelsea
1.0
I am ABSOLUTELY DISGUSTED at the treatment that I received from the customer service representatives. I was stranded at JFK and called in regards to my flight that I was contacted about earlier, which at that time the representative Dewayne told me was canceled and booked me “another flight” for later that night. I called because I was not able to check in at the airport and therefore missed my flight. When I spoke to the first representative Brad he was unwilling to help me. First he told me that my flight wasn’t canceled because Finnair doesn’t go from JFK To London, it wasn’t something that they did DESPITE me telling him that my original flight was through Finnair and gave him all of the information directly from the booking email that I was looking at at the exact same time that had FINNAIR as the airline. Then he told me that he couldn’t help me and that I had to speak to American Airlines because he said that Finnair would never call their customers and tell them that their flight was canceled. So basically he had another story. When I asked to speak to his supervisor he told me no and then when I asked why he wouldn’t connect me to a supervisor he told me that “I didn’t have a valid reason.” I was appalled. I hung up and called again and spoke to a different representative Alex and explained my situation and he told me that there was nothing that he could do cause they had no record of their Dewayne representative initially had called me, so basically I was on my own to try to talk to American Airlines who told me that they couldn’t do anything for me. Fortunately for me I was able to talk to another representative at American Airlines who was gracious enough to help me. I am COMPLETELY AND UTERLY DISGUSTED at how your customer service agents treat their customers. I booked everything for this flight in JULY which is 2 1/2 months in advanced and now will have to pay a penalty charge for my hotel because I will now have to check in a day later than what I scheduled. I think this airline did this on purpose and instead of admitting that the flight was overbooked and giving me a refund they told me the flight was canceled and tried to reschedule me to save face. This is the shadiest and most disgusting airline that I have ever felt with and will NEVER be booking a flight with this airline after this experience. Not only that I WILL TELL EVERYONE I KNOW AND HAVE THEM TELL EVERYONE THEY KNOW ABOUT THIS AIRLINE TO MAKE SURE NO ONE ELSE HAS TO DEAL WITH HORENDOUS CUSTOMER SERVICE.
Zenaida Manicad
5.0
Why is it hard to request special assistance from Finnair. I need a wheelchair assistance on my incoming trip from St Petersburg to Geneva on Sept 15, 2018. The request form online is not working. I kept sending it as required. I kept getting odd responses. I tried calling their customer help number and I was on hold for one hour until I get disconnected. Is this a legitimate assistance number or online help? I never experience this from any other airlines. Their special assistance is hard to find buried in their instructions online. So frustrating. Hey Finnair I need help!
Lora
1.0
The company shouldn’t sell flights that can’t be connected. I was flying from Helsinki to JFK to Washington DC. At JFK I had to re-check my bag and go through the passport control and TSA together with all other passengers though I had the Express Connection card. As a result I missed my flight to DC and I had to drive to another airport to catch the next flight. It wasn’t enough time to get to the gate in this busy and the company should be aware of that.
MASQUELIER
5.0
Dear Sir or Madam,
I booked a return flight Paris / Helsinki on the 14th of April.
Unfortunately, on the 7th of July, I came to the airport with my French ID which was out of date (the rule concerning the extended duration does not apply in my case because I was 11 years old when I received my card).
I went back home to take my passport and I missed my flight.
I booked another one to go to Helsinki on the 7th of July. I have chosen the closest flight available which was chartered by Norwegian airlines.
On the way back to Paris on the 14th of July, as I was not able to check in, i realized that my flight was cancelled.
I have paid 349€ for a new ticket to go back to Paris.
I have checked my emails : you did not inform me about this procedure. Otherwise, I would have bought another return flight on the 7th of July -which is less expensive.
I am asking you to do a goodwill gesture ; Can you reimburse me the price of the second ticket ?
I look forward to your response.
Best regards,
Gaëtan Masquelier.
Berry Teh
1.0
To whom it may concern,
I was on a Flight AY1366, depart from Manchester to Helsinki, connecting flight to Singapore, at 3rd July 2018, boarded the plane at 5.50PM. The plane had a technical failure and myself together with all the passengers were kept on the plane for 5 hours. We were told to be patience all the time but still failed to get the fix and eventually the plane was cancelled. Why don’t let the passengers get off the plane instead of kept on the plane for a few hours? If it was 1-2 hours of delay then it should be fine, but no it was 5 hours on the plane in Manchester on the tarmac. Some passengers did ask for it but got refused several times. Why don’t Finnair to be flexible, either get a new flight or send off the passengers who kept on the plane? Additionally, there is no wifi connection on the plane, have you ever think that how could the passengers to inform their family members that the flight got delayed or whatsoever? On a side note, I missed my connecting flight too, and I believe that I am not the only passenger who missed the connecting flight.
We were informed that a hotel will be provided and a new connecting flight shall be arranged the following day. Apparently, it was really a mess. There was only two ground staff to handle the problems. How could Finnair only arrange two ground staff to handle the situation? I have had spent 3 hours on them just to wait and get a hotel room from them. Passengers were already getting pissed off and Finnair expect us to be patient again and again? Finnair really needs to improve their customer services. Once I got sent off to the hotel, I was told that there is no room available for me and have to share a room with another passenger. Such a terrible experience. Isn’t Finnair has the responsibility to check with the hotel before sending passengers off?
Worse comes to worst, I received a ticket with wrong information where I only found out on the following day at the airport. (Hope Finnair to approach me, I got the attachment. thanks.) So basically I have wasted a day from 7 am to 550pm (new flight) in the airport.
Awful service. Looking forward to your reply. Thank you.
Paul boyce
1.0
Flight AY 0142
Bangkok to Helsinki.
24th June, 2018
I boarded the plane at 08.30 am
The plane had technical problems and myself and all the passengers were kept on the plane on the tarmac for 7 hours. The plane was fixed and the 9/10 hour flight began. In total I will have been on the plane for 17 hours. I asked the plane staff if i could get off the plane please twice, i was refused both times. I was being held prisoner by your airline on the plane for 7 hours. The staff tell me we could not get off the plane and go back into airport because there was no infrastructure in place to allow this to happen so I was forced to remain on the plane in bangkok for 7 HOURS. This is disgusting treatment by your airline.
When we get to Helsinki i have missed my connecting flight?
I am infomed that a hotel will be provided and a new connecting flight shall be arranged the following day. You have stolen a day of my life. I could of got off your rubbish airline plane and got on a new flight with a much better and trust worthy airline from Bangkok but was refused exit by your rude staff.
Surey it is or was illegal to deny me my right to leave the plane? I shall seek advice about this from my lawyer. It was against my human rights to be denyed exit off the plane and back into the airport were i could of booked a new flight with a better company. If it was maybe 1-2 hours then yes ok i should wait but no it was 7 hours on plane in bangkok on tatmac. Totally disgusting treatment by your airline and flight crew.
There was a mixture of nasty and very helpful air hostesses on the plane. The head hostess was awful in this situation, quite agressive and rude to us passengers. The captain told us occasionally details of what was happening but even his speeches were extremely vague and very few and far between.
I am a frequent flier, my opinion would be to fire the captain and lead hostess for not knowing what to do in the situation that occured.
I was fed food only once im the 7 hour wait. After take off i asked when shall i be fed next and the answer i got off the stewardess was ‘i’m not sure sir’ . She was not sure? Really? This is awful service. I was very hungry and denyed access to gettong off the plane.
All that I have wrote is disgusting treatment by your airline, i hope my lawyer helps me make you fix what you did to my life.
If you dont have a plane that works then don’t sell tickets for the plane, very simple.
My next port of call shall be social media to let the world know to be very careful when booking with finnair, they are no good.
Katrin Birkholz
5.0
Since 7 days I’m trying to find a solution for my son traveling alone. I booked a flight online and tried to book an unaccompinied minor service through the phone. The person I talked to last said I can’t book it and he have to book a completley new flight. Another person a few days ago told me that I just need to go up tp the counter on the day of travel and book it. Another one said I need to rebook my flight to another pure flight. The last one just hung up on me today because he said he can’t help me.
My son is 14 and by law he needs to have unaccominpied minor service. This is his booking: KD3IG6
I don’t know what to do anymore but it is hard to believe that there is not a possible to rebook him on a different flight and even if it is a different day. Could you please re-book his flight onto a flight where it is possible to buy this service.
Thank you
Tatiana Bailey
5.0
My husband and I booked the flight from Chicago O’Hare to Saint-Petersburg, Russia,(June 16th 2017 around 9pm, sorry don’t remember the flight number and exact time since I am away from my luggage right now and can’t see the airport tags) with 5 hour layover in Helsinki. We arrived 1 hour 40 min before the departure. Upon arrival we were told that we came too late and we can’t get onto our plane.
I looked up the rules of Finair and saw the information that on international flights the registration is over 1 hour prior departure . Also we found out that it’s common to overbook flights and do not let in the passengers once the seats are full. After that we were waiting around 2 hours for the stuff to tell us what to do next. The problem was that we are not from Chicago and didn’t have anybody to stay a night over since the time was 11:25pm. First they said that we will be given a room in a hotel nearby. After half an hour of waiting we were told that no hotel will be given to us because we were late and no advise what do we do at the moment. It was around 1 am when they found for us the flight to Saint-Petersburg with 2 stops in London and Helsinki. We had to take our bags and take a taxi home which is $89 1 way. The next day we took a taxi the third time to Chicago O’Hare and went to a registration for our flight which was already not Finnair, but American Airlines. When we were weighing our bags we got a really bad surprise. We were prepared to have the first bag free and overweight $100 while on Finnair. American Airlines had different rules: 1st bag is $25, 2nd is $50 and overweight bag is $200. For us it’s a big difference: $350 vs $100: we had 4 bags and 1 big overweight bag. That was pretty offensive gesture from Finnair. Then we flew to London, had to wait 4 hours there, then got into a plane to Helsinki. Were waiting there for 1.5 hours and flew to Saint-Petersburg, Russia eventually. When we around halfway there, were thinking already how exciting will be to meet our family, BUT out of nowhere flight attendant’s voice said that right at this moment we are flying back to Helsinki because of some technical issues which can be fixed only in Helsinki, but not in Saint-Petersburg, where we were so close already.! I never experienced anything like this before. We were so exhausted and disappointed because of all these stops, changing planes and waiting.. The airplane flew back to Helsinki, successfully landed without any noticeable problems and this time they quickly changed airplane and we flew to Saint-Petersburg once again. And eventually our trip was over. I had a migraine since that day and I couldn’t stopped it for 5 days in a row, it was because of all this stress we went through. I think Finnair is responsible for all the financial, physical and emotional consequences we went through and this is unspeakable how disappointed we are by all this since we always knew Finnair as a highly respectable company.
Elizabeth Friedmann
5.0
On 12/14/16 my husband and I flew from Tampa to JFK to catch FinnAir flight no. 6 to Helsinki. Upon checking in w/FinnAir we were informed that my passport was not in compliance with Finland’s three month rule for travel. We were advised by the FinnAir agent to check with American Airlines to see if anything could be done re another flight and were told that our luggage would be pulled and held at the Finnair counter. There was nothing Americans could do and upon our return to the FinnAir counter there was no one there and obviously our luggage was not there. There was no one at Finnair the following morning. We flew back to Tampa and reported our luggage missing. After numerous phone calls during the following days one bag was returned on 12/20 and the second bag on 12/23 (damaged). Based on the tags on the suitcases it is obvious that our luggage was sent on to Helsinki. We have been informed that this is a security breach since we were obviously not on the flight. We were also told by both FinnAir and American agents that the passport issue should have been caught by the agent in Tampa upon check in there. I would ask that FinnAir issue a credit for the unused flights to and from Helsinki for both my husband and I. If needed I can provide all luggage tags from both bags.
Ravinal
5.0
My fiancé and I were booked on your flight no Finnair 89 from Helsinki to Bangkok where we had a connecting flight with Thai Airways to return to Brisbane. I refer to my e-ticket number 2172315249820 and my fiancé’s number 2172315249819. Our Finnair flight from Helsinki got delayed by 4 hours which caused us to miss our Thai Airways flight to Brisbane. My fiance was running a fever and was quite sick, vomiting every half and hour. We got to the Finnair representative for help but were refused help and they simply told us to go online and make a complaint. I also asked if there was any chance we could use the lounge as Brittany was so sick. We were also refused that. I had to contact my parents who had no choice but organise new tickets for us with Singapore Airlines which caused us another $A2000 plus we had to book into an airport lounge for the day as our flight to Brisbane wasn’t for another 7 hours.
Diane
5.0
On the 18 of July 16, I booked flights for myself, my husband and my young son from Perth to Rovaniemi return with the hope of spending xmas holidays 2016 in Rovaniemi as well as other places in Europe. I had to use different carriers:
Perth- Doha- Beirut leaving, 8 Dec Arriving 9 Dec (Qatar Airways)
Beirut- London- Amsterdam, 10 Dec (British Airways)
Amsterdam- Helsinki- Rovaniemi, 10 Dec (Finnair) (booking reference YZVX8N).
British Airways cancelled the flight that we booked, we tried to book another flight but we did not find any other flight or carriers to get us on time to catch AY0846. British Airways came up with the solution to fly us straight to Helsinki by booking us a flight on AY834 (booking reference 27PV3X).
We have been told by your staff that we will lose on the entire flight to Rovaniemi if we do not catch the flights from Amsterdam. What are these rules that stop us going on flights we already paid for just because we missed the initial part of it. We tried to find other options to get to Amsterdam but unfortunately found ourselves stuck with no options other than you allowing us to go on the flight we already paid for in July. There is no excuse that convinces us why we could not catch our flights from Helsinki to Rovaniemi. Why are you being so difficult and what are these ridiculous rules you came up with? I know it is not your fault, British Airways is at fault but they tried their best and we were stuck with no options other than flying directly from London to Helsinki. I hope you find a solution otherwise we will be left with ruined xmas holidays thankfully to you.
Finnair front desk staff looted me at Delhi IGI airport . They weighed my hand bag and forced me to check in a 3rd bag with a huge baggage fees of 3rd bag which is 150$ . I purchased the flight ticket for 500 euro . This is extremely unfair and rude on behalf of finnair as none of the airlines have ever weighed hand bag and charged for that . I travelled with same weight of hand bag from Amsterdam to Delhi but I did not face this issue . This is extremely frustrating as in my travel history which is very vast I have never been through such frustrated expereience before where based on hand baggage I have been charged a 3rd bag fees and huge amount of 150$ . I swear of never traveling finnair and asking my friends and relatives to never ever take this airline due to such rude service and not being customer friendly at all .
Also the front desk attendant named Bhawana Rawal wasted my 1.5 hrs asking me to purchase my baggage online when u can’t even purchase baggage 3 hrs ahead of travel .
Very rude and money centric airline and front desk staff . Will Never ever travel finnair after such a horrible experience . And if finnair is so strict about weight limit they should weight passengers as well . Or say that on their site as I have travelled in the US and Europe before and in US they provide complimentary hand luggage check in if flight is full and don’t force their passengers to over pay for luggage .
I was denied a boarding pass to flight AA8988 flown by Finnair from Chicago to Helsinki May 26, 2018. My booking reference: YWCRBP ticket number: 0012161691761. I have been in contact with American Airlines for compensation and according to them since the operating carrier was Finnair , they would be responsible to provide compensation for a service failure. I had wheelchair assistance that took me between terminals 3 and 5 to the Finnair counter where I was a denied a boarding pass against my will even though I had a valid ticket and provided my previous connecting flights. I also showed my baggage receipt where my bag was already loaded on the plane. After a denied boarding pass I had to have the wheelchair operator take me back on the train between terminal 3 and 5, where American Airlines tried to contact Finnair to obtain my boarding pass. They could not get an answer from Finnair even though I had a valid ticket. American Airlines had to have my luggage taken of the Helsinki flight. In the case of denied boarding passengers have the right to reimbursed of the cost of the original ticket, apart from receiving proper assistance when at the airport. I received no proper assistance from Finnair.
I am ABSOLUTELY DISGUSTED at the treatment that I received from the customer service representatives. I was stranded at JFK and called in regards to my flight that I was contacted about earlier, which at that time the representative Dewayne told me was canceled and booked me “another flight” for later that night. I called because I was not able to check in at the airport and therefore missed my flight. When I spoke to the first representative Brad he was unwilling to help me. First he told me that my flight wasn’t canceled because Finnair doesn’t go from JFK To London, it wasn’t something that they did DESPITE me telling him that my original flight was through Finnair and gave him all of the information directly from the booking email that I was looking at at the exact same time that had FINNAIR as the airline. Then he told me that he couldn’t help me and that I had to speak to American Airlines because he said that Finnair would never call their customers and tell them that their flight was canceled. So basically he had another story. When I asked to speak to his supervisor he told me no and then when I asked why he wouldn’t connect me to a supervisor he told me that “I didn’t have a valid reason.” I was appalled. I hung up and called again and spoke to a different representative Alex and explained my situation and he told me that there was nothing that he could do cause they had no record of their Dewayne representative initially had called me, so basically I was on my own to try to talk to American Airlines who told me that they couldn’t do anything for me. Fortunately for me I was able to talk to another representative at American Airlines who was gracious enough to help me. I am COMPLETELY AND UTERLY DISGUSTED at how your customer service agents treat their customers. I booked everything for this flight in JULY which is 2 1/2 months in advanced and now will have to pay a penalty charge for my hotel because I will now have to check in a day later than what I scheduled. I think this airline did this on purpose and instead of admitting that the flight was overbooked and giving me a refund they told me the flight was canceled and tried to reschedule me to save face. This is the shadiest and most disgusting airline that I have ever felt with and will NEVER be booking a flight with this airline after this experience. Not only that I WILL TELL EVERYONE I KNOW AND HAVE THEM TELL EVERYONE THEY KNOW ABOUT THIS AIRLINE TO MAKE SURE NO ONE ELSE HAS TO DEAL WITH HORENDOUS CUSTOMER SERVICE.
Why is it hard to request special assistance from Finnair. I need a wheelchair assistance on my incoming trip from St Petersburg to Geneva on Sept 15, 2018. The request form online is not working. I kept sending it as required. I kept getting odd responses. I tried calling their customer help number and I was on hold for one hour until I get disconnected. Is this a legitimate assistance number or online help? I never experience this from any other airlines. Their special assistance is hard to find buried in their instructions online. So frustrating. Hey Finnair I need help!
The company shouldn’t sell flights that can’t be connected. I was flying from Helsinki to JFK to Washington DC. At JFK I had to re-check my bag and go through the passport control and TSA together with all other passengers though I had the Express Connection card. As a result I missed my flight to DC and I had to drive to another airport to catch the next flight. It wasn’t enough time to get to the gate in this busy and the company should be aware of that.
Dear Sir or Madam,
I booked a return flight Paris / Helsinki on the 14th of April.
Unfortunately, on the 7th of July, I came to the airport with my French ID which was out of date (the rule concerning the extended duration does not apply in my case because I was 11 years old when I received my card).
I went back home to take my passport and I missed my flight.
I booked another one to go to Helsinki on the 7th of July. I have chosen the closest flight available which was chartered by Norwegian airlines.
On the way back to Paris on the 14th of July, as I was not able to check in, i realized that my flight was cancelled.
I have paid 349€ for a new ticket to go back to Paris.
I have checked my emails : you did not inform me about this procedure. Otherwise, I would have bought another return flight on the 7th of July -which is less expensive.
I am asking you to do a goodwill gesture ; Can you reimburse me the price of the second ticket ?
I look forward to your response.
Best regards,
Gaëtan Masquelier.
To whom it may concern,
I was on a Flight AY1366, depart from Manchester to Helsinki, connecting flight to Singapore, at 3rd July 2018, boarded the plane at 5.50PM. The plane had a technical failure and myself together with all the passengers were kept on the plane for 5 hours. We were told to be patience all the time but still failed to get the fix and eventually the plane was cancelled. Why don’t let the passengers get off the plane instead of kept on the plane for a few hours? If it was 1-2 hours of delay then it should be fine, but no it was 5 hours on the plane in Manchester on the tarmac. Some passengers did ask for it but got refused several times. Why don’t Finnair to be flexible, either get a new flight or send off the passengers who kept on the plane? Additionally, there is no wifi connection on the plane, have you ever think that how could the passengers to inform their family members that the flight got delayed or whatsoever? On a side note, I missed my connecting flight too, and I believe that I am not the only passenger who missed the connecting flight.
We were informed that a hotel will be provided and a new connecting flight shall be arranged the following day. Apparently, it was really a mess. There was only two ground staff to handle the problems. How could Finnair only arrange two ground staff to handle the situation? I have had spent 3 hours on them just to wait and get a hotel room from them. Passengers were already getting pissed off and Finnair expect us to be patient again and again? Finnair really needs to improve their customer services. Once I got sent off to the hotel, I was told that there is no room available for me and have to share a room with another passenger. Such a terrible experience. Isn’t Finnair has the responsibility to check with the hotel before sending passengers off?
Worse comes to worst, I received a ticket with wrong information where I only found out on the following day at the airport. (Hope Finnair to approach me, I got the attachment. thanks.) So basically I have wasted a day from 7 am to 550pm (new flight) in the airport.
Awful service. Looking forward to your reply. Thank you.
Flight AY 0142
Bangkok to Helsinki.
24th June, 2018
I boarded the plane at 08.30 am
The plane had technical problems and myself and all the passengers were kept on the plane on the tarmac for 7 hours. The plane was fixed and the 9/10 hour flight began. In total I will have been on the plane for 17 hours. I asked the plane staff if i could get off the plane please twice, i was refused both times. I was being held prisoner by your airline on the plane for 7 hours. The staff tell me we could not get off the plane and go back into airport because there was no infrastructure in place to allow this to happen so I was forced to remain on the plane in bangkok for 7 HOURS. This is disgusting treatment by your airline.
When we get to Helsinki i have missed my connecting flight?
I am infomed that a hotel will be provided and a new connecting flight shall be arranged the following day. You have stolen a day of my life. I could of got off your rubbish airline plane and got on a new flight with a much better and trust worthy airline from Bangkok but was refused exit by your rude staff.
Surey it is or was illegal to deny me my right to leave the plane? I shall seek advice about this from my lawyer. It was against my human rights to be denyed exit off the plane and back into the airport were i could of booked a new flight with a better company. If it was maybe 1-2 hours then yes ok i should wait but no it was 7 hours on plane in bangkok on tatmac. Totally disgusting treatment by your airline and flight crew.
There was a mixture of nasty and very helpful air hostesses on the plane. The head hostess was awful in this situation, quite agressive and rude to us passengers. The captain told us occasionally details of what was happening but even his speeches were extremely vague and very few and far between.
I am a frequent flier, my opinion would be to fire the captain and lead hostess for not knowing what to do in the situation that occured.
I was fed food only once im the 7 hour wait. After take off i asked when shall i be fed next and the answer i got off the stewardess was ‘i’m not sure sir’ . She was not sure? Really? This is awful service. I was very hungry and denyed access to gettong off the plane.
All that I have wrote is disgusting treatment by your airline, i hope my lawyer helps me make you fix what you did to my life.
If you dont have a plane that works then don’t sell tickets for the plane, very simple.
My next port of call shall be social media to let the world know to be very careful when booking with finnair, they are no good.
Since 7 days I’m trying to find a solution for my son traveling alone. I booked a flight online and tried to book an unaccompinied minor service through the phone. The person I talked to last said I can’t book it and he have to book a completley new flight. Another person a few days ago told me that I just need to go up tp the counter on the day of travel and book it. Another one said I need to rebook my flight to another pure flight. The last one just hung up on me today because he said he can’t help me.
My son is 14 and by law he needs to have unaccominpied minor service. This is his booking: KD3IG6
I don’t know what to do anymore but it is hard to believe that there is not a possible to rebook him on a different flight and even if it is a different day. Could you please re-book his flight onto a flight where it is possible to buy this service.
Thank you
My husband and I booked the flight from Chicago O’Hare to Saint-Petersburg, Russia,(June 16th 2017 around 9pm, sorry don’t remember the flight number and exact time since I am away from my luggage right now and can’t see the airport tags) with 5 hour layover in Helsinki. We arrived 1 hour 40 min before the departure. Upon arrival we were told that we came too late and we can’t get onto our plane.
I looked up the rules of Finair and saw the information that on international flights the registration is over 1 hour prior departure . Also we found out that it’s common to overbook flights and do not let in the passengers once the seats are full. After that we were waiting around 2 hours for the stuff to tell us what to do next. The problem was that we are not from Chicago and didn’t have anybody to stay a night over since the time was 11:25pm. First they said that we will be given a room in a hotel nearby. After half an hour of waiting we were told that no hotel will be given to us because we were late and no advise what do we do at the moment. It was around 1 am when they found for us the flight to Saint-Petersburg with 2 stops in London and Helsinki. We had to take our bags and take a taxi home which is $89 1 way. The next day we took a taxi the third time to Chicago O’Hare and went to a registration for our flight which was already not Finnair, but American Airlines. When we were weighing our bags we got a really bad surprise. We were prepared to have the first bag free and overweight $100 while on Finnair. American Airlines had different rules: 1st bag is $25, 2nd is $50 and overweight bag is $200. For us it’s a big difference: $350 vs $100: we had 4 bags and 1 big overweight bag. That was pretty offensive gesture from Finnair. Then we flew to London, had to wait 4 hours there, then got into a plane to Helsinki. Were waiting there for 1.5 hours and flew to Saint-Petersburg, Russia eventually. When we around halfway there, were thinking already how exciting will be to meet our family, BUT out of nowhere flight attendant’s voice said that right at this moment we are flying back to Helsinki because of some technical issues which can be fixed only in Helsinki, but not in Saint-Petersburg, where we were so close already.! I never experienced anything like this before. We were so exhausted and disappointed because of all these stops, changing planes and waiting.. The airplane flew back to Helsinki, successfully landed without any noticeable problems and this time they quickly changed airplane and we flew to Saint-Petersburg once again. And eventually our trip was over. I had a migraine since that day and I couldn’t stopped it for 5 days in a row, it was because of all this stress we went through. I think Finnair is responsible for all the financial, physical and emotional consequences we went through and this is unspeakable how disappointed we are by all this since we always knew Finnair as a highly respectable company.
On 12/14/16 my husband and I flew from Tampa to JFK to catch FinnAir flight no. 6 to Helsinki. Upon checking in w/FinnAir we were informed that my passport was not in compliance with Finland’s three month rule for travel. We were advised by the FinnAir agent to check with American Airlines to see if anything could be done re another flight and were told that our luggage would be pulled and held at the Finnair counter. There was nothing Americans could do and upon our return to the FinnAir counter there was no one there and obviously our luggage was not there. There was no one at Finnair the following morning. We flew back to Tampa and reported our luggage missing. After numerous phone calls during the following days one bag was returned on 12/20 and the second bag on 12/23 (damaged). Based on the tags on the suitcases it is obvious that our luggage was sent on to Helsinki. We have been informed that this is a security breach since we were obviously not on the flight. We were also told by both FinnAir and American agents that the passport issue should have been caught by the agent in Tampa upon check in there. I would ask that FinnAir issue a credit for the unused flights to and from Helsinki for both my husband and I. If needed I can provide all luggage tags from both bags.
My fiancé and I were booked on your flight no Finnair 89 from Helsinki to Bangkok where we had a connecting flight with Thai Airways to return to Brisbane. I refer to my e-ticket number 2172315249820 and my fiancé’s number 2172315249819. Our Finnair flight from Helsinki got delayed by 4 hours which caused us to miss our Thai Airways flight to Brisbane. My fiance was running a fever and was quite sick, vomiting every half and hour. We got to the Finnair representative for help but were refused help and they simply told us to go online and make a complaint. I also asked if there was any chance we could use the lounge as Brittany was so sick. We were also refused that. I had to contact my parents who had no choice but organise new tickets for us with Singapore Airlines which caused us another $A2000 plus we had to book into an airport lounge for the day as our flight to Brisbane wasn’t for another 7 hours.
On the 18 of July 16, I booked flights for myself, my husband and my young son from Perth to Rovaniemi return with the hope of spending xmas holidays 2016 in Rovaniemi as well as other places in Europe. I had to use different carriers:
Perth- Doha- Beirut leaving, 8 Dec Arriving 9 Dec (Qatar Airways)
Beirut- London- Amsterdam, 10 Dec (British Airways)
Amsterdam- Helsinki- Rovaniemi, 10 Dec (Finnair) (booking reference YZVX8N).
British Airways cancelled the flight that we booked, we tried to book another flight but we did not find any other flight or carriers to get us on time to catch AY0846. British Airways came up with the solution to fly us straight to Helsinki by booking us a flight on AY834 (booking reference 27PV3X).
We have been told by your staff that we will lose on the entire flight to Rovaniemi if we do not catch the flights from Amsterdam. What are these rules that stop us going on flights we already paid for just because we missed the initial part of it. We tried to find other options to get to Amsterdam but unfortunately found ourselves stuck with no options other than you allowing us to go on the flight we already paid for in July. There is no excuse that convinces us why we could not catch our flights from Helsinki to Rovaniemi. Why are you being so difficult and what are these ridiculous rules you came up with? I know it is not your fault, British Airways is at fault but they tried their best and we were stuck with no options other than flying directly from London to Helsinki. I hope you find a solution otherwise we will be left with ruined xmas holidays thankfully to you.