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  1. 1.0

    Hi. Our story is really crazy. I bought from Turkish Airlines tickets for my parents for a flight on November 12, 2017 from Kiev, Ukraine to Miami. After I bought tickets I made a call to Turkish Airlines and made a request for a cat on a flight with the passengers and my request was confirmed! For some reason my request didn’t go through and when my parents checked in at airport they were told they can’t take our cat on this flight because there was no request on the tickets about our cat! My mom just had surgery and she can’t stay with the cat in a Kiev because they no longer have a place to stay there and second she needs a special treatment that we have already prepared for her in the US! My parents left our cat with friends while we will figure out how we can ship him to Miami. Just in case, when I spoke with the manager from your company, Ibrahim Mustafa Boyraz, he told me you will help us ship our cat in a week, at most, and our cat will be on board, not in cargo!!! Ibrahim Mustafa Boyraz found my recorded phone call with the request that I made and all of my statements proven! I contacted an Air Freight manager in Kiev, Ukraine by the name of Viktoriia. The company checked all paperwork for the cat and told us that the earliest they can ship our cat is on November 26, and of course not for free! She said they will put the cat in cargo where the temperature is 15 degrees Celsius, but this cat is a Devon Rex, which means he has no hair. He is also 15 years old, and this would most likely kill him. This is totally unprofessional and unacceptable on all parts. As you recall, the request for that cat was made at the initial ticket purchase and had been confirmed! You and I both have a recorded copy of this phone call. I’m through playing around. I want the cat shipped safely, not in a cargo hold from Kiev, Ukraine to Miami, US. I want it on the 16hr flight, not longer, and I want it done by the end of the week! If this is not handled promptly and correctly I will have my attorney contact you. This is your mistake and we are waiting for your help and an apology from you, but nobody wants to help.

    ticket #: 2352329741115 and 2352329741114
    claim#: TK-722444

  2. 5.0

    Dear Sir/Madam,

    This complaint is with regard to excess baggage. My booking reference is as following –

    Airline Booking Reference – SFBYTI

    E-ticket – 235-5933366551

    I recently flew from Kuala Lumpur to Istanbul (final destination Geneva) on 26th October 2017 on TK 061. I had 5 kg’s excess baggage and the lady at the check in counter in KLIA, gave me a slip and directed me towards a lady at the payment counter. I was charged RM 548 for 5kgs of excess luggage.

    They made me pay in cash as the credit card machine was not working despite two attempts. Both ladies told me that I would be given my receipt when I board the aircraft. I asked twice for the receipt but was told I would be given later. I had to booked the seat last minute and was in a hurry so I left thinking it was the new procedure.

    At the aircraft, I asked the cabin crew for the receipt and a ground staff came and gave me a piece of paper with my baggage tag number on them. He left before I was able to ask him where the receipt for the amount of RM 548 was.

    I do not have any receipt to show that I paid RM 548 for the excess 5kgs and I would very much like to obtain a receipt for my excess baggage.

    Please be kind enough to let me know how to obtain this receipt.

    Kind regards,

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