You ran a promotion for double enrich miles recently for flights bought between Oct 26 till Nov 8 2017 to fly till end of Dec 2017, what a stupid promotion. How about people who bought their flights much earlier or later to fly till end of December 2017. The promotion doesn’t make sense.
In addition, I am a victim of your customer service personnel who are ill informed of the promotion terms and conditions, which made me decide to take a return trip all the way from Kuala Lumpur to London, as it would enable me to get double miles and maintain my gold status for 2018. I feel so cheated and I have lost my trust on this airline.
They should know that verbal confirmation is also a contract. All I need them to do is to continue to grant me the gold status as a form of apology instead of just telling me that sorry that our customer service is ill informed.
Peter
1.0
What A stupid point system you have!
All your staff are lazy and stupid…including your Irish reject CEO.
The worst airline company in the world.
Read all the comments from the Australian…what a disgrace!
If you can operate an airline company, I suggest you give it to someone who can.
Woan Chyi
5.0
Hi, I’ve emailed 4 times (1st one dated 12 Sep 16) to Enrich to claim for my missing mileage and till date I haven’t received a single reply. I called up the MAS/ Enrich hotline 3 times, which the 1st one was on a Saturday and the operator told me that Enrich staff don’t work on weekends so to call again on weekdays. When I called again on weekdays I was told there’s no Enrich staff on the line and asked me to email. Told them I’ve emailed many times but no response then I have to prompt the operator to take down my details and then he promised he’ll ask a Enrich colleague to call me, and again, till date I haven’t received any call.
Disappointment aside, it seems like MAS is really putting its service and reputation at stake.
All I want is a response and help to update my missing mileage. I have no choice now but to put in a complaint, and i demand for a reply with expaination and action ASAP.
You ran a promotion for double enrich miles recently for flights bought between Oct 26 till Nov 8 2017 to fly till end of Dec 2017, what a stupid promotion. How about people who bought their flights much earlier or later to fly till end of December 2017. The promotion doesn’t make sense.
In addition, I am a victim of your customer service personnel who are ill informed of the promotion terms and conditions, which made me decide to take a return trip all the way from Kuala Lumpur to London, as it would enable me to get double miles and maintain my gold status for 2018. I feel so cheated and I have lost my trust on this airline.
They should know that verbal confirmation is also a contract. All I need them to do is to continue to grant me the gold status as a form of apology instead of just telling me that sorry that our customer service is ill informed.
What A stupid point system you have!
All your staff are lazy and stupid…including your Irish reject CEO.
The worst airline company in the world.
Read all the comments from the Australian…what a disgrace!
If you can operate an airline company, I suggest you give it to someone who can.
Hi, I’ve emailed 4 times (1st one dated 12 Sep 16) to Enrich to claim for my missing mileage and till date I haven’t received a single reply. I called up the MAS/ Enrich hotline 3 times, which the 1st one was on a Saturday and the operator told me that Enrich staff don’t work on weekends so to call again on weekdays. When I called again on weekdays I was told there’s no Enrich staff on the line and asked me to email. Told them I’ve emailed many times but no response then I have to prompt the operator to take down my details and then he promised he’ll ask a Enrich colleague to call me, and again, till date I haven’t received any call.
Disappointment aside, it seems like MAS is really putting its service and reputation at stake.
All I want is a response and help to update my missing mileage. I have no choice now but to put in a complaint, and i demand for a reply with expaination and action ASAP.