We fly in from Jacksonville, Florida to JFK on Monday, September 3, 2018. After picking up our bags at the baggage claim, signs for the taxi line led us to an extremely long walk to an elevator that took us to the most chaotic scene of people I have ever experienced in my over 40 years of flying into NYC. There was a taxi dispatcher but she did NOTHING. There was over 100 people with more coming in a heatwave and not in good moods. My husband had to start directing people who came out of the taxi to the back of the line to save our place and avoid fights. This was CRAZY and it is under the Jetblue name so even if you think it is the JFK airport problem we were all flying on Jetblue. HORRIBLE experience.
Roan Wallace
5.0
Did not realize that Jetblue was another shitty airline. I thought Caribbean Airlines had the crown. Flights cancelled yesterday and again tonight, this after they had us sitting in the airport for over 6 hrs and being told it was delayed due to weather conditions in Florida. To top it off one agent at the gate told me that the plane had already left Orlando, so foolish, naive me was lulled into thinking we were safe and would make my nephew’s wedding for sure. After all, I kept getting pings keeping me informed of the delays. Funny though, I never got the last one telling me of the cancellation! Found that out when I went to the bathroom and looked at the board!
Once the flight was cancelled, one woman was crying and begging someone at the gate to accompany her or assign someone to accompany her to checkout since she had four kids with her and didn’t want to stand in line another 3 hours again. No cigar. Perhaps they need to speak to Trader Joe to find out how to treat their customers.
One thing for sure this credit card I just got from them is going in the garbage as I really don’t see why I should spend my $ on a company who treats their customers so poorly. Yes, they have no control over the weather but they could have told us that the possibility of the flight being cancelled is pretty strong so we could make alternate travel arrangements, instead, because of their lies and ineptitude we missed our nephew’s/grandson’s wedding (whose mother told me he was very upset because his aunts and 96 year old grandmother missed his special day). This is, for me, truly unforgivable.
merklinger
1.0
The “contact us” on the website doesn’t allow me to select “general concerns” and defaults to “Crew Member specific”. This option requires me to have flight information in order to submit an email. Since my complaint doesn’t involve a crew member or took place on a flight, I can’t use the email system. Do not bother offering an online contact option if you are not even going to make sure it works. Test and then test again. Don’t take IT’s word that it works.
My complaint: the Jet blue website informed me that the cities of Charleston, SC and Washington, DC do not exist when I attempted to make an online reservation. Given that I flew from Charleston this a.m. and I am currently in Washington DC, I am fairly certain that these locations still actually exist.
Jetblue needs to fix its website. I would have informed the company issue except its contact us function doesn’t work and my call was dropped when I attempted to call.
I am a Trueblue member and was logged into the site, yet to email a complaint i was requested to enter in my name and contact information- you already have this since i had logged into the site. Fix this. if i want to provide you with a alias and new contact info then give me the option to do so but don’t make a registered user have to re-enter this info.
Jetblue, I suggest that you outsource your website to United. I have no problem using that site.- at least for today.
I incorrectly thought Trueblue was a customer rewards program but I have unfortunatley realized it is the color former customers turned while holding their breath awaiting for Jetblue to respond.
Matt Powers
2.0
First and last time on this airline. Flight was delayed supposedly due to weather. When we finally got on the plane 3 hours later the pilot told us it was a maintenance issue causing the to land somewhere other than destination. From there it only snowballed to arriving in LBG and suffering another 2.5 HR delay on the final leg. I’m pretty sure I could’ve rented a car and drove for cheaper and arrived earlier. No attempt at compensation was made of any kind. Worst service I’ve had from an airline in 10 years.
E
5.0
My flight was cancelled due to a sever winter storm which had ended hours before. I understand when nature takes its course, there is not man-power which can handle it. That being said, after being informed that my flight was cancelled, I went to the help desk (there was a huge line) in which they kept telling me to go back and forth from that line to another at the end of the airport. It seemed the staff had no idea what was going on. I waited on line for about 6 hours only to find out I can only pick the “standby” option or wait 4 days for the next flight out. This as at 6 AM. After which, two flights were sent out and I wasn’t able to get on any of them. Currently waiting on the third flight. Nobody seems to want to help in accommodating anybody who is dealing with my same issue, being here for days. Aside from that, it also looked like the staff was doing “under the table” work with people who were willing to pay. I am not going to pay extra for services I have already paid for. The staff seems very annoyed at us “extra” passengers who keep waiting for an empty seat on a next flight. Very disgusted with these services. My flight was cancelled and that’s it. No accommodation, no nothing. Just standby and see if I get lucky before the next 3-4 days. Highly UNSATISFIED!!!
evelyne
5.0
I was supposed to leave LGA @ 2:41 on flight #1171. There was weather problems, which I do understand, but your crew @ LGA only said it on the loudspeaker ONE time that the flight was delayed. Every single hour I went up to the screen to see what was happening – it is delayed to 3:41, than 4:41, than 5:41 and finally @ 6:41 they cancelled the flight. The communication at the desk to the hundreds of people waiting was terrible – so unprofessional on Jet Blue’s behalf! So, I was at the airport from 12:30 to 6:30 (just waiting for the flight). When it was finally cancelled I had to wait another 1 1/2 hour to go downstairs and rebook another flight (which wasn’t an easy TASK!) Your employees in general absolutely suck! So, then I had to find a dam taxi and take me somewhere for the night! I could NOT get out of LGA the next day so I had to stay in NYC another dam day!!! I have flown Jet Blue hundreds of times but this was the MOST unprofessional flight.
Mrs Chetty
5.0
My experience of Jet Blue Airlines was nothing short of a “horror story”. My family and I were scheduled to fly out of Tampa airport on the flight 326 at 5.55 am in the 20july 2017. From Tampa to JFK. Whereafter we were to connect on Emirates to Dubai. And Dubai to South Africa. we were informed of a delay from 5.55 am to 6.18 and then 6.30 and again 7.00. And finally boarded at 7.20. Whilst awaiting clearance at 7.30 the pilot exited his cabin and apologized of a further delay due to a maintenance problem. We were assured by Patricia at the check in desk that we will not be inconvenienced and will make our connecting flights. She booked our main luggage directly to South Africa. We were at the airport at 4.30 am that fateful morning. Sadly we did not arrive in time to board our long haul flights and our nightmare with Jet Blue began with excuses after xcuses and extremely rude staff that goes against the grain of the Founder David Neelemanns credo of humanity and excellent customer service. We were shunted from pillar to post spoken to as imbeciles by staff at Jet Blue JFK namely Justin and Shaun who instead of listening to the problem told me to “get Lost ” he was not interested. I asked to speak to the manager and was told to see the supervisor namely Raquel. Who had no time to see me as she was too busy taking ” selfies ” with friends. You may want to see the CCTV footage in your supposedly “help centre” on the 20 July 2017 to verify this. I will be writing to the shareholders and expect consequence management as this has cost me and my family time money trauma and stress all due to the unacceptable service of Jet Blue its staff who have no people skills , rude and arrogant. What they fail to realize it is us Tourist – travellers that keep them in their jobs pay their salaries and grow their market share. I am a Regional Manager of a Corporate Company for 30 years and if I had to have staff behave in this manner brining the brand to disrepute treating customers with disrespect I will definitely fire them. I will be sending a formal complaint to the ombudsman soon. Mrs Chetty
Larry l
5.0
I normally fly united but recently flew JetBlue round trip from JFK to Las Vegas flying out fri may 5 and returning on Tuesday flight that left begas at 220pm. Awful is how would list expereince. For flight to Vegas entertainment center and wifi was down and all got was a $15 credit which can only be used for future ticket on flight. Return flight was worse – no curbside option to drop luggage even when already checked it with boarding pass, entertainment worked but service was poor – literally took three requests to get a simple tomato juice and then landing at JFK was final insult. You land at one terminal but need to then walk from
Baggage center both up and Downstairs to neghiboring terminal to get taxi. No signs, no staff to assist with anything and taxi line unorganized Have to say I would not rush back to fly jet blue again anytime soon
Judith A. Smith
1.0
Worst airline experience ever. Flt.1733 BTV to JFK was delayed more than 2 hrs. before boarding & sat on runway over an hour before going back to gate & canceled . (I waited 8 hrs altogether) Had to cancel my Italy tour , missing Emeritas flight to Milan . THIS WAS BOOKED IN JANUARY . JETBLUE personnel said I MIGHT get out the next day & wait all day for the next Emeritas flt. leaving at 10:20pm. I’m 81 years old & cannot be waiting in an airport all day . They suggested I could get a hotel room, which I would have to pay for. UNBELIEVABLE JetBlue should definitely reimburse my flight insurance of $257.00.
They blamed the problem on JFK traffic control – that is
TOTAL BS. Sure I’ll be able to get back flight money , but lose $257.00 . YOU ARE RESPONSIBLE FOR THAT LOSS. JETBLUE said these delays & cancellations have been going on for some time .
What a nightmare . YOU could have let me know so I could make other arrangements & not lose my tour .
Jarrod Viens
5.0
A friend of mine is still sitting in the airport in Florida waiting to fly back to CT to say goodbye to her terminally ill grandfather. In booking her tickets she was promised by Jet Blue customer service that she would be put on a priority list and it would be put in the notes for other Jet Blue service agents to see. She was promised she would be paiged to the front desk when time to board. None of this happened. She was two minutes late to the gate to board her plane after not being paged. When she explained her situation to the Jet Blue customer service agent that it was imperative she get on this flight, that her grandfather was dying, that she had been put on a priority list, that it had been put in the notes in the computer, the Jet Blue agent actually laughed in her face. Her grandfather passed away and she is still sitting in the airport waiting to fly to CT because Jet Blue Customer service couldn’t be bothered to look at notes in computer. Her grandfather is gone, and she missed her chance to say goodbye, you can’t fix that Jet Blue. At least take responsibility for it.
Ilissa
5.0
I was taking a flight from jfk/fll flight 1901 Feb 2 with my 7 month old. It was a nightmare when DARCI the gate agent wouldn’t allow me to pre board with my son. She actually made a scene, yelled at me and told me to get out the way or she would not board me and child. I was humiliated I WILL NEVER FLY JETBLUE AGAIN.
Brenda Alcantaro
2.0
I was scheduled to flight from Ponce, Puerto Rico to Ft. Lauderdale, Florida on Wednesday, January 11 at 4:20 am (Flight Number 768). First they announce a delay to 6:00 am. Then I sat down to wait and I received an email notifying the cancellation of the flight 768. I approached the counter and the lady on it told me about the cancellation and that the next available flight was for Friday, January 13. I told the agent I cannot wait in PR until Friday. She told me that JetBlue will give me a voucher at San Juan airport to pay for my transportation to San Juan to Flight then to Ft. Lauderdale. The cab fee was $150. As soon as I arrived to San Juan. I asked the agent at the counter for the voucher and that lady told me that JetBlue was nor responsible for the cost incurred because of the cancellation. The cancellation was never explained (no weather related), therefore I think that its JetBlue responsibility to pay for it. I have the recipe of the cab. I had use JetBlue for many years and always have a great experience, but this incident can change that. I hope I get my money back. I was not on vacation, my trip was to bury my brother, so I was not to happy about it. I know the power of the internet and that If you wave the right tool you could go really far.
A. Myers
2.0
I chose jet blue for an overnight flight between LA to NY. I was attracted to their large comfortable seats and private TV. I flew on flight 14 and was very much disappointed with my experience. My large comfortable seat was broken which required me to seat upright for the entire overnight flight. My television was also broken leaving a black screen to view. Due to unforeseen turbulence our drink service was also suspended. It was a very sad and disappointing flight.
Kathleen Hanlon
5.0
Jetblue staff at Logan in Boston were extremely rude. 10/19/26 Boston to D.C.
Depart 6:00am. They made my boarding experience a not so happy one. They were snappy,rude and disrespectful.
I have flown jetblue frequently. It was my favorite airlines till this time.
Their behavior will make me rethink my next booking.
richard
5.0
I was scammmed on my credit card in Montego Bay JA Flight #1722 aug 30 2016 —attendant stole info from card and purchased $950 worth of clothes at airport and it was charged to my account. It happened at baggage check in.
Laverne
5.0
I was double charged for baggage (4 pieces). On July 17, 2016, I checked in and paid for baggage via the JET BLUE mobile app. On July 18, 2016, when I arrived at the airport, the agent asked me to pay for my 4 pieces, so I had to pay again with cash/receipt #’s below:
027926022940874 – $25
027926022941003 – $25
027926022941110 – $25
02792602294122 – $25.
The credit card charge # is Jet Blue 2792602289121 Salt Lake City.
Edward
1.0
On 07/19/16 I took Jetblue #1057 from JRK to AUA. On the first leg my head was injured due to mishandling of overbin. The AC also stopped working. What was worse was when we got to the airport, the whole plane’s suitcases got lost. It took me three hours to reach them. I called 800-538-2583 but very poor response. I even called the corp hq but none reverted back. Wont use this airline again.
Svetlana B
1.0
Today 7/18/16, for no reason 317 flight from Boston to New York JFK got delayed by 2 hours. It was supposed to leave at 6:55pm but JetBlue is blaming the weather.
I don’t see any rain outside the hall.
Not acceptable.
I saw some other JetBlue flights leaving on time but for some crazy reason this one got delayed.
Susan Betos
1.0
I was traveling with my disabled veteran husband, from Portland OR (PDX) to NY JFK, on Jet Blue flight 1206, leaving PDX at 11:59 PM on Saturday, July 9, 2016. When we arrived at 10:30 PM at the airport for the flight, we found a very long line of travelers, and were told by the agent “Brian” that the flight had been canceled, and that we would have to stand on this very long line to get any answers to our questions about what to do then. Brian was not friendly, sympathetic or helpful, in fact had quite an annoyed attitude that all these people were requesting assistance. As we were waiting on line, I called Jet Blue, and was put on hold for the entire time that we were waiting.
As we were waiting, another agent named Brian came out & announced that they were not able to locate hotels to put anyone up for the night, and that those of us in line should try to find hotels on our own, and that he would try to reimburse them.
When we finally reached the agent, ( the first Brian), we were told that we had been automatically rebooked on the same flight, but on Monday night, July 11. This was not acceptable, as my husband had an important doctor’s appointment on Monday, and I had to be at work in NY on Monday morning. Brian then told us that he would “do us a favor” and book us on a flight leaving Sunday, but that we would have to change flights in Long Beach, CA, Las Vegas, NV, and Denver, CO. This was also not acceptable, because my husband would not have been physically able to do all the walking involved in changing flights 3 times.
The 2nd Brian then approached me, and told me that another customer had just gone over to the United Airlines counter, and booked a flight for that same night, actually leaving at 2:15 AM Sunday morning, and landing at Newark airport at 10:30 AM Sunday. He told me to go & book that flight at United, and that he would reimburse me. He also told me that he would issue a voucher for taxi fare from Newark airport to our home, because Newark was so far from our home that is close to JFK airport.
I booked the tickets on United, and ended up paying $1,178.20, instead of the $500 for the two tickets that I had paid on Jet Blue. I also had to pay $50 for the 2 checked bags that were included on the Jet Blue flight. After I booked the tickets on United, I returned to Brian to seek reimbursement. Only then, after I had booked these tickets on United, he told me that he would not reimburse the difference, only the original Jet Blue price, leaving me spending an extra $728 out of pocket. He made me wait on line again for a free agent, and told me that he put the refund through for the original price.
I then asked at least for the taxi fare voucher from Newark airport. He then told me that he could not issue that from Portland, but that he had made a notation in the computer, and when I landed at Newark, if I went to any Jet Blue agent, they would be able to print the voucher there. Of course, since I now had to fly United, we landed at a United terminal in Newark, and there were no Jet Blue agents there. I also could not get to a Jet Blue terminal with my disabled husband and baggage, so of course I did not receive the voucher either, and ended up spending another $159.10 on a taxi home. A taxi from JFK to our home is $30.
After getting home, by Wednesday July 13, I still had not even been refunded for my original Jet Blue tickets. I called the customer service phone number, and spoke to Felicity, who looked up my information and told me that she would process the refund. After a while, she told me that she did not seem to be able to do this, so that I would have to wait to speak to a supervisor. She told me the wait to speak to a supervisor was currently 1 minute. After being on hold for 20 minutes, Felicity returned and told me that she had trouble processing the refund because the flight had flown, and was not in fact canceled, but that the supervisor would process it anyway. he told me the flight was delayed, but had flown at 12:06. In fact the flight was canceled, & had not flown, I have e-mails and text messages stating so, and 1206 was the flight number, not the time the flight had flown. She put me on hold again, came back after 5 minutes, and told me the supervisor had processed the refund, and gave me a confirmation number. She told me the money would be refunded to my credit card within 7 – 10 business days. In fact, I received an e-mail a couple of hours later stating that the refund had been placed in my Jet Blue account,meaning that instead of going towards the extra tickets I had purchased, I would have to use this money to book another Jet Blue flight. After this customer service nightmare, I don’t think I ever want to fly Jet Blue again!!
I am a True Blue member, and have previously always been a Jet Blue customer, and always recommended Jet Blue to others, but I had never dealt with a situation like this before, so I never realized how severely lacking in the customer service department they are in such situations. I once had another flight canceled by another airline, and their representatives walked with me to another airline’s counter, booked me a flight on the other airline, and wrote a check then & there for the other ticket.
I feel like no one in Jet Blue had any training in responding to this situation, kept making promises that were unfulfilled and mishandled everything!
Jay
5.0
This is by far the worst customer service I have experienced with an airline. My flight was at 1.25. I got there at 12.42pm to check in. Agent told me it was too late to check in bags..I had to board I went through security only to have my all my liquid stuff I bought that morning thrown out. I was very furious, came back to check the bags in only to be told to pay 25 dollars for my luggage!!! Why didn’t he tell me that the first time???? Long story short I missed my flight and had to wait for another flight and it was my birthday week..they ruined everything!!
Lars
5.0
Poor customer service. Even simple details as to flight departure and confirmation seems difficult. I wanted to ask a simple question about my flight from Augusta Maine, on sept 26 th at 7:20 A.M. It was supposed to be Cape Air, but Cape Air says I have to call Jet Blue. Jet Blue says I have to call Cape Air. The agents themself seems confused who the flier must contact.
Samuel
5.0
Today June 23/2016, I’m in fort lauderdale airport. Attendant said flight is being delayed because they just called captain and he’s on his way (how unprofessional). Then they said plane has some technical issues and they are having a supervisor look into it. It is like they don’t care.
Also there was a complete lack of customer service. This is the second time I am facing similar issues with JetBlue. I will not recommend this airline to anyone.
We fly in from Jacksonville, Florida to JFK on Monday, September 3, 2018. After picking up our bags at the baggage claim, signs for the taxi line led us to an extremely long walk to an elevator that took us to the most chaotic scene of people I have ever experienced in my over 40 years of flying into NYC. There was a taxi dispatcher but she did NOTHING. There was over 100 people with more coming in a heatwave and not in good moods. My husband had to start directing people who came out of the taxi to the back of the line to save our place and avoid fights. This was CRAZY and it is under the Jetblue name so even if you think it is the JFK airport problem we were all flying on Jetblue. HORRIBLE experience.
Did not realize that Jetblue was another shitty airline. I thought Caribbean Airlines had the crown. Flights cancelled yesterday and again tonight, this after they had us sitting in the airport for over 6 hrs and being told it was delayed due to weather conditions in Florida. To top it off one agent at the gate told me that the plane had already left Orlando, so foolish, naive me was lulled into thinking we were safe and would make my nephew’s wedding for sure. After all, I kept getting pings keeping me informed of the delays. Funny though, I never got the last one telling me of the cancellation! Found that out when I went to the bathroom and looked at the board!
Once the flight was cancelled, one woman was crying and begging someone at the gate to accompany her or assign someone to accompany her to checkout since she had four kids with her and didn’t want to stand in line another 3 hours again. No cigar. Perhaps they need to speak to Trader Joe to find out how to treat their customers.
One thing for sure this credit card I just got from them is going in the garbage as I really don’t see why I should spend my $ on a company who treats their customers so poorly. Yes, they have no control over the weather but they could have told us that the possibility of the flight being cancelled is pretty strong so we could make alternate travel arrangements, instead, because of their lies and ineptitude we missed our nephew’s/grandson’s wedding (whose mother told me he was very upset because his aunts and 96 year old grandmother missed his special day). This is, for me, truly unforgivable.
The “contact us” on the website doesn’t allow me to select “general concerns” and defaults to “Crew Member specific”. This option requires me to have flight information in order to submit an email. Since my complaint doesn’t involve a crew member or took place on a flight, I can’t use the email system. Do not bother offering an online contact option if you are not even going to make sure it works. Test and then test again. Don’t take IT’s word that it works.
My complaint: the Jet blue website informed me that the cities of Charleston, SC and Washington, DC do not exist when I attempted to make an online reservation. Given that I flew from Charleston this a.m. and I am currently in Washington DC, I am fairly certain that these locations still actually exist.
Jetblue needs to fix its website. I would have informed the company issue except its contact us function doesn’t work and my call was dropped when I attempted to call.
I am a Trueblue member and was logged into the site, yet to email a complaint i was requested to enter in my name and contact information- you already have this since i had logged into the site. Fix this. if i want to provide you with a alias and new contact info then give me the option to do so but don’t make a registered user have to re-enter this info.
Jetblue, I suggest that you outsource your website to United. I have no problem using that site.- at least for today.
I incorrectly thought Trueblue was a customer rewards program but I have unfortunatley realized it is the color former customers turned while holding their breath awaiting for Jetblue to respond.
First and last time on this airline. Flight was delayed supposedly due to weather. When we finally got on the plane 3 hours later the pilot told us it was a maintenance issue causing the to land somewhere other than destination. From there it only snowballed to arriving in LBG and suffering another 2.5 HR delay on the final leg. I’m pretty sure I could’ve rented a car and drove for cheaper and arrived earlier. No attempt at compensation was made of any kind. Worst service I’ve had from an airline in 10 years.
My flight was cancelled due to a sever winter storm which had ended hours before. I understand when nature takes its course, there is not man-power which can handle it. That being said, after being informed that my flight was cancelled, I went to the help desk (there was a huge line) in which they kept telling me to go back and forth from that line to another at the end of the airport. It seemed the staff had no idea what was going on. I waited on line for about 6 hours only to find out I can only pick the “standby” option or wait 4 days for the next flight out. This as at 6 AM. After which, two flights were sent out and I wasn’t able to get on any of them. Currently waiting on the third flight. Nobody seems to want to help in accommodating anybody who is dealing with my same issue, being here for days. Aside from that, it also looked like the staff was doing “under the table” work with people who were willing to pay. I am not going to pay extra for services I have already paid for. The staff seems very annoyed at us “extra” passengers who keep waiting for an empty seat on a next flight. Very disgusted with these services. My flight was cancelled and that’s it. No accommodation, no nothing. Just standby and see if I get lucky before the next 3-4 days. Highly UNSATISFIED!!!
I was supposed to leave LGA @ 2:41 on flight #1171. There was weather problems, which I do understand, but your crew @ LGA only said it on the loudspeaker ONE time that the flight was delayed. Every single hour I went up to the screen to see what was happening – it is delayed to 3:41, than 4:41, than 5:41 and finally @ 6:41 they cancelled the flight. The communication at the desk to the hundreds of people waiting was terrible – so unprofessional on Jet Blue’s behalf! So, I was at the airport from 12:30 to 6:30 (just waiting for the flight). When it was finally cancelled I had to wait another 1 1/2 hour to go downstairs and rebook another flight (which wasn’t an easy TASK!) Your employees in general absolutely suck! So, then I had to find a dam taxi and take me somewhere for the night! I could NOT get out of LGA the next day so I had to stay in NYC another dam day!!! I have flown Jet Blue hundreds of times but this was the MOST unprofessional flight.
My experience of Jet Blue Airlines was nothing short of a “horror story”. My family and I were scheduled to fly out of Tampa airport on the flight 326 at 5.55 am in the 20july 2017. From Tampa to JFK. Whereafter we were to connect on Emirates to Dubai. And Dubai to South Africa. we were informed of a delay from 5.55 am to 6.18 and then 6.30 and again 7.00. And finally boarded at 7.20. Whilst awaiting clearance at 7.30 the pilot exited his cabin and apologized of a further delay due to a maintenance problem. We were assured by Patricia at the check in desk that we will not be inconvenienced and will make our connecting flights. She booked our main luggage directly to South Africa. We were at the airport at 4.30 am that fateful morning. Sadly we did not arrive in time to board our long haul flights and our nightmare with Jet Blue began with excuses after xcuses and extremely rude staff that goes against the grain of the Founder David Neelemanns credo of humanity and excellent customer service. We were shunted from pillar to post spoken to as imbeciles by staff at Jet Blue JFK namely Justin and Shaun who instead of listening to the problem told me to “get Lost ” he was not interested. I asked to speak to the manager and was told to see the supervisor namely Raquel. Who had no time to see me as she was too busy taking ” selfies ” with friends. You may want to see the CCTV footage in your supposedly “help centre” on the 20 July 2017 to verify this. I will be writing to the shareholders and expect consequence management as this has cost me and my family time money trauma and stress all due to the unacceptable service of Jet Blue its staff who have no people skills , rude and arrogant. What they fail to realize it is us Tourist – travellers that keep them in their jobs pay their salaries and grow their market share. I am a Regional Manager of a Corporate Company for 30 years and if I had to have staff behave in this manner brining the brand to disrepute treating customers with disrespect I will definitely fire them. I will be sending a formal complaint to the ombudsman soon. Mrs Chetty
I normally fly united but recently flew JetBlue round trip from JFK to Las Vegas flying out fri may 5 and returning on Tuesday flight that left begas at 220pm. Awful is how would list expereince. For flight to Vegas entertainment center and wifi was down and all got was a $15 credit which can only be used for future ticket on flight. Return flight was worse – no curbside option to drop luggage even when already checked it with boarding pass, entertainment worked but service was poor – literally took three requests to get a simple tomato juice and then landing at JFK was final insult. You land at one terminal but need to then walk from
Baggage center both up and Downstairs to neghiboring terminal to get taxi. No signs, no staff to assist with anything and taxi line unorganized Have to say I would not rush back to fly jet blue again anytime soon
Worst airline experience ever. Flt.1733 BTV to JFK was delayed more than 2 hrs. before boarding & sat on runway over an hour before going back to gate & canceled . (I waited 8 hrs altogether) Had to cancel my Italy tour , missing Emeritas flight to Milan . THIS WAS BOOKED IN JANUARY . JETBLUE personnel said I MIGHT get out the next day & wait all day for the next Emeritas flt. leaving at 10:20pm. I’m 81 years old & cannot be waiting in an airport all day . They suggested I could get a hotel room, which I would have to pay for. UNBELIEVABLE JetBlue should definitely reimburse my flight insurance of $257.00.
They blamed the problem on JFK traffic control – that is
TOTAL BS. Sure I’ll be able to get back flight money , but lose $257.00 . YOU ARE RESPONSIBLE FOR THAT LOSS. JETBLUE said these delays & cancellations have been going on for some time .
What a nightmare . YOU could have let me know so I could make other arrangements & not lose my tour .
A friend of mine is still sitting in the airport in Florida waiting to fly back to CT to say goodbye to her terminally ill grandfather. In booking her tickets she was promised by Jet Blue customer service that she would be put on a priority list and it would be put in the notes for other Jet Blue service agents to see. She was promised she would be paiged to the front desk when time to board. None of this happened. She was two minutes late to the gate to board her plane after not being paged. When she explained her situation to the Jet Blue customer service agent that it was imperative she get on this flight, that her grandfather was dying, that she had been put on a priority list, that it had been put in the notes in the computer, the Jet Blue agent actually laughed in her face. Her grandfather passed away and she is still sitting in the airport waiting to fly to CT because Jet Blue Customer service couldn’t be bothered to look at notes in computer. Her grandfather is gone, and she missed her chance to say goodbye, you can’t fix that Jet Blue. At least take responsibility for it.
I was taking a flight from jfk/fll flight 1901 Feb 2 with my 7 month old. It was a nightmare when DARCI the gate agent wouldn’t allow me to pre board with my son. She actually made a scene, yelled at me and told me to get out the way or she would not board me and child. I was humiliated I WILL NEVER FLY JETBLUE AGAIN.
I was scheduled to flight from Ponce, Puerto Rico to Ft. Lauderdale, Florida on Wednesday, January 11 at 4:20 am (Flight Number 768). First they announce a delay to 6:00 am. Then I sat down to wait and I received an email notifying the cancellation of the flight 768. I approached the counter and the lady on it told me about the cancellation and that the next available flight was for Friday, January 13. I told the agent I cannot wait in PR until Friday. She told me that JetBlue will give me a voucher at San Juan airport to pay for my transportation to San Juan to Flight then to Ft. Lauderdale. The cab fee was $150. As soon as I arrived to San Juan. I asked the agent at the counter for the voucher and that lady told me that JetBlue was nor responsible for the cost incurred because of the cancellation. The cancellation was never explained (no weather related), therefore I think that its JetBlue responsibility to pay for it. I have the recipe of the cab. I had use JetBlue for many years and always have a great experience, but this incident can change that. I hope I get my money back. I was not on vacation, my trip was to bury my brother, so I was not to happy about it. I know the power of the internet and that If you wave the right tool you could go really far.
I chose jet blue for an overnight flight between LA to NY. I was attracted to their large comfortable seats and private TV. I flew on flight 14 and was very much disappointed with my experience. My large comfortable seat was broken which required me to seat upright for the entire overnight flight. My television was also broken leaving a black screen to view. Due to unforeseen turbulence our drink service was also suspended. It was a very sad and disappointing flight.
Jetblue staff at Logan in Boston were extremely rude. 10/19/26 Boston to D.C.
Depart 6:00am. They made my boarding experience a not so happy one. They were snappy,rude and disrespectful.
I have flown jetblue frequently. It was my favorite airlines till this time.
Their behavior will make me rethink my next booking.
I was scammmed on my credit card in Montego Bay JA Flight #1722 aug 30 2016 —attendant stole info from card and purchased $950 worth of clothes at airport and it was charged to my account. It happened at baggage check in.
I was double charged for baggage (4 pieces). On July 17, 2016, I checked in and paid for baggage via the JET BLUE mobile app. On July 18, 2016, when I arrived at the airport, the agent asked me to pay for my 4 pieces, so I had to pay again with cash/receipt #’s below:
027926022940874 – $25
027926022941003 – $25
027926022941110 – $25
02792602294122 – $25.
The credit card charge # is Jet Blue 2792602289121 Salt Lake City.
On 07/19/16 I took Jetblue #1057 from JRK to AUA. On the first leg my head was injured due to mishandling of overbin. The AC also stopped working. What was worse was when we got to the airport, the whole plane’s suitcases got lost. It took me three hours to reach them. I called 800-538-2583 but very poor response. I even called the corp hq but none reverted back. Wont use this airline again.
Today 7/18/16, for no reason 317 flight from Boston to New York JFK got delayed by 2 hours. It was supposed to leave at 6:55pm but JetBlue is blaming the weather.
I don’t see any rain outside the hall.
Not acceptable.
I saw some other JetBlue flights leaving on time but for some crazy reason this one got delayed.
I was traveling with my disabled veteran husband, from Portland OR (PDX) to NY JFK, on Jet Blue flight 1206, leaving PDX at 11:59 PM on Saturday, July 9, 2016. When we arrived at 10:30 PM at the airport for the flight, we found a very long line of travelers, and were told by the agent “Brian” that the flight had been canceled, and that we would have to stand on this very long line to get any answers to our questions about what to do then. Brian was not friendly, sympathetic or helpful, in fact had quite an annoyed attitude that all these people were requesting assistance. As we were waiting on line, I called Jet Blue, and was put on hold for the entire time that we were waiting.
As we were waiting, another agent named Brian came out & announced that they were not able to locate hotels to put anyone up for the night, and that those of us in line should try to find hotels on our own, and that he would try to reimburse them.
When we finally reached the agent, ( the first Brian), we were told that we had been automatically rebooked on the same flight, but on Monday night, July 11. This was not acceptable, as my husband had an important doctor’s appointment on Monday, and I had to be at work in NY on Monday morning. Brian then told us that he would “do us a favor” and book us on a flight leaving Sunday, but that we would have to change flights in Long Beach, CA, Las Vegas, NV, and Denver, CO. This was also not acceptable, because my husband would not have been physically able to do all the walking involved in changing flights 3 times.
The 2nd Brian then approached me, and told me that another customer had just gone over to the United Airlines counter, and booked a flight for that same night, actually leaving at 2:15 AM Sunday morning, and landing at Newark airport at 10:30 AM Sunday. He told me to go & book that flight at United, and that he would reimburse me. He also told me that he would issue a voucher for taxi fare from Newark airport to our home, because Newark was so far from our home that is close to JFK airport.
I booked the tickets on United, and ended up paying $1,178.20, instead of the $500 for the two tickets that I had paid on Jet Blue. I also had to pay $50 for the 2 checked bags that were included on the Jet Blue flight. After I booked the tickets on United, I returned to Brian to seek reimbursement. Only then, after I had booked these tickets on United, he told me that he would not reimburse the difference, only the original Jet Blue price, leaving me spending an extra $728 out of pocket. He made me wait on line again for a free agent, and told me that he put the refund through for the original price.
I then asked at least for the taxi fare voucher from Newark airport. He then told me that he could not issue that from Portland, but that he had made a notation in the computer, and when I landed at Newark, if I went to any Jet Blue agent, they would be able to print the voucher there. Of course, since I now had to fly United, we landed at a United terminal in Newark, and there were no Jet Blue agents there. I also could not get to a Jet Blue terminal with my disabled husband and baggage, so of course I did not receive the voucher either, and ended up spending another $159.10 on a taxi home. A taxi from JFK to our home is $30.
After getting home, by Wednesday July 13, I still had not even been refunded for my original Jet Blue tickets. I called the customer service phone number, and spoke to Felicity, who looked up my information and told me that she would process the refund. After a while, she told me that she did not seem to be able to do this, so that I would have to wait to speak to a supervisor. She told me the wait to speak to a supervisor was currently 1 minute. After being on hold for 20 minutes, Felicity returned and told me that she had trouble processing the refund because the flight had flown, and was not in fact canceled, but that the supervisor would process it anyway. he told me the flight was delayed, but had flown at 12:06. In fact the flight was canceled, & had not flown, I have e-mails and text messages stating so, and 1206 was the flight number, not the time the flight had flown. She put me on hold again, came back after 5 minutes, and told me the supervisor had processed the refund, and gave me a confirmation number. She told me the money would be refunded to my credit card within 7 – 10 business days. In fact, I received an e-mail a couple of hours later stating that the refund had been placed in my Jet Blue account,meaning that instead of going towards the extra tickets I had purchased, I would have to use this money to book another Jet Blue flight. After this customer service nightmare, I don’t think I ever want to fly Jet Blue again!!
I am a True Blue member, and have previously always been a Jet Blue customer, and always recommended Jet Blue to others, but I had never dealt with a situation like this before, so I never realized how severely lacking in the customer service department they are in such situations. I once had another flight canceled by another airline, and their representatives walked with me to another airline’s counter, booked me a flight on the other airline, and wrote a check then & there for the other ticket.
I feel like no one in Jet Blue had any training in responding to this situation, kept making promises that were unfulfilled and mishandled everything!
This is by far the worst customer service I have experienced with an airline. My flight was at 1.25. I got there at 12.42pm to check in. Agent told me it was too late to check in bags..I had to board I went through security only to have my all my liquid stuff I bought that morning thrown out. I was very furious, came back to check the bags in only to be told to pay 25 dollars for my luggage!!! Why didn’t he tell me that the first time???? Long story short I missed my flight and had to wait for another flight and it was my birthday week..they ruined everything!!
Poor customer service. Even simple details as to flight departure and confirmation seems difficult. I wanted to ask a simple question about my flight from Augusta Maine, on sept 26 th at 7:20 A.M. It was supposed to be Cape Air, but Cape Air says I have to call Jet Blue. Jet Blue says I have to call Cape Air. The agents themself seems confused who the flier must contact.
Today June 23/2016, I’m in fort lauderdale airport. Attendant said flight is being delayed because they just called captain and he’s on his way (how unprofessional). Then they said plane has some technical issues and they are having a supervisor look into it. It is like they don’t care.
Also there was a complete lack of customer service. This is the second time I am facing similar issues with JetBlue. I will not recommend this airline to anyone.