My wife and I were denied boarding passes on our booked flight from Aswan to Cairo on September 21st flight MS398. We were with a group of 20 travelers. Everyone but us were given boarding passes. We were told the flight was overbooked. Our paperwork showed our tickets were confirmed. We were given vouchers valued at $30 US per person and told to validate them in Cairo. At the Cairo airport we attemped to cash the vouchers in and no one at the Egypt desk could help. When we arrived at JFK we had to meet our connecting flight and could not try at the Egyptair desk. We have since tried to get our vouchers cashe value via Wecareegyptair.com but they tell us to go to JFK. We live in the Chicago area. Are these vouchers wothless?
Shannon Alson Gomes
1.0
I have travelled from Melbourne to Abu Dhabi and the Abu Dhabi to Cairo. My suitcase was sent from Abu Dhabi to Athens instead of Cairo and I am still waiting for it to arrive in Cairo. Egyptair customer service is so bad I can’t get a hold of any one and ask them where my suitcase it. I will never fly with Egypt Air ever again.
ADESEWA ADENIYI
5.0
Egypt air lost my baggage and I have not seen any worst customer service than theirs, each time I call and go to option 3 for lost baggage the phone immediately hangs up after taking my money. They’re poor with replying emails and still have no clue where my baggage is
Abhijit Koshti
1.0
I traveled by Egypt air from Mumbai to Frankfurt on 3rd June 2018 with flights MS969 and MS785 with a transit at Cairo. This was the horrible experience ever in my life.
I called customer care of Egypt air to book Veg food as I am vegetarian. The lady on phone was least interested in helping with that. First she asked me that why didn’t I check with my travel agent before calling the customer care. At the end she confirmed that the veg Asian veg food is booked for my booking reference number over phone.
The first fight was MS969 from Mumbai to Cairo. The crew in this flight were the most arrogant people I have ever seen in my life. There were no words like “please” or “sir” while they were talking to passengers during journey of more than 6 hours. The flight was delayed by around 2 hours. When we asked for help from crew by turning on light they were simply turning off the light without asking anything or what help we need from them. After departure, crew just offered chicken and fish food. When I asked for veg food they didn’t even cared for it. After asking again and again they checked and said that there is no booking made for veg food. Later my colleagues (who were sitting on back seats) told that they were having veg food but they didn’t serve it and I had to stay without food for whole night along with few of my veg colleagues.
Also they fought with us on topic saying why we opened the window (cover) without their permission but they didn’t say anything to other people who were having windows open. The anger(angry facial expressions) was clearly visible on the face of that crew member. I felt in my mind, he would have hit us in case of chance he would have got :(
The second flight from Cairo to Frankfurt was MS785. This flight was also delayed by 45 mins due to baggage’s loading. The crew in this flight was okay and caring but issue was same with food. They didn’t serve veg food saying that there is no booking for veg food.
In the end I had to travel from Mumbai to Frankfurt with just water and few juices and no food at all.
Thank God while going back to Mumbai I don’t have to travel with Egypt air as returning flight is Emirates.
I hope you understand that most of Indian people prefer veg food and the flight from Mumbai is not serving any veg food how ridiculous is that?
Yasmin El
5.0
I have booked 3 tickets with the date of 14/10/2017from Cairo to Sharm El Sheikh:
Booking reservation number 1: S4IHOO
Booking reservation number 2: S96G5P
I requested the refund of tickets on the same day for one ticket and on and got the confirmation on 18/12/2017 for the 2nd one.
I received an email from [email protected] on 18/12/2018 (3 months ago) that the request is being processed.
Till this day the transaction has not been made and the money is still not on my account. Since I have booked online all of the local EgyptAir offices refuse to help.
I have sent several Emails to every EgyptAir Email address I have got no response till now.
I have been travelling with Egyptair since I was 4 years old and I cannot even describe how dissatisfied I am with the service now.
The local Egyptair Offices tell me that the request is with the finance department and they cannot influence that.
Pomy nandy
5.0
Recently I travelled Egypt air (CAI-BOM)on 20th jan 2018 with my husband .. I bought my tickets through travel agent in Mumbai and my ticket numbers are 0775126835435 and 0775126835444.
I had done web check in and selected my seats already before reaching counters in Cairo airport.however as we approached the check in counter ,staff mr Mohammed told us that our tickets are invalid and that he cannot find us in his system ..then when I gave him my selected seat numbers he finally found us and said that the ticket had changed now ..then he saw us having two small cartons of show pieces so he asked us to wrap it up as it won’t be allowed in the cargo hold without plastic wrapping and that it’s a regulation of the company .. we said we are willing to take it in cabin as it’s smaller than cabin bag and it fits the overhead locker as we flew nile air just day before and also it’s properly packed and sealed ,but he argued and said egypt air doesn’t allow cartons on board the cabin of any size ..so we had no choice but to pay extra for plastic wrapping from airport and then when we came to counters for check i, the same staff now says that you have four pieces of luggage so you have to pay 125$ each for two extra pieces as you are allowed only one bag each person .to this we showed him our ticket which mentioned two bags check in luggage each person ..but he argued that our ticket is invalid and now new ticket gives us only one bag allowance each …then he started negotiating and came down to 65$ From 250$ for checking in both cartons.he was pushing us to decide fast as the counters would close .. finally we gashed the cartons , removed the show pieces and put in a plastic bag and carried inside the cabin as i didn’t have cabin bag ..now he had nothing to say and finally he gave us boarding card and informed us that flight is delayed .. this is so shocking and completely unacceptable from an airline.. they are just looting passengers for money .. if there were regulations then he wouldn’t negotiate fees with me and how can a staff say that my ticket is invalid when I have done web check in already an hour back ..also when I opened Egypt air magazine on board I found out that they allow two bags per person for check in And my travel agent also confirmed the same was mentioned in our ticket …this is a horrible airline to travel with and those Arabs sitting at the counters there are just impossible to talk to as they will not listen to you and have no training in customer service or hospitality …flight was delayed still they pushed us to the point we shell out money …they only forgot that we are Indians and much more smarter than them …these tricks don’t work with us ..it’s just too shameful and their tourism is already facing all time low ,still they haven’t learned anything..
Amr Seoud
5.0
I want to share unpleasant experience I had in my recent transaction with Egypt Air.
I had a family ticket include 4 ticket for my family and additional one ticket for myself their numbers are 077-4928386767, 077-4928386768, 077-4928386769, 077-4928386774 and 077-5636115498. The referenced tickets were issued by Egypt Air Agent in Jeddah (ITC), servicing the following sectors: Dammam/Jeddah – HBE – CAIRO – YYZ – CAIRO – Jeddah. The first sector had flown.
Personally, I visited Egypt Air branch in Raml – Alexandria branch, requesting an advice to entertain drop HBE – CAI sector without any financial penalty, while keeping the remainder route as is.
The sales associate in El Ramml office had confirmed the possibility to accommodate the change, while retaining the credits for the dropped sector to be used in future trips with Egypt Air, which had been appreciated. The requested service orderly catered and a new ticket issued for passenger Seoud, Amr M. dropping the sector, ticket # 077-2429595793, and the new sectors were inclusive of CAI-YYZ-CAI-JED.
As the same request is inclusive of the remainder family (4 members), a print of the new reservation were provided instead, explaining that it is good enough to accommodate the change in the route and would no need to print replacement tickets. The print out reservation is provided with this message as for reference, inclusive of 4 passengers.
When showing on the flight time in Cairo International Airport on 01 Aug 2017, we were isolated from the line and were notified by the Egypt Air Attendance that according to the system the sector HBE-CAI had not been flown and is marked as NO-SHOW for my family, which caused a loss of subsequent routes. The issue was escalated to the Station Supervisor in charge (Mr. Mahmoud Fathi), who reverted to case to the Egypt Air Sales Supervisor (Mr. Mohamed Dahi). The situation was not clear and consequences had not explained in transparency. We had unfortunate miss treatment as we were been asked to stay away from the line, in the mean time the rest of the passengers had been checked in for the flight.
The Sales Supervisor (Mr. Dahi), was provided with full explanations of the situation and were offered the related documents to proof the case. The comments were given that the Family tickets are-auto cancelled due to NO-SHOW in HBE airport, causing new issuance of tickets with fare differences, while he mentioned that he understand the situation and would try to escalate the issue with the suitable levels in Egypt Air to compromise the case. Based on my observation the case was not probably handled by Mr. Dahi who either is helpless with limited capability or authority to compromise the situation, placing a blame on the others and internal limitation within Egypt Air Organization.
It is unfortunate that there were no timely feedback and as a family were detained for almost 3 hours in front of the flight check-in Desk with all my family suffering and annoyed waiting for the Egypt Air feedback and conclusion. The status were kept in purpose till the last call of flight MS-995’s departure aiming to place us as a family under the pressure of either losing the flight or accept to pay the fare differences. As we had many timely obligations in Canada, we were enforced to accept the unacceptable pressure, which Egypt Air Officers place on us to catch the flight. Accordingly, we tendered the fare differences and new tickets; were issued with the following sequences: 077-2429631995, 077-2429631996, 077-2429631997 and 077-2429631994. The value tendered per ticket = EGP5,127 * 4 tickets = EGP 20,508.
Being a frequent flyer in Egypt Air, as well as other leading airlines, I would like to share my deep disappointment for the customer care level offered by our national airline, which is clear in the following areas for improvement and consideration by Egypt Air Officers and Executives:
1. Inconsistent treatment in handling my request for dropping the sector by Egypt Air – El Ramml Office in Alexandria, which was catered differently through the cited tickets. In case the change is not accommodated by Egypt Air system, I would not mind to get a transparent feedback clarifying the financial differences, which should be tendered if I had to consider sector dropping from my ternary (myself and my family). Either the Egypt Air’s attendant is not aware of the applied limitations and conditions or we were mistreated and miss-informed.
2. Both of the Airport supervisors are probably had limited room to maneuver the customer care issues in clear and guided manners with a decent compromise to keep clients satisfaction at healthy levels, rather than showing a limitation in handling the case in front of the client.
As one of the consumers/frequent flyers who has a great hope on the national carrier of Egypt, I hope;
1) The case is being considered seriously by Egypt Customer care leadership, would be interested to hear back on this sooner.
2) Requesting a full refund of the extra charges levy on my family ticket which I fund is unfair and unjustifiable.
Carolina
1.0
I flew first time with Egyptair last Sunday 10th September from Aswan to Athens with a layover in Cairo and my only luggage dropped off in Aswan has not arrived in Athens, it has been lost without any tracking information.
I already did the claim (ATHMS 11579) and the form with my things inside, but I really need my luggage. I have traveled by Greece, Turkey, Israel and last country Egypt, several years planning this trip, country to country, city to city, and I am very upset to lost my only luggage with all the memories and gift of each city visited inside in the last flight of my trip.
How can it be if the luggage has a crawl barcode and you don’t know where is it? No records of where it is they said. I have requested several times the status of the tracking and no answer received. Please advise any update, I am very disappointed with the airline and the supposed localization system they have.
I would appreciate it if you find my baggage as soon as possible.
Thank you! Carolina from Argentina
Angela Buckland
5.0
I arrived in Sharm last night to discover that my luggage had not been transferred from my Heathrow to Cairo Egyptair flight and was still in Cairo, I submitted a PIT report as required in Sharm and was told it would arrive today, this morning I called at 9am and was told my luggage was now in Sharm and would be delivered to me by 11am, at 11,55 I called to ask why I still did not have it and was told he made a mistake and it would be with me at 1pm, it is now 3,15 and I still do not have my luggage and the telephone number I was calling is switched off, I have had to take the day off work so as well as being lied to by egypt air staff I have lost a days salary and still do not know if or when I will get my luggage, shocking service from egypt air! One very very unhappy customer
Niyaz Jan
5.0
Dear , I travelled from Amman -Abha through Cairo on 30th August 2017.When reached Abha and my checked in Baggage was not found. I met duty officer and was told that my baggage is still in Cairo. I am on vacation for Eid . I have clothes , no toiletries , no lap top and phone charger.Morever, I had brought sweets for my family. I’m sure that the sweets will be not fit for use, as usually hold luggage is kept in open and direct sun.
When I narrated this to duty officer and asked for compensation .His reply was he needs to update himself with rules. I was shocked to hear that employee of Airlines is not aware of rules . I formally request you for compensation.
Regards,
Niyaz
Ann Taylor
1.0
My case was lost in May on way back from Cairo to Heathrow, it turned up two days later having been broken into a several items stolen including a new ipad. Since that time I have been in touch with Egyptair very many times. Their insurance have now offered me an acceptable compensation but it is proving impossible to get the discharge form that they require me to sign. They have sent me one reply that was completely irrelevant to the issue. I was made the offer on 29th June and am so frustrated by the way I am being treated. My case was in their care when it was lost and the items stolen, a very upsetting experience!
noemi
1.0
I want to put a formal complaint on one of your crew members called Waseem Zakarea, in my last flight with your company on July, 17th, flight MS753 from Cairo to Madrid.
First of all, I want to say that my company is carrying an important project In Egypt, together with the Government. Myself, as a Lighting engineer, and my colleagues, as Security engineers, have been flying with your company regularly during these past 4 years (you can check my record, my gold member card number is: MS 4007866004 ).
I have to say that in all my flights with your company, crew members were always correct, and in all these years, nobody has behaved in such an impolite and incorrect manner as Mr. Z.
1- From the first minute of the beginning of the flight and throughout it, his behavior towards me was totally incorrect for not being professional, but ironic and sarcastic when he delivered to me headphones and pillow. As an example, he was trying to annoy offering the headphones and when I was going to take them, he was taking them out. Of course, this attitude was completely inadequate.
2- In any case, what I am complaining is what happened at the end of the flight when we were about to land. Mr. Z passed by my seat and indicated me the safety procedures for landing (seat in right position, tables …). In that moment, I was watching a movie and I followed all his instructions while continue watching the movie. At that moment, he touched me and shouted me “you have to look at my eyes while I am speaking to you”. At this moment, I felt fear with his attitude. I said “sorry?”, and he entered my row of seats (I was alone in the 3 seats) and he put his face very close to mine and shouted again “you have to look into my eyes when I’m talking to you!!”.
Despite the fear I was feeling, I faced him and told him that he cannot talk to me in such a manner.
After landing, I spoke with the crew responsible and the pilot explaining the entire situation. They apologized on behalf of Egyptair, being very comprehensive and very professional. They encouraged me as well to write a formal complaint (which I did). After talking with the ground crew, they told me again to write this email because your company takes very seriously the behavior of their staff.
Thank you for your time, and please feel free to contact me for any further explanations.
Hanan Ismail
5.0
My Egyptair flight to and from New York ( July 3rd -July 13) had an air condition problem in the economy class. The air condition was only turned on after many complains and up to five or six hours after take off which made the plane very hot and humid. The crew always had a ready answer that it is working but after so much complains they turned it on. This is unacceptable and my family refuse to fly Egyptair again, although it is a comfortable, direct flight to NY.
Tarek El Gendy
1.0
The line Cairo – Toronto is served by an old Airbus A320 – 200, the plane is so old and not equipped with any long trip entertainment capability by means there is only an old screen for every 3 or 4 rows – an obsolete sound system that you hardly hear anything showing on the screens. The same movie kept repeating for almost 5 times as if they have intentionally decided to punish the entire onboard passengers – if you don’t like what is showing on the screen, just sleep or jump off the plane for you don’t have any other option you can not check the flight status and that was quite stressing like what happened to anyone when he wanted to check the flight altitude and location to decrease his stress instead of watching a lousy movie that he don’t like etc. – the food was so bad and the entire trip ended in Cairo by waiting almost 20-30 minutes to leave the plan and the old plane lights went off and no tube was available so we had to wait longer queue for bus transportation. I just wonder why Egypt Air is doing this to Canada passengers and potential tourists who get the worst ever impression before even entering Egypt (also no comments about the Business class that is a total disaster)- if Cairo – Toronto – Cairo is one of the busiest routes and one of the longest routes not eligible for big planes such as 777. There is a huge difference between 777 and airbus 320-200.
Mohammad Ziad Hawashin
1.0
My ipad and my camera have been stolen from my backpack at cairo airport in Tuesday 16-3-2017 at 11:25pm on flight from cairo to amman noting that i was forced to deliver it at the boarding since i have 2 backpack and only one is accepted to carry-on.
Its been 2 days of communication with your agents and there is no response or any kind of cooperation.
This is not accepted at all and It will be the first and the last time to deal with your company as there is no any kind of respect and safety.
Amin
1.0
This is a bit strange. Someone opened my Vodka bottle emptied it and replaced it with water, opened my other Amarula bottle and drank half of it. I was travelling from Cairo to Beijing on the flight MS955 . What kind of company is this ? You steal from someone’ checked in bags? This is disgraceful
Hussein
5.0
MS 684 delayed from 4:00 am to 1:50 pm, with the most un-professional attitudes from your staff at DMM airport. It s really frustrated what you are doing. Comparing to other carrier handling the same problem you are at the bottom line. Your staff need training and transparency on how to deal in such situation. Cant tell you in similar situation how Ethiopian airlines dealt with passengers, considering that am comparing with other category of carrier.
Waiting for your reply after very long 10 hrs at airport., and still more are coming.
Gamal Eldidi
5.0
Unfortunately my return flight on MS 913 was delayed from DXB. After reaching the airport at 5:45 P.M. I received my first 2 bags after 35 minutes that was great but the point is my third bag was received at 7:45 P.M. and some other Passengers too. when i asked the person in charge about the delay. He told me “we are have the same situation” he meant the long wait instead of giving me a justification or assistance I’m very sad about the bad quality of presented service from my national Airline i made this complaint to not to have a compensation or any benefits only to find more monitors and a good presented service in all Egyptair’s sections to promote the sales.
Thanks
rasha
5.0
Ms 757 Dated 20 Jan, Z class. On my travel, the remote controls were not working and the games in the TV library were loaded for kids. If this happens in business class what about economy class. Not at all happy with our trip.
Mahmoud Abd El Monem
5.0
Flying from Bahrain to Cairo and back to Bahrain on Express was horrible … I have paid $ 335/- to sit for whole journey on small chair and nothing to do except looking at the back of the passenger front of me .. such great experience.
On my flight to Cairo on December 30, 2016 … the meal offered is not acceptable by all means .. I could no figure out, is it breakfast or dinner.
On my way back from Cairo to Bahrain on January 14, 2017 … suddenly the cabinet was very warm and after complaint, the cabinet become very cold, after the complaint, the cabinet again became very warm … very professional !!! asking for blanket, the answer s we ran out, we don’t have!
I use to be Gold member and I start flying with different airline due to your service. But, after your publicity requesting Egyptians to support the national airline, I did so and I very much regret what I did.
Now due to using other airlines, I have been downgraded to blue, please feel free to have your card back since I will not use your Egypt Air again,
Roomana Anjarwalla
1.0
I recently travelled on Egypt Air – on my return flight I had to upgrade and change the date of my flight from Jeddah to Cairo and then Cairo back to Toronto. I had to upgrade to business class.
This was specifically on January 4th from Jeddah and January 5th to Toronto in the year 2017 just a week ago.
I did not mind the upgrade nor the cost of the upgrade but from the onset I was treated abominably by the ground staff as well as the inflight attendant. I felt discriminated as I was not Egyptian and not wearing brand labels.
During security check the attendant served the economy passenger first literally pushing me aside and made me stand in the economy line during security check when boarding the plane from Cairo to come to Toronto the attendant called me back three times to make sure that I had a business class boarding pass. During the flight the air steward questioned me I was coming from the economy class and in addition when I buzzed for the attendant no body showed up. I had to take my dinner tray back to them.
The head fight attendant did come to talk to me but instead all she said was I was too sensitive
rather than accepting their deficiencies. I was thoroughly disgusted by the service, I was not treated with respect by the Egypt air staff and would not fly Egypt Air again. I would have complained sooner but am only starting to feel better now.
I did not at all feel that I was travelling business class as the staff were very condescending.
susan syson
5.0
Impossible to contact egyptair for damaged baggage complaint.
On 17th December baggage arrived at Barcelona with 2 of the three locks broken and the bag open. Reported at airport ref BCNMS141194 at 13.17GMT
Unable to report to Egypt Air – the mybaggage link on the website for reporting does not work. Complaints sent via email are returned, unable to be delivered. Telephones remain unanswered and eventually cut off. Able only to contact 1 person Maria in Barcelona by telephone but email address given by her did not work either.
Jignesh
1.0
A horrible experience with Egyptair. I travelled from JFK to Mumbai via Cairo. First of all the Egyptair representatives at the airport were not very helpful and downright rude. The flight attendants were not very co-operative and rude in behaviour as well. To top all of this, after reaching home I realized that my baggage lock had been removed and my watches worth 500USD were stolen. This has created a major concern as fortunately in my case things were removed from my bag. Given they have easy access to passenger luggage, it is a high possibility someone can easily slip illegal/dangerous stuff into my baggage which can cause some serious consequences. I will never be travelling through Egyptair ever again and will strongly recommend against the airliner.
Brett Lee
1.0
I booked a ticket from Johannesburg to New York for November 25, but due to unforseen circumstances i had to change the flight, so i went to the airport spoke to a Egyptair attendant BEFORE the fight was due to board, he ensured me that the ticket was open, and all i had to do was to contact the ticketing centre and change the date to the new date. I tried to get through more than 10 times, eventually i got through spoke to someone who had to manually open the ticket because it was cancelled by the attendant at the airport, then he said i should call reservation to change the date, i did that someone told me that i could change the ticket, said i should pay an amount of R2240.00 for the change and he would immediately send a confirmation email! He failed to mention anything about a deadline, i paid the amount immediately, sent through the email and waited. Then i tried calling the office for 6 days to try and get through to ask for a confirmation email. I sent an email to 4 different email addresses and i have still not heard anything back. Eventually i got through to the same unhelpful, unfriendly representative who told me my reservation was cancelled. So i spent about R8000.00 and i still have no reservation.
ticket number : 0771089280041
original date : 25 November 2016
route : Johannesburg to New York
Karim Boushra Tadros
1.0
I am a frequent traveler (FQTV 992009102826311) using your domestic flights almost every week between Hurghada & Cairo. I booked on 07/11 a trip to Cairo on 21/11/16 with flight # 077 2427623366 as I had to go to Cairo for a very important appointment with Professor/Dr. Franz Dieter Jandel coming for Germany for few hours and I had to meet him for medical consultation before travelling to Germany for an operation. After I booked the flight I was informed from Dr. Jandel that he had to change his arrival day to Cairo, accordingly I changed my flight to 22/11 @ 18.30 hrs. (Ticket # 077 2427654392) and paid the fees EGP 181 as I was trying to fix this important appointment since 3 month!!
On the 15/11 @ 15.42 hrs. I receive an SMS from EgyptAir informing me that flight # MS 340 @ 18.35 hrs. has been cancelled and they changed my departure to MS 342 @ 21.10 hrs. I went immediately to EgyptAir office in Hurghada and explained the situation and asked to check the availability on any other flights on the same day but it has to be earlier due to this important appointment with the Professor in Cairo. The gentlemen at the counter asked me to give him some time and he said that he will get back to me with the feedback. On the 15/11 @ 20.53 hrs. I received an email with the E-ticket confirmation on 22/11 @ 17.05 hrs.
I went to the airport on 22/11 arriving at 16.00 hrs. in front of the check in counter and I was surprised that despite the fact I have a confirmed ticket and arriving 1 hour before the domestic flight that the flight is over booked and the gentlemen at the counter asked me to stay at the lounge till he fix the boarding and will bring it over in 30 min. I waited for 30 min. but nothing happened so I went to check the situation and didn’t find anyone at the counter and someone informed me that he will search for him. Few minutes later a gentleman came his name is Mr. Alaa Ahmed Hassan and informed me that I cannot travel on this flight as it is overbooked and will try to book for me on the flight @ 21.10 hrs. I explained that it is impossible and that I have an extremely important appointment in Cairo and if I will not travel to meet him then I have to go and see him in Germany which will cost me money & time!!
I saw by myself that there are at least 10-15 passenger checked-in after me and got their boarding!! I cannot imagine how to overbook a plane and the worst thing for me is the way how the overbooking is handled which shows real amateur in this situation and it could have been handled much easier if he would approach all the customer from the 1st check-in and offer a compensation voucher especially that the majority of the passengers were on holiday so it will not make any difference for them to travel few hours later but for me it is a serious matter and I lost my appointment with the Dr. and don’t know what to do as I was suppose to do the operation in the 1st week in Dec in Germany!!!
The police officer in the airport escorted me to file a complaint/report at the police station as per my request and I will do all the necessary to get my rights as I never witnessed such bad attitude and behavior in handling such a serious issue and if I have the chance and the possibility to use any other airline I will not think twice but for me EgyptAir is over and the prices offered for the domestic flights is ridiculous for such lousy service.
I got the police # report and will file a court case and all the necessary documents/proof is available along with the entry time to the airport.
Cker
1.0
Something has changed for the worst. I was a regular passenger in business class for many years…and quite pleased with the BKK/ JFK service. Now, staff at the bkk office have become unhelpful. The supervisor lady keeps assuring me to wait, till next month for biz class promotion…but next month never comes! ..that was 4 months ago !!!…nothing ever happens..they have NO customers in the office ever when I stop by to inquire about my booking.. the service level at Egypt air BKK has dropped from ‘A’ 100% to ‘F’ – .. Very disappointing !
Amr elsayed
5.0
I flew last thursday 17/11 from Tunisia on egyptair flight number 844. After being back home i found that my bag was opened and my perfume (sauvage dior) had been stolen.. whatever this was stolen in Tunisia or Egypt, make no difference for me as egyptair should investigate such cases.
Okan Kestek
1.0
I flew from Istanbul to Cairo and final destination was Juba..my two luggages did not arrive in Juba, South Sudan. I sent more than 3 emails and I already contacted duty officer in Juba and I already informed THY but 2 days has gone but NO response from airline. I do not understand why are they behaving like amateurs. All my important things were in my baggage but your airline seems least concerned. Improve customer service.
Hany k
5.0
I traveled from jfk to cairo on September 6 and i went to egypt air desk to ask the guy that was sitting there doing nothing one question. He didn’t even give me an eye contact and he kept turning his head the other side and he was very rude that was at 2:30 pm.
And then I arrived egypt and after couple of days i went to egypt air office at el raml station in alexandria to buy 4 tickets from alex to sharm el sheikh. The lady there was also rude and I mean she has 0 customer service skills, I am a regular customer and I have been using this air line for more than 20 years. Its a great airline, nice staff, but need to improve on customer service.
ayman
1.0
Pathetic services. I had issues with payments. They deduct the money from my account but ticket does not reflect any changes. Tried several times to connect to customer care center in Dubai but no response. No numbers seem to respond. Spent the whole day on this. I dont even know whom to approach now.
Christopher
1.0
I am writing to complain about the service I have received whilst flying with your airline from Guangzhou to Vienna via Cairo.
I lived in Guangzhou for three years and on June 25th I flew from Guangzhou to move to live in Vienna.
One of my two bags, which contained most of my personal possessions failed to make it to Vienna. I was able to supply a picture of the luggage and was told that staff would do their best to find it.
I am unhappy with the level of service I have received since this event. One week after my flight I was emailed and told that my luggage had been found and it would be on the next flight to Vienna. Vienna ground staff informed me it wasn’t. Since that it appears nothing has been done. Vienna ground staff insist the bag is still in Cairo however nobody is looking for it.
I am unhappy with the level of service I had received. Despite most of my clothes being gone for over four weeks I have received 90 euro compensation to replace them. I have not received one phone call from EgyptAir and am only getting information after hours spent phoning or going to the airport. Most phone calls and emails I make and send have been ignored.
Fernando
5.0
I bought a return ticket to Cairo from London and on my flight back from Cairo to London on Sunday 14th February 2016 at the arrival area at Heathrow Airport I found that my suitcase was cracked. After reporting it at the airport and received a Damage Baggage File Reference LHRMS 10037 I wast told to contact [email protected] which I did sending the required information.
After receiving several emails Egyptair Airlines agreed to compensate me with $100, and on 19 May 2016 their Accounts Department told that they would process the payment which will be transferred to my bank account some days later. Today 20 July I am still waiting for the transfer to be completed. It is taking more than 5 months since I wrote to [email protected] and they are now ignoring my latest emails I sent them to inform that I haven’t received any payment into my bank account yet. I am utterly disappointed in the way my claim is being handled by Egyptair Airlines.
Nurhan
1.0
I and my family booked 4 tickets to Istanbul on the 16/7/2016, flight MS 735.The situation in Turkey wasn’t stable and the airport was closed the previous night. Today, 16th of July we called Egypt Air to inquire about our flight and we were told that everything is normal and there is no cancellation. We arrived at the airport around 12 o’clock to find out that the flight was canceled and the employee at the Egypt Air office told us that the reason for this is that Ataturk airport is closed. We insisted that it is not, because we had checked out before leaving but she kept saying that even Turkish airlines have canceled their flights. We re-booked our tickets but when we went out we found out that Turkish airlines didn’t cancel their flights and that the airport in Istanbul was functioning normally. So the two reasons for cancelling our flight were two lies and we were refused any compensation for wasting our time and money to get to the airport. We had many bags and going back home was extremely distressful for all of us and we were very disappointed with the way issues like ours are dealt with. We expected Egypt Air to show some care for the passengers that use it so that they can recommend it to others but with this experience I regret to say that I will never use it myself or recommend it to anyone.
VM
1.0
Flight MS 758 from Schiphol to Cairo delayed 29 hours. Customers given little to no information, herded around like cattle, lied to. Trying to contact them to address this issue and provide compensation under EC Regulation 261/2004, but no response.
Mohamed
5.0
I am working with an international company in Turkey. I had a business trip to EGYPT, I made a reservation on EGYPTAIR from Istanbul to Alexandria at 1/7/2016 flight no. MS9296 e-ticket no. ( 077-2282593319) operated by Turkish Airlines. When i arrived at Istanbul airport, I found the airline removed my name from the flight and replaced me with another person although i had a print of my ticket 24 hours prior to the trip and status confirmed. Seat (11D) was assigned and i was at airport 3 hour earlier. I failed to understand how this happened. Even the customer service was not able to help me find a resolve. Who could possibly replace me while i had a confirmed ticket. All they say is go to ticket office and reschedule your flight for tomorrow. Nobody from egyptair is at airport to help or support. Even the phone is not reachable. After 3 hours waiting i reached the ticket office operator and explained to her I have to be in Egypt by noon for business meeting. Finally she found a seat in Cairo flight after 6 hours. Finally i landed in Cairo airport and i got a Limo to drive me to Alexandria. Reached the meeting exhausted. Unfortunately, i will never use EGYPTAIR again.
Jamaal Ali
5.0
1. Flight delayed from Madina to Cairo on 3rd July 2016(MS 640) as a result me and my family missed connecting flight (MS 779)from Cairo to London on same day. I had 13 years and 10 years old boys and it was very confusing at the beginning when flight was delaying.
I was initially told that flight delayed but plane already left Cairo so I would be fine to catch the flight. Then when I was pressing i was told i won’t be able to catch the flight. This very bad and unprofessional. I should have been informed at the beginning that it wouldn’t be possible to catch the flight.
* Due to Ramadan all the restaurants were closed when we arrived. My two sons were so hungry, despite my repeated request to provide any kind of food, I was told they are getting some food, my son was crying in front of the staff, at the end food was given just before the flight.
We had to catch the next flight on 4th July MS777 but it is month of Ramadan, it was so painful..the whole travel.
Secondly:-
As I said we had a very tiring trip, when we arrived at Heathrow, out of 13 luggages we only received 2. We bought gifts for relatives for Eid and all our clothing, I don’t have a single set of cloth to wear . How come 2 luggages comes and the rest didn’t come. When I went to baggage claim desk I was told they are still in Cairo and they will arrive at Heathrow tomorrow’s flight.
Imagine we came home and not a single cloth to wear to change after a long journey.
I would like to know how two luggages came and rest 11 didn’t come on the same flight.
—
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Best regards,
Jamaal Ali
Ghada
1.0
Unfortunately my husband was returning on board ms856 today from krt. After reaching the airport on time he learnt that the flight will be delayed without prior notice. That’s not the issue, the point is my husband and some other businessmen went to Egypt Air office with the manager being extremely rude and unprofessional. He claimed that it was not his issue and told them go ask the ministry of civil aviation and they are responsible for same. To make a note, Qatar airways and Saudi Arabia airlines were also late but unlike Egypt Air office they apologized to their passengers and invited them on Iftar at the restaurant found at airport. On the other hand passengers travelling on board Egypt Air were thrown away not caring even to apologize.
Jane
1.0
I booked a trip to Cairo for our family through Egypt Air online and received error messages. I tried again the next day and finally it went through. When I got a bill for the credit card, they had billed me several times. I requested a refund right away when I found out, but they still have not given back $500 saying it is a penalty fee. Penalty fee for what? For their website having problem? I received no response to request for refund and request for information to file complaints. I really don’t know what to do. I’ve called many times and no one has return my calls…what a service.
Stacie
5.0
My daughter is being harassed daily by an Egypt Air employee. He works in the customer service area or reservations I don’t know exactly where. We have contacted the Egyptian Embassy here in Chicago and Washington and are waiting on a response from them to know what they are going to do to put a stop to this. I tried to contact his friends to ask him to stop with only the answer of him using his friend’s phone to call me and harass me. I immediately hung up and blocked the number. EGYPTAIR needs to put a top to what their employees are doing. Somebody needs to monitor them.
Anonymous
1.0
After being verbally and physically abused by Mr Fekry, the customer service manager of Eygptair at Cairo airport on Sunday 5th June at 8:20am, I will never fly Egyptair again. I have never felt so terrified for my own safety and still feel very traumatised by the events.
On the 28th of May, at 3.00pm, I flew from London to Cairo via flight MS778. On the 4 hour flight, we were not given headphones so as a goodwill gesture we were told by the flight crew that if we present our boarding pass at Duty free when we landed in Cairo we were entitled to $20 USD worth of purchases. Being a late and already delayed flight, I didn’t have time to take advantage of the offer and decided to use it on my return flight.
On the morning of Sunday 5th of June, I explained the situation to a duty free staff, to which he responded that it was fine. When I went to the check out, another staff member then told me that I was unable to purchase my goods via that method, so brought it to the attention of Shady, the duty free manager. He then took me to the Egyptair customer service desk where another gentleman was having the exact same dilemma.
Unable to assist us further, he called upon Fekry, a very large man, the customer service manager of Eygptair. By now, this had taken approximately 25 minutes. After waiting a further 5-10min for him to get off the phone, both the gentlemen and I explained the situation another time before Mohammed Fekry initially agreed to give us the vouchers. Our condition was that we had to wait 5min for him to print the vouchers to show the Duty Free Staff members.
10 minutes later, he returned and explained that I was unable to redeem the offer and accused me of lying about the situation, which was absurd as there was another gentlemen in the same situation AND he already agreed to the vouchers.
At this point he was beginning to get aggressive in his tone, and started using derogatory language. He became disrespectful and spoke down to me using extremely sexist comments and refused to continue helping me and told me to use a complaint form online after throwing my boarding pass back at me.
Disgusted with his unprofessional behaviour, I wanted to take a photo of his name tag to report him. I took out my phone and before I even got a chance, he violently snatched the phone out of my hands, threatened to refuse me from flying and would not give back the phone. Realising that I was getting nowhere after many failed attempts in asking him to return my phone, I reached out to take my phone back, but then he grabbed onto my hand and phone with a very firm grip, which he refused to loosen. In an attempt for me to let go, he violently shook my wrist while continuing to squeeze it even harder. He was a very large man, approximately 3 times my size, and I was terrified he was going to damage or break my wrist as by now it was in excruciating pain. By his deranged facial expression and aggressive stare, I felt that he wanted to further torment me.
At this point, the situation had certainly drawn a lot of attention from both staff and customers. Being a women in an Islamic country, I felt so powerless as many male Egyptair staff just stood and watched this man assault me.
I’ve never felt more worthless, humiliated, disrespected and as I mentioned earlier, never been more terrified for my own safety in my entire life. When he finally let go, I was in shock, shaken up and in tears. My wrist was in pain, and still is from the incident; I am now seeking medical attention for it.
For a country that is struggling with tourism, your staff’s disgusting and unprofessional behaviour is surely not helping the situation. And it is for this reason, I will never fly Egyptair again.
Marina
1.0
Omg I dont know where to start. Ive been living one hell of a week, and the airline’s agents dont respond to email or telephone and I had to cancel my flight because of a schedule change with no reasonable option. I am looking for a resolution.
Lidia
1.0
I had ridiculous experience with your company. My flight number was MS 737 30.05. Ticket number 077171084793102.
I flew from SSH and final destination was Russia, OMS.
The flight to Istanbul has been delayed for 2 hours. And i had a connecting flight to Moscow with aeroflot, non refundable ticket. I spoke with cabin crew and all of them assured me that the egyptair office will sort out my problems.
Rep of egyptair met the customers near plane and the story starts…. i asked what should i do and showed then my ticket which belongs to aeroflot. He lost interest and told that we dont have any responsibility. I tried to follow him but he again told that no one will help you AND YOU ARE WASTING YOUR TIME there. After I was upset and moved to the gate and this person shouts to my back that YOU DON’T know anything! I just started to cry. I found the egyptair office and start to tell my story again. The lady there was so nice and helpful. She reconfirmed that you booked the flight with other company and we are not responsible. But sorry… I lost my flight with Aeroflot because of a delay caused by your airline.
After the manager of the office mr. Tarek Gabr came. I told my story to him and he told that we cannot do anything. We don’t have a contract with aeroflot. I asked mr. Tarek proceed with official to make a complain against the rep who made me cry.
Mr. Tarek was upset that I wrote a complaint and was not really concerned about customer satisfaction. He just offered to book a hotel. No discount for the next flight, no ticket or even a cup of coffee.
My wife and I were denied boarding passes on our booked flight from Aswan to Cairo on September 21st flight MS398. We were with a group of 20 travelers. Everyone but us were given boarding passes. We were told the flight was overbooked. Our paperwork showed our tickets were confirmed. We were given vouchers valued at $30 US per person and told to validate them in Cairo. At the Cairo airport we attemped to cash the vouchers in and no one at the Egypt desk could help. When we arrived at JFK we had to meet our connecting flight and could not try at the Egyptair desk. We have since tried to get our vouchers cashe value via Wecareegyptair.com but they tell us to go to JFK. We live in the Chicago area. Are these vouchers wothless?
I have travelled from Melbourne to Abu Dhabi and the Abu Dhabi to Cairo. My suitcase was sent from Abu Dhabi to Athens instead of Cairo and I am still waiting for it to arrive in Cairo. Egyptair customer service is so bad I can’t get a hold of any one and ask them where my suitcase it. I will never fly with Egypt Air ever again.
Egypt air lost my baggage and I have not seen any worst customer service than theirs, each time I call and go to option 3 for lost baggage the phone immediately hangs up after taking my money. They’re poor with replying emails and still have no clue where my baggage is
I traveled by Egypt air from Mumbai to Frankfurt on 3rd June 2018 with flights MS969 and MS785 with a transit at Cairo. This was the horrible experience ever in my life.
I called customer care of Egypt air to book Veg food as I am vegetarian. The lady on phone was least interested in helping with that. First she asked me that why didn’t I check with my travel agent before calling the customer care. At the end she confirmed that the veg Asian veg food is booked for my booking reference number over phone.
The first fight was MS969 from Mumbai to Cairo. The crew in this flight were the most arrogant people I have ever seen in my life. There were no words like “please” or “sir” while they were talking to passengers during journey of more than 6 hours. The flight was delayed by around 2 hours. When we asked for help from crew by turning on light they were simply turning off the light without asking anything or what help we need from them. After departure, crew just offered chicken and fish food. When I asked for veg food they didn’t even cared for it. After asking again and again they checked and said that there is no booking made for veg food. Later my colleagues (who were sitting on back seats) told that they were having veg food but they didn’t serve it and I had to stay without food for whole night along with few of my veg colleagues.
Also they fought with us on topic saying why we opened the window (cover) without their permission but they didn’t say anything to other people who were having windows open. The anger(angry facial expressions) was clearly visible on the face of that crew member. I felt in my mind, he would have hit us in case of chance he would have got :(
The second flight from Cairo to Frankfurt was MS785. This flight was also delayed by 45 mins due to baggage’s loading. The crew in this flight was okay and caring but issue was same with food. They didn’t serve veg food saying that there is no booking for veg food.
In the end I had to travel from Mumbai to Frankfurt with just water and few juices and no food at all.
Thank God while going back to Mumbai I don’t have to travel with Egypt air as returning flight is Emirates.
I hope you understand that most of Indian people prefer veg food and the flight from Mumbai is not serving any veg food how ridiculous is that?
I have booked 3 tickets with the date of 14/10/2017from Cairo to Sharm El Sheikh:
Booking reservation number 1: S4IHOO
Booking reservation number 2: S96G5P
I requested the refund of tickets on the same day for one ticket and on and got the confirmation on 18/12/2017 for the 2nd one.
I received an email from [email protected] on 18/12/2018 (3 months ago) that the request is being processed.
Till this day the transaction has not been made and the money is still not on my account. Since I have booked online all of the local EgyptAir offices refuse to help.
I have sent several Emails to every EgyptAir Email address I have got no response till now.
I have been travelling with Egyptair since I was 4 years old and I cannot even describe how dissatisfied I am with the service now.
The local Egyptair Offices tell me that the request is with the finance department and they cannot influence that.
Recently I travelled Egypt air (CAI-BOM)on 20th jan 2018 with my husband .. I bought my tickets through travel agent in Mumbai and my ticket numbers are 0775126835435 and 0775126835444.
I had done web check in and selected my seats already before reaching counters in Cairo airport.however as we approached the check in counter ,staff mr Mohammed told us that our tickets are invalid and that he cannot find us in his system ..then when I gave him my selected seat numbers he finally found us and said that the ticket had changed now ..then he saw us having two small cartons of show pieces so he asked us to wrap it up as it won’t be allowed in the cargo hold without plastic wrapping and that it’s a regulation of the company .. we said we are willing to take it in cabin as it’s smaller than cabin bag and it fits the overhead locker as we flew nile air just day before and also it’s properly packed and sealed ,but he argued and said egypt air doesn’t allow cartons on board the cabin of any size ..so we had no choice but to pay extra for plastic wrapping from airport and then when we came to counters for check i, the same staff now says that you have four pieces of luggage so you have to pay 125$ each for two extra pieces as you are allowed only one bag each person .to this we showed him our ticket which mentioned two bags check in luggage each person ..but he argued that our ticket is invalid and now new ticket gives us only one bag allowance each …then he started negotiating and came down to 65$ From 250$ for checking in both cartons.he was pushing us to decide fast as the counters would close .. finally we gashed the cartons , removed the show pieces and put in a plastic bag and carried inside the cabin as i didn’t have cabin bag ..now he had nothing to say and finally he gave us boarding card and informed us that flight is delayed .. this is so shocking and completely unacceptable from an airline.. they are just looting passengers for money .. if there were regulations then he wouldn’t negotiate fees with me and how can a staff say that my ticket is invalid when I have done web check in already an hour back ..also when I opened Egypt air magazine on board I found out that they allow two bags per person for check in And my travel agent also confirmed the same was mentioned in our ticket …this is a horrible airline to travel with and those Arabs sitting at the counters there are just impossible to talk to as they will not listen to you and have no training in customer service or hospitality …flight was delayed still they pushed us to the point we shell out money …they only forgot that we are Indians and much more smarter than them …these tricks don’t work with us ..it’s just too shameful and their tourism is already facing all time low ,still they haven’t learned anything..
I want to share unpleasant experience I had in my recent transaction with Egypt Air.
I had a family ticket include 4 ticket for my family and additional one ticket for myself their numbers are 077-4928386767, 077-4928386768, 077-4928386769, 077-4928386774 and 077-5636115498. The referenced tickets were issued by Egypt Air Agent in Jeddah (ITC), servicing the following sectors: Dammam/Jeddah – HBE – CAIRO – YYZ – CAIRO – Jeddah. The first sector had flown.
Personally, I visited Egypt Air branch in Raml – Alexandria branch, requesting an advice to entertain drop HBE – CAI sector without any financial penalty, while keeping the remainder route as is.
The sales associate in El Ramml office had confirmed the possibility to accommodate the change, while retaining the credits for the dropped sector to be used in future trips with Egypt Air, which had been appreciated. The requested service orderly catered and a new ticket issued for passenger Seoud, Amr M. dropping the sector, ticket # 077-2429595793, and the new sectors were inclusive of CAI-YYZ-CAI-JED.
As the same request is inclusive of the remainder family (4 members), a print of the new reservation were provided instead, explaining that it is good enough to accommodate the change in the route and would no need to print replacement tickets. The print out reservation is provided with this message as for reference, inclusive of 4 passengers.
When showing on the flight time in Cairo International Airport on 01 Aug 2017, we were isolated from the line and were notified by the Egypt Air Attendance that according to the system the sector HBE-CAI had not been flown and is marked as NO-SHOW for my family, which caused a loss of subsequent routes. The issue was escalated to the Station Supervisor in charge (Mr. Mahmoud Fathi), who reverted to case to the Egypt Air Sales Supervisor (Mr. Mohamed Dahi). The situation was not clear and consequences had not explained in transparency. We had unfortunate miss treatment as we were been asked to stay away from the line, in the mean time the rest of the passengers had been checked in for the flight.
The Sales Supervisor (Mr. Dahi), was provided with full explanations of the situation and were offered the related documents to proof the case. The comments were given that the Family tickets are-auto cancelled due to NO-SHOW in HBE airport, causing new issuance of tickets with fare differences, while he mentioned that he understand the situation and would try to escalate the issue with the suitable levels in Egypt Air to compromise the case. Based on my observation the case was not probably handled by Mr. Dahi who either is helpless with limited capability or authority to compromise the situation, placing a blame on the others and internal limitation within Egypt Air Organization.
It is unfortunate that there were no timely feedback and as a family were detained for almost 3 hours in front of the flight check-in Desk with all my family suffering and annoyed waiting for the Egypt Air feedback and conclusion. The status were kept in purpose till the last call of flight MS-995’s departure aiming to place us as a family under the pressure of either losing the flight or accept to pay the fare differences. As we had many timely obligations in Canada, we were enforced to accept the unacceptable pressure, which Egypt Air Officers place on us to catch the flight. Accordingly, we tendered the fare differences and new tickets; were issued with the following sequences: 077-2429631995, 077-2429631996, 077-2429631997 and 077-2429631994. The value tendered per ticket = EGP5,127 * 4 tickets = EGP 20,508.
Being a frequent flyer in Egypt Air, as well as other leading airlines, I would like to share my deep disappointment for the customer care level offered by our national airline, which is clear in the following areas for improvement and consideration by Egypt Air Officers and Executives:
1. Inconsistent treatment in handling my request for dropping the sector by Egypt Air – El Ramml Office in Alexandria, which was catered differently through the cited tickets. In case the change is not accommodated by Egypt Air system, I would not mind to get a transparent feedback clarifying the financial differences, which should be tendered if I had to consider sector dropping from my ternary (myself and my family). Either the Egypt Air’s attendant is not aware of the applied limitations and conditions or we were mistreated and miss-informed.
2. Both of the Airport supervisors are probably had limited room to maneuver the customer care issues in clear and guided manners with a decent compromise to keep clients satisfaction at healthy levels, rather than showing a limitation in handling the case in front of the client.
As one of the consumers/frequent flyers who has a great hope on the national carrier of Egypt, I hope;
1) The case is being considered seriously by Egypt Customer care leadership, would be interested to hear back on this sooner.
2) Requesting a full refund of the extra charges levy on my family ticket which I fund is unfair and unjustifiable.
I flew first time with Egyptair last Sunday 10th September from Aswan to Athens with a layover in Cairo and my only luggage dropped off in Aswan has not arrived in Athens, it has been lost without any tracking information.
I already did the claim (ATHMS 11579) and the form with my things inside, but I really need my luggage. I have traveled by Greece, Turkey, Israel and last country Egypt, several years planning this trip, country to country, city to city, and I am very upset to lost my only luggage with all the memories and gift of each city visited inside in the last flight of my trip.
How can it be if the luggage has a crawl barcode and you don’t know where is it? No records of where it is they said. I have requested several times the status of the tracking and no answer received. Please advise any update, I am very disappointed with the airline and the supposed localization system they have.
I would appreciate it if you find my baggage as soon as possible.
Thank you! Carolina from Argentina
I arrived in Sharm last night to discover that my luggage had not been transferred from my Heathrow to Cairo Egyptair flight and was still in Cairo, I submitted a PIT report as required in Sharm and was told it would arrive today, this morning I called at 9am and was told my luggage was now in Sharm and would be delivered to me by 11am, at 11,55 I called to ask why I still did not have it and was told he made a mistake and it would be with me at 1pm, it is now 3,15 and I still do not have my luggage and the telephone number I was calling is switched off, I have had to take the day off work so as well as being lied to by egypt air staff I have lost a days salary and still do not know if or when I will get my luggage, shocking service from egypt air! One very very unhappy customer
Dear , I travelled from Amman -Abha through Cairo on 30th August 2017.When reached Abha and my checked in Baggage was not found. I met duty officer and was told that my baggage is still in Cairo. I am on vacation for Eid . I have clothes , no toiletries , no lap top and phone charger.Morever, I had brought sweets for my family. I’m sure that the sweets will be not fit for use, as usually hold luggage is kept in open and direct sun.
When I narrated this to duty officer and asked for compensation .His reply was he needs to update himself with rules. I was shocked to hear that employee of Airlines is not aware of rules . I formally request you for compensation.
Regards,
Niyaz
My case was lost in May on way back from Cairo to Heathrow, it turned up two days later having been broken into a several items stolen including a new ipad. Since that time I have been in touch with Egyptair very many times. Their insurance have now offered me an acceptable compensation but it is proving impossible to get the discharge form that they require me to sign. They have sent me one reply that was completely irrelevant to the issue. I was made the offer on 29th June and am so frustrated by the way I am being treated. My case was in their care when it was lost and the items stolen, a very upsetting experience!
I want to put a formal complaint on one of your crew members called Waseem Zakarea, in my last flight with your company on July, 17th, flight MS753 from Cairo to Madrid.
First of all, I want to say that my company is carrying an important project In Egypt, together with the Government. Myself, as a Lighting engineer, and my colleagues, as Security engineers, have been flying with your company regularly during these past 4 years (you can check my record, my gold member card number is: MS 4007866004 ).
I have to say that in all my flights with your company, crew members were always correct, and in all these years, nobody has behaved in such an impolite and incorrect manner as Mr. Z.
1- From the first minute of the beginning of the flight and throughout it, his behavior towards me was totally incorrect for not being professional, but ironic and sarcastic when he delivered to me headphones and pillow. As an example, he was trying to annoy offering the headphones and when I was going to take them, he was taking them out. Of course, this attitude was completely inadequate.
2- In any case, what I am complaining is what happened at the end of the flight when we were about to land. Mr. Z passed by my seat and indicated me the safety procedures for landing (seat in right position, tables …). In that moment, I was watching a movie and I followed all his instructions while continue watching the movie. At that moment, he touched me and shouted me “you have to look at my eyes while I am speaking to you”. At this moment, I felt fear with his attitude. I said “sorry?”, and he entered my row of seats (I was alone in the 3 seats) and he put his face very close to mine and shouted again “you have to look into my eyes when I’m talking to you!!”.
Despite the fear I was feeling, I faced him and told him that he cannot talk to me in such a manner.
After landing, I spoke with the crew responsible and the pilot explaining the entire situation. They apologized on behalf of Egyptair, being very comprehensive and very professional. They encouraged me as well to write a formal complaint (which I did). After talking with the ground crew, they told me again to write this email because your company takes very seriously the behavior of their staff.
Thank you for your time, and please feel free to contact me for any further explanations.
My Egyptair flight to and from New York ( July 3rd -July 13) had an air condition problem in the economy class. The air condition was only turned on after many complains and up to five or six hours after take off which made the plane very hot and humid. The crew always had a ready answer that it is working but after so much complains they turned it on. This is unacceptable and my family refuse to fly Egyptair again, although it is a comfortable, direct flight to NY.
The line Cairo – Toronto is served by an old Airbus A320 – 200, the plane is so old and not equipped with any long trip entertainment capability by means there is only an old screen for every 3 or 4 rows – an obsolete sound system that you hardly hear anything showing on the screens. The same movie kept repeating for almost 5 times as if they have intentionally decided to punish the entire onboard passengers – if you don’t like what is showing on the screen, just sleep or jump off the plane for you don’t have any other option you can not check the flight status and that was quite stressing like what happened to anyone when he wanted to check the flight altitude and location to decrease his stress instead of watching a lousy movie that he don’t like etc. – the food was so bad and the entire trip ended in Cairo by waiting almost 20-30 minutes to leave the plan and the old plane lights went off and no tube was available so we had to wait longer queue for bus transportation. I just wonder why Egypt Air is doing this to Canada passengers and potential tourists who get the worst ever impression before even entering Egypt (also no comments about the Business class that is a total disaster)- if Cairo – Toronto – Cairo is one of the busiest routes and one of the longest routes not eligible for big planes such as 777. There is a huge difference between 777 and airbus 320-200.
My ipad and my camera have been stolen from my backpack at cairo airport in Tuesday 16-3-2017 at 11:25pm on flight from cairo to amman noting that i was forced to deliver it at the boarding since i have 2 backpack and only one is accepted to carry-on.
Its been 2 days of communication with your agents and there is no response or any kind of cooperation.
This is not accepted at all and It will be the first and the last time to deal with your company as there is no any kind of respect and safety.
This is a bit strange. Someone opened my Vodka bottle emptied it and replaced it with water, opened my other Amarula bottle and drank half of it. I was travelling from Cairo to Beijing on the flight MS955 . What kind of company is this ? You steal from someone’ checked in bags? This is disgraceful
MS 684 delayed from 4:00 am to 1:50 pm, with the most un-professional attitudes from your staff at DMM airport. It s really frustrated what you are doing. Comparing to other carrier handling the same problem you are at the bottom line. Your staff need training and transparency on how to deal in such situation. Cant tell you in similar situation how Ethiopian airlines dealt with passengers, considering that am comparing with other category of carrier.
Waiting for your reply after very long 10 hrs at airport., and still more are coming.
Unfortunately my return flight on MS 913 was delayed from DXB. After reaching the airport at 5:45 P.M. I received my first 2 bags after 35 minutes that was great but the point is my third bag was received at 7:45 P.M. and some other Passengers too. when i asked the person in charge about the delay. He told me “we are have the same situation” he meant the long wait instead of giving me a justification or assistance I’m very sad about the bad quality of presented service from my national Airline i made this complaint to not to have a compensation or any benefits only to find more monitors and a good presented service in all Egyptair’s sections to promote the sales.
Thanks
Ms 757 Dated 20 Jan, Z class. On my travel, the remote controls were not working and the games in the TV library were loaded for kids. If this happens in business class what about economy class. Not at all happy with our trip.
Flying from Bahrain to Cairo and back to Bahrain on Express was horrible … I have paid $ 335/- to sit for whole journey on small chair and nothing to do except looking at the back of the passenger front of me .. such great experience.
On my flight to Cairo on December 30, 2016 … the meal offered is not acceptable by all means .. I could no figure out, is it breakfast or dinner.
On my way back from Cairo to Bahrain on January 14, 2017 … suddenly the cabinet was very warm and after complaint, the cabinet become very cold, after the complaint, the cabinet again became very warm … very professional !!! asking for blanket, the answer s we ran out, we don’t have!
I use to be Gold member and I start flying with different airline due to your service. But, after your publicity requesting Egyptians to support the national airline, I did so and I very much regret what I did.
Now due to using other airlines, I have been downgraded to blue, please feel free to have your card back since I will not use your Egypt Air again,
I recently travelled on Egypt Air – on my return flight I had to upgrade and change the date of my flight from Jeddah to Cairo and then Cairo back to Toronto. I had to upgrade to business class.
This was specifically on January 4th from Jeddah and January 5th to Toronto in the year 2017 just a week ago.
I did not mind the upgrade nor the cost of the upgrade but from the onset I was treated abominably by the ground staff as well as the inflight attendant. I felt discriminated as I was not Egyptian and not wearing brand labels.
During security check the attendant served the economy passenger first literally pushing me aside and made me stand in the economy line during security check when boarding the plane from Cairo to come to Toronto the attendant called me back three times to make sure that I had a business class boarding pass. During the flight the air steward questioned me I was coming from the economy class and in addition when I buzzed for the attendant no body showed up. I had to take my dinner tray back to them.
The head fight attendant did come to talk to me but instead all she said was I was too sensitive
rather than accepting their deficiencies. I was thoroughly disgusted by the service, I was not treated with respect by the Egypt air staff and would not fly Egypt Air again. I would have complained sooner but am only starting to feel better now.
I did not at all feel that I was travelling business class as the staff were very condescending.
Impossible to contact egyptair for damaged baggage complaint.
On 17th December baggage arrived at Barcelona with 2 of the three locks broken and the bag open. Reported at airport ref BCNMS141194 at 13.17GMT
Unable to report to Egypt Air – the mybaggage link on the website for reporting does not work. Complaints sent via email are returned, unable to be delivered. Telephones remain unanswered and eventually cut off. Able only to contact 1 person Maria in Barcelona by telephone but email address given by her did not work either.
A horrible experience with Egyptair. I travelled from JFK to Mumbai via Cairo. First of all the Egyptair representatives at the airport were not very helpful and downright rude. The flight attendants were not very co-operative and rude in behaviour as well. To top all of this, after reaching home I realized that my baggage lock had been removed and my watches worth 500USD were stolen. This has created a major concern as fortunately in my case things were removed from my bag. Given they have easy access to passenger luggage, it is a high possibility someone can easily slip illegal/dangerous stuff into my baggage which can cause some serious consequences. I will never be travelling through Egyptair ever again and will strongly recommend against the airliner.
I booked a ticket from Johannesburg to New York for November 25, but due to unforseen circumstances i had to change the flight, so i went to the airport spoke to a Egyptair attendant BEFORE the fight was due to board, he ensured me that the ticket was open, and all i had to do was to contact the ticketing centre and change the date to the new date. I tried to get through more than 10 times, eventually i got through spoke to someone who had to manually open the ticket because it was cancelled by the attendant at the airport, then he said i should call reservation to change the date, i did that someone told me that i could change the ticket, said i should pay an amount of R2240.00 for the change and he would immediately send a confirmation email! He failed to mention anything about a deadline, i paid the amount immediately, sent through the email and waited. Then i tried calling the office for 6 days to try and get through to ask for a confirmation email. I sent an email to 4 different email addresses and i have still not heard anything back. Eventually i got through to the same unhelpful, unfriendly representative who told me my reservation was cancelled. So i spent about R8000.00 and i still have no reservation.
ticket number : 0771089280041
original date : 25 November 2016
route : Johannesburg to New York
I am a frequent traveler (FQTV 992009102826311) using your domestic flights almost every week between Hurghada & Cairo. I booked on 07/11 a trip to Cairo on 21/11/16 with flight # 077 2427623366 as I had to go to Cairo for a very important appointment with Professor/Dr. Franz Dieter Jandel coming for Germany for few hours and I had to meet him for medical consultation before travelling to Germany for an operation. After I booked the flight I was informed from Dr. Jandel that he had to change his arrival day to Cairo, accordingly I changed my flight to 22/11 @ 18.30 hrs. (Ticket # 077 2427654392) and paid the fees EGP 181 as I was trying to fix this important appointment since 3 month!!
On the 15/11 @ 15.42 hrs. I receive an SMS from EgyptAir informing me that flight # MS 340 @ 18.35 hrs. has been cancelled and they changed my departure to MS 342 @ 21.10 hrs. I went immediately to EgyptAir office in Hurghada and explained the situation and asked to check the availability on any other flights on the same day but it has to be earlier due to this important appointment with the Professor in Cairo. The gentlemen at the counter asked me to give him some time and he said that he will get back to me with the feedback. On the 15/11 @ 20.53 hrs. I received an email with the E-ticket confirmation on 22/11 @ 17.05 hrs.
I went to the airport on 22/11 arriving at 16.00 hrs. in front of the check in counter and I was surprised that despite the fact I have a confirmed ticket and arriving 1 hour before the domestic flight that the flight is over booked and the gentlemen at the counter asked me to stay at the lounge till he fix the boarding and will bring it over in 30 min. I waited for 30 min. but nothing happened so I went to check the situation and didn’t find anyone at the counter and someone informed me that he will search for him. Few minutes later a gentleman came his name is Mr. Alaa Ahmed Hassan and informed me that I cannot travel on this flight as it is overbooked and will try to book for me on the flight @ 21.10 hrs. I explained that it is impossible and that I have an extremely important appointment in Cairo and if I will not travel to meet him then I have to go and see him in Germany which will cost me money & time!!
I saw by myself that there are at least 10-15 passenger checked-in after me and got their boarding!! I cannot imagine how to overbook a plane and the worst thing for me is the way how the overbooking is handled which shows real amateur in this situation and it could have been handled much easier if he would approach all the customer from the 1st check-in and offer a compensation voucher especially that the majority of the passengers were on holiday so it will not make any difference for them to travel few hours later but for me it is a serious matter and I lost my appointment with the Dr. and don’t know what to do as I was suppose to do the operation in the 1st week in Dec in Germany!!!
The police officer in the airport escorted me to file a complaint/report at the police station as per my request and I will do all the necessary to get my rights as I never witnessed such bad attitude and behavior in handling such a serious issue and if I have the chance and the possibility to use any other airline I will not think twice but for me EgyptAir is over and the prices offered for the domestic flights is ridiculous for such lousy service.
I got the police # report and will file a court case and all the necessary documents/proof is available along with the entry time to the airport.
Something has changed for the worst. I was a regular passenger in business class for many years…and quite pleased with the BKK/ JFK service. Now, staff at the bkk office have become unhelpful. The supervisor lady keeps assuring me to wait, till next month for biz class promotion…but next month never comes! ..that was 4 months ago !!!…nothing ever happens..they have NO customers in the office ever when I stop by to inquire about my booking.. the service level at Egypt air BKK has dropped from ‘A’ 100% to ‘F’ – .. Very disappointing !
I flew last thursday 17/11 from Tunisia on egyptair flight number 844. After being back home i found that my bag was opened and my perfume (sauvage dior) had been stolen.. whatever this was stolen in Tunisia or Egypt, make no difference for me as egyptair should investigate such cases.
I flew from Istanbul to Cairo and final destination was Juba..my two luggages did not arrive in Juba, South Sudan. I sent more than 3 emails and I already contacted duty officer in Juba and I already informed THY but 2 days has gone but NO response from airline. I do not understand why are they behaving like amateurs. All my important things were in my baggage but your airline seems least concerned. Improve customer service.
I traveled from jfk to cairo on September 6 and i went to egypt air desk to ask the guy that was sitting there doing nothing one question. He didn’t even give me an eye contact and he kept turning his head the other side and he was very rude that was at 2:30 pm.
And then I arrived egypt and after couple of days i went to egypt air office at el raml station in alexandria to buy 4 tickets from alex to sharm el sheikh. The lady there was also rude and I mean she has 0 customer service skills, I am a regular customer and I have been using this air line for more than 20 years. Its a great airline, nice staff, but need to improve on customer service.
Pathetic services. I had issues with payments. They deduct the money from my account but ticket does not reflect any changes. Tried several times to connect to customer care center in Dubai but no response. No numbers seem to respond. Spent the whole day on this. I dont even know whom to approach now.
I am writing to complain about the service I have received whilst flying with your airline from Guangzhou to Vienna via Cairo.
I lived in Guangzhou for three years and on June 25th I flew from Guangzhou to move to live in Vienna.
One of my two bags, which contained most of my personal possessions failed to make it to Vienna. I was able to supply a picture of the luggage and was told that staff would do their best to find it.
I am unhappy with the level of service I have received since this event. One week after my flight I was emailed and told that my luggage had been found and it would be on the next flight to Vienna. Vienna ground staff informed me it wasn’t. Since that it appears nothing has been done. Vienna ground staff insist the bag is still in Cairo however nobody is looking for it.
I am unhappy with the level of service I had received. Despite most of my clothes being gone for over four weeks I have received 90 euro compensation to replace them. I have not received one phone call from EgyptAir and am only getting information after hours spent phoning or going to the airport. Most phone calls and emails I make and send have been ignored.
I bought a return ticket to Cairo from London and on my flight back from Cairo to London on Sunday 14th February 2016 at the arrival area at Heathrow Airport I found that my suitcase was cracked. After reporting it at the airport and received a Damage Baggage File Reference LHRMS 10037 I wast told to contact [email protected] which I did sending the required information.
After receiving several emails Egyptair Airlines agreed to compensate me with $100, and on 19 May 2016 their Accounts Department told that they would process the payment which will be transferred to my bank account some days later. Today 20 July I am still waiting for the transfer to be completed. It is taking more than 5 months since I wrote to [email protected] and they are now ignoring my latest emails I sent them to inform that I haven’t received any payment into my bank account yet. I am utterly disappointed in the way my claim is being handled by Egyptair Airlines.
I and my family booked 4 tickets to Istanbul on the 16/7/2016, flight MS 735.The situation in Turkey wasn’t stable and the airport was closed the previous night. Today, 16th of July we called Egypt Air to inquire about our flight and we were told that everything is normal and there is no cancellation. We arrived at the airport around 12 o’clock to find out that the flight was canceled and the employee at the Egypt Air office told us that the reason for this is that Ataturk airport is closed. We insisted that it is not, because we had checked out before leaving but she kept saying that even Turkish airlines have canceled their flights. We re-booked our tickets but when we went out we found out that Turkish airlines didn’t cancel their flights and that the airport in Istanbul was functioning normally. So the two reasons for cancelling our flight were two lies and we were refused any compensation for wasting our time and money to get to the airport. We had many bags and going back home was extremely distressful for all of us and we were very disappointed with the way issues like ours are dealt with. We expected Egypt Air to show some care for the passengers that use it so that they can recommend it to others but with this experience I regret to say that I will never use it myself or recommend it to anyone.
Flight MS 758 from Schiphol to Cairo delayed 29 hours. Customers given little to no information, herded around like cattle, lied to. Trying to contact them to address this issue and provide compensation under EC Regulation 261/2004, but no response.
I am working with an international company in Turkey. I had a business trip to EGYPT, I made a reservation on EGYPTAIR from Istanbul to Alexandria at 1/7/2016 flight no. MS9296 e-ticket no. ( 077-2282593319) operated by Turkish Airlines. When i arrived at Istanbul airport, I found the airline removed my name from the flight and replaced me with another person although i had a print of my ticket 24 hours prior to the trip and status confirmed. Seat (11D) was assigned and i was at airport 3 hour earlier. I failed to understand how this happened. Even the customer service was not able to help me find a resolve. Who could possibly replace me while i had a confirmed ticket. All they say is go to ticket office and reschedule your flight for tomorrow. Nobody from egyptair is at airport to help or support. Even the phone is not reachable. After 3 hours waiting i reached the ticket office operator and explained to her I have to be in Egypt by noon for business meeting. Finally she found a seat in Cairo flight after 6 hours. Finally i landed in Cairo airport and i got a Limo to drive me to Alexandria. Reached the meeting exhausted. Unfortunately, i will never use EGYPTAIR again.
1. Flight delayed from Madina to Cairo on 3rd July 2016(MS 640) as a result me and my family missed connecting flight (MS 779)from Cairo to London on same day. I had 13 years and 10 years old boys and it was very confusing at the beginning when flight was delaying.
I was initially told that flight delayed but plane already left Cairo so I would be fine to catch the flight. Then when I was pressing i was told i won’t be able to catch the flight. This very bad and unprofessional. I should have been informed at the beginning that it wouldn’t be possible to catch the flight.
* Due to Ramadan all the restaurants were closed when we arrived. My two sons were so hungry, despite my repeated request to provide any kind of food, I was told they are getting some food, my son was crying in front of the staff, at the end food was given just before the flight.
We had to catch the next flight on 4th July MS777 but it is month of Ramadan, it was so painful..the whole travel.
Secondly:-
As I said we had a very tiring trip, when we arrived at Heathrow, out of 13 luggages we only received 2. We bought gifts for relatives for Eid and all our clothing, I don’t have a single set of cloth to wear . How come 2 luggages comes and the rest didn’t come. When I went to baggage claim desk I was told they are still in Cairo and they will arrive at Heathrow tomorrow’s flight.
Imagine we came home and not a single cloth to wear to change after a long journey.
I would like to know how two luggages came and rest 11 didn’t come on the same flight.
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Best regards,
Jamaal Ali
Unfortunately my husband was returning on board ms856 today from krt. After reaching the airport on time he learnt that the flight will be delayed without prior notice. That’s not the issue, the point is my husband and some other businessmen went to Egypt Air office with the manager being extremely rude and unprofessional. He claimed that it was not his issue and told them go ask the ministry of civil aviation and they are responsible for same. To make a note, Qatar airways and Saudi Arabia airlines were also late but unlike Egypt Air office they apologized to their passengers and invited them on Iftar at the restaurant found at airport. On the other hand passengers travelling on board Egypt Air were thrown away not caring even to apologize.
I booked a trip to Cairo for our family through Egypt Air online and received error messages. I tried again the next day and finally it went through. When I got a bill for the credit card, they had billed me several times. I requested a refund right away when I found out, but they still have not given back $500 saying it is a penalty fee. Penalty fee for what? For their website having problem? I received no response to request for refund and request for information to file complaints. I really don’t know what to do. I’ve called many times and no one has return my calls…what a service.
My daughter is being harassed daily by an Egypt Air employee. He works in the customer service area or reservations I don’t know exactly where. We have contacted the Egyptian Embassy here in Chicago and Washington and are waiting on a response from them to know what they are going to do to put a stop to this. I tried to contact his friends to ask him to stop with only the answer of him using his friend’s phone to call me and harass me. I immediately hung up and blocked the number. EGYPTAIR needs to put a top to what their employees are doing. Somebody needs to monitor them.
After being verbally and physically abused by Mr Fekry, the customer service manager of Eygptair at Cairo airport on Sunday 5th June at 8:20am, I will never fly Egyptair again. I have never felt so terrified for my own safety and still feel very traumatised by the events.
On the 28th of May, at 3.00pm, I flew from London to Cairo via flight MS778. On the 4 hour flight, we were not given headphones so as a goodwill gesture we were told by the flight crew that if we present our boarding pass at Duty free when we landed in Cairo we were entitled to $20 USD worth of purchases. Being a late and already delayed flight, I didn’t have time to take advantage of the offer and decided to use it on my return flight.
On the morning of Sunday 5th of June, I explained the situation to a duty free staff, to which he responded that it was fine. When I went to the check out, another staff member then told me that I was unable to purchase my goods via that method, so brought it to the attention of Shady, the duty free manager. He then took me to the Egyptair customer service desk where another gentleman was having the exact same dilemma.
Unable to assist us further, he called upon Fekry, a very large man, the customer service manager of Eygptair. By now, this had taken approximately 25 minutes. After waiting a further 5-10min for him to get off the phone, both the gentlemen and I explained the situation another time before Mohammed Fekry initially agreed to give us the vouchers. Our condition was that we had to wait 5min for him to print the vouchers to show the Duty Free Staff members.
10 minutes later, he returned and explained that I was unable to redeem the offer and accused me of lying about the situation, which was absurd as there was another gentlemen in the same situation AND he already agreed to the vouchers.
At this point he was beginning to get aggressive in his tone, and started using derogatory language. He became disrespectful and spoke down to me using extremely sexist comments and refused to continue helping me and told me to use a complaint form online after throwing my boarding pass back at me.
Disgusted with his unprofessional behaviour, I wanted to take a photo of his name tag to report him. I took out my phone and before I even got a chance, he violently snatched the phone out of my hands, threatened to refuse me from flying and would not give back the phone. Realising that I was getting nowhere after many failed attempts in asking him to return my phone, I reached out to take my phone back, but then he grabbed onto my hand and phone with a very firm grip, which he refused to loosen. In an attempt for me to let go, he violently shook my wrist while continuing to squeeze it even harder. He was a very large man, approximately 3 times my size, and I was terrified he was going to damage or break my wrist as by now it was in excruciating pain. By his deranged facial expression and aggressive stare, I felt that he wanted to further torment me.
At this point, the situation had certainly drawn a lot of attention from both staff and customers. Being a women in an Islamic country, I felt so powerless as many male Egyptair staff just stood and watched this man assault me.
I’ve never felt more worthless, humiliated, disrespected and as I mentioned earlier, never been more terrified for my own safety in my entire life. When he finally let go, I was in shock, shaken up and in tears. My wrist was in pain, and still is from the incident; I am now seeking medical attention for it.
For a country that is struggling with tourism, your staff’s disgusting and unprofessional behaviour is surely not helping the situation. And it is for this reason, I will never fly Egyptair again.
Omg I dont know where to start. Ive been living one hell of a week, and the airline’s agents dont respond to email or telephone and I had to cancel my flight because of a schedule change with no reasonable option. I am looking for a resolution.
I had ridiculous experience with your company. My flight number was MS 737 30.05. Ticket number 077171084793102.
I flew from SSH and final destination was Russia, OMS.
The flight to Istanbul has been delayed for 2 hours. And i had a connecting flight to Moscow with aeroflot, non refundable ticket. I spoke with cabin crew and all of them assured me that the egyptair office will sort out my problems.
Rep of egyptair met the customers near plane and the story starts…. i asked what should i do and showed then my ticket which belongs to aeroflot. He lost interest and told that we dont have any responsibility. I tried to follow him but he again told that no one will help you AND YOU ARE WASTING YOUR TIME there. After I was upset and moved to the gate and this person shouts to my back that YOU DON’T know anything! I just started to cry. I found the egyptair office and start to tell my story again. The lady there was so nice and helpful. She reconfirmed that you booked the flight with other company and we are not responsible. But sorry… I lost my flight with Aeroflot because of a delay caused by your airline.
After the manager of the office mr. Tarek Gabr came. I told my story to him and he told that we cannot do anything. We don’t have a contract with aeroflot. I asked mr. Tarek proceed with official to make a complain against the rep who made me cry.
Mr. Tarek was upset that I wrote a complaint and was not really concerned about customer satisfaction. He just offered to book a hotel. No discount for the next flight, no ticket or even a cup of coffee.
I still cannot believe that I faced all of this.
Ive lost close to 270 USD due to this airline.