The flights OS7112 and OS 675 Paris – Vienna – Dnepropetrovsk for my parents and my baby of 1,9 year was programmed for 30.08.2018. When we arrived in Paris airport the registration stuff informed us that it is not possible to create a tickets for my baby for the destination Vienna-Dnepropetrovsk and affirmed that it will be made in Vienna. Arriving at Vienna and passing the passport control my parents ran about all the stuff and asked to have a ticket for my baby. And they were really REALLY surprised because nobody wanted to speak to them, everybody was occupied. My parents found the gate and were asking to the stuff to edit the ticket, but no reaction from the stuff. You can not even imagine my stress in Paris and my parent’s stress in Vienna with a little baby, which was tired!!! I would like to specify that my parents had only one hour of transfer.
Finally, at the end of the boarding the stuff announced that the baby have no ticket and my parents can leave the country, but not the baby. It seemed that stuff has no mercy for the customers. The flight was gone without my baby and my parents. But the problem is that the luggage of my parents was not found, my baby have no milk and no diapers!
So I want to get my money back! That stress situation was unacceptable.
Stephen Richards
5.0
Hi. My name is Stephen Richards. Earlier today I flew Austrian Airlines flights from Prague to Vienna (OS 706; seat #016F) and then from Vienna to Krakow (OS 597; seat# 017D).
When I arrived at my hotel I discovered the padlock on my bag had been broken off of the case and the zip lock had been moved around from the front of the case to the side of the case about 80cm from its original poaition. I can only assume this was while my bag was in Austrian Airlines possession for placement in the cargohold of the plane. I am a regular traveller and have not had this problem previously. My bag was purchased 3 years ago and has a 10 year warranty so I do not believe it was “ordinary wear and tear”.
My initial search of the bag’s contents suggests nothing us missing at this stage, but I wish to alert you to this instance due to the damaged your baggage handlers have done to my suitcase and the potential thus created for theft.
I am happy to provide pictures of the damage caused.
Katrina
1.0
Keep in mind, i am not one of those people upset about flight delay, nor I am that person that only posts negative reviews, my whole review is about lack of customer service and problem solving skills, particulary team that was working 8/19/18 in Chicago OHare check in counter (for some reason was for 3 airlines: Austrian, Swiss and Lufthansa). I so regret not recording a video on this nonsense! So originally whole mess started because Wheel chair assistance didnt pick up my 75 y.o. grandmother from check in counter. Ok, i get it, its a separate privat company and whether airlines like it or not, it was contracted by airport. Thats not the point. The point is, that i paid my ticket with Austrian, I am their customer, since they offer option of wheel chair assistance, they should arrange it by dealing with that contracted company, or by sending 1 of the employees from check in counter to take elderly flyer to the boarding gate. Its called cutomer service, its called problem solving. Because it doesnt help anybody to be looking for “who messed up”, i know myself that wheeel chair assitance company screwed up, bu airline didnt fix it and made more mess on their end. Since it was 15 min before boarding time and its an international flight, i had to send my grandmother through TSA all on her own, she cant ask people in TSA line to let her pass, because she doesnt speak the language, if she doesnt make it to the gate in time, she cant ask for help either, we shouldve not be put in this position. Not only airline check in agents didnt care, but when i asked them to contact the gate and ask them if my grandmother made it there on time, they told me, that they cant do this, because of the safety reasons. Such stupidity leaves me speachless. They didnt care to help us to make it to the gate, they didnt care even if my grandmother doesnt make it to that plane, though we clearly got checked in, they just didnt care to focus on customer assistance. It wasnt even the situation where they had to go xtra mile for economy class customer, it was standart situation that they didnt care to handle. I dont have Swiss customer service manager name saved, I am sure there isnt that many of them, worked on 8/19/18 with 3 letter name.
There is no number to call, no Corporate escalation option to submit online, proably cause they know that they suck…
Needless to say, I will never fly with Austrian, and will not recomment it to anyone…
shahriar
1.0
There was a very long delay on my flight from Vienna to Tehran by Austrian airline (around 12 hours) and when I arrived to Tehran I notice that my luggage has been lost ! after 2 days i received my bag.
I sent my complaints to Austrian Airline and they Illegally obtained my bank account (they pretended that it is necessary to have my bank account details to be able to wire me the compensation amount) however they finally wanted me to download a worthless discount coupon for my future Austrian Airline flight ! the coupon worth Euro 100 but because of its restrictions it is a worthless coupon !
I will never ever fly with Austrian Airlines.
CatherIne Buchanan
1.0
In business class you expect perfection. However, we did not get our meal choice (which AA have acknowledged they have record of us making) which meant that there was no available food on the trip out. The staff didn’t seem to care and made no attempt to forcibly adapt. We asked the air host to pass the message so we would definitely get a vegetarian option on the return trip but he refused. Over a week later, with no response to the complaint I raised, I spoke to the customer service team, who also didn’t care much. I think we will get the vegetarian option on the return flight – but it isn’t sure and apparently the standard time taken to reply to a complaint is a full three weeks!! This is regardless of class and regardless of the severity of the complaint. I have never come across an organisation which cares so little about its customers. We are also annoyed that, with tickets purchased together at high value, the assigned seats on both journeys, are not together.
Shengwen Rong
1.0
I wish I could give a negative star to the Austrian Airlines. I had a very bad experience with this national carrier. My business class ticket was bumped down to the economy class at the airport. Not only that, the customer feedback management team is very slow to respond. After ignoring my repeated emails, I was finally promised a refund. I have been waiting for several months for the refund and am still waiting. Worst airline ever!
The flights OS7112 and OS 675 Paris – Vienna – Dnepropetrovsk for my parents and my baby of 1,9 year was programmed for 30.08.2018. When we arrived in Paris airport the registration stuff informed us that it is not possible to create a tickets for my baby for the destination Vienna-Dnepropetrovsk and affirmed that it will be made in Vienna. Arriving at Vienna and passing the passport control my parents ran about all the stuff and asked to have a ticket for my baby. And they were really REALLY surprised because nobody wanted to speak to them, everybody was occupied. My parents found the gate and were asking to the stuff to edit the ticket, but no reaction from the stuff. You can not even imagine my stress in Paris and my parent’s stress in Vienna with a little baby, which was tired!!! I would like to specify that my parents had only one hour of transfer.
Finally, at the end of the boarding the stuff announced that the baby have no ticket and my parents can leave the country, but not the baby. It seemed that stuff has no mercy for the customers. The flight was gone without my baby and my parents. But the problem is that the luggage of my parents was not found, my baby have no milk and no diapers!
So I want to get my money back! That stress situation was unacceptable.
Hi. My name is Stephen Richards. Earlier today I flew Austrian Airlines flights from Prague to Vienna (OS 706; seat #016F) and then from Vienna to Krakow (OS 597; seat# 017D).
When I arrived at my hotel I discovered the padlock on my bag had been broken off of the case and the zip lock had been moved around from the front of the case to the side of the case about 80cm from its original poaition. I can only assume this was while my bag was in Austrian Airlines possession for placement in the cargohold of the plane. I am a regular traveller and have not had this problem previously. My bag was purchased 3 years ago and has a 10 year warranty so I do not believe it was “ordinary wear and tear”.
My initial search of the bag’s contents suggests nothing us missing at this stage, but I wish to alert you to this instance due to the damaged your baggage handlers have done to my suitcase and the potential thus created for theft.
I am happy to provide pictures of the damage caused.
Keep in mind, i am not one of those people upset about flight delay, nor I am that person that only posts negative reviews, my whole review is about lack of customer service and problem solving skills, particulary team that was working 8/19/18 in Chicago OHare check in counter (for some reason was for 3 airlines: Austrian, Swiss and Lufthansa). I so regret not recording a video on this nonsense! So originally whole mess started because Wheel chair assistance didnt pick up my 75 y.o. grandmother from check in counter. Ok, i get it, its a separate privat company and whether airlines like it or not, it was contracted by airport. Thats not the point. The point is, that i paid my ticket with Austrian, I am their customer, since they offer option of wheel chair assistance, they should arrange it by dealing with that contracted company, or by sending 1 of the employees from check in counter to take elderly flyer to the boarding gate. Its called cutomer service, its called problem solving. Because it doesnt help anybody to be looking for “who messed up”, i know myself that wheeel chair assitance company screwed up, bu airline didnt fix it and made more mess on their end. Since it was 15 min before boarding time and its an international flight, i had to send my grandmother through TSA all on her own, she cant ask people in TSA line to let her pass, because she doesnt speak the language, if she doesnt make it to the gate in time, she cant ask for help either, we shouldve not be put in this position. Not only airline check in agents didnt care, but when i asked them to contact the gate and ask them if my grandmother made it there on time, they told me, that they cant do this, because of the safety reasons. Such stupidity leaves me speachless. They didnt care to help us to make it to the gate, they didnt care even if my grandmother doesnt make it to that plane, though we clearly got checked in, they just didnt care to focus on customer assistance. It wasnt even the situation where they had to go xtra mile for economy class customer, it was standart situation that they didnt care to handle. I dont have Swiss customer service manager name saved, I am sure there isnt that many of them, worked on 8/19/18 with 3 letter name.
There is no number to call, no Corporate escalation option to submit online, proably cause they know that they suck…
Needless to say, I will never fly with Austrian, and will not recomment it to anyone…
There was a very long delay on my flight from Vienna to Tehran by Austrian airline (around 12 hours) and when I arrived to Tehran I notice that my luggage has been lost ! after 2 days i received my bag.
I sent my complaints to Austrian Airline and they Illegally obtained my bank account (they pretended that it is necessary to have my bank account details to be able to wire me the compensation amount) however they finally wanted me to download a worthless discount coupon for my future Austrian Airline flight ! the coupon worth Euro 100 but because of its restrictions it is a worthless coupon !
I will never ever fly with Austrian Airlines.
In business class you expect perfection. However, we did not get our meal choice (which AA have acknowledged they have record of us making) which meant that there was no available food on the trip out. The staff didn’t seem to care and made no attempt to forcibly adapt. We asked the air host to pass the message so we would definitely get a vegetarian option on the return trip but he refused. Over a week later, with no response to the complaint I raised, I spoke to the customer service team, who also didn’t care much. I think we will get the vegetarian option on the return flight – but it isn’t sure and apparently the standard time taken to reply to a complaint is a full three weeks!! This is regardless of class and regardless of the severity of the complaint. I have never come across an organisation which cares so little about its customers. We are also annoyed that, with tickets purchased together at high value, the assigned seats on both journeys, are not together.
I wish I could give a negative star to the Austrian Airlines. I had a very bad experience with this national carrier. My business class ticket was bumped down to the economy class at the airport. Not only that, the customer feedback management team is very slow to respond. After ignoring my repeated emails, I was finally promised a refund. I have been waiting for several months for the refund and am still waiting. Worst airline ever!