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  1. 5.0

    I travelled to Colombo via Bahrain on flights GF006/GF136 on 22nd/23rd October. When we landed we had to wait a long time for our luggage and then had to hurry to meet our driver for another 4hours’ drive. We did not notice until we reached the hotel and unloaded our luggage that one of the suitcases had been damaged. It looks as though something very heavy had been thrown at it and one of the sides has collapsed inwards. I do have photos but cannot see where I can attach these to this email.

    When we arrived back at Heathrow on 5th November I spoke to a lady at the baggage enquiries desk. She was not helpful and told me that there was nothing she could do as I should have mentioned it at Colombo. I think this is extremely disappointing customer service. It was 9pm when we arrived in Colombo, very tired after 11 hours flying and a 7 hours stopover in Bahrain. It never occurred to us to examine our luggage before we left the airport.

    I look forward to hearing from you.

    Regards.

    Rosamond Dickman

  2. 5.0

    Please go through the problems
    I am an EXTREMELY UNHAPPY PASSENGER of Gulf Air with both the journey’s that I had in Gulf Air from Delhi – Bahrain – Amman by GF 131 AND GF971 AND FROM CAIRO – BAHRAIN – NEW DELHI BY GF 070 AND GF 130.

    We booked our tickets in Gulf Air to get in good time and good facilities for Holy Land tour along with big group but extremely very sorry to inform you that from Bahrain to New Delhi flight GF 130 on 20.10.2018 we had very bad experiences of our luggages… your luggage keepers are not good in keeping the luggage properly they are throwing our luggage just like that in the Board (plane), you know how much we lost …most of our team members complaining that their luggage are broken….mine too. I do not know how GF manage those problems but this is true that because of their bad attitudes and carelessness my two suitcases are broken which were newly purchased .. from Jerusalem as well as stuff inside the suitcases were found broken.

    When I was purchased two new suitcase I was so excited but when I saw in New Delhi today at 5am I shocked to see it, it had broken wheel and handle.

    I purchased very expensive egyptian essence but when open my suitcase at home it was broken….I lost 150 USD .

    I informed in Bahrain Airport authority to keep the fragile strikers on each luggage but they didn’t …..they ignored that’s why our expensive items are broken….very sad how Gulf Air Authority maintaining?

    I am responsible with my work and commitments and I expect the same from this Reputed Airline as well. I am working as a Manager in Administration Dept of our Company & I would be forced to inform our Ticketing department to STOP issuing tickets to any Employee in Gulf Air if not properly compensated for this inconvenience 

  3. 5.0

    14 October 2018

    GULF AIR AIRLINE
    Customer Care

    FAO : The Management

    Subject : Complaint Letter due to Mismatched Seating Arrangement

    Dear Sir:

    It is with extreme disappointment that I write to you regarding the recent incident my family and I experienced with your airline.

    Me together with my family arrived early for the check-in for our flight from Istanbul, Turkey to Bahrain. We have already booked our ticket online with confirmed seating arrangement. When we got to the check-in point, we were given a boarding pass where our seat number was different from what we purchased (please refer below and attached ticket print-out and boarding pass).

    Passenger Name Confirmed Seat No. Seat No. as per Boarding Pass
    1. Mr. Reyadh Khadem Alshaibani 08C E10C
    2. Mr. Khadem Abdulmalik Alshaibani 08A E10A
    3. Mr. Bassam Khadem Alshaibani 08B E10B

    Despite our calm behavior, we were exposed to humiliation in front of many passengers waiting to board. This has caused my family a lot stress, tension and has adversely affected our health. We find it very frustrating and unacceptable how a company like yours treat your passengers very poorly.

    How come such a reputed company with clear policy of seat purchasing in advance can be manipulated after the purchase has been done.

    I have been a frequent flyer of Gulf Air, being a Gold member while my father and brother, both a Silver member were completely disappointed with the lack of respect and professionalism accorded to us during this flight.

    I believe that Gulf Air must take the full responsibility for the inconvenience we suffered due to your company’s inefficiency.

    We trust your discretion in addressing this complain and that we may be compensated brought about this untoward incident which could have been avoid if only your system and staff acted properly.

    Respectfully yours,

    Reyadh K. Al Shaibani

  4. 5.0

    I am an EXTREMELY UNHAPPY PASSENGER of Gulf Air. With both the journey’s that I had in Gulf Air from Dammam to Mumbai & back.

    We book the tickets way earlier and that itself tells that we have planned to reach a particular destination on that selected date and time . The reason to use a Flight itself is reaching a destination at a shorter time. I can understand if it’s a weather condition issue but if everything is in favor and then reaching my destination with a huge time gap ( 12hours) is zero tolerance. And because of this, I have missed a very important ceremony in my family , I should be seriously compensated for the inconvenience caused . Moreover in my return journey, just because of Gulf Air negligence my luggage was not air crafted along with me & I was asked to come back to the Airport to collect the same. Do you think it is so simple to go to your house with a pre-booked vehicle coming at the airport to just take me & nothing else and then to come again to the airport to collect the luggage ( which is again a tedious job to go the office & wait for the checking to be done ) and then take it back home. Very much frustrated . In the meanwhile, I missed reporting to the office because of this fuss. I am responsible with my work and commitments and I expect the same from this Reputed Airline as well. I am working as a Secretary for the Administration Dept of our Company & I would be forced to inform our Ticketing department to STOP issuing tickets to any Employee in Gulf Air if not properly compensated for this inconvenience caused for the to & fro journey

  5. 5.0

    My wife and our 5-year-old son were to travel to their hometown Udaipur from Bahrain on 16th August 2018 through Gulf Air Flight (GF 0130, Booking Ref No. PIWUKM) at 09.50pm to Delhi (Arrival on 17th August 2018 at 04:05am) and had a connecting Go Indigo flight (6E-2746, Booking Ref: PYICTV) from Delhi 17th August 2018 at 07:50am and was scheduled to arrive Udaipur at 9.15am on 17th August 2018.

    But they were denied boarding from Bahrain due to overbooking of the flight. We tried to explain that we had a connecting flight from Delhi to Udaipur and we will miss that flight but the airlines staff were not willing to understand our concern and accommodate our request and sighted the reason of no availability. They rebooked us on flights GF130 for the next day which was scheduled to depart from Bahrain at 9.50pm on 17th August 2018 and reach Delhi by 4.05am on 18th August 2018. Because of this delay,we had to cancel the Go Indigo booking from Delhi to Udaipur and rebook it for the next day i.e. 18th August 2018 morning 07.50am at almost double the cost and bearing all the rebooking and cancellation charges, the invoice of which is attached in the mail. This spoiled their entire day and holiday mood.

    All their bookings had to be canceled and we had to bear the losses. Our kid was dead tired, cranky and missing his sleep. We had to incur additional expenses such as food etc.

    We claim for compensation for all the financial losses, mental and physical difficulties that we had to go through because of the flight cancellation.

    Even after repeated email reminders and follow ups sent to the customer care, there has not been any acknowledgement.

  6. 5.0

    ‪Yesterday,I was traveling to Kuwait with my family (MYWTIM & LXKTUP are refer No.).It was scheduled to reach Kuwait at 0200hr but reached 1215hrs. I had reservations to further travel from Kuwait at 1200 hrs by another airlines . Whole trip ruined due to flight delay & lot of harassment is faced by the family (especially kids).All my bookings for next 1 week were confirmed & all were wasted due to which I had great financial lose too.It took more than 15hrs to complete my journey from Delhi to Kuwait & it was hell.‬

  7. 5.0

    This complaint is in regards to the service provided on Gulf Air flight GF71 on Wednesday 01 August 2018 flying from Bahrain to Cairo. Firstly, the health of the flight was extremely questionable. I’ve experienced turbulence in the past, but none like what was experienced on this flight. We were circulating the airport for about 20 minutes; this delay signifies that there was an upcoming issue. After that, the plane was shaking in an uncontrollable manner. Passengers were screaming, children were crying, and myself, who travels quite often, felt unsafe. Rather than receiving an explanation or reassurance from the flight crew or pilot, and after requesting an explanation, we were told on the loudspeaker that if anyone was concerned about what happened, to address the situation after we landed. There was zero customer service or empathy for a situation that could have been briefly addressed so that the passengers could feel at ease.

    Aside from this unexplainable and extreme amount of turbulence for a large portion of the flight, I also had an issue with the attitudes of the flight crew. Not only did they not greet anyone during on boarding, when making a request, rather than receiving the request, the response was eye contact followed by an eye-roll and my requests for water and a blanket were ignored. I had to ask three times and received the items after one hour of requesting, despite the fact that they were walking around freely.

    I am appalled and in disbelief that all passengers were treated as if they were a burden to Gulf Air employees and the pilot was so preoccupied that he could not address the awful situation once it was over. I am extremely disappointed by the service shown by Gulf Air staff and will be ensuring that I do not book with your company again, even if that means paying more for a different flight. I will also be posting this review online to reflect the poor experience that everyone faced between the unimaginable turbulence and completely unprofessional flight crew and pilot. I hope that management becomes aware of this issue and implements focus on proper customer service.

  8. 1.0

    The handling staff at Tbilisi were very rude on 26 July flight GF34. The girl who checked me in was particularly rude when I complained about the q, as the business line computer check in broke down, and they insisted on checking in all that q ahead of the economy customers without explaining what was happening even when we were already waiting 40 mins. I would have moved to the other economy line had I known or they had the courtesy to tell me. Also when it was finally my turn to be checked in, she chose to laugh and joke with her fellow workers despite the already long q.

  9. 5.0

    Good evening the time is now 20.30 on 23/07/2018 this is my second email

    I flew from Bahrain to Dubai. I have landed at 9am this morning and my sons luggage was not on the flight that we came in on. This is my second email about this complaint I am doing all the chasing to find my son bag as it has all his clothes in it all he brought on holiday with him to keep himself busy . As yet I have not heard nothing. I have a very upset 10 yr old son who has no clothes and non of his own thing. I have had to buy him clothes which we did not need to. we are going to the Atlantis tomorrow we bought some things for the park which are in his bag which he now can not use again very upset. I would like an answer on what is going to be done about this asap please.

  10. 5.0

    Hi today is the first day of our family holiday and Dubai and also it’s our first time here too. When we arrived at Dubai airport my son’s suit case was not with mine and my wife’s case. After waiting an hour we then went to lost baggage and were told it was not put on at Bahrain as u can imagine we r not happy my 10 year old son was so upset he thinks his case is lost so as it stands we were told it would be on the next flight which would arrive at 1pm and it would be on that. We r chasing to find out where the case is. My son has no clothes or any of his things as you can imagine we are very angry and upset. I called to the people handling this and have now been told it may be deliverd to my hotel at some point today. So I now have to make extra cost to go buy my son clothes to wear which I did not plan to buy we r staying at the sofitel jumeriah in Dubai. This has not been a good start to our holiday. Iam very angry and upset as we have no idea what’s going on as we r doing all the chasing

  11. 2.0

    I regret to inform you that I am really disappointed about the service provided by your airlines.
    We trusted your airlines at the critical situation as my father in law is in ICU and I thought I will get an uninterrupted service, however below are the issues faced by us by talking your airlines.

    – flight was delayed by 2.5 hours from the planned transit timeframe
    – the baggage was not brought
    – to claim for the baggage, I was in the queue for 0.5 hour
    – it took 1 hour to lodge the claim to collect the missing baggage
    – my brother in law came to pick me at 4.25 am SLT, he left his father at ICU and wasted good 5 hours which should had been spent with his father and family
    – taxi charges mounted up to LKR 3,500 with the waiting charges
    – due to the situation myself and the family were mentally stressed.

    Passenger name- Krishan Robinson
    Flight date – 21st June 2018
    From – LHR to BH (GF 2), from BH to CMB (GF 138)
    Complain Ref – CMBGF13130

    Contact no- +94772397387

    I need a compensation for the poorest service given by your airlines at this critical situation and for the time wasted on this which at my situation it is very important as I should have been in the hospital at the visiting hours 7.30-8.00 (ICU).
    This has created a bad impression on the Gulf air flight services, which will be a negative reputation, I’ll be making this in the AITA authorities under the flight service feed back.

  12. 5.0

    London to Dubai via Bahrain. I flew with my family and my wife’s business class chair didn’t work, I complained on the flight and they then moved my wife and daughter some rows behind us, this was done by moving a single passenger to the seat that was working. On the way back my wife’s chair didn’t recline and again the same nonsense! Not to mention that Gulf cancelled my connecting flight from Dubai to Bahrain but chose not to rebook it. I found this out when I then tried to call and double check all my details. I made a formal complaint to Gulf air who took 2 months to respond, they accused me of lying. They are the poorest airline I have ever flown with

  13. 5.0

    Worst airline ever!!! Customer service team are incompetent, rude and arrogant. Two week after raising a complaint and still no resolution. Not as much as a phone call have we received. Baby stroller also damaged and yet no responsibility ever taken. My advise to anyone travelling would be to avoid Gulf air and chose an alternative route which by-passes Bahrain airport!!!!

  14. 5.0

    We Traveled (4 Passengers together)from Kuwait to Istanbul on 22nd February 2018 by Gulf Air. We reached istanbul with 2 missing checked Baggage. Our trip to Istanbul is a package tour for 4 dayS. We immediately reported at Lost baggage section at Istanbul Airport.It took Gulf air one entire day to find the baggage. We were forced to buy clothes, warm clothing and other toiletries to start our tour. Still we missed half a day of tour because we had to wait till the shops open. Our tour was disturbed, as well as we incur extra money, because of a baggage delay from Gulf Air. Our Reservation detail IS ZNQDLT. Tried calling Gulf Air office in Istanbul, Kuwait, and Bahrain. No one responding. Our holiday has spoiled and extra expenses from us because of Gulf Air baggage handing mess up. At least we expect Gulf Air to compensate the losses to us caused by them.

  15. 5.0

    Flight No – GF 002, date – 16th feb 2018

    I am writing to you in connection with the above flight which I was booked on to on 16th Feb 2018.

    The flight was supposed to depart from London Heathrow terminal 4 at 9.30am, but its 12.06pm now and I am still here with no expectation of the flight departing atleast for the next hr. I have a connecting flight GF 130 to Delhi at 10.40pm Bahrain time. Under regulations, I think I am entitled to compensation for this delay. Please can you clarify this?

    What disappointed and annoyed me even more is that there have been very limited communication by the ground staff.

    Would never recommend this airline to anyone.

  16. 1.0

    I suffered due to plenty of reasons: flight delay, waiting for more than 14 hours at the airport, cancelled flight, the expense that I bore due to purchase of new ticket and delayed baggage.

    I had booked a flight from Frankfurt to Delhi via Bahrain with Gulf Air. I boarded the flight no GF 16 on Dec 31 from Frankfurt to Bahrain and checked in 4 bags. The passengers were informed in the flight that due to foggy weather in Bahrain the flight had to be diverted to Muscat and all of us were deboarded in Muscat.

    At Muscat Airport there was no Gulf Air personnel to assist us regarding our provisioned flight to Bahrain and further to Delhi. My flight (GF 130) from Bahrain to Delhi was also cancelled. I kept contacting from one window to the other and the officials kept saying that soon the flight to Bahrain will be arranged. I was stranded at the Muscat airport for almost 14 hours with my 2 year old son and there was no flight information and assistance given to us.

    My son was hungry, sleepy, cranky, irritable. After spending a night with my baby at the Muscat airport, I had no strength left to wait any further at Muscat for a flight to Bahrain and then again wait at Bahrain airport for a flight to Delhi. Gulf Air made me so helpless and hopeless that I had to buy a new ticket at full price with Oman Airways directly from Muscat to Delhi. We had landed at Muscat airport at around 11.30 pm on Dec 31, 2017 and on Jan 1, 2018, 1.10 pm, I took a flight with Oman Airways to Delhi, succumbing to all the hardships. I requested the officials at the Muscat airport to handover my luggage so that I can take my luggage with me with Oman Air, but they refused saying that they cannot handover the luggage in transit. Gulf Air did not have capacity to arrange for a flight and also refused to handover luggage so that one can make their own arrangements. Eventually, I boarded Oman Air and landed Delhi on Jan 1, 2018.

    After landing Delhi, I kept tracing my luggage, but there was no response or action taken from Gulf Air. Gulf Air contact Center guys were not willing to help and they simply shared the baggage handling number at the Delhi Airport. I kept calling the Duty officer at Delhi Airport but he had put his phone on busy mode forever to avoid taking any complaints. Everyday I was writing emails, called several times at Gulf Air office in Frankfurt, Bahrain, Muscat, Delhi but of no good.
    My son and I barely had any winter clothes and I had to buy the essentials for both of us.

    Them I decided to shame Gulf Air on social media (twitter, facebook) on 9, Jan 2018 and the following day I got my luggage. I had to personally go to Delhi Airport to collect my luggage. I kept waiting at the Delhi airport for 4 hours. My car was parked at the Delhi Airport parking area. I spend a lot of money in the parking charges.

  17. 4.0

    We as a family of 9 members travelled from Lahore to London on the actual date of 31st December 2017. However, due to the weather conditions the flight was delayed for more than 24 hours. In Lahore we faced many problems. There was a lot of miscommunication with the staff and lack of helping staff. We were informed that our flight would departure at 8pm on the 31st of December 2017. But then got told that it has been delayed 2 hours. And then we got another announcement that the flight has been delayed another 2 hours. They handed out our boarding passes, booked in our luggage and told us to wait another 2 hours. As I was travelling with my kids, we were all hungry and we asked them for food. First of all they refused to give us food and gave us only biscuits and a bottle of water. After that they told us that the flight has been cancelled and that we should go back home. They then informed us that the flight would departure the next day at 10am. The next morning they called us and told that the flight has been cancelled again and it has been rescheduled to 7pm. Then we went to the airport and again waited and then the flight departed at midnight.
    When we reached Bahrain airport, the organisation was very poor. We were kept in this location for 2 hours minimum with no food or even seating. We received no updated about the flight from the airport staff or Gulf Air staff, and then when we asked about the situation we received rude responses to just keep waiting. Then, when we eventually started to board, the staff said that they had no record of my childrens travelling from London to Lahore. When we figured that all out, the staff began hand writing boarding passes for all the passengers. Once all the passes were written we were told to wait for a bus to come and take us to the airplane.
    Once we reached London Heathrow. We were told that our luggage has not been delivered yet and we should claim and in a few days we would be delivered our luggage. On the 5th of January 2018, we received only 10 baggages (out of 13) and we’re told that the rest has not arrived at the airport. We then called the airport staff daily and asked about the luggage and all they said was that we don’t know. We then went to the airport ourselves and find out our 2 suitcases. At this point we were still missing 1 suitcase. We called the staff many times and they gave us no response. We then constantly went to the airport. And still found no sign of our luggage. We have also claimed but we still have no idea where our luggage is. We had our valuable in the suitcase in which we are very disappointed in losing. Along with this due to poor hospitality in Bahrain airport several of us are now sick.
    I am requesting a full refund of my ticket. Regardless of the issues with the weather, which I understand you are not responsible for, Gulf Air nonetheless outrightly failed to take proper care of and responsibility for me as a paying customer. I am very disappointed with your service and hope that you reply to this email as to what I should to further.
    Thank you!

  18. 5.0

    Below is a detailed account of Gulf Air’s lack of professionalism, mistreatment of me and others as passengers, as well as their failure to adhere to basic protocols and responsibilities for the flight GF250.

    On my final flight leg from Bahrain to Dhaka on December 19, weather kept the plane from landing in Dhaka. We circled the Dhaka airport for about three hours before being diverted to Kolkata, India. We remained on the tarmac for over five hours with no news from flight staff about the situation. We were eventually unloaded and brought to a terminal hallway where we initially were not even given access to a bathroom (because we did not have Indian visas). We were kept in this location for four hours with no food or even seating. We received no updates from flight staff or Gulf Air staff, and when we asked about the situation we received rude responses to just continue waiting. The staff began hand writing boarding passes for all passengers that did not include any actual flight information. They ran out of the paper for the boarding passes on three occasions. Once all of the passes were written, we were moved to another area of the airport where we again were left without any information about when we would reboard the plane and return to Dhaka. We received our first update after five hours of waiting in this new location. Rather than using an intercom system for updates or even walking the length of the room making the announcement, staff spoke to just a few passengers and it was left to these passengers to disseminate information. It was not until close to midnight that an official update was made – that no one would be given overnight accommodations and would be forced to stay in the airport terminal overnight until 11:30 am the next morning. When passengers requested access to their checked baggage (as people had run out of their medicine/diapers/etc. due to the extended stay) we were denied. When we asked for at least pillows or blankets to help deal with the cold of the terminal, we were denied. Several children and elderly people became ill because of this horrendous lack of care on the part of Gulf Air and its appointed representatives. We have taken photographs of each of these episodes as documentation; they can be sent upon request.

    I am requesting a full refund of my ticket. Regardless of the issues with weather, which I understand you are not responsible for, Gulf Air nonetheless outrightly failed to take proper care of and responsibility for me as a paying customer, in breach of your contract as a service provider. The lack of communication, the rude behaviour, the lack of overnight accommodations in Kolkata, the lack of even basic amenities like blankets given the overnight stay in the airport all warrant a full refund in the form of my original payment.

  19. 5.0

    Regarding Gulfair flight No.GF271.
    We had travelled 10 hours by train from our native Mangalore city to Kochi and were waiting inside the airport for the check-in counter to open, when my husband received a call from Bahrain No. +973-17-335-777, at 1.30 a.m., informing us about the cancellation of our flight. There was absolutely no intimation from your local staff.
    On our enquiring, your senior staff was very reluctant to attend to us. Since we aged couple had come from far away and I was having severe fever and cough, I requested for accommodation nearby, when we were told to come back the next day, but the airport manager Mr. Suresh was not inclined to oblige. Further he asked us to move out of the airport with his escort staff, against our wish (this is registered in the Security’s ledger).
    Subsequently, at the outside waiting lounge, the Duty Manager Mr. Vinod was explaining only the situation at Bahrain and his inability to help the passengers. While alternate arrangements were made for Kuwait bound passengers, no alternate arrangement was offered to us.
    It is my understanding that as stranded passengers, we are entitled for accommodation from an International airline. With limited cash in hand, we have undergone tremendous financial and physical stress in finding lodging and food for the next day, for no fault of ours.
    During the whole of next day, none of the Gulfair telephone Nos. responded to our continuous calls for information and we were totally unaware of the situation till we reported at the airport the next night to be sent to Bahrain via Kuwait airways after much persuasion. I have demanded and obtained a certificate from your Airport Manager as a proof of the whole episode.
    As such, I wish to express my grievance at this experience with your reputed international airline and demand that we be sufficiently compensated for the financial loss and physical stress endured by us for no fault of ours.

  20. 1.0

    Due to bad weather conditions Gulfair#61/62/63 from TRV was delayed . My family was waiting since 31st early morning after many postpone they have cancelled the flights & were waited almost 24 hours nearly airport . We have been requested alternate airline tickets which boarding to Kuwait but Trivandrum desk & manager reject it & also they handling irresponsible way . Again they have schedule today night & it again postponed to tomorrow morning. Bad weather conditions in Bahrain airport only & we have requested many time to arrange ticket to Kuwait but so far no response from gulf air.

  21. 5.0

    I have already raised my issue within your organisation, but I feel that my issue is still unresolved, hence my need to involve you in helping to resolve this problem.

    Here is what happened: Its just not related to baggage but overall. while travelling from LHR-BOM, I had a horrible experience. At LHR during the checkin, I asked for a extra legroom(exitrow) seat and was told that it will be paid. So I decided to go with any random seat available on the aircraft. On boarding, I find out that half of the aircraft is empty and from BAHtoBOM, the exit row seat was offered to children under 16 but not me when I asked for it. Also had a awful time with the staff at Bahrain airport who were not cooperative and were inconsiderate. On arrival to BOM, after waiting for an hour for the baggage, I had to find my way out to the airport desk as I couldnt find my luggage on the belts. I was then told that it missing and theyll want me to pick it up later. Im travelling to different cities and wasnt possible for me to pick it up. After arguments and arguments, they agreed to send it to me wherever I was. My flight landed at 6pm but I was at the airport till 8pm without bags and looking for people to help me. My luggage was delivered to me after 24+ hours and I had to buy new personal stuff incl chargers, clothing etc. The whole trip was a huge ball of inconvenience. Highly disappointed!!!!. This happened on December 5th, 2017

    LATER: Forced to sign the compensation at the airport on my return back to LHR and other!!!!!!!!!

    On my return journey when I was on my way to the airport, I receive a text from gulf air informing me about the flight delay (20.00 and not 18.20). I had already left for the airport by then and reached 6 hours before that delayed flight. As soon as I get there, I receive a call informing me that it was now at 19.45). How can you not be sure about the time?? As soon as I reach the checkin counter, I was told that the flight to BAH was downgraded and that my seat numbers have now changed. Also cos others had checked in before I did, I could no more get the seat I wanted. After i was done with the checkin, I was asked to sign the compensation form that was offered to me earlier even though I refused to sign it. I didnt want any compensation in terms of money!! All i wanted was a better journey back to london which didnt happen anyway. And USD 50 will not help me in any way. It doesnt even cost as much as the damage to bag was done or the transport at the airport had to wait for me.

  22. 5.0

    Hi,

    Gulf air staff is very eager to close the boarding, 11.05 boarding time bt after 11.15 max 11.20 boarding closed and you will be informed as you missed the flight after checkin. Flight time 11.45 and that day flight delay 20min more. bt they didnot allow me and cancelled my ticket.

    Kindly review the above subject and reply me.

    Expecting prompt reply and reinbursement.

    Abdul Azeem

  23. 5.0

    My wife and I, were accompanying a group of 6 students (5 in our booking and 1 additional student) to the 4×4 in schools, world finals in Abu Dhabi.
    Our original booking was the following;
    Abu Dhabi to Bahrain, Flight GF541, departure 13 December – 07.50
    Bahrain to Larnaca, Flight GF941, departure 13 December – 09.05 arrival at Larnaca airport 11.50.

    When I arrived at the departure gate, the employee told me that I was not allowed to enter the bus as I was late. In the meantime, I had been in the lobby looking for the group of students so that they would not be late. The group of students had arrived at the departure gate and I was still looking for them.
    The employee began stating that our luggage would be taken off the plane. We insisted that this was a group of students of 16 years of age and that they were put in our care, and to simply open the door and allow us to enter the bus. The passengers were not on the plane waiting for the plane to take off, but in the bus, a few metres away. In fact, the students of our group were waiving to us through the glass doors.
    Now, if all the passengers were on the plane and we had arrived at the departure gate late, then most definitely it would have been our fault, then it would have been an acceptable decision for the employee to state that we were late and to proceed as stated in the protocol.
    A bus full of passengers were just a few metres away and your employee did not allow us to pass through. We asked him why he did not make an announcement over the inter-com system, and he stated that it is only heard in the departure lounge and not in other parts of the airport. We also stated that we did not care about our luggage and to allow us on, as he proceeded to state that our luggage would be removed from the plane, he was unfortunately adamant that we were not to be allowed on the bus. We then witnessed the bus with our group of students leave the departure areas for the plane without us.
    My wife and I, proceeded to the Transfer desk and told the 2 employees at the desk the incident and one of the employees telephone at the departure gate and asked him why he did not allow us on the plane with our students, as the bus was still there. He also stated that the employee at the departure gate, should have given us the choice to enter the bus, even without our luggage. The luggage could have been flown back to Cyprus at any time as I had already stated that whether I travelled with the luggage or not was not the issue.
    I then proceeded to purchasing two tickets from Abu Dhabi to Athens then from Athens to Larnaca, Cyprus.
    Flight details;
    Abu Dhabi to Athens, 13 December, departure – 09.30, arrival 12.40. Flight – EY Etihad Airways
    Athens to Larnaca, 13 December, departure 13.30, arrival 15.15 Flight Aegean Airlines.
    The cost of not allowing us through to the bus which was only a few metres away was 1,555.81 euro.

  24. 5.0

    while travelling from LHR-BOM, I had a horrible experience. At LHR during the checkin, I asked for a extra legroom(exitrow) seat and was told that it will be paid. So I decided to go with any random seat available on the aircraft. On boarding, I find out that half of the aircraft is empty and from BAHtoBOM, the exit row seat was offered to children under 16 but not me when I asked for it. Also had a awful time with the staff at Bahrain airport who were not cooperative and were inconsiderate. On arrival to BOM, after waiting for an hour for the baggage, I had to find my way out to the airport desk as I couldnt find my luggage on the belts. I was then told that it missing and theyll want me to pick it up later. Im travelling to different cities and wasnt possible for me to pick it up. After arguments and arguments, they agreed to send it to me wherever I was. My flight landed at 6pm but I was at the airport till 8pm without bags and looking for people to help me. My luggage was delivered to me after 24+ hours and I had to buy new personal stuff incl chargers, clothing etc. The whole trip was a huge ball of inconvenience. Highly disappointed!!!!

  25. 5.0

    i tried to check in today several times and I got the message ‘your itinerary is not eligible for travel,please contact a gulf air representative at the airport’. I knew I was going to be late getting there with traffic so I rushed to the desk. I was 12 minutes late getting to the desk (6:28 pm, flight 7:15 pm in t1 Dubai going to Bahrain 16.11.17). The lady (Mariam youseff) said she couldn’t let me on. She proceeded and asked her colleague. In the mean time my friends had checked in and they still hadn’t gone through security so I don’t understand what difference letting me on would have made as other flight passengers were at the same point as me in the process of getting on the same flight. I had no bag to check in either. I was given the number to ring customer service were I was told that I would have to pay 400+ dirham to book the next flight or 240 AED for the one after. I rang my friend to get their credit card details and called back. This time I was told it was actually 460 dirhams. The amount I had to pay was constantly changing. I asked to speak to a manager on which I did and he listened to my story. He then listened to the call where I was told the cost was 240 dirhams. Nothing came of it, I still had to pay the 460 dirhams. I’m just in shock at how not being able to check in online to being late 12 minutes turned into a massive ordeal and 460 dirham on top of the 1200 I already paid. When I checked in for the flight after paying I was at the gate 17 minutes later. My friends that were going through the airport when I arrived were at their gate 20 minutes after. I think it is very unfair they did not issue me a ticket. I have worked for an airline in Ireland and this would never happen. We would do anything to get our passengers on their flights . As my fathers still works for an airline I usually use ID90s to get from place to place but in this case I wanted to be sure that I had a seat on a flight to Bahrain. When people are on standby they are issued their ticket at the last minute. I understand your staff are just doing their job but I feel it was very unfair in my circumstances that I could not check in online and the fact if I had if I would have made my flight with plenty of time. I do not know who the winner is here. You may have charged me but it is the last time I will fly with Gulf Air. I will be sure to tell my friends family and social media about my experience. I have spoken to several people this week and on my return flight who told me they had the exact same issue of trying to check in to their flight and being unable. I do not think it is fair at all that I was penalized and also delayed in getting to Bahrain. I would like some one to follow up about the matter.

  26. 5.0

    Hello, I travelled from London Heathrow Airport to Bahrain International Airport on 22 Sep 2017. The flight no is GF006 and take -off time was 22:05 from LHR and landing at the Bahrain Airport around 6:30 am. This was connecting flight which has around 17 hours waiting time for next the flight to Islamabad,Pakistan.

    As this is clearly mentioned on the web site accommodation would be provided subject to the Time elapse like more than 8:00 hours. I have the following concerns and issues which I faced with Gulf Air’s Staff. They treated me very badly. The following are mentioned below:

    They refused to provide any type of accommodation and demanded to pay more 100 dollars if I really want ….. Is it right way to demand more money through different tactics ? They are very rude and their way of dealings are unethical especially Mr. Jameel, his attitude was very rude, aggressive and an unethical. I asked him to provide room at the airport at least I could have some rest and take shower but he refused. Simply, I would say this is very bad experience I had in my travelling around the world.

    If the Gulf Air mentions clearly then Should be provided this facility to the passengers.

    Staff’s behaviour was very insulting and embarrassing. This is very bad experience and I wish not to book any flight with Gulf Air in the future.

    Saeed Ahmed

  27. 1.0

    I have a huge complaint to make about the service and manner we had to deal with using your airline.
    After arriving to the airport 3 hours before our flight we were told an hour delay, which then turned out to be a further 1 hour, bearing in mind we had a connection flight to make going from Bahrain to Heathrow (London). We were told this flight was to wait for us, after all the airline had made us wait 3 hours so the next gulf plane should be fine to wait.

    We were waiting at the gate and was told no information or updates what so ever on the 3-4 hours prior departure…
    5 hours passed before we saw no sort of movement, but at this time I had no intentions of complaining.
    They then offered out a 300 baht food voucher, in exchange for us to not complain I guess.. But I’m sorry 6 pound food voucher at 1 in the morning I think I’ll pass.

    Finally boarding but by the time everyone was on board a 9.30pm flight is now a 1.44 am.

    To add insult to the situation we arrived tired and frustrated. People picking us up from the airport are sleeping in the UK. So no way for us to tell them how much we are delayed by… They then informed us the only next available flight is at 10am…. 8am UK time.

    How dare they make us wait 5 hours in Bangkok and then a further 6 hours in Bahrain.
    Working out if my maths is correct a flight that should have had me home at 6am on a Saturday 22nd July morning is now getting me home at 4.30pm !

    We booked this flight to get us home for the whole weekend.
    And this flight has not lived up to our needs what so ever.
    Offering us a complimentary breakfast in *sky bar* the food looks like something my 7 year old niece would have for school dinners in a public school.. Soggy bread and egg.. No choice and no water served. One waiter. Who was rude.

    The money and stress this has cost us is priceless and I take a lot of flights in a year, but will avoid yours in future.

  28. 5.0

    After delays from a clear sky and no issues except for mismanagement.
    The staff representative in Abu Dhabi suggested to rent a car and drive from Bahrain to Riyadh, and check if my flight is still on schedule when i reach Bahrain.

    In Bahrain, the delay was prolonged and it took me about 2 hour standing in line to change my ticket to a scheduled flight.

    In Riyadh, my luggage did not arrive for 2 days, and i had to pick it up from the airport on my return flight!

    The representatives at Riyadh initially said that they will inform me of my luggage arrival and they will deliver it. Then the understanding was that it was supposed to check if my luggage has arrived and go to the airport and pick it up.

    After officially complaining to gulf air in January, i got a response after multiple reminders in late February.

    And upto now they are playing the game of cat and mouse with the charges occurred due to the delay and my 2 days with no luggage!

    Their response between each correspondence is 2 weeks and they keep changing the topic to divert from the charges they are obliged by law to provide.

    They might have been the cheaper alternative to my route but their super arrogance attitude towards their customers is disgusting.

  29. 1.0

    I and my husband are working in Ireland with a valid work permit visa. , Post our wedding ceremony, had booked Gulf Air flight from Chennai to Cork (Ireland) transiting via London .. We have cleared the local immigration and exit was stamped in our passport. When we’re heading towards security check, one of Gulf airline staff came and stopped us. They asked our passports and they called up UK Embassy office (New Delhi) for enquiring about our transit whether its permissible to cross the UK border agency. After their chat with U.K. Embassy representative, the Gulf staff came to a decision that we shouldn’t be allowed to board as we dont have a UK transit visa. But the fact is, we are holding a Garda Card (Irish Immigration Card) through which we can transit via London. With the same work permit, we have already travelled from Chennai to Cork via London and crossed the border agency without any hustle. There was a mis-communication held between the Gulf airline staff and the Embassy representative due to which our issue was not clearly explained.
    I tried explaining the staff and they neglected to hear us. Our luggages were off-boarded from flight. Further, we requested to change the flight by their own cost which they failed to do and haven’t taken any ownership to get our tickets refunded. I called up the travel agency through which we booked tickets; Gulf air has advised them like its a local immigration issue, so no refund should be done. Our Time, Effort, Money wasted; On top of that, mental stress and tensions created by airline.

  30. 5.0

    My baggage was lost in January and since then I haven’t had it back or received compensation.
    I sent a detailed claim for the lost baggage claim and I have only had one reply saying we are investigating into this. I have emailed them numerous times and I have never had a response back, it has been over 2 months(nearly 3).

  31. 5.0

    I am sorry to say that today’s flight might be the last flight in gulf air, I will definitely go for Qatar Airways the next time! I am in a group with a gold membership holder (which is my husband) so as I have been told, I am eligible for an access lounge even though I am seated in economy. Last week I had access to the lounge, but this week I have been panned from the access by a so called ‘manager’! I feel so sorry that is a manager in gulf air! Her attitude, her rudeness, her lack of customer service skills makes her hardly an employee let alone a manager.

    Her name started with G or J I couldn’t get her name properly.
    I came up to her with two other passengers and I told her that we have gold membership she said you can’t access the lounge because you are not the real gold passenger even though they are in the membership with him. That is totally fine, but my distress is because of the following:
    1) once she told me that I have no access, her tone changed from talking to a queen to talking to a cockroach.
    2) She could have simply apologized and said I am sorry but our rules don’t allow you to access the lounge. Instead she waived her hand and said go read our website.
    3) I told her I have been granted access only last week. Instead of apologizing and saying we are sorry there must have been a mistake, she said then that’s wrong (with a mocking smile).
    4) The double standards that you have confuses us and puts us in embarrassing situations, I only went to the lounge because I have been granted access only last week, and I also have been told by your employees that I am eligible to bring a guest with me.
    5) I have never been treated this way before, especially as a wife of a highly ranked man in the country who flies with gulf air all the time.
    6) When I didn’t like her way of talking to me and the way she treated me I asked to speak to someone else but she dismissed me and said I am the manager go and complaint in the website! I didn’t want to complaint! I simply wanted to speak to someone else because everything about her irritated me. Even the way she pronounced her name when I asked her about it was so rude, as if she was saying “go and complaint I don’t care”.
    7) Here I decided that I really want to complaint, so I asked for a higher ranked personnel, again she said she is the manager and there isn’t anyone to complaint to. She brought the website complaint again, she made me feel that the complaints in the website are not even read by gulf air and that nothing would happen to her because I couldn’t complaint to someone higher than her, and because the complaints in the website won’t affect her. I could complain about the way she treated a diplomatic citizen to an official authority, but I don’t have the mood nor the time to spare.
    Last, as an Arabic airline, the personnel needs to speak Arabic, I expected a Bahraini personnel who would speak my language, and who would at least recognise my name and would have known to whom he was speaking to!
    Please contact me so I can at least know that my complaint is read, I know nothing would happen to the so called manager because she seemed very confident that nothing would happen to her no matter how she treated me.

  32. 5.0

    I’m a silver falcon passenger on the GF 509 Dubai to Bahrain on 25/3/17.
    It was a total mess and pain what we have been through yesterday. I arrived to the airport early checked in with my luggage and was waiting for the flight at 19:20. The gate was never opened, at 7:40 we were told there is a delay but no one knew till when …by 8 the whole gate was closed with no one from gulf air have told us what’s going on. During personal communication we got to know the flight has got hit with lightening and is delayed for getting it checked. We tried to approach the 20:20 flight but it was full we asked about 21:30 that was also full and the 23:00. All this time I was waiting at the lounge with no feedback and no one from gulf air authority bothered to come and explain what had happened. The only descent helpful guy was Mr Khuldoon from the lounge reception who tried his best to get us info or help but yet no one responded. By 12am we were told that our flight is not going to be operated and we will be shifted to emirates, all this time on one even bothered to pass a bottle of water to the passengers, we had to ride a bus to the emirates terminal and walked endless with our things. When we arrived we stood another one hour and a half, the emirates control told us that gulf air didn’t even give us the list of passenger names nor we have a clue about your luggage. We were in the flight that took off at 3:30. On arrival our luggage didn’t arrive as expected.

  33. 1.0

    Complaint logged with Gulf Air over a month ago. Ref CR/MF/2017422922.

    Despite several recent emails I have had no response.Not even a courtesy or at least acknowledgement that this is being looked at. I was initially promised this would be resolved in 3 weeks. And now it’s complete radio silence.

    We had travelled to Bahrain from Sri Lanka to then go on to London. Scheduled to depart from Bahrain on at 10:10 am on Feb 10th and arrive at Heathrow Airport Friday 10th at 14:45. This flight was cancelled and a new one scheduled to leave 4 hours later. We ended up waiting for almost 5.

    This was the last leg of our honeymoon and we were extremely disappointed. We were not helped by staff whatsoever, there was no communication to let us know what was going on and absolutely no customer care in terms of offering alternative methods of travel or even attempts to ensure we were comfortable during this long delay.

    We also then discovered that Gulf Air staff knew about this delay when we checked in back in Sri Lanka but neglected to mention it. It’s such a poor show.

    Kathryn

  34. 1.0

    I was due to fly from Heathrow on the 1st January 2017 to Bahrain, then Bahrain to Bangkok – all with Gulf Air.

    The flight was delayed until 15.45pm on the 2nd of January 2017, and we were put overnight in a hotel.

    We were then advised at 1pm on the 2nd of January 2017 that the flight would involve a 20 hour stop-off in Bahrain, with no hotel provided.

    We were then moved off Gulf Air to Etihad, and we ended up flying at 21.00pm on the 2nd – almost 24 hours later than scheduled.

    We then arrived in Bangkok, and Gulf Air had unloaded my baggage, but not given it to Ethihad. So we arrived with no luggage.

    I submitted a case for compensation via the Money Saving Expert Website on the 25th of January 2017. On the 26th of January, Gulf Air responded and said they would respond within 3 weeks. They have not yet responded to me at all – and are now ignoring my requests for an update,

  35. 5.0

    I was travelling with 3 friends from Bahrain to Bangkok on 28.12.16. Our flight was delayed 6+ hours, as a result we all missed connecting flight and had to re-plan our trip completely late in the evening in Bangkok, without a plan to stay there. I wrote a complaint to customer care of Gulf Air on 19.01.17, today it’s 12.03.17, and still no reaction from them. I am very disappointed by this airline. They don’t respect obligations and don’t respect customers.

  36. 5.0

    My father flew with Gulf Air from Suvarnabhumi International, Bangkok, Thailand to Bahrain and then from Bahrain to London Heathrow. His flight from Thailand was cancelled and he was delayed by 4 hours. Because of this delay he missed his connecting flight and was delayed 6 hours.

    My father is not a young man and I find it absolutely disgraceful that Gulf Airlines will not compensate him for his cancelled flight and the being responsible for him missing his connecting flight and the discomfort that was caused to him. This is all due to the fact that he was not flying to a country within the EU.

  37. 5.0

    My Gulf Air reference number is : IPEVFN.

    My return flight from Delhi ( India) to London via Bahrain was a nightmare.
    Flight GF 135 from Delhi to Bahrain departed on time from New Delhi but instead of arriving to Bahrain it arrived in Doha.

    In the Doha airport me and my family with 2+ year old baby were left unattended un informed. We couldn’t find any gulf air official for over 6 hours and was wandering around in the entire airport to find any information. There were no announcement and we had to wait for 16 hour without any hotel. We were cold and felt sick as my baby didn’t had any food to eat.

    I had British passport but my wife was carrying Indian passport so they have denied all of us any hotel facility during 16 hour waiting at the Doha Airport.

    Finally when we arrived at Bahrain Airport they provided hotel only for 5 hour while we had to wait for 20 hour at the Bahrain Airport. Again no baby food was provided and there were no facility for my baby.

    We had no sleep or rest for nearly 2 days with Gulf Air and every single official lied to us.
    They took our baby stroller at Delhi Airport while departing for Bahrain and was confirmed by Ground staff that it will be provided at Bahrain. At Bahrain airport it was chaotic situation and no one knew what’s going on.

    We had to carry our 2+ year old baby the entire 2 days at the Airport without any baby stroller or any kind of facility.
    My baby wasn’t provided any baby meal.

  38. 5.0

    My flight took off 1 hour late from Heathrow Airport T4 on 5/2/17 and then also delayed by 2 hours at from Bahrain Airport, which I was flying to Mumbai (India). I have wedding functions, due to this I missed one of the function caused by unnecessary delays at both airports Heathrow and Bahrain Airport.

    My Flight details: Airline Ref: ALSHAP, departure date: 05/02.17, original take off time 21:50 hours.

    I spent over £350 to pay for this flight and this is not acceptable. I am not happy with this sort of service which I have received for the money I paid on the flight ticket so I am raising this complaint to know why this happened and do you feel it was right to pay the full when you have not received the service which you have paid for???

  39. 5.0

    Worst experience. Travelled from Dallas to Chennai. Gulf air lost one of my baggage. Filed a PIR. NO RESPONSE YET and the tracking provided is wrong, according to their own website. Unable to contact anyone in the gulf air Chennai airport since it’s almost always busy. I have been struggling in calling them and no response what so ever. Gulf air needs to compensate my loss for the lost baggage and worthless moments of frustration.

  40. 5.0

    Regretfully I booked my son a ticket on Gulf Air with 1.5 hours connection in Bahrain. Without notice departure trip delayed over 1 hour, and at departure they changed my son connecting trip to the next one departing in another 2 hours (which was cancelled later on) but the original trip managed to make it over one hour before the original connecting flight was supposed to depart, therefore my son finding that the later trip was cancelled tried to get on the original flight but they would not let him and insisted on him to change his boarding at Gulf Air Counter where no less than 50 people were lined up and slowly being served by only 2 attendants, and of course as expected by the time he reached …plane was half way through its 40 minutes trip. They booked him on the next day flight and refused to provide hotel or lounge access, and not even food vouchers…That is extremely Cheap and inconsiderate. Passengers are treated like dirt (avoiding to use profane language)

  41. 5.0

    My first ever experience with Gulf Air was very bad. my Journey from Hyderabad to Bahrain and then to Jeddah, en route to Bah – Jed, my reservation was cancelled due to flight being overbooked dated 25th Dec. 2016 and my next flight was booked after 10 hours. Due to unofficial cancellation of my flight, I couldn’t attend office on Sunday and ultimately my weekends too deducted from my salary.

  42. 5.0

    Our flight GA 069 is delayed today for 7 hours. (From Chennai to Bahrain) . There was no prior intimation at all. We were not provided any accommodation & were made to sit in the airport with our children the whole night without any sleep. Gulfair needs to compensate us as we lost one whole day due to improper management by the authorities.

  43. 5.0

    I traveled from Jeddah to Bahrain and Bahrain to Multan. There was 15 hrs stay at airport but no room facility and served food was very bad. One plate of plain white rice, chicken and salad with Pepsi. Now curious if I will get hotel when i go back from Multan to Bahrain & Bahrain to Jeddah. My stay in Bahrain is more than 19 hrs?

  44. 5.0

    Don’t travel on this airline , The flight attendant was very rude 2 consecutive times , the young ones are ok , however the older ones working usually in the business class are rude & does not know how to talk to the passengers

  45. 5.0

    I lost one of my baggage one and half month ago while travelling from Delhi to Dammam, just yesterday I received it in bad condition. Locks were broken and two of my new dress are missing.

  46. 5.0

    Complaint lodged which has not been answered by GulfAir, Reference No: 14773037262239
    Hello,
    My parents Pakistani citizens were supposed to travel from Lahore on 24th October 2016. Their travel plan was Lahore -> Bahrain -> London -> Dublin. They have valid Republic of Ireland visas. My parents are US permanent residents i.e. holders of US Green Cards. In fact, after spending some time with me in Dublin they were supposed to travel to US (tickets already booked for onward travel to US). However, they were denied boarding passes by Gulf Air staff citing that they needed UK transit visa for their trip. My parents were carrying a UK immigration legislation document which states that if they hold US Green Cards, they are exempt from UK transit visas. For reference see document here, Page 11 and Page 12: https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/364371/hc-693.pdf
    Also see this online check and read ‘Transitting without a visa’: https://www.gov.uk/check-uk-visa/y/pakistan/transit/yes
    Gulf Air staff were adamant that my parents need UK transit visas and therefore they can not be issued boarding passes and hence can not fly. Reading the UK government legislation, this clearly is not the case and they did not require UK transit visas as they have valid US Green Cards which they showed it to them. Your staff said that this is not applicable for travelling from Pakistan which is again wrong and misleading information as the UK immigration law clearly states that the laws are applicable on nationalities and not the point of travel. Your staff also asked my parents that why did they choose to travel with Gulf Air via London whereas they could have travelled from other airlines which would not require a transit visa at all. I think this was very unprofessional display of your staff and did not help two elderly people who were wrongly stopped from travelling and were clearly stressed.
    My parents were stopped from travel in Lahore involuntarily and unlawfully, despite carrying valid Republic Of Ireland visas and US Green Cards. I asked GulfAir offices in Lahore and Karachi, I lodged complaints (Reference number is at the top of this complaint) and no one has come back to me with any answers.

  47. 5.0

    I lost my bag when I came from Bahrain travel date 7th Nov. 16 (GF 0071 Manama/Cairo) and no feedback till today. File reference no.: CAIGF30725 however no one from Gulf air contacted me and I called them every day without feedback and am very disappointed by this poor behaviour. I’m currently working as Gen Mgr. for one of major gas production companies in Egypt managed by BP company and I’ll recommend to cancel all our future businesses with your company in future. I wont use your airline for future travels to Gulf.

  48. 1.0

    Such irresponsible and unprofessional customer service team – they are unable to trace and refund my money back for a cancelled ticket. Its been more than 3 months now and I’m chasing them for my money back. Gulf Air never cares for their customers nor their hard earned money. I’m disappointed.

  49. 5.0

    I traveled from Kuwait to Pakistan. I lost my luggage in Pakistan airport office.. irresponsible persons didn’t help me even they didn’t cooperate with customers. This is my last time i will fly with gulfair.

  50. 5.0

    I travelled from Dammam to Bah and Bah to Islamabad on 9th Sept.I checked in 5 bags first of all and because of extra luggage i left one bag and only checked in 4 although they issued me 5 luggage tags. When i arrived at Islamabad on 10th i only received my 3 checked in bags and one was missing i have been told by them it will arrive in couple of days in next flight. I had 2 extra tags because of carelessness of that person who initially checked me in. I explained it to desk in isb and gave them both tags to track the missing bag. Now after 20 days they are not able to track my bag and am not able to claim anything because they are saying this matter is controversial because of 2 tags which is not even my fault. I am so annoyed and had a worst experience which i never had with gulf air before.

  51. 5.0

    Do your screen your staff thoroughly before hiring So many drunk flight attendants.. 3 hours partying before duty too and they post on social media. Well i will never travel on drunk crew flights. How will passengers feel safe in the flight?

  52. 5.0

    I have forgotten my mobile phone in the airplane and once i reached home I realized that the phone was missing (after 30 min from arrival). I am sure it was on the fight because I spoke to my children right before it took off. When I reached home we contacted the airport authorities who were very uncooperative they finally agreed to inspect the flight and upon investigating they could not find the phone. I also spoke to the duty manager of Gulf Air Mr. Sameer who seemed very busy and occupied, he informed me that his team (Gulf Air) also was busy and he won’t be able to send anyone to the cabin to check as the flight will be boarding soon. The fight’s next schedule was to Singapore. The duty manager finally agreed to send someone up to check. Mr. Sameer came back advising they could not find the phone. The phone had all my contacts and appointments scheduled. I would like to add that I was seated in first class. It is very disappointing as I have never experienced such thing with other airlines before.

  53. 5.0

    I travelled on Gulf air from Dammam-Islamabad on 29th June. My luggage was delayed by couple of days at Islamabad Airport. When I received the luggage there are some stuffs missing including my expensive DSLR camera.

    I reported the issue at Islamabad Airport. I also have the property irregularity report. Even after sending many emails, gulf air is not responding to any.

  54. 5.0

    It has been 26 days to my case/ file (missing luggage and 1 damage luggage). Representative of Gulf air here in Karachi, Pakistan specially named (Mr. Junaid) is totally irresponsible personally. Whenever we are calling he has only a few sentences. I will call you around 3:00 pm o’clock or give me a few minutes and just calling you after checking your file but He has never called me back. Even another team simply remarks that they are tracing.
    So I just need to know where I am and who is responsible. Is this Gulf Airline? If they treat a business class traveler like this, what they will do with the economy class passengers queries? This was very important for me (my nephew wedding stuff, Eid shopping etc). I have emailed [email protected] around 9 to 10 times. No reminders, no response. This is pathetic customer service. My file reference is KHIGF41209 dated 27th July 2016.

  55. 5.0

    Today while flying with your airlines from DELHI TO RUH via Bahrain , my trolley bag got lost. Already i made complain at Riyadh & was told that It will come within 1 to 2 days. My bag is having many things like my expensive clothes, books & food items. Will I get my bag? If worst case I dont get my bag then what will be the next?

  56. 5.0

    Just want to say that i booked 5 tickets with gulf on 21st jan 2016 to fly out on 18th july to muscat via bahrain. The day of travel we got to airport only to be told at 12pm that there was a technical problem with plane and we had to get off and a wait till repair which they said would be 2 hrs. We all got off waited 2 hrs then was told plane will not move, another plane would come at 3pm, that did not happen. In all we waited 7hrs before we lifted off, when we got to bahrain was told the connecting flight had gone and no flight till next day. By then already lost one day of holiday, the staff at bahrain airport was so rude to us, treated us like animals. We had no choice but to get hotel and fly next day.

  57. 1.0

    You are the worst company worldwide. How do you downsize the plane GF 071 travelling from Bahrain to Egypt on 12/8 / 2016 @ 10.15 am without informing your clients. Now you are asking me to postpone my flight till the next one @ 5 pm. I have confirmed my ticket 3 weeks ago. I need to take legal action for the damages caused from your delay and disrespecting the time value of your clients.

  58. 5.0

    Everything was a horrifying experience. Flight delayed, rude behavior by crew, baggage lost…Imagine, I was travelling from Riyadh to Karachi in Business class. It cant be like this on Business class. The seat was broken, rude was extremely rude, even found a fly in my glass. I tried to complaint this but no purpose. No response from customer service.

  59. 5.0

    I was travelling on 3rd july with my family including wife, two kids and my younger brother. My tickets were confirmed and i had purchased them on a high price due to peak season. Our flights were scheduled on 3rd july at 11:20 am so we reached airport 8 am in order to complete all the procedures in time, after long wait when we reached at 10 am at the counter, we were stopped as this flight is full and we were promised to be sent by Qatar Airways. One executive Mr Hafiz at Hamad international airport tried to get us seats in QA but it was in vain, we were too exhausted due to running here and there along with luggage as per the officials instructions. We were infact fasting and had two children too.

    At 1 pm we were told again to wait or come back evening for the next flight without any care and no official contacted us. It was their duty to avail us hotel as it was their blunder but no one even cared for us so we sat there till 5 pm and got the next flight. The biggest dilemma was that our next scheduled journey from Delhi to Azamgarh was completely disrupted as our journey was from Doha to Delhi by Gulf air and later from Delhi to Varanasi by other flight. I missed that flight because of the mismanagement of Gulf Air and could not get any refund. It was a hectic journey and we had a very bitter experience with the airline while it was first chance for me with Gulf Air.

  60. 5.0

    I checked in at Heathrow 4,the lady at the counter was not friendly. My son kept all the heavy baggage to weigh but when he didn’t push the baggage properly she said so loudly and it was so abusive and with lack of any politeness. Bad experience. We dont pay for such attitude.

  61. 5.0

    Will never ever fly Gulf Air again, our flight was delayed so I lost my connecting flight, the boarding staff in Bahrain Airport was blaming me in a rude way as if it’s my mistake I arrived late!!

  62. 1.0

    Myself Rema V, travelled with Gulf Air on 8th of July from Dammam through Bahrain to Delhi. Landed on 9th July 4:10am. Flight number GF0130. I am a Falcon Flyer member too. I had two checked in Baggages and received only one. The officers who were on duty made a report and gave me a copy and assured that within two days they will trace it and deliver at my place. The number I got from them is DMMSV53597. After that nobody seem to have any responsibility to trace it or call back. Since then I have been calling, and very rarely did anyone attend even the calls. What other way do I have to use to get in touch with your employees to chase my own belongings?? Delhi is only a halt for my onward journey and I am living on literally 1 pair of clothes that I had carried separately. All the necessary and valuable items for my trip are in the bag.

    I have been traveling since 23 years and this is the worst ever experience with an airline I have ever had. It’s been 5 days since the bag is missing and I have been rigorously trying to get in contact with your team and also following up. But there is hardly anybody who bothers to even pick up the call at your Delhi Airport office. 5 days and Gulf Air could not trace and send a single baggage. Wow!!! What a responsible and efficient carrier!! Amazed and furious customer I am now. It is a shame that such a huge airlines has the weakest system in place to trace a checked in baggage. I have paid for the ticket and now I have to chase your team for my own baggage. What an irresponsible and casual attitude.

    GULF AIR HAS DEFINITELY LOST ONE OF THEIR CUSTOMERS AND I WILL MAKE SURE NO ONE IN MY FAMILY & FRIENDS WILL EVER TRAVEL WITH YOU AGAIN.

  63. 1.0

    My gulf air flight from Heathrow was delayed in Nov 2015 and eventually cancelled with more than 24 hrs delay in reaching my destination. Wrote to gulf air for compensation on 22nd December 2015 and 4th January 2016 but heard nothing for few months. Wrote a reminder email again on 3rd July . Received a reply email next day stating that they have emailed me in March and forwarded me the message which had an attached form to it (but the forwarded message did not have a date of 4th march!!) stating that they have agreed to pay compensation for the delay but the claim is valid only for 60 days from the date of the letter i.e. 4th March !!! I have written to them stating that I never recd the mail of 4 th March but still waiting for a reply which I will be very surprised if I get one as I think they are avoiding payment. Avoid travelling in gulf air even if it is the last resort. Very poor in flight service as well as customer service.

  64. 5.0

    I for the first and last time travelled through gulf air from Doha to Bah to Pew. They couldnt even handle my single piece of checked in baggage and they lost it. Even their cabin crew and cabin manager were so rude to passengers as if they didnt know a simple thing like smile. They poured a bottle of water on me and dint even care to apologise. Just saw and walked away. It was my first and last experience with gulf air. I will suggest all my friends not to travel through this airline.

  65. 5.0

    I travelled from United Kingdom to Bangkok via Bahrain on 12/06/16. I made an extra payment extra leg room seats on outward and return. But we never got any. I paid a total £145.56 for the extra leg room seats. Strange. Now am not able to get refund for same. I sent 2 emails to [email protected] but there is no reply whatsoever.

  66. 1.0

    I shall advise everyone not to travelling on gulf airline. I lost my bag and have never received it. This has put me through hell and back.i had all my cloths,shoes and wedding stuff in there including gifts. How careless, unprofessional is this. We pay for our tickets which include us and our belongings to reach safe and sound to the destination but such a small job has become such a big headache.

  67. 5.0

    I have received my bag at New Delhi airport with damage all over. Not very happy.

  68. 5.0

    I traveled from Jeddah to Peshawar. Had a stay in Bahrain. Enroute I missed my baggage. Still waiting for a response. None yet.

    1. Disgusting to travel in this airline. The air hostess is incompetent, arrogant and rude. I doubt this airline will survive in this competitive world. The worst part is the Chennai -Bahrain-London route. Poor customer service. I asked water after 30 minutes after take off. They refused and told me to wait. When they offered food, I refused everything. They are not even bothered to apologize for. They just ignored and treated me like a shit. Well done Gulf air. Time will teach you a costly lesson. Starved during my journey. They don’t even realize that we are paying for food as well.

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