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  1. 5.0

    Dear RJ team

    I want to complaint about the delay of my flight of 1h30 from doha to Amman on 19/11/17.

    I would like also to complaint about the lack or information given to passenger while waiting with just on a electronic Board informing of the delay.

    When i checked in the delay was only of Half and Hour now it is 1:40. I am going to Jordan on a business trip for one day and half and i am olbliged to cancel meetings.

    Also your local guy in Doha is saying at the end it is because of a electrical problem at all Queen Alia aiport which is for me not true because if it was true my colleague joining me from Lebanon will have the same delay while he is not affected.

    I really deplore the unprofessional communication manner of Doha local team.

    Regards

  2. 5.0

    Today my father was not able to check in to Doha from the airport Tunis Carthage because the officer Representative of the Jordanian airline in Tunisia called ” Malika” advised that there is one world missing in the visa which is “bin” despite this is a usual practise in Qatar.despite They checked with qatar airways there in the airport n b said there is no pb. Still Malika is insisting to not do the check in sayin it will be stopped in Amman… But we confirmed from qatar airways that there will no pb in my father’s case… After all that, what happen … My father didn’t check in but his luggage has been checked in by this officer Malika n I’m surprised how this happened. Other than this she didn’t even request to get the luggage back or any effort to not make the luggage goes to Amman despite she knows that my dad didn’t travel. What a shame of this service n this unrespectful … Unprofessional … Person to send a luggage of a person who didn’t travel n stopped by her for what ever reason. This illegal what she did by letting the luggage goes Amman/Doha an the owner of this luggage didn’t travel , in face stopped by her to not travel for what ever reason. So now I m going to sue the airlines for the damage made for the luggage coz as off now it’s not received to Doha… Might b lost! and to sue the airlines for hiring a poor n unprofessional people who are providing a weak, n very bad service. If she is rigid n strict to not check in my father why she is not rigid n strict to stop the luggage to pass to the plane which will fly to Amman/Doha. This is not acceptable at all !!and it doesn’t make any sense. Tomorrow will submit my claim !

  3. 5.0

    I used Royal Jordanian from San Diego to Jordan. Worse airlines ever. They are #1 in taking stuff from passengers bags. It was a couple of passengers complaining about missing stuff. They empty one full bag of mine and took many stuff and money from the other one. If you complaine, they have the worse Customer service system. They will keep you in circles until you give up your self. very bad service inside the airplane. Crews barely show up to give you water or drink. Very low class and not clean airlines. For a 16 hours flight The crew came one time to offer water or drinks. The food was directly from the can.

  4. 1.0

    Worst airline experience, Doha to Sharm El Sheikh via Amman. Royal Jordanian behavior is highly irresponsible (don’t care). During all complaints and claims Royal Jordanian hides behind story that their flight are actually carried out by subsidiary Royal Wings and that their Customer Service Plan not applies. On the way to Eqypt RJ changes the second leg from Amman from afternoon to early morning forcing transit full night stay-over in Amman. No hotel or any other compensation was made.
    On arrival in Sharm El Sheikh baggage (of quite a group) was not delivered. Baggage was not delivered but needs to be collected by individual with promise that costs made are refunded. Royal Jordanian did not provide details for tracking, baggage was ready for collection only 60 hours after arrival. Costs made are not refunded.
    On the return the first leg flight was delayed from 13:45 to 20:00 resulting in missing Royal Jordanian connection from Amman. Flight was rebooked to night flight departing Amman 2:50am with 5 hours delay waiting. Royal Jordanian did not provide access to lounge and claimed not to be responsible.

  5. 1.0

    Flew Royal Jordanian from Cyprus to Chicago with a 14 hour layover in Amman, Jordan. I called the office in Chicago a month prior to leaving for this trip and was told I would get a complimentary room at the airport hotel. When we arrived in Amman, we waited at transfer desk for over an hour and were told we would have to pay for room. Payed for supposed complimentary hotel room and was escorted to and from hotel. In Cyprus we purchased some goods at Duty Free store in airport that were confiscated at Amman airport. Ironically, they sell the same items they confiscated at their Duty Free store. For the costs associated with room and confiscated goods, I could have gotten a more positive experience on another airline. Will never fly Royal Jordanian again.

  6. 5.0

    I have booked a ticket to U S on August 9. But at the airport they stopped me from traveling me and several women because we don’t have pregnancy report and told us to go to the office to get another reservation. While all the women who didn’t travel updated without paying extra. Fees. I have paid 350 USD extra in egypt office in mohandseen. You should have told me before that i need a report not to find this out at the airport. I searched your website and i didnt find any thing regarding pregnancy report and you didn’t even asked my husband if i have the pregnancy report when he booked a wheelchair for me because iam pregnant. It is your fault not telling me about the report.

  7. 5.0

    I am writing to you to inform you of my latest flight on Jordan airlines. Firstly on arriving late 5minutes I was charged £140.00 extra.ok,my fault but seems excessive.
    Then on the return flight the plane was cancelled/delayed over 5hours. Due to this delay I incurred further costs amounting to over £100. Not my fault. Also this delay caused my family inconvenience and wasted time waiting to pick me up. All in all not a great experience. To be fair I often fly with Jordan airlines and this is first time dissatisfied. However I wonder if you could refund me or give me some credit for my next flight. Thank you in anticipation.

  8. 5.0

    I am making this complaint about the flight on 21 June 2017 travelling from London to Erbil , with a transit in Amman (AMM). The flight from London to Amman was Delayed by 3 hours, also in Amman I was notified the flight from Amman to Erbil is cancelled and I flight 26 Hours later. I regularly travel to Erbil with other airlines, but this time the delay and cancellation by the Jordanian Airline made too much stress and hassle. I am very disappointed by your service.

  9. 5.0

    I am writing to express my dissatisfaction at the baggage services. I was travelling with my family including my 1 year old infant on 12th February 2017, at 16:05 from Heathrow, flight no: RJ112. I had a buggy that was left upon boarding the plane and was told that it would be available at Amman at transit. When I got to Amman, I was told that it wouldn’t be available here and we would receive it at Jeddah. When we got to Jeddah it was not available so reported it to lost property, ref: JEDRJ22815. I called the very next day and was told that the buggy is at Medina airport, not sure how it got there. The airport staff requested it to be brought to Jeddah and he agreed to get it delivered the next day. Called the next day and was told it was at Jeddah but at South Terminal and he doesn’t have any access to the terminal via phone, other than text. I was very persistent as we were really struggling with our little one without the buggy. I got a call back the next evening saying he has no control over that. In the end I decided to travel back to Jeddah airport from Makkah via cab which cost me 500 riyals (£110). When I got to south terminal, I was told it would never had come here as it was from Jordan airline. So I had to travel to north terminal, after spending an hour there I managed to find the buggy. I feel my spiritual journey was severely interrupted and caused me and my family a lot of stress because of incompetency at your end.
    Mob: 07932655664

  10. 5.0

    My mother and I booked to fly directly from Madrid on the 22nd January to Amman. A week before the departure date we received the notification that the flight had a “technical stop” in Barcelona. Here I attach the definition of “technical stop ” by the Manual on the Regulation of International Air Transport:

    “A technical stop right or right of technical stop is the right or privilege granted to a State to land in the territory of the granting State for non-traffic purposes, on a scheduled or other than scheduled international air service. This right is most commonly exercised to refuel the aircraft, to make unexpected essential repairs or to respond to some emergency need to land the aircraft. It may also be used in some instances to carry out the national entry requirements of a State before proceeding to a traffic point in that State. Even though a technical stop is, by definition, not made for traffic purposes, it may be necessary or desirable to discharge traffic for a time (even for an overnight stay) with a requirement to reboard it for onward movement (which could be accomplished on a substitute aircraft or other conveyance). The International Air Services Transit Agreement identifies the related term of Second Freedom of the Air — the right or privilege, in respect of scheduled international air services, granted by one State to another State or States to land in its territory for non-traffic purposes (also known as a Second Freedom Right).”

    In the flight RJ109 on the 22nd of January there were people getting on and getting off in Barcelona, which shows “a clear traffic purpose stop”. (If it is required I can share a video showing this moment). It really looked like a bus experience. The company put the Sunday flight Madrid-Amman and the Monday flight Barcelona-Amman together in a unique flight justifying a “technical stop”. Like the first flight mentioned above, the returning flight to Madrid was exactly the same. This shows that the company’s practices are questionable.

    Unfortunately, we paid for a direct flight, which cost more than a non-direct flight. The “surprising flight stop” in Barcelona caused a delay on our arrival time at the hotel in Amman (21:05 pm) and we could not have dinner there.

  11. 1.0

    I used your airline to travel from Lebanon to Dubai on the 3rd of January. your flight was delayed 2h from departure in Lebanon and it was your fault that you couldn’t load my baggages to the flight coming to Dubai. It has been 3 days and so far no one has contacted me about my luggages. It has all my clothes, work and personal belonging. It is me who is doing all the work and your airlines doesn’t care about its customers apparently. My luggages have reached Dubai 3 days ago and everytime i call you airlines they tell me that today it will be sent and no one calls and nothing happens. I called Hussain today who is Royal Jordanian agent responsible for baggages in Dubai airport and he was super unprofessional and disrespectful and not caring about my situation.

    I am very disappointed with how this matter is treated and that no one has yet contacted me from you airlines.

    My 2 flights were: RJ 404 and RJ 614
    File reference for lost claim is: DXBRJ36085

  12. 5.0

    My father traveled for 1 week vacation from Amman to Abu Dhabi, his baggage was lost by Royal Jordanian. He spent the whole week without cloth, and medications. He has traveled back to Europe, we were given claim form and contact number for luggage service in Abu Dhabi. Unfortunately no bag was found. I went to the airport twice I called Alia airport in Aman, I called RJ offices and wrote emails, but no one replies and its seems Royal Jordanian is avoiding any responsibility for the issue. The luggage and its contents are worth several thousand USD.

  13. 5.0

    Flight RJ810 From Amman to Baghdad dated 13th July, 2016.

    I have chosen Royal Jordanian because I have great memories when we used to travel on it in the 90s and early 2000s. What happened on my trip from Amman to Baghdad has nothing to do with that tradition unfortunately. The flight was scheduled on 13th of July at 19:45. I tried to check in online from the previous day and the system was down, your call center told me the system is updating and asked me to try in 2 hours. I tried until the day of the flight and the system was not fixed and when I called the call center again, they told me the system was still down and they cannot help me with seat allocation because it had to be done earlier and when I said the call center person did not say that the previous day, they told me it is his fault and there is nothing to be done. I let that go and hoped to get a good seat on the airport. Once I arrived at the check in counter and without previous notice the flight was delayed 15 minutes which I considered something minor. Then they called us to board at 19:15 and said the flight will not be delayed after all, but after being on the seat of airplane since 19:20 the plane stayed idle until 20:55 with no official apology or explanation from the staff on board. When unhappy passengers asked we were told by one flight attendant that there were a group of passengers who got delayed from Tunisia and gave us the impression that somehow it’s our fault. At 20:55 when the plane was about to move the pilot said we will move now and mentioned by the way that the plane was delayed due to heavy traffic. Seriously? An international airline delaying passengers 2 hours from their flight with no apology and blaming it on traffic??

    That doesn’t happen and should not happen. The delay led to much suffering in Baghdad because we arrived at 22:15 and the major bridges were closed at midnight due to the security situation. It took me till 2:00 AM to reach my relatives house which is far from the airport due to the delay that your airline caused and nobody cared to even explain to me what happened. I wish I didn’t choose your airline not only for the suffering that I went through due to this flight but due to the memories I held of your airlines that got ruined by this bad experience.

  14. 1.0

    I am currently on flight RJ 611 from DXB to AMM as I am writing this complaint.
    First, the flight was delayed from 1 pm to 2:10pm without having anyone from RJ call or send an email that the flight is delayed. We got to the counter and the new time was already posted on the screen.
    Second, they boarded us on the flight at 2:20pm and now it is 3:20pm and the latest news is that they are reloading the luggage on the aircraft.
    Third and most disappointing, is when I complain to the flight attendant that I have been at the airport from 10am in the morning with two toddlers, she starts comparing herself to me that she started her job as an employee at 3am!!!
    Not sure what customer satisfaction classes you give to your staff but I can tell you that this is not the right way to treat customers.
    I hope as a Jordanian that one day RJ will improve their customer satisfaction and make sure to get punctual with timing!!!

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