My daughter booked a Lufthansa flight fm London-Hawaii 3 weeks ago. She’s young; of course she got a cheap flight-directly with them. Haven’t seen her for 18 mths 3 days ago she sustained a concussion & cannot fly next week. I called and spoke to a Manager in Ontario today March 24th 2017 and she basically told me that with “that fare basis”. they cannot waive the change fee or the “recalculated fare” and that if we didn’t rebook the flight giving a specific date before her flight on March 28th, she would lose the value of the ticket completely. Also, the change fee is BP130 and the fare would have to be recalculated and it would be unlikely she would get the same deal. I said, we don’t know when she will be able to fly.. she has a HEAD INJURY and has to have an MRI. “We cannot waive the change fee”. WOW. I don’t care what the ticket says, this is immoral. If they don’t agree to waive the change fee & recalculation, I will do a PR campaign that will get their attention and will be calling the Executive Office in Cologne first thing Monday Morning. When people don’t complain and do anything, greedy companies get away with this stuff.
Giovanni Pagano
1.0
Rude service! My family and I arrived 1 hour before our flight and they had closed the gate. They refused to help us and appeared very non-cooperative. They gave us a business card and simply said to call the number and book another flight. Terrible way to treat your clients. I wont fly Lufthansa again.
M Ismail
5.0
I booked a ticket on Lufthansa in December 2015 and checked in for the flight on line the day before departure. A few hours after that a death occurred in the family and I was unable to travel. I claimed through my travel insurance for the cost but they require confirmation from Lufthansa that I did not actually travel. Therefore , I have emailed Lufthansa a number of times for this. They acknowledge my email and say someone will contact me but nobody does. Its nearly 8 months now.
This is disgraceful customer service.
Samuel
5.0
What has happened to Lufthansa all of a sudden? How come the staff at the airport are not aware of the baggage rules and the restrictions for check in baggage. I had to wait for several minutes for one staff to clarify it with the other. Not a professional approach.
My daughter booked a Lufthansa flight fm London-Hawaii 3 weeks ago. She’s young; of course she got a cheap flight-directly with them. Haven’t seen her for 18 mths 3 days ago she sustained a concussion & cannot fly next week. I called and spoke to a Manager in Ontario today March 24th 2017 and she basically told me that with “that fare basis”. they cannot waive the change fee or the “recalculated fare” and that if we didn’t rebook the flight giving a specific date before her flight on March 28th, she would lose the value of the ticket completely. Also, the change fee is BP130 and the fare would have to be recalculated and it would be unlikely she would get the same deal. I said, we don’t know when she will be able to fly.. she has a HEAD INJURY and has to have an MRI. “We cannot waive the change fee”. WOW. I don’t care what the ticket says, this is immoral. If they don’t agree to waive the change fee & recalculation, I will do a PR campaign that will get their attention and will be calling the Executive Office in Cologne first thing Monday Morning. When people don’t complain and do anything, greedy companies get away with this stuff.
Rude service! My family and I arrived 1 hour before our flight and they had closed the gate. They refused to help us and appeared very non-cooperative. They gave us a business card and simply said to call the number and book another flight. Terrible way to treat your clients. I wont fly Lufthansa again.
I booked a ticket on Lufthansa in December 2015 and checked in for the flight on line the day before departure. A few hours after that a death occurred in the family and I was unable to travel. I claimed through my travel insurance for the cost but they require confirmation from Lufthansa that I did not actually travel. Therefore , I have emailed Lufthansa a number of times for this. They acknowledge my email and say someone will contact me but nobody does. Its nearly 8 months now.
This is disgraceful customer service.
What has happened to Lufthansa all of a sudden? How come the staff at the airport are not aware of the baggage rules and the restrictions for check in baggage. I had to wait for several minutes for one staff to clarify it with the other. Not a professional approach.