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  1. 5.0

    I am a member of the BA Executive Club (17270325)

    I booked a return ticket to Barcelona via the BA website in Jan for a trip in August – part paid with ~21000 Avios points + £190.

    Due to personal reasons, I had to cancel the booking in June, which I did via website again. The website said I would be charged £60 for cancelling the booking, so I went ahead with the cancellation. At the time of cancellation I was not told that (1) I would only be refunded the taxes and (2) I would lose all my avios points.

    I contacted BA customer service twice, and was finally told that because I booked a “commercial” flight and not an “avios” flight, I will not be refunded the points – and all this is in the terms and conditions.

    I have spent years collecting those avios points and believe I am entitled to a refund of the points – as the avios website states that the points should be refunded.

    I am very disappointed at the lack of transparency of the real cost of cancellation. This experience has put me off avios and BA – I hope this forum with assist in getting the points refunded.

  2. 5.0

    As a frequent SILVER EXECUTIVE passenger (No. 45720999) I have to bring to your attention a most unpleasant experience.

    Flying on BA094 from Montreal, commencing 5th September, 2017, to LHR I was allocated BUSINESS class seat No. 02D.

    After a short while I felt some discomfort in the centre of my back, which has suffered from a severe back problem (please note I requested wheelchair assistance), so placed my pillow under the base of my spine.

    Later, my seat was manoeuvered into the sleeping position using my pillow as a head rest. There was no improvement and I became extremely uncomfortable for the next 5 hours.

    On arrival at LHR I inspected my seat and found it had completely SPLIT IN TWO HALVES. I made a female member of the cabin crew staff aware who, on inspection, apologised telling me she would make a report of my complaint and arrange an immediate repair.

    I rarely complain but do feel some kind of compensation is called for on this occasion.

    I eagerly look forward to your reply.

    ANTHONY ALLEN

    Attached: copy of boarding pass

  3. 1.0

    I am a member of the ba Executive Club (Membership Number :- 14097626).

    I recently booked a Return Ticket on ba from LGW to PFO (10 Oct -17 OCT) on 2 October,
    I found I was unable to make the flight, owing to my daughter’s illness. I contacted The Executive Club on 0844 493 0747,on 3 October 2016, for advice on how to cancel this flight, as that number specifically offers to give assistance with ticket cancellations or transfers, to Club members.
    I spoke to a lady assistant on that Tel No, and asked for alternative advice on receiving a refund. I specifically asked about transfer to other dates but explained the difficulty with this option, was that ba cease flying to Paphos, for almost six months, a few weeks after the above cancelled flight on 10-17 October.
    The assistant explained in some detail that the only option I had was Refund. I asked several times what this involved and was advised that I would get back between 10% and 15% of fare paid. She could not tell me exactly but I would be told by letter in a few days time.
    The assistant seemed unsure how to respond to my very simple inquiry, and left me hanging (on phone), on 3 separate occasions while she sought advice, which I could hear in the background. During this 30 minute call, the only advice I was given, is the above limited and imprecise information. .
    She made no attempt to suggest Transfer other flights or airlines, or any other option which improved on the above loss of 90% (or 85%), above.
    The assistant was polite at all times but the information she provided, added nothing to my understanding of various alternatives.
    Certainly I did not feel that my membership of the ba Executive Club , offered any support, on this my first use of the facility.
    I would be grateful for a more comprehensive response to my request to cancel the 10-17 October Flight, and for advice on how to mitigate my loss, either by transferring the booking to another ba Flight to Paphos , or Larnaca, or another ba venue, or even crediting me with the amount paid, to be used when ba begin flying in 2017, to Paphos.

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