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  1. 5.0

    Flight RJ810 From Amman to Baghdad dated 13th July, 2016.

    I have chosen Royal Jordanian because I have great memories when we used to travel on it in the 90s and early 2000s. What happened on my trip from Amman to Baghdad has nothing to do with that tradition unfortunately. The flight was scheduled on 13th of July at 19:45. I tried to check in online from the previous day and the system was down, your call center told me the system is updating and asked me to try in 2 hours. I tried until the day of the flight and the system was not fixed and when I called the call center again, they told me the system was still down and they cannot help me with seat allocation because it had to be done earlier and when I said the call center person did not say that the previous day, they told me it is his fault and there is nothing to be done. I let that go and hoped to get a good seat on the airport. Once I arrived at the check in counter and without previous notice the flight was delayed 15 minutes which I considered something minor. Then they called us to board at 19:15 and said the flight will not be delayed after all, but after being on the seat of airplane since 19:20 the plane stayed idle until 20:55 with no official apology or explanation from the staff on board. When unhappy passengers asked we were told by one flight attendant that there were a group of passengers who got delayed from Tunisia and gave us the impression that somehow it’s our fault. At 20:55 when the plane was about to move the pilot said we will move now and mentioned by the way that the plane was delayed due to heavy traffic. Seriously? An international airline delaying passengers 2 hours from their flight with no apology and blaming it on traffic??

    That doesn’t happen and should not happen. The delay led to much suffering in Baghdad because we arrived at 22:15 and the major bridges were closed at midnight due to the security situation. It took me till 2:00 AM to reach my relatives house which is far from the airport due to the delay that your airline caused and nobody cared to even explain to me what happened. I wish I didn’t choose your airline not only for the suffering that I went through due to this flight but due to the memories I held of your airlines that got ruined by this bad experience.

  2. 1.0

    I am currently on flight RJ 611 from DXB to AMM as I am writing this complaint.
    First, the flight was delayed from 1 pm to 2:10pm without having anyone from RJ call or send an email that the flight is delayed. We got to the counter and the new time was already posted on the screen.
    Second, they boarded us on the flight at 2:20pm and now it is 3:20pm and the latest news is that they are reloading the luggage on the aircraft.
    Third and most disappointing, is when I complain to the flight attendant that I have been at the airport from 10am in the morning with two toddlers, she starts comparing herself to me that she started her job as an employee at 3am!!!
    Not sure what customer satisfaction classes you give to your staff but I can tell you that this is not the right way to treat customers.
    I hope as a Jordanian that one day RJ will improve their customer satisfaction and make sure to get punctual with timing!!!

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