When I travelled with your company on 16/10/2018, I have reserved a seat online via aeroflot website. I have paid for the additional charge as well. However, to my surprise, you had not reserved the seat for me by the window as I have requested. i even through made complain and requested refund, until now i did not get response from them.
Luciana Gil Jorge Mayr
1.0
This is the worst company EVER to fly. Do not choose this one based on prices, because it is what you pay for, what means, that you pay cheaper but also get a much cheaper service. In march I had a flight from Munich to Shanghai with my husband and they never managed to sit us together in any of the flights to go or come back (flights also had a stop in Moscow, so we flew 4 flights completely separate, even though we tried to change it in advance). Then they lost our luggage and we only received them after three full days (they were delivered on the third day that we were there AT NIGHT). Considering that we would stay there only for 4 days and a half, it was more than 50% of the time without anything of our personal belongings. We made some cheap purchase in order to have what to wear and use on these days and they promised to reimburse us, but we keep on opening complaints (it is already end of August) and they close the complaints online with the tag “solved” without even contacting us. And the problem was never solved. They never replied to us, neither informed us that they received by mail all original documents (but we have proof). DO NOT EVER CHOOSE THIS AIRLINE! We travel a lot around the world business-wise and private-wise and this was by far our worst experience!
Εleni katakozinos
1.0
We had an hour delay from JFK to Moscow on April 9th, 2018 and I missed my connecting flight to Greece even though I was at the gate at 18:20 and the flight took off at 18:40. Unacceptable and then they booked me on the next days morning flight at 8:20. I got one food voucher for 14 hours so I went to eat at TGI FRIDAY’S where I got a Caesars salad and water and ending up paying an extra amount! First time user of aeroflot and probably last. Also I find it unacceptable employees in duty free to not speak english. You know, not everyone know Russian.
Alan Aldred
5.0
To start with I would like to say this is not a complaint but I feel I should tell you about my experience on an Aeroflot flight.
Myself and my wife was on flight SU273 from Bangkok to Moscow on the 15th March and our seats were 23J & K. When we boarded the plane was about half full. We noticed that the overhead locker (above our seats) was half full as the passenger in seat 23I was already there. So we put in what we could and put the rest in the locker above row 22. Everything was great until the passengers who were allocated seats 22I, J & K came on board. They looked in the locker (above their seats) and started shouting at us. Although they were Russian they said (in English) that this was their locker! I tried to explain to them that there wasn’t enough room in the locker above us for our cases and pointed at some empty lockers opposite and said they can put the rest of their luggage in those. The Women then took out our cases and practically threw them down the isle, she then put all their luggage in (still shouting at us) and then sat down leaving our cases in the isle.
We have flown on many airlines in our past and everybody knows that you don’t have sole rights to the locker above you.
As I said earlier this is not a complaint to Aeroflot but I would appreciate if you would write to the passengers in question and explain to them that if they wanted the full use of the locker above them they should have boarded earlier, and a letter of apology off them to us would be appreciated as they caused enormous embarrassment to my wife and myself.
Anahit
1.0
Hello!
My name is Anahit Arabajyan . I am one of the passengers of the Aeroflot flight #107 that flew from LAX on September 4th, at 4:05PM on Monday without me and a dozen of other passengers who waited for their turn to checkin since 2:30PM.
We were standing in line and were refused service due to the irresponsibility of the airport and Aeroflot representatives who secured services to the passengers for the given fight. I was the second in the line and there were around a dozen of passengers who stood in line after me and waited to be served since 2:30 for around 40-50 minutes.
We were told that the registration was to close at 3:15PM,while we were denied service even earlier, though we were waiting in line. There was a large group of African American/black musicians of about 12 people who were being served before us, and we were told that we will be served right after them, and there is still time and we should just wait.
When the group of musicians left to landing we were told by one of the airport employees (of Indian origin) that the registration was closed and we could not fly and had to come back on September 5th. It is worth mentioning that there was no mention or loud announcement of the close of registration before that. They just closed the gate and left, leaving us standing in line and unaware of the fact that we are in the process of missing our flight. When one of the passengers approached him and asked what his name was, this airport employee of Indian origin refused to introduce himself. more over, he hid his badge and called the police officer on us. The police officer approached us and tried to find out the situation, and there should be a police report on today’s incident, I suppose.
That was quite shocking to hear this and we demanded that we should get the chance to check in and we still had time to get into the plane, it was still 3:05PM. We started demanded the airport representatives, but there was nobody to even talk to. The airport employee of Indian origin told us that the Aeroport representative could approach us only after the plane boarding, at around 4:30PM. The entire line of people stood there till five o]clock, demanding to be served and to be given the chance to flight. Shavarsh Petrosyan, the Aeroport representative showed up only after 5PM and did nothing to help us. He just began asking us questions about the situation and provided us with the emails of the Aeroflot administration to write a report.
We were left there standing like a group of orphans, not knowing who to turn to for help. The airport employees, who refused to even introduce themselves, were supposed to delay the plane boarding and accompany us to the plane, but he didn’t do anything. We were left there, hopeless and neglected.
All of us suffered financial losses, as there was nobody from Aeroflot to provide us with another flight, lest we lose our tickets.
Due to the terrible work ethics of the above mentioned airport employees and the Aeroflot representatives, I had to suffer these financial losses, lost hotel reservations, had to pay double for a ticket, wasted time, could not work, was late from important meetings, may have issues with immigration services and other inconveniences.
Being a loyal passenger and client of Aeroflot, I am terribly disappointed in Aeroflot service, that I had a misfortune to be provided with. I expect and demand full compensation of my financial loses, as what happened today was at Aeroflot’s fault and the employees of that company.
Vaishali Chopra
1.0
We were travelling from New Delhi to Zagreb (Croatia) via Moscow. When we reached Zagreb, my and my husband’s luggage never came to Zagreb and when asked with baggage claim department, the staff mentioned that luggage was missed and left at the Moscow Airport. The luggage would reach Zagreb next morning and since we were going HVAR next day, they mentioned that they will transfer luggage to our hotel.
Even after following up several times, the luggage was not received for 3 days and on the 3rd third day we only received 1 luggage, with no information about the other. Again we tried following up with airlines, but there was no information.
Finally, i received my luggage on the very 4th day of my vacation.
Will Aeroflot compensate for the days for which we had nothing to wear and our medicines were also in the baggage because of which i had to suffer a lot?
Is this the kind of service provided by your airlines?
EL
1.0
Absolutely the worst airline I have ever used. Lost bags, flights delayed and terrible customer service. I will never fly with them again and I will let everyone know too. Also I am 5 feet tall and still had no leg space. It’s disgusting how this airline runs.
Tenish vekariya
5.0
Im flying through aeroflot from last three years. Im holding indian passport and living in israel, on 25th of feb 2017 my flight from tel aviv was late by 1 hour and that was the connection time from moscow airport to fly hong kong, they told me the next flight will wait for you. There were two more aged passengers with me from tel aviv who are also going to hong kong, we were on the gate just 1 minute before on the right time of the flight, but they didn’t let us go, now they gave us next day flight and hotel to stay for 24 hours, when i left the counter, on the other side they told me you can’t leave the airport as you dont have russian visa and nobody is responding or assisting in the airport from aeroflot staff . This was the worst kind of staff i have ever seen.
Patcharee
5.0
It was first time that i flew with AEROFLOT from Moscow to Murmansk on Feb 12 2016 from 14:25pm at Seat 18E, and i am very disappointed with your service as i had problem of loosing my baggage (8 baggages lost on the same flight i flew) and the worst thing was your staff did not show any responsibilities and apologise for this terrible mistake. They kept saying that my baggage will return on the next flight from Moscow around midnight. How could you compensate my time that was wasted because of all this mess. Not happy at all.
Yechiel
1.0
I would like to tell you the experience that I had with your airline. On Nov 2 I came to the airport JFK to fly to Israel with stop over in Russia. I was waiting in the economy line to check in my bags. There were a lot of people there. There was also another few more Jewish people who were waiting in the economy line.
Your staff went over to the line and told everyone to go to business check in and all the Jewish people had to continue to wait on the line. This was a very long wait.
When my turn came up I had two suitcases with few pounds over weight. The guy started screaming and yelling at me and made a huge scene. He told me I need to pay additional $100 per luggage. He was very Rude and his behavior along with the other staff was despicable.
I finally got on the plane and the plane was delayed an hour and we all had to wait on the plane until take off.
When we finally arrived to Russia the plane was delayed another hour sitting in the plane again. When I finally got to Israel I arrived hours delayed. I thought this would be the end to this miserable journey. Unfortunately I was wrong.
That evening I had a family wedding ,and I was forced to come very late. My family ,and children came to the airport to pick me up.
One problem! my luggage never arrived. They told me to wait an hour for the next plane to come and my luggage will be on that plane .
Unfortunately after few hours my luggage did not turn up. I was forced to go home without and luggage and clothes for the wedding. I had to spend a total of 4000 shekels and my luggage finally arrived a few days later. When I finally got my luggage. My both suitcases were all torn apart. This entire episode was a nightmare. I’m astonished of everything that transpired with your airline.
Tomás sundar
1.0
Was on flight from VALENCIA to MOSCOW, Aeroflot SU2503.This flight was delayed & I couldn’t catch MOSCOW to DELHI Aeroflot | SU232. At the gate one of the Aeroflot employees was very rude, sent us to transfer, and after waiting for 45 minutes, 2 meals’ voucher was given, nothing else. No apology for delayed flight. Not even mentioned anything of our rights for phone calls/fax/emails. No hotel and we have been booked to another flight next day at 3 pm (19 hours delayed). After & over two hours, of saying to me that there are no hotels, finally it happened that there is a hotel (by then is 00:00). Right now it is 00:45 am and we are still in a bus waiting to get in the hotel, which we need to be out by 06:00 am, shameful!!! Really disappointed with the poor communication, the way we were treated & how it was taking advantage of the situation.
Sarthak Kabra
1.0
I booked a flight from Dubai to Prague (8th sept) via Moscow.
My luggage never came to Prague and when asked with baggage claim department, the staff mentioned that luggage was missed due to less transit time- is aeroflot seriously professional?
Will aeroflot compensate for the day which got wasted just because i had to wait for my luggage for the entire day?
Is this the kind of service provided by your airlines?
DK
1.0
Unbelievable bad customer service, the staff is not professional at all.
Tried to exchange my ticket took me two days to get info on how I can do that – they send me to the airport to physically pay for the ticket. Got at the airport, they told me they can’t deal with me now that should come later at another day. Don’t recommend this airline to anyone how has any appreciation for their own money and time.
Trailukya
5.0
This is the worst experience I had after reaching New Delhi by your flight SU-232 on 3 July, 2016 (morning) when me and my family’s 5 number of bags were not sent from Moscow. I was told that I can collect my baggage from Terminal 3 or your person shall deliver them at Terminal 1D next day morning as I had to come back by Indigo Flight 6E-571 next day, however, nobody picked up the phone and the baggage were not delivered. At last on boarding one lady picked up and I told them to send them to Dibrugarh Airport. Yesterday I got a call from +911161238161 at 14:23 hrs and the lady informed that they cannot send my baggage by Cargo to Dibrugarh Airport and instead they would send it by courier which will take 7 days. I told her about their mistakes. The racist lady asked me about my race (if I am a Bengali/Assamese or else) and instead of feeling sorry rebuked me and said that I was speaking more (I was pointing out their mistakes). I have, in my travelling life, never met such bad mannered lady/worker in airlines business. I request you to take strong action on such staff as I believe such workers are damaging your reputation.
When I travelled with your company on 16/10/2018, I have reserved a seat online via aeroflot website. I have paid for the additional charge as well. However, to my surprise, you had not reserved the seat for me by the window as I have requested. i even through made complain and requested refund, until now i did not get response from them.
This is the worst company EVER to fly. Do not choose this one based on prices, because it is what you pay for, what means, that you pay cheaper but also get a much cheaper service. In march I had a flight from Munich to Shanghai with my husband and they never managed to sit us together in any of the flights to go or come back (flights also had a stop in Moscow, so we flew 4 flights completely separate, even though we tried to change it in advance). Then they lost our luggage and we only received them after three full days (they were delivered on the third day that we were there AT NIGHT). Considering that we would stay there only for 4 days and a half, it was more than 50% of the time without anything of our personal belongings. We made some cheap purchase in order to have what to wear and use on these days and they promised to reimburse us, but we keep on opening complaints (it is already end of August) and they close the complaints online with the tag “solved” without even contacting us. And the problem was never solved. They never replied to us, neither informed us that they received by mail all original documents (but we have proof). DO NOT EVER CHOOSE THIS AIRLINE! We travel a lot around the world business-wise and private-wise and this was by far our worst experience!
We had an hour delay from JFK to Moscow on April 9th, 2018 and I missed my connecting flight to Greece even though I was at the gate at 18:20 and the flight took off at 18:40. Unacceptable and then they booked me on the next days morning flight at 8:20. I got one food voucher for 14 hours so I went to eat at TGI FRIDAY’S where I got a Caesars salad and water and ending up paying an extra amount! First time user of aeroflot and probably last. Also I find it unacceptable employees in duty free to not speak english. You know, not everyone know Russian.
To start with I would like to say this is not a complaint but I feel I should tell you about my experience on an Aeroflot flight.
Myself and my wife was on flight SU273 from Bangkok to Moscow on the 15th March and our seats were 23J & K. When we boarded the plane was about half full. We noticed that the overhead locker (above our seats) was half full as the passenger in seat 23I was already there. So we put in what we could and put the rest in the locker above row 22. Everything was great until the passengers who were allocated seats 22I, J & K came on board. They looked in the locker (above their seats) and started shouting at us. Although they were Russian they said (in English) that this was their locker! I tried to explain to them that there wasn’t enough room in the locker above us for our cases and pointed at some empty lockers opposite and said they can put the rest of their luggage in those. The Women then took out our cases and practically threw them down the isle, she then put all their luggage in (still shouting at us) and then sat down leaving our cases in the isle.
We have flown on many airlines in our past and everybody knows that you don’t have sole rights to the locker above you.
As I said earlier this is not a complaint to Aeroflot but I would appreciate if you would write to the passengers in question and explain to them that if they wanted the full use of the locker above them they should have boarded earlier, and a letter of apology off them to us would be appreciated as they caused enormous embarrassment to my wife and myself.
Hello!
My name is Anahit Arabajyan . I am one of the passengers of the Aeroflot flight #107 that flew from LAX on September 4th, at 4:05PM on Monday without me and a dozen of other passengers who waited for their turn to checkin since 2:30PM.
We were standing in line and were refused service due to the irresponsibility of the airport and Aeroflot representatives who secured services to the passengers for the given fight. I was the second in the line and there were around a dozen of passengers who stood in line after me and waited to be served since 2:30 for around 40-50 minutes.
We were told that the registration was to close at 3:15PM,while we were denied service even earlier, though we were waiting in line. There was a large group of African American/black musicians of about 12 people who were being served before us, and we were told that we will be served right after them, and there is still time and we should just wait.
When the group of musicians left to landing we were told by one of the airport employees (of Indian origin) that the registration was closed and we could not fly and had to come back on September 5th. It is worth mentioning that there was no mention or loud announcement of the close of registration before that. They just closed the gate and left, leaving us standing in line and unaware of the fact that we are in the process of missing our flight. When one of the passengers approached him and asked what his name was, this airport employee of Indian origin refused to introduce himself. more over, he hid his badge and called the police officer on us. The police officer approached us and tried to find out the situation, and there should be a police report on today’s incident, I suppose.
That was quite shocking to hear this and we demanded that we should get the chance to check in and we still had time to get into the plane, it was still 3:05PM. We started demanded the airport representatives, but there was nobody to even talk to. The airport employee of Indian origin told us that the Aeroport representative could approach us only after the plane boarding, at around 4:30PM. The entire line of people stood there till five o]clock, demanding to be served and to be given the chance to flight. Shavarsh Petrosyan, the Aeroport representative showed up only after 5PM and did nothing to help us. He just began asking us questions about the situation and provided us with the emails of the Aeroflot administration to write a report.
We were left there standing like a group of orphans, not knowing who to turn to for help. The airport employees, who refused to even introduce themselves, were supposed to delay the plane boarding and accompany us to the plane, but he didn’t do anything. We were left there, hopeless and neglected.
All of us suffered financial losses, as there was nobody from Aeroflot to provide us with another flight, lest we lose our tickets.
Due to the terrible work ethics of the above mentioned airport employees and the Aeroflot representatives, I had to suffer these financial losses, lost hotel reservations, had to pay double for a ticket, wasted time, could not work, was late from important meetings, may have issues with immigration services and other inconveniences.
Being a loyal passenger and client of Aeroflot, I am terribly disappointed in Aeroflot service, that I had a misfortune to be provided with. I expect and demand full compensation of my financial loses, as what happened today was at Aeroflot’s fault and the employees of that company.
We were travelling from New Delhi to Zagreb (Croatia) via Moscow. When we reached Zagreb, my and my husband’s luggage never came to Zagreb and when asked with baggage claim department, the staff mentioned that luggage was missed and left at the Moscow Airport. The luggage would reach Zagreb next morning and since we were going HVAR next day, they mentioned that they will transfer luggage to our hotel.
Even after following up several times, the luggage was not received for 3 days and on the 3rd third day we only received 1 luggage, with no information about the other. Again we tried following up with airlines, but there was no information.
Finally, i received my luggage on the very 4th day of my vacation.
Will Aeroflot compensate for the days for which we had nothing to wear and our medicines were also in the baggage because of which i had to suffer a lot?
Is this the kind of service provided by your airlines?
Absolutely the worst airline I have ever used. Lost bags, flights delayed and terrible customer service. I will never fly with them again and I will let everyone know too. Also I am 5 feet tall and still had no leg space. It’s disgusting how this airline runs.
Im flying through aeroflot from last three years. Im holding indian passport and living in israel, on 25th of feb 2017 my flight from tel aviv was late by 1 hour and that was the connection time from moscow airport to fly hong kong, they told me the next flight will wait for you. There were two more aged passengers with me from tel aviv who are also going to hong kong, we were on the gate just 1 minute before on the right time of the flight, but they didn’t let us go, now they gave us next day flight and hotel to stay for 24 hours, when i left the counter, on the other side they told me you can’t leave the airport as you dont have russian visa and nobody is responding or assisting in the airport from aeroflot staff . This was the worst kind of staff i have ever seen.
It was first time that i flew with AEROFLOT from Moscow to Murmansk on Feb 12 2016 from 14:25pm at Seat 18E, and i am very disappointed with your service as i had problem of loosing my baggage (8 baggages lost on the same flight i flew) and the worst thing was your staff did not show any responsibilities and apologise for this terrible mistake. They kept saying that my baggage will return on the next flight from Moscow around midnight. How could you compensate my time that was wasted because of all this mess. Not happy at all.
I would like to tell you the experience that I had with your airline. On Nov 2 I came to the airport JFK to fly to Israel with stop over in Russia. I was waiting in the economy line to check in my bags. There were a lot of people there. There was also another few more Jewish people who were waiting in the economy line.
Your staff went over to the line and told everyone to go to business check in and all the Jewish people had to continue to wait on the line. This was a very long wait.
When my turn came up I had two suitcases with few pounds over weight. The guy started screaming and yelling at me and made a huge scene. He told me I need to pay additional $100 per luggage. He was very Rude and his behavior along with the other staff was despicable.
I finally got on the plane and the plane was delayed an hour and we all had to wait on the plane until take off.
When we finally arrived to Russia the plane was delayed another hour sitting in the plane again. When I finally got to Israel I arrived hours delayed. I thought this would be the end to this miserable journey. Unfortunately I was wrong.
That evening I had a family wedding ,and I was forced to come very late. My family ,and children came to the airport to pick me up.
One problem! my luggage never arrived. They told me to wait an hour for the next plane to come and my luggage will be on that plane .
Unfortunately after few hours my luggage did not turn up. I was forced to go home without and luggage and clothes for the wedding. I had to spend a total of 4000 shekels and my luggage finally arrived a few days later. When I finally got my luggage. My both suitcases were all torn apart. This entire episode was a nightmare. I’m astonished of everything that transpired with your airline.
Was on flight from VALENCIA to MOSCOW, Aeroflot SU2503.This flight was delayed & I couldn’t catch MOSCOW to DELHI Aeroflot | SU232. At the gate one of the Aeroflot employees was very rude, sent us to transfer, and after waiting for 45 minutes, 2 meals’ voucher was given, nothing else. No apology for delayed flight. Not even mentioned anything of our rights for phone calls/fax/emails. No hotel and we have been booked to another flight next day at 3 pm (19 hours delayed). After & over two hours, of saying to me that there are no hotels, finally it happened that there is a hotel (by then is 00:00). Right now it is 00:45 am and we are still in a bus waiting to get in the hotel, which we need to be out by 06:00 am, shameful!!! Really disappointed with the poor communication, the way we were treated & how it was taking advantage of the situation.
I booked a flight from Dubai to Prague (8th sept) via Moscow.
My luggage never came to Prague and when asked with baggage claim department, the staff mentioned that luggage was missed due to less transit time- is aeroflot seriously professional?
Will aeroflot compensate for the day which got wasted just because i had to wait for my luggage for the entire day?
Is this the kind of service provided by your airlines?
Unbelievable bad customer service, the staff is not professional at all.
Tried to exchange my ticket took me two days to get info on how I can do that – they send me to the airport to physically pay for the ticket. Got at the airport, they told me they can’t deal with me now that should come later at another day. Don’t recommend this airline to anyone how has any appreciation for their own money and time.
This is the worst experience I had after reaching New Delhi by your flight SU-232 on 3 July, 2016 (morning) when me and my family’s 5 number of bags were not sent from Moscow. I was told that I can collect my baggage from Terminal 3 or your person shall deliver them at Terminal 1D next day morning as I had to come back by Indigo Flight 6E-571 next day, however, nobody picked up the phone and the baggage were not delivered. At last on boarding one lady picked up and I told them to send them to Dibrugarh Airport. Yesterday I got a call from +911161238161 at 14:23 hrs and the lady informed that they cannot send my baggage by Cargo to Dibrugarh Airport and instead they would send it by courier which will take 7 days. I told her about their mistakes. The racist lady asked me about my race (if I am a Bengali/Assamese or else) and instead of feeling sorry rebuked me and said that I was speaking more (I was pointing out their mistakes). I have, in my travelling life, never met such bad mannered lady/worker in airlines business. I request you to take strong action on such staff as I believe such workers are damaging your reputation.