I had booked for some value added services through your website for my flight from Muscat to Kolkata on 12th October, 2018. The services were not provided. Jet immediately sent me an e-mail confirming that the services have not been booked and hence the refund will be made with 7 working days. It has been 2 months since then. I have not received the refund. I have interacted with Jet through their website and submitted all the documents. Jet refuses to accept that the refund is due.
Bilal kazi
5.0
Dear Sir/Madam,
I am writing to complain about the behavior of one of your senior ground staff at Kuwait airport in my last flight with your airline.
My name is Bilal Kazi and I am one of your loyal customers. My family and I always have satisfaction with your airline. Although, last time I use your airline I saw unreasonable behavior. Last Thursday on October 8 2018, I have flown from Kuwait to Mumbai, my flight number was 9W 573 and PNR no DBEGYA. I was stopped on the final boarding desk by one of the senior staff requesting me to handover my hand luggage so that she could drop in the main luggage area of the plane. I disagreed and politely requested that I cannot do this as I had some very important paper works and documents related to my work. In the past I had gone through a similar experience where my hand luggage was misplaced. The lady was very adamant and rude and insisted that I have to drop off the hand luggage. I kept requesting but she overheard all my requests. The pilot Mr. Arshad also advised the lady not to further delay the flight. In the process she delayed the flight almost for half an hour. However after the whole argument I was allowed to board on the plane. She threatened me that she will not allow my main luggage to be loaded to the plane. She also called Mr. Roshan advising him to remove the luggage. I, however thought that she cannot do this as I had already checked in with my allowed luggage weight.
On Reaching Mumbai airport, at the luggage belt zone, I could not find one of my main luggage of 24 kg approx. On further investigating with the ground staff at Mumbai airport, I found that my luggage was off loaded by the same senior ground staff lady at Kuwait airport. I complained the lost luggage department and narrated the whole episode. My complaint was registered on the lost luggage ( file reference BOM9W40440 )and was told that I would be informed further in coming days. Today I got a call saying that I had excess luggage that’s why the luggage was offloaded. I told them this is not possible as I had two units of 16 kg and 24 kg respectively. And this was within the allowed weightage. And secondly I would have not got two luggage tags if I had excess luggage.
I feel the same senior ground staff has done this on purpose to harass me as I did not agree on putting my hand luggage to her request.
I am writing this formal complaint letter to you so that you can take notice of this problem and make sure that the Ground crew is reprimanded appropriately so that they don’t behave like that again. Would also appreciate your efforts to get my lost luggage at the earliest.
I have provided my contact details with this letter so that if you want to talk to me or discuss the matter directly, we can talk on phone or meet in person.
Aditi Ranjan
5.0
I along with my Husband and an infant baby were traveling to Muscat from Patna on 10th October 2018. My husband has a resident Visa of Oman and we (my infant and I) were traveling on Family Visit Visa which is valid for 3 months. There at Patna Airport, while check-in procedure, we were stopped by the Jet representative who was issuing boarding pass because my infant and I did not have a return ticket.
After repetitively explaining, that return ticket was not required for family visit visa, she was adamant on not giving the boarding pass for the entire journey. Also when my husband requested the same reason to be provided in writing, she refused conveniently.
It was a sheer harassment as we were traveling with our baby for the first time after her birth.
Finally we had to urgently book a return ticket without any planning to avoid further delay in catching the flight.
But when we reached Delhi, at the immigration counter, there we double checked that whether any such requirement exists. There we came to know the same thing which we were trying to explain to that madam in Patna.
Now we are left with a 31000/- unplanned ticket which we will have to cancel and get it rescheduled.
Suman
1.0
I must say that Jet Airways has been transformed from a trusted airline to one of the worst airlines in India.
I had a booking from Mangalore to Bangalore after which I had a connecting flight from Bangalore to Singapore on the same day but in a different airline. On the day of travel, the flight was mysteriously cancelled 2-3 hours before the flight.
On contacting the customer service, they did not agree to put me on a different flight on the same day even though it was available and instead postponed my travel to the next day without any prior information or consent. Since I had a connecting flight from Bangalore, I had to book a different flight myself which cost me 4 times the usual amount since it was a last minute booking.
On checking with other people, it seems to be quite normal these days for Jet Airways to cancel flights on very short notice due to technical reasons. Lesser number of passengers in a particular flight seems to be categorized as a technical reason now a days perhaps. To avoid any meager losses, the flights are just cancelled and the passengers are forced to bear the losses.
I for one am never booking a Jet Flight again.
Ms Vicki Lavender
5.0
Nothing was said about the baggage restrictions at the time of booking. For an international flight the carry on size is very small and no trolley bags?! Really? Who doesn’t have wheeled bags these days.
Our flight just got a whole lot more expensive
Lesson learned.
Abdul Khader
5.0
I made a booking on Jet Airways ref: AHHFNW. on 13th July 20178 for flight from hyd-dmm travel date 21,Sep 2017 .
I tried making the cancellation to the booking AHHFNW on 14th July within 24hrs time of booking, but to my utter dismay the cancellation request was not accepted and I was getting redirected to the home page of the airline repeatedly.
As per the zero charge cancellation policy within 24 hours the Airline is supposed to cancel my booking without any charge but, Cancellation was not accepted on the website for couple of hours until such time that twenty four hours passed after which my cancellation request was applied around the midnight of 14th Sep 2017 and I have been charged a high amount towards the cancellation of the tickets.
Now the airline is refusing to take the responsibility and reimburse me for the amount wrongly charged, showing the actual cancel time as their excuse for the same.
mohammadirshad alikhan
5.0
1. No sufficient space in flight to keep cabin hand baggage. Seems flight is too small and hardly fit for international travel.
2. Air-condition was pathetic and seems not working at all, I requested airhostess but she least bothered about request, finally after 1:30 hours I called supervisor to explain the situation but she hardly convinced and argued a lot, After a long argument she finally went to captain with the complaint. Somehow half of the journey completed the staff lowered the temperature. Now the question is why it took so much time to switch on the air-condition?
3. Air-condition was not working and on the top of that Airhostess is giving excuse while asking for water and showing empty water bottle and telling that I don’t have right now and I will give later. She never returned back for next 40 minutes.
4. Overall service was pathetic and flight was not fit for international travel.
VINU AGRAWAL
1.0
I would like to share my experience with you of this specific trip I made from New Delhi to Kathmandu on 23/05/2017.
I was making this travel to Kathmandu with my 2 months old son. Till check in every process seemed to be perfect and all on track. The ground staff was friendly and supportive but to my surprise when I boarded the flight my view for your airlines changed completely.
I had made a reservation for the 1st row and was allotted the aisle seat, since I had my baby with me I requested and changed my seat with the person on the window side.
Due to particular requirements of my child I was carrying his hand bag and couldn’t keep it in the upper baggage storage while being seated. After everything settled I was confronted by the aircraft crew “VIBHA” who asked me to put my luggage on the upper storage compartment . I requested her to kindly help me with this since I have a baby in my hand and it will be very difficult for me to move.
To my surprise she replied and I quote it in her exact words ” I AM SORRY I CANNOT DO IT I AM NOT ALLOWED TO HELP PASSENGERS WITH THEIR LUGGAGE. THIS MUCH YOU HAVE TO DO YOURSELF.” This sentence also came with a very rude gesture and with a high pitch in her voice.
When she spoke rudely I got furious and asked her to call for the cabin crew incharge to confront the situation, to which also she refused and walked off.
Later she came back and without even apologising and with the same arrogance on her face, she begins to address the passenger sitting next to me, informing her the cautions to be taken while traveling with a young child. Please note the lady next to me was not even traveling with a child. That message was meant for me but due to her arrogance and ego she refused to speak to me at all and ignored me completely and walked off after she addressed the women sitting next to me about what cautions and safety tips needs to be taken while traveling with a baby, who was not traveling with a baby in the first place. A fellow passenger with whom I had exchanged my seat helped me with the luggage and kept it in the upper compartment as “VIBHA” was still arrogant with her statement that she’s not allowed to help passengers with hand baggage.
Please note this all happened before the flight had taken off and all your crew were aware that I am traveling with a two months old baby and will require assistance and no one came up to help me or explain this arrogant women anything.
After take off VIBHA and other crew moved around and served the meals and drinks that is offered to the passengers. “VIBHA” started from my row but she didn’t offer me anything , she offered the lady next to me and just ignored me completely and moved on to other passengers and this ignorant attitude went on for the whole journey. I had to call for anything twice to get it and there was no one present to listen to my problem. I was totally ignored and refused of any assistance and support my entire journey. Every aircraft has a baby support slab in one of the washroom where we can manage all baby works (cleaning, etc) and usually all airlines inform the passenger about the same since its only available in 1 bathroom but I was neither informed nor even once enquired the entire journey if I need any help or any assistance. Airline crew do it out of curtesy even if it’s not in their to do manual if they see a women traveling with an infant but here I felt the crew was trying to make me realise that I have made the biggest mistake of my life by selecting this journey by your airlines.
IS THE EGO OF YOUR AIRLINE CABIN CREW SO IMPORTANT AND SO BIG THAT THEY REFUSE TO PROVIDE SUPPORT TO A WOMEN WHO IS TRAVELING WITH A CHILD WHO IS ONLY 2 MONTHS OLD ???????
I want to ask your airlines IS THIS HOW WE BEHAVE WITH PASSENGERS ??? And I am not asking this question for only a women travelling with a child. This question is applicable for every passenger that has booked and planned their travel with you !
I am sure it’s clear to you that this incident is of an international flight and I am shocked to see if this is how the crew is in international flight, I wonder how they behave or treat the passengers in domestic flight. I AM SURE THEY MUST BE DOING WONDERS !!
A women sitting with 2 months old child in her hand and you are asking her to stand up and put your own luggage in the above storage and commenting that you can do this your self we can’t help you ? I guess it’s the most inhuman behaviour and attitude I have experienced in my entire life. It’s the most unprofessional and unethical behaviour made by an aircraft crew in my entire span of travel till date. I have not seen such behaviour ever.
PLEASE CLARIFY THIS FOR ME !
IS THIS YOUR AIRLINES POLICY THAT YOUR CABIN CREW IS NOT ALLOWED TO HELP PASSENGERS AND IGNORE AND ACT RUDE WITH THEM IF THEY REQUEST FOR YOUR HELP ???
I happen to travel a lot since my father’s house is in Kathmandu and my husband is from New Delhi and I have travelled when I was pregnant and after I have had my baby boy by other airlines and to your surprise I would like to inform you that in other airlines as soon as they come to know that a pregnant women or a women with an infant is on board they start supporting you and guiding you before you board the flight and support you till you have landed your destination safely. YES IT IS TRUE AND I EXPERIENCE THIS EVERY TIME I TRAVEL WITH INDIGO AIRLINES. Either it’s domestic or international they r always friendly and there for their passengers either it’s on board flight or off board.
I always thought since jet airways is very old and very reputable airlines, they will definitely be supportive and helpful to me like the other airlines. since am travelling with my baby boy and I am sure you are aware that traveling with 2 month old requires a lot of caring and attention for the child.
This travel has changed my perspective for jet airways.
I would also like to inform you that when I shared this experience with another friend of mine her statement was and I quote ” THEY ARE LIKE THIS ONLY, THEY DON’T CARE MUCH ABOUT HOW YOU TRAVEL OR WHAT TROUBLE YOU HAVE”.
I guess I don’t need to say any more but only this, BIG DISAPPOINTMENT !!!
avi kothari
1.0
I was travelling from chennai to jodhpur via Mumbai with jet airways (PNR: JOOJPC) and I checked in my luggage in chennai which was to be directly collected from our final destination i.e. jodhpur. But after reaching home I found Rs 8000 missing from my luggage. It is very irresponsible on the part of Jet Airways. They should ensure security of the passengers luggage from their staff members.
Vikram
5.0
The staff at the airport are not at all friendly. Jet Airways need to give some training to the staff before they ruin business.
I had booked for some value added services through your website for my flight from Muscat to Kolkata on 12th October, 2018. The services were not provided. Jet immediately sent me an e-mail confirming that the services have not been booked and hence the refund will be made with 7 working days. It has been 2 months since then. I have not received the refund. I have interacted with Jet through their website and submitted all the documents. Jet refuses to accept that the refund is due.
Dear Sir/Madam,
I am writing to complain about the behavior of one of your senior ground staff at Kuwait airport in my last flight with your airline.
My name is Bilal Kazi and I am one of your loyal customers. My family and I always have satisfaction with your airline. Although, last time I use your airline I saw unreasonable behavior. Last Thursday on October 8 2018, I have flown from Kuwait to Mumbai, my flight number was 9W 573 and PNR no DBEGYA. I was stopped on the final boarding desk by one of the senior staff requesting me to handover my hand luggage so that she could drop in the main luggage area of the plane. I disagreed and politely requested that I cannot do this as I had some very important paper works and documents related to my work. In the past I had gone through a similar experience where my hand luggage was misplaced. The lady was very adamant and rude and insisted that I have to drop off the hand luggage. I kept requesting but she overheard all my requests. The pilot Mr. Arshad also advised the lady not to further delay the flight. In the process she delayed the flight almost for half an hour. However after the whole argument I was allowed to board on the plane. She threatened me that she will not allow my main luggage to be loaded to the plane. She also called Mr. Roshan advising him to remove the luggage. I, however thought that she cannot do this as I had already checked in with my allowed luggage weight.
On Reaching Mumbai airport, at the luggage belt zone, I could not find one of my main luggage of 24 kg approx. On further investigating with the ground staff at Mumbai airport, I found that my luggage was off loaded by the same senior ground staff lady at Kuwait airport. I complained the lost luggage department and narrated the whole episode. My complaint was registered on the lost luggage ( file reference BOM9W40440 )and was told that I would be informed further in coming days. Today I got a call saying that I had excess luggage that’s why the luggage was offloaded. I told them this is not possible as I had two units of 16 kg and 24 kg respectively. And this was within the allowed weightage. And secondly I would have not got two luggage tags if I had excess luggage.
I feel the same senior ground staff has done this on purpose to harass me as I did not agree on putting my hand luggage to her request.
I am writing this formal complaint letter to you so that you can take notice of this problem and make sure that the Ground crew is reprimanded appropriately so that they don’t behave like that again. Would also appreciate your efforts to get my lost luggage at the earliest.
I have provided my contact details with this letter so that if you want to talk to me or discuss the matter directly, we can talk on phone or meet in person.
I along with my Husband and an infant baby were traveling to Muscat from Patna on 10th October 2018. My husband has a resident Visa of Oman and we (my infant and I) were traveling on Family Visit Visa which is valid for 3 months. There at Patna Airport, while check-in procedure, we were stopped by the Jet representative who was issuing boarding pass because my infant and I did not have a return ticket.
After repetitively explaining, that return ticket was not required for family visit visa, she was adamant on not giving the boarding pass for the entire journey. Also when my husband requested the same reason to be provided in writing, she refused conveniently.
It was a sheer harassment as we were traveling with our baby for the first time after her birth.
Finally we had to urgently book a return ticket without any planning to avoid further delay in catching the flight.
But when we reached Delhi, at the immigration counter, there we double checked that whether any such requirement exists. There we came to know the same thing which we were trying to explain to that madam in Patna.
Now we are left with a 31000/- unplanned ticket which we will have to cancel and get it rescheduled.
I must say that Jet Airways has been transformed from a trusted airline to one of the worst airlines in India.
I had a booking from Mangalore to Bangalore after which I had a connecting flight from Bangalore to Singapore on the same day but in a different airline. On the day of travel, the flight was mysteriously cancelled 2-3 hours before the flight.
On contacting the customer service, they did not agree to put me on a different flight on the same day even though it was available and instead postponed my travel to the next day without any prior information or consent. Since I had a connecting flight from Bangalore, I had to book a different flight myself which cost me 4 times the usual amount since it was a last minute booking.
On checking with other people, it seems to be quite normal these days for Jet Airways to cancel flights on very short notice due to technical reasons. Lesser number of passengers in a particular flight seems to be categorized as a technical reason now a days perhaps. To avoid any meager losses, the flights are just cancelled and the passengers are forced to bear the losses.
I for one am never booking a Jet Flight again.
Nothing was said about the baggage restrictions at the time of booking. For an international flight the carry on size is very small and no trolley bags?! Really? Who doesn’t have wheeled bags these days.
Our flight just got a whole lot more expensive
Lesson learned.
I made a booking on Jet Airways ref: AHHFNW. on 13th July 20178 for flight from hyd-dmm travel date 21,Sep 2017 .
I tried making the cancellation to the booking AHHFNW on 14th July within 24hrs time of booking, but to my utter dismay the cancellation request was not accepted and I was getting redirected to the home page of the airline repeatedly.
As per the zero charge cancellation policy within 24 hours the Airline is supposed to cancel my booking without any charge but, Cancellation was not accepted on the website for couple of hours until such time that twenty four hours passed after which my cancellation request was applied around the midnight of 14th Sep 2017 and I have been charged a high amount towards the cancellation of the tickets.
Now the airline is refusing to take the responsibility and reimburse me for the amount wrongly charged, showing the actual cancel time as their excuse for the same.
1. No sufficient space in flight to keep cabin hand baggage. Seems flight is too small and hardly fit for international travel.
2. Air-condition was pathetic and seems not working at all, I requested airhostess but she least bothered about request, finally after 1:30 hours I called supervisor to explain the situation but she hardly convinced and argued a lot, After a long argument she finally went to captain with the complaint. Somehow half of the journey completed the staff lowered the temperature. Now the question is why it took so much time to switch on the air-condition?
3. Air-condition was not working and on the top of that Airhostess is giving excuse while asking for water and showing empty water bottle and telling that I don’t have right now and I will give later. She never returned back for next 40 minutes.
4. Overall service was pathetic and flight was not fit for international travel.
I would like to share my experience with you of this specific trip I made from New Delhi to Kathmandu on 23/05/2017.
I was making this travel to Kathmandu with my 2 months old son. Till check in every process seemed to be perfect and all on track. The ground staff was friendly and supportive but to my surprise when I boarded the flight my view for your airlines changed completely.
I had made a reservation for the 1st row and was allotted the aisle seat, since I had my baby with me I requested and changed my seat with the person on the window side.
Due to particular requirements of my child I was carrying his hand bag and couldn’t keep it in the upper baggage storage while being seated. After everything settled I was confronted by the aircraft crew “VIBHA” who asked me to put my luggage on the upper storage compartment . I requested her to kindly help me with this since I have a baby in my hand and it will be very difficult for me to move.
To my surprise she replied and I quote it in her exact words ” I AM SORRY I CANNOT DO IT I AM NOT ALLOWED TO HELP PASSENGERS WITH THEIR LUGGAGE. THIS MUCH YOU HAVE TO DO YOURSELF.” This sentence also came with a very rude gesture and with a high pitch in her voice.
When she spoke rudely I got furious and asked her to call for the cabin crew incharge to confront the situation, to which also she refused and walked off.
Later she came back and without even apologising and with the same arrogance on her face, she begins to address the passenger sitting next to me, informing her the cautions to be taken while traveling with a young child. Please note the lady next to me was not even traveling with a child. That message was meant for me but due to her arrogance and ego she refused to speak to me at all and ignored me completely and walked off after she addressed the women sitting next to me about what cautions and safety tips needs to be taken while traveling with a baby, who was not traveling with a baby in the first place. A fellow passenger with whom I had exchanged my seat helped me with the luggage and kept it in the upper compartment as “VIBHA” was still arrogant with her statement that she’s not allowed to help passengers with hand baggage.
Please note this all happened before the flight had taken off and all your crew were aware that I am traveling with a two months old baby and will require assistance and no one came up to help me or explain this arrogant women anything.
After take off VIBHA and other crew moved around and served the meals and drinks that is offered to the passengers. “VIBHA” started from my row but she didn’t offer me anything , she offered the lady next to me and just ignored me completely and moved on to other passengers and this ignorant attitude went on for the whole journey. I had to call for anything twice to get it and there was no one present to listen to my problem. I was totally ignored and refused of any assistance and support my entire journey. Every aircraft has a baby support slab in one of the washroom where we can manage all baby works (cleaning, etc) and usually all airlines inform the passenger about the same since its only available in 1 bathroom but I was neither informed nor even once enquired the entire journey if I need any help or any assistance. Airline crew do it out of curtesy even if it’s not in their to do manual if they see a women traveling with an infant but here I felt the crew was trying to make me realise that I have made the biggest mistake of my life by selecting this journey by your airlines.
IS THE EGO OF YOUR AIRLINE CABIN CREW SO IMPORTANT AND SO BIG THAT THEY REFUSE TO PROVIDE SUPPORT TO A WOMEN WHO IS TRAVELING WITH A CHILD WHO IS ONLY 2 MONTHS OLD ???????
I want to ask your airlines IS THIS HOW WE BEHAVE WITH PASSENGERS ??? And I am not asking this question for only a women travelling with a child. This question is applicable for every passenger that has booked and planned their travel with you !
I am sure it’s clear to you that this incident is of an international flight and I am shocked to see if this is how the crew is in international flight, I wonder how they behave or treat the passengers in domestic flight. I AM SURE THEY MUST BE DOING WONDERS !!
A women sitting with 2 months old child in her hand and you are asking her to stand up and put your own luggage in the above storage and commenting that you can do this your self we can’t help you ? I guess it’s the most inhuman behaviour and attitude I have experienced in my entire life. It’s the most unprofessional and unethical behaviour made by an aircraft crew in my entire span of travel till date. I have not seen such behaviour ever.
PLEASE CLARIFY THIS FOR ME !
IS THIS YOUR AIRLINES POLICY THAT YOUR CABIN CREW IS NOT ALLOWED TO HELP PASSENGERS AND IGNORE AND ACT RUDE WITH THEM IF THEY REQUEST FOR YOUR HELP ???
I happen to travel a lot since my father’s house is in Kathmandu and my husband is from New Delhi and I have travelled when I was pregnant and after I have had my baby boy by other airlines and to your surprise I would like to inform you that in other airlines as soon as they come to know that a pregnant women or a women with an infant is on board they start supporting you and guiding you before you board the flight and support you till you have landed your destination safely. YES IT IS TRUE AND I EXPERIENCE THIS EVERY TIME I TRAVEL WITH INDIGO AIRLINES. Either it’s domestic or international they r always friendly and there for their passengers either it’s on board flight or off board.
I always thought since jet airways is very old and very reputable airlines, they will definitely be supportive and helpful to me like the other airlines. since am travelling with my baby boy and I am sure you are aware that traveling with 2 month old requires a lot of caring and attention for the child.
This travel has changed my perspective for jet airways.
I would also like to inform you that when I shared this experience with another friend of mine her statement was and I quote ” THEY ARE LIKE THIS ONLY, THEY DON’T CARE MUCH ABOUT HOW YOU TRAVEL OR WHAT TROUBLE YOU HAVE”.
I guess I don’t need to say any more but only this, BIG DISAPPOINTMENT !!!
I was travelling from chennai to jodhpur via Mumbai with jet airways (PNR: JOOJPC) and I checked in my luggage in chennai which was to be directly collected from our final destination i.e. jodhpur. But after reaching home I found Rs 8000 missing from my luggage. It is very irresponsible on the part of Jet Airways. They should ensure security of the passengers luggage from their staff members.
The staff at the airport are not at all friendly. Jet Airways need to give some training to the staff before they ruin business.