My heart is really Heavy at this point while I seriously pondered about if I should say anything or drop it, and of course I respect Hampton inn meridian wishes. I am a loyal Hampton Hiltons honor member and have been for years, I serve as a Bishop in the Lord’s Church and the State Bishop for Mississippi Global Fellowship. I try to bring each year when hosting our state fellowship to push our business towards Hampton inn and Hilton. on my way to work each day I have stopped to get a cup of coffee and I am out the door, no one seem to have had an issue matter of fact I asked if it were ok and I was told it was no problem. however this morning I was stopped at the desk, and told in front of those who were perhaps checking out by the clerk that management said the coffee was for hotel guest and I was not to come back again. perhaps MY FEELINGS ARE HURT MORE THAN ANYTHING, I PASTOR IN THE COMMUNITY AND WHEN OPPURTUNITY PERMITS BRING BUSINESS TO Hampton. I am never rude or cause any disruptions but the way I told and spoken to it was hurtful, and with so much negative things going on in America that was fruitful. I respect Hampton policy and will not return. thank you allowing me to share my heart.
Eugene Rockett
5.0
Good morning Mr. Swords,
I must say it took some thought before I composed my email about my frustrations with your sales staff. I finally decided to write a complaint letter after I did not receive a follow-up email from your sales associate Stephanie Rubio. My wife and I are planning a special event for my daughter who’s having her first child. We stopped by the Hampton Inn on Sugarloaf on Saturday, August 18, and we were promptly greeted by the front desk staff who were friendly and very helpful. We asked if we could see one of the event rooms and we were delightfully pleased with the meeting room. We completed the sales form, and I was told that we would receive a call from Stephanie on Tuesday when she returned. I have did not received a call although I completed the sales form with my contact information or a call back from the voicemail I left Stephanie. My wife was still interested in the event space at your property and decided to go back to your location on the following Wednesday. She spoke with Stephanie who presented herself disheveled and unprofessional. Stephanie confirmed that the date was not available, however, my wife asks about alternative dates. Stephanie stated that she would send my wife an email with available dates of when the event space would be available and a quote of how much it would be to block several rooms. I can tell you that as of this email I still have not received a call or email from Stephanie. Mr. Swords, if this is how your property conducts its business, I can see why your parking lot was empty each time I visited your location on Sugarloaf. My email to you Sir is only to let you know of my experience as you may not be aware of the feedback others may be having with your sales staff. I will also add my thoughts to other social media platforms to let others know not to waste their time when planning an event with the Hampton Inn on Sugarloaf.
Thank you,
Respectfully,
Eugene and Ayesha Rockett.
Wayne Heugatter
1.0
Online reservation made on 5/21/18 for stay at Hampton Inn, Hillsboro, TX on 6/22/18.. When confirmation 90548084 was received, 5/21/18 10:51am,arrival date was 5/22/18. Immediately called the hotel same date at 11:00am to advise of error and was advised correction would be made. E-mail received 5/25/18 thanking me for stay. Spoke with Jennifer, Mgr, same day and was advised again correction would be made and either credit card credited or room will be booked at no charge. On 6/20/19, decided to verify booking and was told by Veronica no reservation for 6/22/19 was in my name. Veronica booked room for 6/22/18, conf #84233213. Advised Veronica credit card was charged on 5/23/18 in amount o f $100.57 and requested Jennifer to call. Return call was never received. Upon arrival on 6/22/18 was advised by Emily, Mgr, facility had overbooked and no room was available. Requested Emily to locate us a room and was booked at Comfort Inn at a cost $145.77. No apology was made by any employee while attempting to correct problem. When checking in at Comfort Inn, we were advised Hampton overbooks all the time. I am truly disappointed in the service received and will be hesitant to book another Hampton Inn room. I am requesting through this posting a credit to my credit card in the amount of $100.57 plus a refund of $145.77 for the inconvenience my wife and I experienced with this comedy of errors.
Chris Hansen
1.0
Had to cancel a reservation for business travel due to major illness a day before I was supposed to stay. Was told that since the policy was 48 hours i would have to still pay. Kind of difficult to plan when you will be sick. Last time I ever make a reservation at any Hampton Inn or affiliated hotels.
Jennifer Knapp
5.0
Where to begin: In a word, horrendous.
Our ‘corporate rate’ contract has been a nightmare from the get-go. Your so-called hotel ‘reservationists’, with their, incompetent, snotty attitudes, will do anything to get you off the phone, and flippantly transfer you to another hotel, like to Los Angeles, when I was calling for Colorado location – speaking to you, Lisa.
Then, a so-called General Manager in Colorado – yes, that’s you, Michelle, cannot manage to do her job, let alone return a simple email; was overheard screaming from her office about resetting her password from one of my employees in her lobby, and further, hires similarly incompetent staff who again, were snotty and backhandedly proceeded to talk about me to my employee – um, did you not think that would get back to me?
We are canceling any business or contract we have with you – Bye, Hampton Inn. Hello Marriott!
Joseph R.
5.0
To: Hampton Inn Complaint Department
From: Joseph R.
August 7, 2017
I am writing this letter to inform you of the unpleasant conditions we experienced this past weekend at your Hampton Inn, 749 Chocolate Ave, Hersey PA 17033. Our confirmation number was 82196108. We stayed in room 110 on August 4 and 5, 2017. Our bill was paid with cash.
Our family has stayed at many Hampton Inns across the country, and this is not a typical situation based on our past experiences. However, this past weekend, our stay was not good.
Two times we called the maintenance department to plunge our clogged toilet because it did not flush properly. The problem seemed to be solved after they plunged the toilet, but on Saturday night it started again. Therefore, on Saturday night and Sunday morning, in order to use a toilet that flushed properly, we had to go out of our room and use the public toilet in the lobby area. This is totally unacceptable.
Another problem was cleaning our room. On Saturday morning, housekeeping knocked twice while we were dressing. Both times we told them we were dressing and would notify the desk when we were finished, which we did. However, after we returned in the afternoon, about three hours later, the room was untouched and not cleaned. We went to a concert Saturday night and when we returned, it still was not cleaned.
When we were leaving Sunday morning, the desk clerk asked if we had a nice stay, and we reported our problems. They apologized and said they would adjust the bill, but that small adjustment was only a token for all the inconveniences we experienced.
As I stated at the beginning of this letter, our family’s past experience with Hampton Inn was always good, but this experience was anything but good. I don’t think anyone would be happy being forced to use the public toilet in the lobby while paying over four hundred dollars for a two-night stay.
We are also AAA members, but no one informed us that you give a 15% discount for staying at Hampton Inn. I suppose we should have asked, but we didn’t know so we didn’t think about it.
In conclusion, we were very dissatisfied with our stay at the Hampton in Hersey. We were always treated well at Hampton Inns during previous stays around the country. Therefore, to have a bathroom that didn’t flush and a room not cleaned was and will be an unpleasant lasting memory.
Allen
5.0
During my recent stay, Frances, at the Hampton Inn in Ozark, Alabama, was the rudest manager I have ever come across. Not only was she rude to the customer, but the employees were complaining about her as well. I feel someone in management needs to look into her customer service and managerial skills.
My heart is really Heavy at this point while I seriously pondered about if I should say anything or drop it, and of course I respect Hampton inn meridian wishes. I am a loyal Hampton Hiltons honor member and have been for years, I serve as a Bishop in the Lord’s Church and the State Bishop for Mississippi Global Fellowship. I try to bring each year when hosting our state fellowship to push our business towards Hampton inn and Hilton. on my way to work each day I have stopped to get a cup of coffee and I am out the door, no one seem to have had an issue matter of fact I asked if it were ok and I was told it was no problem. however this morning I was stopped at the desk, and told in front of those who were perhaps checking out by the clerk that management said the coffee was for hotel guest and I was not to come back again. perhaps MY FEELINGS ARE HURT MORE THAN ANYTHING, I PASTOR IN THE COMMUNITY AND WHEN OPPURTUNITY PERMITS BRING BUSINESS TO Hampton. I am never rude or cause any disruptions but the way I told and spoken to it was hurtful, and with so much negative things going on in America that was fruitful. I respect Hampton policy and will not return. thank you allowing me to share my heart.
Good morning Mr. Swords,
I must say it took some thought before I composed my email about my frustrations with your sales staff. I finally decided to write a complaint letter after I did not receive a follow-up email from your sales associate Stephanie Rubio. My wife and I are planning a special event for my daughter who’s having her first child. We stopped by the Hampton Inn on Sugarloaf on Saturday, August 18, and we were promptly greeted by the front desk staff who were friendly and very helpful. We asked if we could see one of the event rooms and we were delightfully pleased with the meeting room. We completed the sales form, and I was told that we would receive a call from Stephanie on Tuesday when she returned. I have did not received a call although I completed the sales form with my contact information or a call back from the voicemail I left Stephanie. My wife was still interested in the event space at your property and decided to go back to your location on the following Wednesday. She spoke with Stephanie who presented herself disheveled and unprofessional. Stephanie confirmed that the date was not available, however, my wife asks about alternative dates. Stephanie stated that she would send my wife an email with available dates of when the event space would be available and a quote of how much it would be to block several rooms. I can tell you that as of this email I still have not received a call or email from Stephanie. Mr. Swords, if this is how your property conducts its business, I can see why your parking lot was empty each time I visited your location on Sugarloaf. My email to you Sir is only to let you know of my experience as you may not be aware of the feedback others may be having with your sales staff. I will also add my thoughts to other social media platforms to let others know not to waste their time when planning an event with the Hampton Inn on Sugarloaf.
Thank you,
Respectfully,
Eugene and Ayesha Rockett.
Online reservation made on 5/21/18 for stay at Hampton Inn, Hillsboro, TX on 6/22/18.. When confirmation 90548084 was received, 5/21/18 10:51am,arrival date was 5/22/18. Immediately called the hotel same date at 11:00am to advise of error and was advised correction would be made. E-mail received 5/25/18 thanking me for stay. Spoke with Jennifer, Mgr, same day and was advised again correction would be made and either credit card credited or room will be booked at no charge. On 6/20/19, decided to verify booking and was told by Veronica no reservation for 6/22/19 was in my name. Veronica booked room for 6/22/18, conf #84233213. Advised Veronica credit card was charged on 5/23/18 in amount o f $100.57 and requested Jennifer to call. Return call was never received. Upon arrival on 6/22/18 was advised by Emily, Mgr, facility had overbooked and no room was available. Requested Emily to locate us a room and was booked at Comfort Inn at a cost $145.77. No apology was made by any employee while attempting to correct problem. When checking in at Comfort Inn, we were advised Hampton overbooks all the time. I am truly disappointed in the service received and will be hesitant to book another Hampton Inn room. I am requesting through this posting a credit to my credit card in the amount of $100.57 plus a refund of $145.77 for the inconvenience my wife and I experienced with this comedy of errors.
Had to cancel a reservation for business travel due to major illness a day before I was supposed to stay. Was told that since the policy was 48 hours i would have to still pay. Kind of difficult to plan when you will be sick. Last time I ever make a reservation at any Hampton Inn or affiliated hotels.
Where to begin: In a word, horrendous.
Our ‘corporate rate’ contract has been a nightmare from the get-go. Your so-called hotel ‘reservationists’, with their, incompetent, snotty attitudes, will do anything to get you off the phone, and flippantly transfer you to another hotel, like to Los Angeles, when I was calling for Colorado location – speaking to you, Lisa.
Then, a so-called General Manager in Colorado – yes, that’s you, Michelle, cannot manage to do her job, let alone return a simple email; was overheard screaming from her office about resetting her password from one of my employees in her lobby, and further, hires similarly incompetent staff who again, were snotty and backhandedly proceeded to talk about me to my employee – um, did you not think that would get back to me?
We are canceling any business or contract we have with you – Bye, Hampton Inn. Hello Marriott!
To: Hampton Inn Complaint Department
From: Joseph R.
August 7, 2017
I am writing this letter to inform you of the unpleasant conditions we experienced this past weekend at your Hampton Inn, 749 Chocolate Ave, Hersey PA 17033. Our confirmation number was 82196108. We stayed in room 110 on August 4 and 5, 2017. Our bill was paid with cash.
Our family has stayed at many Hampton Inns across the country, and this is not a typical situation based on our past experiences. However, this past weekend, our stay was not good.
Two times we called the maintenance department to plunge our clogged toilet because it did not flush properly. The problem seemed to be solved after they plunged the toilet, but on Saturday night it started again. Therefore, on Saturday night and Sunday morning, in order to use a toilet that flushed properly, we had to go out of our room and use the public toilet in the lobby area. This is totally unacceptable.
Another problem was cleaning our room. On Saturday morning, housekeeping knocked twice while we were dressing. Both times we told them we were dressing and would notify the desk when we were finished, which we did. However, after we returned in the afternoon, about three hours later, the room was untouched and not cleaned. We went to a concert Saturday night and when we returned, it still was not cleaned.
When we were leaving Sunday morning, the desk clerk asked if we had a nice stay, and we reported our problems. They apologized and said they would adjust the bill, but that small adjustment was only a token for all the inconveniences we experienced.
As I stated at the beginning of this letter, our family’s past experience with Hampton Inn was always good, but this experience was anything but good. I don’t think anyone would be happy being forced to use the public toilet in the lobby while paying over four hundred dollars for a two-night stay.
We are also AAA members, but no one informed us that you give a 15% discount for staying at Hampton Inn. I suppose we should have asked, but we didn’t know so we didn’t think about it.
In conclusion, we were very dissatisfied with our stay at the Hampton in Hersey. We were always treated well at Hampton Inns during previous stays around the country. Therefore, to have a bathroom that didn’t flush and a room not cleaned was and will be an unpleasant lasting memory.
During my recent stay, Frances, at the Hampton Inn in Ozark, Alabama, was the rudest manager I have ever come across. Not only was she rude to the customer, but the employees were complaining about her as well. I feel someone in management needs to look into her customer service and managerial skills.