Experiencing one of the poorest and worst lost baggage customer care response from LHRBaggage.omanair.com. How come they dont even send acknowledgement mail, not even a automated reply . My father lost baggage while flying oman air . It took us over 2 months to get some response from oman air to complete settlement claim to receive 200$ for lost luggage . Till date there is no response , I mean absolutely not a single reply from LHRBaggage despite repeated requests to get an update of whats going on with the settlement claim, what kind of customer service is this. it is frustrating to not know whats going on . I dont know how to escalate this issue to their upper management.
Ram Hari Giri
5.0
I would like to make a complain about the hotel provided by the Oman Air due to cancellation of flight WY 338 from Kathmandu to Muscat on 31st of August 2018.
After Waiting of about 12 Hours in Kathmandu Airport, we have been asked to move to the hotel called Rajasthan – Kathmandu due to cancellation of flight . When we reached to the Hotel, Hotel staff decided to transfer me some other building which was opposite of its building. I have been asked to occupy the room No. 207 of that building called Sport Ludge, where I found completely unacceptable environment for human.
The bed was wet due to outside moisture environment, cockroaches were everywhere on the floor. Toilet was poor and seems to under repaired and damages. No towel was provided to take bath, and there are no hot water system running in the tab. I was trying to call reception, but the telephone instrument was badly damaged. I ran into the reception, he gave me a very old towel and asked me there is no option. I asked him to get my passport to search another hotel but he denied. Again I request him to allow me to go my home because it is near the hotel (about 3 Kilometer distance), hotel staff denied.
I have taken the bath with cold water only available there, when I was trying to sleep, I feel suffocation and found there are no exhaust fan for ventilation. Then I have no option to open the window. When I open the window hundreds of mosquito enter into the room and start bite me. When I reached to the reception it was already 11:45 Pm and closed.
Now, due to hostile environment I am suffering Diarrhea, Cold, Cough and neck pain. I have been travelling with Oman air for almost 4 years, at the frequency of every three to six months. I would request to look into the matter.
I look forward to hearing from you soon.
James
5.0
Hello,
I am writing to you with regards to an experience I had on one of your recent flights. On Friday 13th July I was making, what would usually be a regular journey to Manchester from Dubai with a connecting flight at Muscat, however this was not the case.
Upon boarding the plane, the staff were not helpful in the slightest with myself and other passengers with regards to seating allocations and the location of luggage. After the boarding was complete, the aircraft was half way down the runway before it had to stop and turn back to Muscat airport with no explanation, thus causing the first of what what turned out to be many delays.
After finally taking off and with many passengers including myself worried and concerned as to what the problem was, it became apparent the majority of the staff were rude, unhelpful and disrespectful towards myself and other passengers. Moreover, when being told we were going to be landing soon, the cabin crew collected back the headsets and turned off the inflight entertainment. This is what usually occurs, however we ended up circling above Manchester airport for close to an hour with many passengers including myself confused as to what was happening. After a period of time had passed, there was an announcement to say we would now be diverting to Birmingham airport, again, with no explanation!
Once landing at Birmingham airport, myself and the rest of the passengers were left confused and frustrated about what was happening. With no communication happening between the first deck, cabin crew and passengers, many began to get distressed and frustrated with the situation. What’s more, when I approached the front of the aircraft to get more information I was confronted with angry and rude staff, including the head of cabin crew Sonika (wy105).
In addition to the many confrontations that was happening on board due to the sheer lack of communication and customer service, a member of the aircrew called the airport police to the aircraft (see images attached). Once the airport police had arrived, I had direct contact with them along with the cabin crew. When one of the officers asked the cabin crew as to why they’re in Birmingham airport and not Manchester and as to why they called the police, they could not reply.
We had now been at Birmingham airport for roughly 3-4 hours with no inflight entertainment, no drinks or food and again, no explanation as to what was occurring. I had elderly family members that had traveled from afar waiting patiently at Manchester airport for over 5 hours for my flight to arrive with no ground contact being made to update them on the situation. This in turn was a huge burden on behalf of the car park fees at Manchester airport and their personal time.
What’s more, due to the number of delays that occurred, I now missed an important family event that evening, not to mentioned the meetings I had to prepare for the following day.
I, my friends and my colleagues at the Ministry of Education in United Arab Emirates regularly use your airline (Oman Air) and we recommend it highly, however this awful, inconsiderate and despicable experience has made not only myself, but my colleagues reconsider how we commute from destinations.
I am due to fly back to Muscat and then onto Dubai on 24th August with Oman Air, however I am not confident and reassured due to the issues mentioned above.
Please see the attached images for references.
I look forward to hearing from you about this matter.
James Roberts.
Govind Singh Aithani
1.0
Utterly poor service.
I missed my flight from oman to china due to the delay of first flight from delhi to oman. The airlines arranged another flight from oman to kuala lumpur and kuala lumpur to china and again we missed second flight because first flight was missed. They did not arranged any accomodation for us in china and arranged a next flight to china after waiting 12 hrs in kualalumpur airport. Their staff was not even present at the scenario and anyhow after so much pain our ordeal did not end here as in china we did not get our baggage and after calling oman airways from china who actually did nothing to help us out in this situation to get our baggage just gave us another number and ended the call. I missed my meetings in china as all my clothes were in the baggage and could not fly to another city in china for meeting as i had to stay in guangzhou to get my baggage. I received my baggage after 3 days of repetitive calling and that too my 2 baggae did not come together. I lost my time and money on this which i need a full refund from the airlines for the mental stress ans loss of business i have taken on the trip for which the airlines is full responsible. Now again when i tried calling their customer care no body actually to pick call and have courtesy to respond and after intense searching through internet i can not find any customer care email id where i can submit my query. If this goes directly to airlines i need them to compensate me for this entire mess of my trip where i have lost my prcious time and opportunity to generate business.
And surely i wont recommend oman airlines to anyone and would not also travel through this airlines ever untill they show some courtesy to reply and solve my query.
Govind Singh Aithani
5.0
Your arrangement were very poor .
I missed my 2 important meeting with my supplier.
Due to your company delay, after that I got my language after 3days by time time time of my flight landed .
Due to your company irresponsible behaviour I lost my meet . Apart from this I didn’t had any clothes and my important documents for meeting .
I am very disappointed with you services.
Ava
5.0
I bought an economy ticket thru an agent. The ticket states I’m entitled to two bags of 23 kg each which means 46 kg, the travel agency conformed via email that I’m entitled.
Iv’e noticed the bad reviews that Oman Air has which made me worried so I called Oman Air in Sydney the lady said no I can just carry 30 kg. Customer service was good and quick but I noticed that other people have the same issue as me ‘conflicting information’ about their luggage.
karooth Salih
5.0
I had the worst experience of my life while travelling in Oman Air business class on 3rd May from Dubai (DXB) to Kozhikode (CCJ). On arrival at the airport, when I approached the business class counter, the airport counter staff was courteous and informed me that although the standard allowance in business class is 50 kgs, as per the system the allowance indicated in 30 Kgs. However, the counter staff requested to wait till he could reconfirm with the airline staff who came and informed that it is only 30 kgs.
Although I tried to communicative with the airline staff at airport, he was rude and even reluctant to cross check nor ready to oblige with my request to verify. I even informed him that I had even reconfirmed with the Dubai Oman air office (since the baggage allowance was not indicated in the ticket) who had confirmed that the weight allowance in business class is 50Kgs with 2 pieces of baggage. I even requested him to direct to any other oman air staff for which he said he is the one in charge and advised me to pay excess baggage if I wish to carry the 20 Kgs of baggage which I refused. Hence, I had to go through the hardship of returning the baggage brought all the way to the airport.
Although I have been travelling with different airlines in the past 30 years, this is the first time I am experiencing such a unpleasant situation after reaching the airport while flying in Oman air after a span of 10 years.
Faraz Khan
5.0
The worst flight ever!!! We asked for wheel chair support nobody came; than we were on time for the flight but OmanAir over booked. We asked for the manager Khalid @ Muscat but he said over the walkie he’s busy. They promised myself they had my suitcases loaded but upon arrival no Suitcase. I would never ever recommend anyone to take Oman Air.
Once I approached the staff in Muscat they start preaching me about Islam saying we are human and we make mistakes also the one who forgive the mistakes gets good reward. If I was looking for lectures I would’ve turned on youtube.
Wheelchair Support guys and Management Team had problems communicating in English.
veer vikram dev kumar
1.0
I traveled to Muscat from Hyderabad by WY 236 on 18th March, 2018. The airline staff were very very rude at the checkin! They said that my visa was full of holes and I could just not travel. Then after a lot of arguments they let me have the boarding pass but not before threatening that they would see that immigration would turn me back!
Then the boarding was aborted just after it began two hours late. No breakfast was served. A late and insufficient lunch of poor quality was served at two. Second helpings were rudely refused. Not me but a couple of other pax asked for and were refused second helpings. Again for tea the passengers were asked to stand in line produce boarding card etc., The staff were not available to give any information. Finally the flight took off late in the evening at about 7 or 8 after a new set of crew was flown in from Muscat by the afternoon flight. We were told that the Captain had suddenly fallen sick in the morning and they decided not to fly with insufficient crew.
Next day I have filed a complaint about the misbehavior of the counter staff citing the above and I received a bland reply from [email protected] that since all the flights emnating from Hyderabad were delayed that day, this one was also delayed! No no word about about misbehaviour of their ground staff! And no word of apology for not giving us hotel accommodation! The complaint was filed on Oman Air Complaints and rejoineder to above email is unanswered to this day! Do I have to go to Court for this small thing?
somya maheshwari
5.0
I was travelling from Frankfurt to Bangalore.via Muscat.
I boarded Oman Air’s flight WY116 on 13 May 2018, it took a halt in Muscat and from there I boarded flight WY281 on 14 May2018, it was already delayed by 2 hrs and then on reaching to Bangalore, I came to know that my Baggage was missing.
I immediately contacted the ground staff and they said that the only help they can do is Raising a Complaint.
The complaint number was: BLRWY13713/14MAY18/0617GMT.
My Ticket number was: 9105353018818
The tag number of checked-in baggage was WY875789.
And even after this much of time, no one has a clue that where my baggage got stuck.
Worst experience till date.
Will never fly from Oman Air and will suggest others too, to not fly with them.
Vibhav Maheshwari
5.0
I was travelling from Frankfurt(Germany) to Bangalore(India).
I boarded Oman Air flight WY116 from Frankfurt to Muscat on May 13’2018.
From Muscat to Bangalore the flight WY281 was already 2hrs delayed and after reaching to Bangalore I found out that my baggage is missing.
On talking to the authorities there, they told me that they have filed a complaint and they are not sure when will they be able to give any information about my result.
The complaint/Reference number is: BLRWY13713/14MAY18/0617GMT
Vibhav Maheshwari
1.0
I was traveling from Frankfurt to Bangalore. First my flight got delayed by 2 hours and then my luggage is missing. And no one knows where is it stuck. No clarity at all.Very bad experience. I will never travel with Oman Air again and recommend others as well not to travel with this Airline
KRUTHI NAIK
5.0
I had traveled by Oman Air from Mangalore to Paris on 9th Jan 2016 and despite having a boarding pass, they did not allow me to take the flight. I had to stay there for a night and then take flight the next day.
As I was a student, they scammed me by giving me just the compensation of 369 euros. Now that I realize that there were many factors to this like waste of time, delayed arrival, and moreover mental stress, I would like to contest for the amount of compensation that was given to me.
Very disappointed with this treatment from Oman Air! Hope you address this issue in a right way at least now!
Sabu Kunnel Kurian
5.0
Please refer to complaint no. CDGWY11233. We had travelled from cochin to Paris by Oman air today 16/04/18 by Wy0226 and transit By WY 0131. We checked in two of our baggage (WY 68-94-47 and WY 68-94-48) at Cochin and after repeated enquiry, we were assured that the same would be transited automatically without our further interference. However both the baggage has failed to reach us in Paris and now we are left with no change of clothes and other essentials. This is not acceptable at all.. we are left in a foreign country without our baggage and the gravity of the situation has not reached oman air’s poor management. Truly disappointed by your services or lack thereof. Your prompt response would be appreciated. Sabu Kurian
Manish
5.0
I am staff of Qatar Airways, i booked a return ticket for my father (MCT-JAI). I called oman air reservations but they barely get connected so the staff at Muscat Airport helped my father to list and accept him on the flight, but today morning he was traveling back from JAI-MCT and i have tried calling oman air reservations @ 44142222 Qatar, oman air reservations @ 2453 1111, 24519580, 24519591 ..as well as called jaipur reservations for listing but mostly calls were unattended by them or told that they cant do it from here you have to call jaipur station. Finally when my dad came to the airport the ground services at jaipur station denied to check him in as said that he is not listed so they cant do anything about it rather then helping him and when i myself spoke to the supervisor MR. PANKAJ KUMAR he said he cant do anything in this case and i have to call my staff travel or muscat station to do the listing. So later on i approached my staff friend at muscat airport to help me with listing and when he did it i showed the screenshot to the supervisor at jaipur airport but according to him in the system it still showed the same booking date and said he will close the counter now and will not accept my father on the flight.
This is very disappointing when your staff cant help us and provide low level of customer service and doesnt know how to talk and escalate the situation further and help the customer with a situation like this. Atleast the duty in charge should be able to do or take a action or contact oman station for so and so situation but nothing was done except to deny customer from flying.
Faisal
1.0
I travelled from Dammam to Islamabad last year.
There was no leg space as seats are cramped together. Inflight food quality was poor too.
On my return I had to upgrade to business class because of the narrow leg space. Business class leg space was better but overall quality of service for business class was extremely poor.
I would rate it as a 0 or 1 star services on that route.
Said Mohamed Badaud
5.0
It was my first experience flying with Oman airline,but the hospitality I received was not up to standard on Saturday the 03/03/2018 from muscat to London. I was allocated seat number 30K which was more comfortable but my device(TV) was not working for the whole of my journey, I made several complain even to the supervisor whom they promise to fix it but nothing happened. I was really denied comfort for eight and a half hours and even one of the crew promise to compensate me with a voucher but that were mere rhetoric, I was offered nothing and I didn’t bother to ask. Such things should not be happening or may be I was in economy that’s why the crew decided to ignore me, they should be equality and your standard should be to a level of satisfaction to all passengers.
Dr AbdulWahab Sheikh
5.0
My wife is still stranded at Bahrain with no clue whatsoever how she will reach Dammam.
She was travelling by Oman air Flight WY5657 PNR MLFWFL from Karachi to Dammam.
She was suppose to travel to Dammam by bus at 4.30am and reach Dammam at 6.30am as
mentioned in the ticket.
It is rude of Oman air to leave a lonely lady helpless at the airport.(Ayesha AbdulWahab).She is still at the airport with no care..Shame on you Oman air.
azim ul haq
1.0
my wife travelled by oman air two weeks ago karachi to riyadh via muscat. at riyadh air port luggage not reached we reported on airport for missing luggage and call them daily to ask about our missing luggage but it didnt found uptil now.then i checked from their web site for claim and send them emails with all required information/documents unfortunately all their provided emails were wrong and emails were undelivered.now i dont know what to do they are worst airline and dont care about our luggage.
Matthew
1.0
For a trip from Manchester to Koch(India) which should take around 15 hours including boarding time, check in, transfer from Muscat etc. It took me 78 hours to reach my destination after being diverted to 3 different airports, staying in two hotels (Muscat and India) and finally travelling by road for 12 longs hours, I reached my original destination after 72 long hours! Oman Air staff were so unprofessional, rude and even I can say inhumane!
The worst nightmare I had in my life was to fly with this airline. Still recovering from the tragic episodes of misery and captivity of Oman Air while flying with them!
WILL NEVER EVER FLY WITH OMAN AIR, EVEN IF OFFERED FREE!
NEVER THINK ABOUT FLYING WITH OMAN AIRLINE! YOU ARE RISKING YOUR TRIP, TIME, MONEY, HEALTH AND HOLIDAYS.
S.Vaikundarajan
5.0
My Oman Airways booking confirmation No. ZNWLCD for my travel from Delhi to Muscat on 25th November 2017.
My Oman visa was submitted vide Oman air customer service unit visa deposit receipt document No. 1552942 dated 23.11.2017 by depositing cash .
In the check in counter one Miss. Booja Yadhav refused to issue boarding pass to me. When I show the visa deposit receipt, again she asked one gentleman name Mr. Asuthosh Aavuja for clarification. He told that, unless visa physical copy boarding pass cannot be issued. After more than 35 minutes waiting in the counter, I could able to get the boarding pass. Hence your Delhi Unit service is not good, in future I will not choose Oman airways , Unless I received a satisfactory reply.
Dr. Tariq Mahmud
5.0
Me and my wife traveled by Oman Air on Saturday,18th November, 2017 from Muscat to Lahore in Economy class by flight by flight no. WY 341. I have travelled to different parts of the world by different flights but I had to face some complaints with Oman Air which never happened with me in any other flight.
1:- I specially requested to the dealing person with boarding pass to give us seats In front part or in the middle but we were given the second last seats i.e 35-E and 35-F which were so narrow that one cannot move out of these seats easily.
2: – The behavior of the staff with the passengers while boarding the buses moving to aero plane was very rude
3:- I requested to provide the chicken meal but I was forced to take the vegetarian meal which was very difficult for me to eat.
4:- The vegetables provided with the meal were rotten and they had a very bad smell. Almost all the passengers on board complained about it.
This was my first experience with Oman Air which was proved very bad. I shall request you to look into the matter and resolve such issues.
Mohammad
1.0
Hi..I called the customer service to reschdule my flight which was on the next day..i was answered by a lady named fida al balushi who is extremely rude in handling customer related issues.
I asked her name to which she replied and requested 2 mins to check on system regarding the changes.
I asked her whether her name had a arabic meaning and then the next thing she replies is “ none of your business” and she gives me all rude replies. I asked her to rather give me the details and hang up which she delayed on purpose more than 5 minutes with no answer and later when i ask her that i want to make complain against your rudeness , she tells me that there is no manager or his number
Rather come here in the morning and do whatever you want and not to act oversmart !
Really? Do you think she can handle customers this way?
No wonder Oman Air has showed losses over Omr 80 millions in 2016.
Sreeraj Puthalath
5.0
I booked my ticket from calicut to bahrain via muscat. When I reached airport, they told the flight was 4 hours delayed. From calicut i reached muscat and then came to know that my flight to bahrain is postponed by the airline company. I enquired the oman airways service center about but didnt get any appropriate reply. I stayed 8 hours in oman and then they took me to abu dhabi which wasnt there in my actual ticket. there they made me wait for another 12 hours before they took me to bahrain. Didnt even provide food or accomdation in oman and abudhabi. Worst Experience Ever. NEVER TRAVEL IN OMAN AIR
Praveen
1.0
I have reached Hyderabad on 2nd September 7:.00 AM from Doha. To my surprise check in baggage not arrived. I was told it will come in the next flight, I was given a slip called Property Irregularity Report (PIR). Assured that luggage will be delivered at home address. I have to collect the TV personnel due to Customs clearance. No body picks the calls, all the time either busy or no one picks the calls. Airport is 40 km away from my place. Pathetic customer service. I will never book OMAN airways.
I am not sure how come they run international flights without roper customer care.
WY 457767
WY 457768
Maxine Brown
5.0
I would like to make a formal complain against OmanAir up until now, I have a major problem with delays in communication with them. I have tickets booked with OmanAir London to Kuala Lumpur and when I was booking the ticket the website would not allow me to add the full long name in the last name field. After I contacted Oman Air about this, I was telephoned by a member of staff at OmanAir who said it was not a problem that the ticket had the short version of the name on since the website did not allow me to type more in the last name box.
I was asked to scan and email the passport to her for her to double check it was OK, later that day she sent me an email and told me in writing that she had sought further confirmation and had spoken to LHR who also confirmed there will not be a problem with boarding or checking in on this OmanAir flight with this ticket.
Then a few days later she sent a second email with yet more reassurance confirmation that she has also spoken to Kuala Lumpur side who also confirm no problem or issue with this ticket for this passenger.
Then suddenly a week later she has sent me an email which is backtracking what she had confirmed in writing and not only that I am being told in a not very direct way that I am expected to buy a new ticket.
I have asked this lady to call me urgently to offer a more detailed explanation of what her most recent email actually means and why I have been given incorrect information all along…from OmanAir, LHR and KUL. I am am now in the process of speaking to a legal team about this and the case is being followed on LBC Radio where I contribute to a consumer rights phone in programme.
I called customer services but the person I spoke to does not know how I can get in contact with the lady who sent me those emails and now she is not responding to my replies . I am escalating this complaint as I consider Khadiya’s lastest email a deadlock letter and this matter and I will be taking to the appropriate action via the ombudsman which regulates OmanAir
Hanna O'Driscoll
5.0
I am writing to make a formal about the changes made and extra expenses incurred during my recent flights from Bali, Denpasar to London Heathrow on Sunday 16th July 2017.
The flights were booked through the agent tripsta.co.uk , which included two connecting flights; the first in Kuala Lumpur and the second in Muscat.
I checked in with Malaysia airlines, who informed me that I would need to collect my boarding passes for my next flights at the Oman air transfer desk when I arrived in Kuala Lumpur. They also assured me that my luggage will be going straight through to London, Heathrow.
I arrived in Kuala Lumpur at 19:25 (scheduled arrival time) on flight MH850 and proceeded to check in for my next flight with Oman air WY 824 , only to be told by an extremely unhelpful representative that I was no longer booked on this flight. I was told that I had been transferred to a Qatar airways flight QR0849 travelling to Muscat,Oman and in the next sentence told that I would be unable to make that flight because it was already boarding. The rude and unsupportive representative from Oman air showed no understanding or willingness to offer a solution, opting instead to pass the blame straight to our agent. Luckily I had a friend in the UK prepared to call my agent for me when she declined to let me use her airport telephone.
This whole situation left me feeling shocked and unnecessarily distressed thousands of miles away from home. Why would an airline company transfer me onto a flight that was already boarding? and why had I not been informed about these flight changes?
My flight from Denpasar to Kuala Lumpur (MH850) arrived on time at 19.25 and the flight I had been transferred to (QR 0849) was due to depart for Muscat at 20.25. The flight was already boarding when I arrived which means that this was never going to be a realistic or achievable check in time for me.
So I find myself stranded in Kuala Lumpur airport, my agent telling me they no longer have access to my booking because It has been modified by Oman air and now both airline companies (Oman air and Qatar airways) telling me it is out of their control.
My only option if I wanted to get home, was to purchase another flight ticket. At such late notice I paid an extortionate amount for a single flight from Kuala Lumpur to Heathrow with Malaysia airlines which set me back 5,486.38 Malaysian ringgit; the equivalent of £986.
Furthermore, after purchasing my new flight ticket at the transfer desk, I was then told I had to go through immigration to collect my luggage before I would be provided with a boarding pass. This then risked the possibility of missing the check in for the new flight. I had no choice but to proceed to another terminal via the airport train, through passport control, only to find my luggage was not there and could not be located. Again, added to the time constraints and causing unnecessary stress, however a Malaysian airline representative viewed my luggage tag and advised my luggage would be in London when I landed. She then kindly printed my boarding passes and I proceeded to check in.
Finally, when I landed at Heathrow at terminal 4 at 06.28 after a 13 hour, sleepless flight my luggage was nowhere to be seen. After some investigation my luggage was located still in KL due to arrive on the next Malaysian Airline flight due in at 3pm on 17th July. I received all my belongings on Tues 18th July at 8pm.
I hope you can understand the disappointment and frustration I am feeling. I have been put out of pocket due to the action and lack of communication of many airline companies. I am being financially punished for something that was completely out of my control and what is even more worrying is that at no point did anybody particularly offer much help or accept responsibility for this catalogue of errors.
Sadik Noor
1.0
I am a disabled customer, who booked a flight with Oman Air for a trip to Dubai, with son. I have travelled widely in the Middle East and on all occasions using local airlines in order to appreciate fully local culture.
On 3 August 2015, I left Heathrow for Muscat to arrive at 07:40 am to connect to Dubai. I noticed while at the Airport that my connecting flight to Dubai from Muscat was to depart at 17:10 Hrs. This mistake was because of my poor sight. I asked if I could be placed on an earlier flight but was told at Heathrow that it was not a problem as Oman Air has several flights a day from Muscat to Dubai. I was told to go to Muscat and a request for an earlier flight.
On 4 August 2015, I arrived in Muscat with my son at 07:30 Hrs and did as I was told. But Oman Air their staff totally refused to place me on an earlier flight to Dubai. I was told to get a visa and go into the office. We paid the fees and went land side of the Airport to access the office. In the office, Oman Air staff simply laughed at me. Some of them even wondered how a poorly sighted man with a child was able to travel on a plane!
I then re-entered the Airport and sat in the customer area near Gate 4 until 1710 Hrs when I went to my flight’s gate. However, I was told very rudely that the flight has been rescheduled and that we needed to wait for a further one and a half hours, no explanation for this was given. This was after arriving in Muscat on 0740 Hrs only to leave Muscat at 1900 Hrs. We stayed at the benches of the Airport for around 12 hours on that day.
On 20 August 2015, I was prepared to go to Dubai Airport for my return leg. Unfortunately, because of confusion about the Terminal by my taxi, we were late 5-8 minutes to the 0900 Hrs deadline. Oman Air refused to board us on the flight. I asked if I could be put on the next flight, I was told no. I asked to speak with the booking office, I was told to call the booking centre in Muscat. But, as I had no working phone, that was simply not possible.
After persistence, I was told there was a Oman Air office in Dubai near Fahimi Metro Station. My son and I went to Fahimi station with a great distress because of my poor sight. It took me the whole morning asking people that I was able to reach the office on an obscure first floor hidden shopping centre.
At the Office, after a long wait, I was told there was no flight available unless I wanted to upgrade and pay USD 10,000 to First Class, or buy Royal Brunel ticket at around USD 2000. I contacted friends who were willing to lend me the money which I used to pay for the Royal Brunei ticket.
By all standards, the treatment I received is a disgrace. I am writing to you to make a formal complaint about the poor Customer Relations I received on recent flights. I do not feel the standards you are delivering meet the standards expected from a reputable airline company. As a customer facing organisation I would expect that you understand good customer service. I am disappointed with the distress that your organisation has caused me at this time and I expect a response to my correspondence within at least 3 days. This matter should be prioritised, and I find it reasonable to resolve this within 14 days. If this is not the case, I will be escalating my case without hesitation. To resolve this issue I would like you to be refunded the price I paid as I did not use fully my Oman Air ticket.
Yours faithfully
Service Reference: ZQTQWM
FIAS
5.0
The worst flying experience I ever had is with Oman Air. I fly from Jeddah to Cochin on 23 June 2017 and I was stacked in Muscat for one day because of worst arrangements and flight management done by Oman air company, and finally I was sent to Calicut airport by Oman air which is so far from actual airport and no transportation was arranged by the Oman air to my original destination. Same case happened while I was returning from Kerala to Jeddah, I was hold in airport for more than 7 hours than normal waiting time due to flight delay, and finally when I reach Jeddah I lost my baggage and Oman air cant trace it till now. When I went to complaint on this to Oman air office the way the staff reacted is as I had done mistake to them. I would like to inform you I am not traveling for free with you, I had paid for the service you offer, if you cant treat your customers well please don’t offer the service to put Customers in trouble. Never in my life I will prefer to travel with you
Mohammed Fakhruddin
5.0
I was travel by flight WY 912 on 8th April 2017 from Hyderabad To Muscat, but I am sorry to say that I cannot receive any Urdu news paper like Etemaad daily, Siasat daily, Munsif daily, Rehnumae Deccan daily etc.
and in flight video information about Hyderabad city languages Urdu not included, I want to say that, in Hyderabad city approximately 5 millions citizen’s conversation in Urdu.
I am requesting to Oman air flight management that, please edit that information and arrange Urdu news paper also in future.
Thanks.
Clifford lima
5.0
Gents
I am sure by now you all are aware of the inconvenience faced on the Mumbai muscat flight WY204 dated 4 April 2017.
After having to sit through this ordeal for no fault of ours and having landed 35 minutes before my connection to bahrain WY 653.
I asked at 3 places regarding my baggage being loaded as I had costly perishables but wasn’t able to get an answer except please hurry.
Then at boarding ladder I met a Mr. Ali and asked him the same twice then thrice and was greeted with ” if you don’t get on we will off load you ”
Is this the way you deal with your passengers.
I get on and again ask the crew on board who assure me my baggage was on and that if a passenger is on board the bag has to come.
But alas it’s 10 hrs later and my bag has still not arrived.
I called up bahrain airport who tells me I will not get my bag for the next 5 hrs.
THIS IS JUST RIDICULOUS.
Mazoon
5.0
I was on flight # wy0816/ date 13 march. on Oman air from Bangkok to Muscat. It was one of worse flights memories i had. I am first class or business passenger. I was treated so rudely from a airhost who shouldnt be serving in business class cuz of his cheap way of communicating and service. He asks me with a angry face whether I want to be served dinner. I asks what is on the menu, he answered loudly read it. Then after my dinner i was watching movies, the passenger beside me starting drinking too much alcohol and was making noises and icking. I was moved to another seat, while your team had to tie him and force him to sleep. You should train your stewards to be more friendly and also dont serve too much alcohol to fliers who could go violent like this.
Mohammad.S.Khan
5.0
I always prefer to travel on Oman air due to the best connections and the services on board.
I had a very bad experience on 07 Mar 2017. My itinerary was Riyadh-Muscat-Islamabad business class on return ticket.I traveled from Riyadh on WY682/06MAR and had connection to Islamabad on WY345/07MAR17.
At the time of boarding at Muscat through gate number 19, one of Oman air staff came and very loudly announced to have a queue for boarding. Since I was travelling in business class I asked the staff either business class will be boarded first with families? He replied wait and follow the queue.
The way he replied and answered my question it was humiliating and totally in unprofessional way.
He kept me waiting for sometime and than asked me to present my passport along with the boarding pass . Again the way he was communicating, it was not meeting the standard of an airline employee. He asked me ” laish anta massab ” I felt very humiliated in front of passengers by this rude behavior. I asked him that I will complain for this to your management.
Instead of saying sorry or replying in better tone he said my name is Faisal Saleh and go ahead do what you want.
I simply said thank you and proceeded to the bus which was full of passengers and there was no place even to stand properly. No separate bus or van was provided for business class passengers and we were treated as herd of sheep.
Oman air is famous for the best connections and the best hospitality both on ground and on board as well. We are paying huge amounts in business class not for getting humiliated from your staff at gates. We are travelling in business class for the respect and comfort and to enjoy the services not for getting humiliated by your staff. Passengers should be respected and treated not due to their nationalities but due to the services they had paid for.
Any ways it was a very bad experience and next time I will think hundred times before scheduling my trips on WY. Please be informed that many other airlines are there operating on same routes.
harshavardhan
1.0
I have traveled with Oman airlines on 28th of feb 2017 from London Heathrow .
My actual destination was Hyderabad and there is change in muscat.
Due to your flight technical issues the flight from LHR to MCT is delayed which as a result I missed the connecting flight to Hyderabad in Muscat on 1 March 8:40 am.
The consequences happened after that and your worst service comes to picture.
My engagement was on March 2nd so I have to desperately go to Hyderabad, non of your employees helped to give the replacement flight sooner.
After 3 hours of request they gave a ticket to banglore and I have booked the ticket from banglore to Hyderabad on my own expensess.
I have arrived in Banglore around 6pm IST and I found that my luggage was misplaced.
Your employees there promised me to deliver the luggage to my home address in Hyderabad as done by most international airlines.
I had to buy clothes again for my engagement in airport at 8pm march 1st in Banglore.
I came to London on 3rd march , untill then you didnt find my luggage.
The worst part is the guys in Banglore called my brother in law in hyderabad and asked him to collect the luggage in Hyderabad instead of posting it to the address.
Because of your mistakes ,please find the consequences, efforts and losses in money for me
1) I booked connecting flight from Banglore to Hyderabad at my expenses which costed me 6000 INR additional
2) My total journey is delayed by 9 hours
3)My baggage is misplaced , which costed me 9000 INR to buy new clothes
4) I almost missed my marriage engagement
5) Worst thing is you didnt deliver the misplaced baggage to my home address instead asked us to collect from Hyderabad airport that too two days after my journey , which took my brother in law to drive for 100 km and 5 hours of effort.
Please call me I will explain you in detail about your stupid airlines which I will never travel.
I called your customer care they say you dont take complaints through telephone. The Banglore baggage department never picks my phone.
syed
5.0
As per your new rule of 30 kg baggage single piece has put me and family members in trouble as we cant put all stuffs in one bag. The difficulty is very stressful. It is a real nightmare for parents with children. It is almost impossible to carry single piece 30kg please show mercy on travellers. Due to this we have shifted airline via abudhabi/dubai/sharjah
Jaweria
5.0
Damaged Suitcase FOUND: in Munich
My luggage was badly damaged during a recent flight on your airline and I have been unable to obtain appropriate compensation.
On 7 February 2017, I traveled from Karachi to Munich via Muscat on Oman Airlines flights WY 0324: From KHI to MCT and WY 0123: From MCT to MUC.
I checked my bag in Munich and arrived promptly to reclaim it at the luggage carousel at the airport in Munich. I was shocked at the condition of my suitcase. The wheel of my suitcase was broken. The damage to my suitcase was not typical of routine handling. It was damaged during the flight.
I waited in line for more than an hour to speak to an Oman Airlines representative at the airport, but all baggage personnel gave an Email address for correspondence.The current replacement cost of the suitcase is 135 Euros. I used Oman Airlines first time in my life. I did not expect this type of service (and damage) from your company.
Uzma saad
5.0
I think now it has become the worst flight ever. Yesterday I boarded a flight from Muscat to Lucknow. The cabin crew treated me badly, infact they do, when people are travelling from economy class. Although as a woman travelling alone with child my seats due to the fault of their member got the seats different although it was already confirmed as 11 e& respectively.But I got seats 16 f and 18 f respectively, no matter human mistake.I asked two of air hostesses to help me out but they behaved very rudely and one of them said, I should have checked in very late. By the way her name was Manisha. I think I should discontinue using this airline there are other better options available.
Amarjit
5.0
Ref.: E. Ticket No.: 9101126289953 and 54
We have travelled to Muscat, Oman on 30-December-2016 and returned on 3-January-2017 vide above tickets.
On our return to Delhi Airport on 3rd January 2017 we had not received our baggage. Your representative lodged our complaint vide PIR (Property Irregularity Report) No. WY 27-38-25 dated 3-January-2017 (copy attached) but we had received our baggage on 5-January-2017, late in the evening, i.e. two days after arrival. As we had to travel to Chennai on 4th January and we faced so many problems as our baggage containing our cash, medicines, charger, clothes, cosmetics, eatables and other important belongings was held up at your end.
We had received our baggage (2 nos) intact duly locked, as was handed over but were surprised to note that cash US$ 1000 and INR 5100/-in an envelope kept in the baggage, was missing from the baggage. We were carrying US $ 1462 at the time of departure, Indian currency Rs.10,000/- and 100 Rial and were staying with our friend. It appears that our baggage was held up as someone did this with malafide intentions.
I would like inform you that being a heart and sugar patient, I faced so many problems as my medicines were kept in the bags. It was really a matter of harassment to the undersigned and it was very bad experience with Oman Air.
Hope someone will investigate my case and see how the cash went missing.
S Gurung
1.0
I expected a bit more professional and politely helpful staffs at customer care centers, specially at London base offices. It took me 2 hrs to get through an agent to answer my call and was told to hold on and hung up and ended the call just like that. Then it took me another good hour to be answered by the same agent and never had been so impolitely answered and she was not even interested on what I had to say. She asked the flight reference first and then her straight answer was, “You’ve bought tickets from other agents so call them and it’s not our problem. I cannot help you on this”
Do you call this a customer care center?
Worst ever customer care service in the whole world and what was shocking was that it was in London where the best customer care services are provided.
Been waiting for answers for my emails for 2 days now. And the flight is today. Awfull !
Worst…
Mohammed Ali
1.0
Worst airline ever i had travelled. I would have even not given 1 star too. On oman airport i was forced to give my handcarry in which my new phone samsung galaxy s7 edge was there. At last i gave. And when i received my bag my phone was missing. I have called oman airport,hyderabad airport even to police but no action is being taken. I will never travel from this airline ever. I have written emails to oman air and i wrote feedback too but no action is being taken.
Tahir Ali
5.0
Sir:
I have been trying very hard to get a very simple request attended to at the Islamabad Oman Air Office. But after four visits, my level of frustration has hit the roof.
(i) My wife and I are travelling Islamabad – Muscat – London on 3 Dec 2016.
(ii) My daughter in law and two children take the same route, to London on 22 Dec 2016.
(iii) They return, accompanied by myself on 16 Jan 201 7.
(iv) I visit London again on 15 Apr 2017.
(v) My wife and I return on 30 Apr 2017
These are all Business Class reservations.
A. Travelling as a family, the request was to get us seats together. Somehow, the agent at the Oman Air Islamabad Office cannot get this done. It has been messed up three times. Presently, the Return tickets (Ref (v) above and MQNEXJ and LHENLY), the London – Muscat leg again seems to be out of sync. I am in 10-K and my wife in 14-E.
PLEASE, PLEASE get us seats so we sit together and not all over the plane.
B. Please have your Islamabad Office get a new printer toner so the print-outs are at least readable. Surely this is doable. Currently, I am printing the tickets at home.
naif alaamri
5.0
I have contacted call center to book flight for Thursday 27/10/16 from Muscat to SLL and return in 29/10/16 unfortunately call center book for 26/10/16 and it was their mistake. I found the issue and immediately contacted call center and they confirmed that the have to review the call system to find out if it staff mistake or my mistake. After few hours and by following up with them they confirmed it is Oman Air staff mistake and I accepted this and requested them to change my flights as per the call.
They asked me to visit the office to make any changes. On 27/10/16 visited the counter and tried to explain to the staff the issue and his reply was simply waiting list closed. Even though only one client in the queue?! I did inform that as per my frequent flier membership I should receive the priority for waiting list! The customer service is really bad. Small changes are highly confusing.
Bilal
5.0
I have been quoted a group fare @PKR31,500 and
asked for 25% advance the said amount sent to
Oman Air SPO Mr. Zakir on 20th October 2016
and on 26th November he emailed the fare has
been revised upwards to PKR36,500 when I tried
to tell that deal has been settled at PKR31,500
they said they can’t do anything, I even called
twice Mr. Ken he refused to listen and
hung up on me on both occasions. Today same
group was sold by another agency I know the
agency name on a discounted fare.
I would like to request company to enquire what
was the reason to be biased to one travel agency.
Syed Murtada
1.0
I travelled to India through Oman air from Dubai to Chennai via Muscat for my sister’s wedding. I reached Chennai on 10th September 2016 and found that luggage containing all my sister’s wedding things and my clothes has not arrived to Chennai and they request me to fill a complaint form and asked me to wait for a next day flight. I didnt receive my baggage for next whole week which made me to do my sister’s wedding shopping and even my own again. Finally I received my baggage on wedding day fully damaged. It is equivalent to lost baggage and till now my claim is in progress. Your staff at Chennai airport are fit for nothing, their service was pathetic.
Mohammed Omer
5.0
On 8th of aug’16 I travelled by Oman Air wy0235 sector Muscat to Hyd . The fight departed from Muscat @ 2.30am & reached Hyd @ 7.20 am, on arrival my baggage went missing.. upon inquiry the Oman air informed me that it got off loaded in Oman. So I registered a PIR form, they assured me that my luggage will be delivered by the evening to my residence. But its pathetic to mention till date I wasnt able to receive my bag. Very bad customer support.
Omar Aarab
1.0
When flying back from Muscat to Paris CDG on September 4th, I found out once I was on the plane that the flight would not include any entertainment. Indeed, we have been informed 10 min after departure that the tablets were defective. This represents quite a problem when the flight is 7 hours long. Besides, when I ask a crew member the reason why the equipment was defective, I received a rude answer saying that it was nobody’s fault, which is not what one can expect from an airline company such as Oman Air. Besides, I regret that the company did not know how to manage this issue. It could have provided a free access to the Wi-Fi for instance. In brief, the 7 hours in this Oman Flight has been a very bad experience.
Kiran
1.0
I booked one way ticket on 10th august from bangalore to dubai, through a credit card of my friend from Dubai. I reached bangalore airport for check in with ticket, credit card copy, id proof and authorization letter,but iam not able to checkin. They are telling that for checkin, my friend in dubai need to verify the card at oman airways office. Weird rules and I dint even get refund for the unused ticket.
Abdul Sathar
1.0
I had a bad experience today (27.08.2016) with Oman Air, I booked tickets for my Wife and my son in connection flight. Before reaching the flight to the first destination place, the connection flight had departed. We had decided to stop travelling by Oman Air.
Fakhruddin
5.0
I experienced worst behavior from Oman Air staff. My mother died on 25th July 2016, i was travelling to attend her funeral, due to emergency i bought business class ticket from JEDDAH to MUMBAI, from Jeddah (flight WY0674) to Muscat it was fine. Then there was transit of 1.5 hrs, once i proceeded to flight WY203 D 26JUL, while going in COBUS, the ground staff (indian guy) snatched my cabin bag, the bag had 3 pair of clothes and laptop, less than 7 kgs. I requested him and explained my situation, he didn’t listen, i asked him to call his manager, then the Driver of COBUS (omani national) came in and started saying i am the manager, he forcibly snatched my bag from my hand, i pushed him back. Then he went and brought a lady staff (omani national), she called police, now police started saying whether your father died or mother, why you pushed that driver, now you cant travel. The situation became worst for me, here in mumbai, people are waiting for my mother’s burial. Later one pakistani lady (from oman air) intervened and rescued me from these guys.
Oman airways is operating small flights from muscat to mumbai, hence there is drama of pushing luggage into cargo area of plane. They should check weight of cabin baggage if they think some issue with baggage. If bag is not overweight and out of size, there is no need to torture a flier. Also they should train their staff to deal with emergency situations of fliers. I will never travel through Oman Air.
ETKT NBR : 9101658460216. Seat : 10K
Mitchell
5.0
Was coming home from dubai on the 24 July on flight wy0612. Was at dubai airport 3 hours before my flight was due to take off about half hour before take off nothing was happening at the gate so I went up and asked why and was told it’s running a bit late. Told the lady I have a flight at muscat to London I have to catch and will I still be ok she told me yes definitely the plane won’t leave without us. After nearly 2 hours late we took of and when I got to muscat the flight had left without us there. Why couldn’t this flight wait for us. After waiting about an hour at muscat someone at last came to customer services and had to try and deal with 26 people on his own. After a few hours with nothing to drink or eat we were told we are going to abu Dhabi. We was giving some vouchers for food but when it came up was so bad we couldn’t eat it and never had enough time to anyway. But the time I got to Heathrow and out of the airport I was about 8 hours later than I should have been. Not only did I have a nightmare journey home I missed a very important meeting at work plus lost a day’s pay also. So all in all I had a journey from hell plus lost two days wages as well. I fly to dubai about 6-8 time a year and this is the first time I have flown on your airline.
Dr gazala
5.0
I really had bad experience with oman airways. Actually i had a connecting flight from dammam to oman and from oman to jaipur. Jaipur was my final destination. There i saw my baggage with tag WY 12-85-61L chain was torn and someone had stolen a branded costly frederique constant geneve hand watch. Nobody has taken my complaint seriously.
ilias baig
5.0
I was traveling on 5th July 2016 From KUWAIT TO HYDERABAD, WITH OMAN AIR, when I arrived destination, I saw my hand bag was torn and items inside stolen. I have lost my iPhone6 which was in the hand bag. Hand baggage Tag no. IY – 00-14-71 L. At the same time I complained at RGI airport Oman air staff, but extremely poor response. I even placed a complaint with Ref.no 43109. For that I even got a reply from Oman air staff stating they failed to find my missing item. How is it possible that after scanning of the bag, it reaches the hands of people who could tear it open and take away an item. Doesnt anybody monitor such things? Or is the airline not taking such complaints seriously?
Sundara
5.0
I have made complaint with Oman Air, consumer section, Oman but no reply. So I am making complaint on the same here.
I purchased a ticket for (15-07-16) flight 23.05 hrs from Abu Dhabi to Bengaluru.
Ticket number: 9102213326890,
I was checked in at Abu Dhabi airport at 20.00hrs, and completed immigration, and waited in vip terminal, diamond lounge.
Around 22.30 hrs they dropped me for departure near gate no.17, while I am reaching gate, one of your staff told that “you are coming very late, supposed to be here one hour before. I explained the situation regarding check in, immigration, and about vip terminal.
She told me already all the passengers are in the flight, and you can not board inside. (I came to know, some other passenger was replaced with me, and flight was full), and she told me, now the flight door is going to be closed.
I heard from some other staff, because of overbooking, they ignored me. Even they did not inform or call me by mobile.
She asked me to contact Oman Air office and reschedule to next flight. I was constantly calling your number:0096824531111, even after one hour nobody picked the phone.
But I need to come home, so I purchased new ticket in Abu Dhabi airport, ticket counter for Etihad flight, which is @2.30 hrs and spent 1,310/aed.
Because of your staff, after so much stress, trouble and struggling I reached my home in India.
Sarah
5.0
I had a bad experience today with Oman Air office in Egypt when I went to book my flight and check if I can carry an ultrasound or not so I can decide when to book my flight. The agent’s response was very rude. She was unprofessional and unfit to represent Oman Air in Egypt.
Muhammad Junaid
1.0
Shame on Oman Air for such a bad customer service. Flight 345 to Islamabad was diverted to Lahore and then for a long time the Captain kept quiet or gave little and wrong information until the passengers intervened and asked for answers. The air con was off for cost saving I am sure.
The Captains should be literate and be able to keep passengers apprised of the developments under such circumstances. Never Oman Air again. Illiterate captain and rude staff.
Syed
1.0
It is now well known that Oman Air has air cooling issues in its airlines for a long time. It is sad the airline is not taking note of this and allowing passengers suffer. Just yesterday it was in news that 3 passengers in Oman Air flight fainted during landing due to faulty AC in flight.
I myself had very awful experience with Oman Air recently when flying from Abu Dhabi, passengers were boarded on aircraft but flight was delayed and passengers were left without AC for hours, everyone was sweating, screaming with suffocation and they did not care about small kids on flight! what a shame!!! I am done with Oman Air, unless they take urgent action to fix these problems and avoid blunders that gives hard time to passengers.
Ahsan
5.0
My son and daughter was travelling from Lahore to Bahrain. The person at counter abused and held them for no reasons. For some 1 hour they grilled. One Mr Zuhaib. He was talking about my daughter’s visa. She was coming on family valid visa and spoke rashly to her. After 1 hour allowed them to go.
Last month my brother was travelling and there was a similar incident with the same person. Hope somebody looks into it, otherwise we will stop travelling Oman Air.
Kiran
1.0
We were travelling by Oman Air flight WY0922 on 20 June from Muscat to Hyderabad. When i received my check-in baggage it was completely drenched in water. The same was informed to passenger service agent who rudely replied they cannot help as the water was leaked from another luggage. My bag and all the items in it is only good to be thrown.
Jeinette
5.0
We had to experience a very bad flight! We were supposed to fly at 4am but flight got delayed and left at around 10 am without providing any information on delay. We reached Oman and missed our connecting flight. After an hour waiting for details on when will be our next flight, went to enquire with Oman air staff. The staff were so rude! They are shouting and telling us to just sit! Treated us like a dog! No information given! we were there before 12 pm and no one even offered water. When i asked for water the staff said no water! i am really surprised and pissed off on how customer service staff talk to their fliers! Really bad service! They didn’t assist us until i approach the information section down stairs and asked for the duty manager’s number. We got tickets around 7pm, that’s the only time we were able to drink water and waited for our flight at around 8:30 pm! We were sent to Bahrain instead of philippines and transfered us to gulf air. When we reach Philippines airport we found out that one of my baggages was left in Bahrain!!! So disappointing! By the way, am supposed to reach Philippines on May 1 around 9 pm and because of the terrible service they provided we reach philippines May 2 around 4pm!!!! This caused me to miss my sister’s wedding!!! Disappointing!
Experiencing one of the poorest and worst lost baggage customer care response from LHRBaggage.omanair.com. How come they dont even send acknowledgement mail, not even a automated reply . My father lost baggage while flying oman air . It took us over 2 months to get some response from oman air to complete settlement claim to receive 200$ for lost luggage . Till date there is no response , I mean absolutely not a single reply from LHRBaggage despite repeated requests to get an update of whats going on with the settlement claim, what kind of customer service is this. it is frustrating to not know whats going on . I dont know how to escalate this issue to their upper management.
I would like to make a complain about the hotel provided by the Oman Air due to cancellation of flight WY 338 from Kathmandu to Muscat on 31st of August 2018.
After Waiting of about 12 Hours in Kathmandu Airport, we have been asked to move to the hotel called Rajasthan – Kathmandu due to cancellation of flight . When we reached to the Hotel, Hotel staff decided to transfer me some other building which was opposite of its building. I have been asked to occupy the room No. 207 of that building called Sport Ludge, where I found completely unacceptable environment for human.
The bed was wet due to outside moisture environment, cockroaches were everywhere on the floor. Toilet was poor and seems to under repaired and damages. No towel was provided to take bath, and there are no hot water system running in the tab. I was trying to call reception, but the telephone instrument was badly damaged. I ran into the reception, he gave me a very old towel and asked me there is no option. I asked him to get my passport to search another hotel but he denied. Again I request him to allow me to go my home because it is near the hotel (about 3 Kilometer distance), hotel staff denied.
I have taken the bath with cold water only available there, when I was trying to sleep, I feel suffocation and found there are no exhaust fan for ventilation. Then I have no option to open the window. When I open the window hundreds of mosquito enter into the room and start bite me. When I reached to the reception it was already 11:45 Pm and closed.
Now, due to hostile environment I am suffering Diarrhea, Cold, Cough and neck pain. I have been travelling with Oman air for almost 4 years, at the frequency of every three to six months. I would request to look into the matter.
I look forward to hearing from you soon.
Hello,
I am writing to you with regards to an experience I had on one of your recent flights. On Friday 13th July I was making, what would usually be a regular journey to Manchester from Dubai with a connecting flight at Muscat, however this was not the case.
Upon boarding the plane, the staff were not helpful in the slightest with myself and other passengers with regards to seating allocations and the location of luggage. After the boarding was complete, the aircraft was half way down the runway before it had to stop and turn back to Muscat airport with no explanation, thus causing the first of what what turned out to be many delays.
After finally taking off and with many passengers including myself worried and concerned as to what the problem was, it became apparent the majority of the staff were rude, unhelpful and disrespectful towards myself and other passengers. Moreover, when being told we were going to be landing soon, the cabin crew collected back the headsets and turned off the inflight entertainment. This is what usually occurs, however we ended up circling above Manchester airport for close to an hour with many passengers including myself confused as to what was happening. After a period of time had passed, there was an announcement to say we would now be diverting to Birmingham airport, again, with no explanation!
Once landing at Birmingham airport, myself and the rest of the passengers were left confused and frustrated about what was happening. With no communication happening between the first deck, cabin crew and passengers, many began to get distressed and frustrated with the situation. What’s more, when I approached the front of the aircraft to get more information I was confronted with angry and rude staff, including the head of cabin crew Sonika (wy105).
In addition to the many confrontations that was happening on board due to the sheer lack of communication and customer service, a member of the aircrew called the airport police to the aircraft (see images attached). Once the airport police had arrived, I had direct contact with them along with the cabin crew. When one of the officers asked the cabin crew as to why they’re in Birmingham airport and not Manchester and as to why they called the police, they could not reply.
We had now been at Birmingham airport for roughly 3-4 hours with no inflight entertainment, no drinks or food and again, no explanation as to what was occurring. I had elderly family members that had traveled from afar waiting patiently at Manchester airport for over 5 hours for my flight to arrive with no ground contact being made to update them on the situation. This in turn was a huge burden on behalf of the car park fees at Manchester airport and their personal time.
What’s more, due to the number of delays that occurred, I now missed an important family event that evening, not to mentioned the meetings I had to prepare for the following day.
I, my friends and my colleagues at the Ministry of Education in United Arab Emirates regularly use your airline (Oman Air) and we recommend it highly, however this awful, inconsiderate and despicable experience has made not only myself, but my colleagues reconsider how we commute from destinations.
I am due to fly back to Muscat and then onto Dubai on 24th August with Oman Air, however I am not confident and reassured due to the issues mentioned above.
Please see the attached images for references.
I look forward to hearing from you about this matter.
James Roberts.
Utterly poor service.
I missed my flight from oman to china due to the delay of first flight from delhi to oman. The airlines arranged another flight from oman to kuala lumpur and kuala lumpur to china and again we missed second flight because first flight was missed. They did not arranged any accomodation for us in china and arranged a next flight to china after waiting 12 hrs in kualalumpur airport. Their staff was not even present at the scenario and anyhow after so much pain our ordeal did not end here as in china we did not get our baggage and after calling oman airways from china who actually did nothing to help us out in this situation to get our baggage just gave us another number and ended the call. I missed my meetings in china as all my clothes were in the baggage and could not fly to another city in china for meeting as i had to stay in guangzhou to get my baggage. I received my baggage after 3 days of repetitive calling and that too my 2 baggae did not come together. I lost my time and money on this which i need a full refund from the airlines for the mental stress ans loss of business i have taken on the trip for which the airlines is full responsible. Now again when i tried calling their customer care no body actually to pick call and have courtesy to respond and after intense searching through internet i can not find any customer care email id where i can submit my query. If this goes directly to airlines i need them to compensate me for this entire mess of my trip where i have lost my prcious time and opportunity to generate business.
And surely i wont recommend oman airlines to anyone and would not also travel through this airlines ever untill they show some courtesy to reply and solve my query.
Your arrangement were very poor .
I missed my 2 important meeting with my supplier.
Due to your company delay, after that I got my language after 3days by time time time of my flight landed .
Due to your company irresponsible behaviour I lost my meet . Apart from this I didn’t had any clothes and my important documents for meeting .
I am very disappointed with you services.
I bought an economy ticket thru an agent. The ticket states I’m entitled to two bags of 23 kg each which means 46 kg, the travel agency conformed via email that I’m entitled.
Iv’e noticed the bad reviews that Oman Air has which made me worried so I called Oman Air in Sydney the lady said no I can just carry 30 kg. Customer service was good and quick but I noticed that other people have the same issue as me ‘conflicting information’ about their luggage.
I had the worst experience of my life while travelling in Oman Air business class on 3rd May from Dubai (DXB) to Kozhikode (CCJ). On arrival at the airport, when I approached the business class counter, the airport counter staff was courteous and informed me that although the standard allowance in business class is 50 kgs, as per the system the allowance indicated in 30 Kgs. However, the counter staff requested to wait till he could reconfirm with the airline staff who came and informed that it is only 30 kgs.
Although I tried to communicative with the airline staff at airport, he was rude and even reluctant to cross check nor ready to oblige with my request to verify. I even informed him that I had even reconfirmed with the Dubai Oman air office (since the baggage allowance was not indicated in the ticket) who had confirmed that the weight allowance in business class is 50Kgs with 2 pieces of baggage. I even requested him to direct to any other oman air staff for which he said he is the one in charge and advised me to pay excess baggage if I wish to carry the 20 Kgs of baggage which I refused. Hence, I had to go through the hardship of returning the baggage brought all the way to the airport.
Although I have been travelling with different airlines in the past 30 years, this is the first time I am experiencing such a unpleasant situation after reaching the airport while flying in Oman air after a span of 10 years.
The worst flight ever!!! We asked for wheel chair support nobody came; than we were on time for the flight but OmanAir over booked. We asked for the manager Khalid @ Muscat but he said over the walkie he’s busy. They promised myself they had my suitcases loaded but upon arrival no Suitcase. I would never ever recommend anyone to take Oman Air.
Once I approached the staff in Muscat they start preaching me about Islam saying we are human and we make mistakes also the one who forgive the mistakes gets good reward. If I was looking for lectures I would’ve turned on youtube.
Wheelchair Support guys and Management Team had problems communicating in English.
I traveled to Muscat from Hyderabad by WY 236 on 18th March, 2018. The airline staff were very very rude at the checkin! They said that my visa was full of holes and I could just not travel. Then after a lot of arguments they let me have the boarding pass but not before threatening that they would see that immigration would turn me back!
Then the boarding was aborted just after it began two hours late. No breakfast was served. A late and insufficient lunch of poor quality was served at two. Second helpings were rudely refused. Not me but a couple of other pax asked for and were refused second helpings. Again for tea the passengers were asked to stand in line produce boarding card etc., The staff were not available to give any information. Finally the flight took off late in the evening at about 7 or 8 after a new set of crew was flown in from Muscat by the afternoon flight. We were told that the Captain had suddenly fallen sick in the morning and they decided not to fly with insufficient crew.
Next day I have filed a complaint about the misbehavior of the counter staff citing the above and I received a bland reply from [email protected] that since all the flights emnating from Hyderabad were delayed that day, this one was also delayed! No no word about about misbehaviour of their ground staff! And no word of apology for not giving us hotel accommodation! The complaint was filed on Oman Air Complaints and rejoineder to above email is unanswered to this day! Do I have to go to Court for this small thing?
I was travelling from Frankfurt to Bangalore.via Muscat.
I boarded Oman Air’s flight WY116 on 13 May 2018, it took a halt in Muscat and from there I boarded flight WY281 on 14 May2018, it was already delayed by 2 hrs and then on reaching to Bangalore, I came to know that my Baggage was missing.
I immediately contacted the ground staff and they said that the only help they can do is Raising a Complaint.
The complaint number was: BLRWY13713/14MAY18/0617GMT.
My Ticket number was: 9105353018818
The tag number of checked-in baggage was WY875789.
And even after this much of time, no one has a clue that where my baggage got stuck.
Worst experience till date.
Will never fly from Oman Air and will suggest others too, to not fly with them.
I was travelling from Frankfurt(Germany) to Bangalore(India).
I boarded Oman Air flight WY116 from Frankfurt to Muscat on May 13’2018.
From Muscat to Bangalore the flight WY281 was already 2hrs delayed and after reaching to Bangalore I found out that my baggage is missing.
On talking to the authorities there, they told me that they have filed a complaint and they are not sure when will they be able to give any information about my result.
The complaint/Reference number is: BLRWY13713/14MAY18/0617GMT
I was traveling from Frankfurt to Bangalore. First my flight got delayed by 2 hours and then my luggage is missing. And no one knows where is it stuck. No clarity at all.Very bad experience. I will never travel with Oman Air again and recommend others as well not to travel with this Airline
I had traveled by Oman Air from Mangalore to Paris on 9th Jan 2016 and despite having a boarding pass, they did not allow me to take the flight. I had to stay there for a night and then take flight the next day.
As I was a student, they scammed me by giving me just the compensation of 369 euros. Now that I realize that there were many factors to this like waste of time, delayed arrival, and moreover mental stress, I would like to contest for the amount of compensation that was given to me.
Very disappointed with this treatment from Oman Air! Hope you address this issue in a right way at least now!
Please refer to complaint no. CDGWY11233. We had travelled from cochin to Paris by Oman air today 16/04/18 by Wy0226 and transit By WY 0131. We checked in two of our baggage (WY 68-94-47 and WY 68-94-48) at Cochin and after repeated enquiry, we were assured that the same would be transited automatically without our further interference. However both the baggage has failed to reach us in Paris and now we are left with no change of clothes and other essentials. This is not acceptable at all.. we are left in a foreign country without our baggage and the gravity of the situation has not reached oman air’s poor management. Truly disappointed by your services or lack thereof. Your prompt response would be appreciated. Sabu Kurian
I am staff of Qatar Airways, i booked a return ticket for my father (MCT-JAI). I called oman air reservations but they barely get connected so the staff at Muscat Airport helped my father to list and accept him on the flight, but today morning he was traveling back from JAI-MCT and i have tried calling oman air reservations @ 44142222 Qatar, oman air reservations @ 2453 1111, 24519580, 24519591 ..as well as called jaipur reservations for listing but mostly calls were unattended by them or told that they cant do it from here you have to call jaipur station. Finally when my dad came to the airport the ground services at jaipur station denied to check him in as said that he is not listed so they cant do anything about it rather then helping him and when i myself spoke to the supervisor MR. PANKAJ KUMAR he said he cant do anything in this case and i have to call my staff travel or muscat station to do the listing. So later on i approached my staff friend at muscat airport to help me with listing and when he did it i showed the screenshot to the supervisor at jaipur airport but according to him in the system it still showed the same booking date and said he will close the counter now and will not accept my father on the flight.
This is very disappointing when your staff cant help us and provide low level of customer service and doesnt know how to talk and escalate the situation further and help the customer with a situation like this. Atleast the duty in charge should be able to do or take a action or contact oman station for so and so situation but nothing was done except to deny customer from flying.
I travelled from Dammam to Islamabad last year.
There was no leg space as seats are cramped together. Inflight food quality was poor too.
On my return I had to upgrade to business class because of the narrow leg space. Business class leg space was better but overall quality of service for business class was extremely poor.
I would rate it as a 0 or 1 star services on that route.
It was my first experience flying with Oman airline,but the hospitality I received was not up to standard on Saturday the 03/03/2018 from muscat to London. I was allocated seat number 30K which was more comfortable but my device(TV) was not working for the whole of my journey, I made several complain even to the supervisor whom they promise to fix it but nothing happened. I was really denied comfort for eight and a half hours and even one of the crew promise to compensate me with a voucher but that were mere rhetoric, I was offered nothing and I didn’t bother to ask. Such things should not be happening or may be I was in economy that’s why the crew decided to ignore me, they should be equality and your standard should be to a level of satisfaction to all passengers.
My wife is still stranded at Bahrain with no clue whatsoever how she will reach Dammam.
She was travelling by Oman air Flight WY5657 PNR MLFWFL from Karachi to Dammam.
She was suppose to travel to Dammam by bus at 4.30am and reach Dammam at 6.30am as
mentioned in the ticket.
It is rude of Oman air to leave a lonely lady helpless at the airport.(Ayesha AbdulWahab).She is still at the airport with no care..Shame on you Oman air.
my wife travelled by oman air two weeks ago karachi to riyadh via muscat. at riyadh air port luggage not reached we reported on airport for missing luggage and call them daily to ask about our missing luggage but it didnt found uptil now.then i checked from their web site for claim and send them emails with all required information/documents unfortunately all their provided emails were wrong and emails were undelivered.now i dont know what to do they are worst airline and dont care about our luggage.
For a trip from Manchester to Koch(India) which should take around 15 hours including boarding time, check in, transfer from Muscat etc. It took me 78 hours to reach my destination after being diverted to 3 different airports, staying in two hotels (Muscat and India) and finally travelling by road for 12 longs hours, I reached my original destination after 72 long hours! Oman Air staff were so unprofessional, rude and even I can say inhumane!
The worst nightmare I had in my life was to fly with this airline. Still recovering from the tragic episodes of misery and captivity of Oman Air while flying with them!
WILL NEVER EVER FLY WITH OMAN AIR, EVEN IF OFFERED FREE!
NEVER THINK ABOUT FLYING WITH OMAN AIRLINE! YOU ARE RISKING YOUR TRIP, TIME, MONEY, HEALTH AND HOLIDAYS.
My Oman Airways booking confirmation No. ZNWLCD for my travel from Delhi to Muscat on 25th November 2017.
My Oman visa was submitted vide Oman air customer service unit visa deposit receipt document No. 1552942 dated 23.11.2017 by depositing cash .
In the check in counter one Miss. Booja Yadhav refused to issue boarding pass to me. When I show the visa deposit receipt, again she asked one gentleman name Mr. Asuthosh Aavuja for clarification. He told that, unless visa physical copy boarding pass cannot be issued. After more than 35 minutes waiting in the counter, I could able to get the boarding pass. Hence your Delhi Unit service is not good, in future I will not choose Oman airways , Unless I received a satisfactory reply.
Me and my wife traveled by Oman Air on Saturday,18th November, 2017 from Muscat to Lahore in Economy class by flight by flight no. WY 341. I have travelled to different parts of the world by different flights but I had to face some complaints with Oman Air which never happened with me in any other flight.
1:- I specially requested to the dealing person with boarding pass to give us seats In front part or in the middle but we were given the second last seats i.e 35-E and 35-F which were so narrow that one cannot move out of these seats easily.
2: – The behavior of the staff with the passengers while boarding the buses moving to aero plane was very rude
3:- I requested to provide the chicken meal but I was forced to take the vegetarian meal which was very difficult for me to eat.
4:- The vegetables provided with the meal were rotten and they had a very bad smell. Almost all the passengers on board complained about it.
This was my first experience with Oman Air which was proved very bad. I shall request you to look into the matter and resolve such issues.
Hi..I called the customer service to reschdule my flight which was on the next day..i was answered by a lady named fida al balushi who is extremely rude in handling customer related issues.
I asked her name to which she replied and requested 2 mins to check on system regarding the changes.
I asked her whether her name had a arabic meaning and then the next thing she replies is “ none of your business” and she gives me all rude replies. I asked her to rather give me the details and hang up which she delayed on purpose more than 5 minutes with no answer and later when i ask her that i want to make complain against your rudeness , she tells me that there is no manager or his number
Rather come here in the morning and do whatever you want and not to act oversmart !
Really? Do you think she can handle customers this way?
No wonder Oman Air has showed losses over Omr 80 millions in 2016.
I booked my ticket from calicut to bahrain via muscat. When I reached airport, they told the flight was 4 hours delayed. From calicut i reached muscat and then came to know that my flight to bahrain is postponed by the airline company. I enquired the oman airways service center about but didnt get any appropriate reply. I stayed 8 hours in oman and then they took me to abu dhabi which wasnt there in my actual ticket. there they made me wait for another 12 hours before they took me to bahrain. Didnt even provide food or accomdation in oman and abudhabi. Worst Experience Ever. NEVER TRAVEL IN OMAN AIR
I have reached Hyderabad on 2nd September 7:.00 AM from Doha. To my surprise check in baggage not arrived. I was told it will come in the next flight, I was given a slip called Property Irregularity Report (PIR). Assured that luggage will be delivered at home address. I have to collect the TV personnel due to Customs clearance. No body picks the calls, all the time either busy or no one picks the calls. Airport is 40 km away from my place. Pathetic customer service. I will never book OMAN airways.
I am not sure how come they run international flights without roper customer care.
WY 457767
WY 457768
I would like to make a formal complain against OmanAir up until now, I have a major problem with delays in communication with them. I have tickets booked with OmanAir London to Kuala Lumpur and when I was booking the ticket the website would not allow me to add the full long name in the last name field. After I contacted Oman Air about this, I was telephoned by a member of staff at OmanAir who said it was not a problem that the ticket had the short version of the name on since the website did not allow me to type more in the last name box.
I was asked to scan and email the passport to her for her to double check it was OK, later that day she sent me an email and told me in writing that she had sought further confirmation and had spoken to LHR who also confirmed there will not be a problem with boarding or checking in on this OmanAir flight with this ticket.
Then a few days later she sent a second email with yet more reassurance confirmation that she has also spoken to Kuala Lumpur side who also confirm no problem or issue with this ticket for this passenger.
Then suddenly a week later she has sent me an email which is backtracking what she had confirmed in writing and not only that I am being told in a not very direct way that I am expected to buy a new ticket.
I have asked this lady to call me urgently to offer a more detailed explanation of what her most recent email actually means and why I have been given incorrect information all along…from OmanAir, LHR and KUL. I am am now in the process of speaking to a legal team about this and the case is being followed on LBC Radio where I contribute to a consumer rights phone in programme.
I called customer services but the person I spoke to does not know how I can get in contact with the lady who sent me those emails and now she is not responding to my replies . I am escalating this complaint as I consider Khadiya’s lastest email a deadlock letter and this matter and I will be taking to the appropriate action via the ombudsman which regulates OmanAir
I am writing to make a formal about the changes made and extra expenses incurred during my recent flights from Bali, Denpasar to London Heathrow on Sunday 16th July 2017.
The flights were booked through the agent tripsta.co.uk , which included two connecting flights; the first in Kuala Lumpur and the second in Muscat.
I checked in with Malaysia airlines, who informed me that I would need to collect my boarding passes for my next flights at the Oman air transfer desk when I arrived in Kuala Lumpur. They also assured me that my luggage will be going straight through to London, Heathrow.
I arrived in Kuala Lumpur at 19:25 (scheduled arrival time) on flight MH850 and proceeded to check in for my next flight with Oman air WY 824 , only to be told by an extremely unhelpful representative that I was no longer booked on this flight. I was told that I had been transferred to a Qatar airways flight QR0849 travelling to Muscat,Oman and in the next sentence told that I would be unable to make that flight because it was already boarding. The rude and unsupportive representative from Oman air showed no understanding or willingness to offer a solution, opting instead to pass the blame straight to our agent. Luckily I had a friend in the UK prepared to call my agent for me when she declined to let me use her airport telephone.
This whole situation left me feeling shocked and unnecessarily distressed thousands of miles away from home. Why would an airline company transfer me onto a flight that was already boarding? and why had I not been informed about these flight changes?
My flight from Denpasar to Kuala Lumpur (MH850) arrived on time at 19.25 and the flight I had been transferred to (QR 0849) was due to depart for Muscat at 20.25. The flight was already boarding when I arrived which means that this was never going to be a realistic or achievable check in time for me.
So I find myself stranded in Kuala Lumpur airport, my agent telling me they no longer have access to my booking because It has been modified by Oman air and now both airline companies (Oman air and Qatar airways) telling me it is out of their control.
My only option if I wanted to get home, was to purchase another flight ticket. At such late notice I paid an extortionate amount for a single flight from Kuala Lumpur to Heathrow with Malaysia airlines which set me back 5,486.38 Malaysian ringgit; the equivalent of £986.
Furthermore, after purchasing my new flight ticket at the transfer desk, I was then told I had to go through immigration to collect my luggage before I would be provided with a boarding pass. This then risked the possibility of missing the check in for the new flight. I had no choice but to proceed to another terminal via the airport train, through passport control, only to find my luggage was not there and could not be located. Again, added to the time constraints and causing unnecessary stress, however a Malaysian airline representative viewed my luggage tag and advised my luggage would be in London when I landed. She then kindly printed my boarding passes and I proceeded to check in.
Finally, when I landed at Heathrow at terminal 4 at 06.28 after a 13 hour, sleepless flight my luggage was nowhere to be seen. After some investigation my luggage was located still in KL due to arrive on the next Malaysian Airline flight due in at 3pm on 17th July. I received all my belongings on Tues 18th July at 8pm.
I hope you can understand the disappointment and frustration I am feeling. I have been put out of pocket due to the action and lack of communication of many airline companies. I am being financially punished for something that was completely out of my control and what is even more worrying is that at no point did anybody particularly offer much help or accept responsibility for this catalogue of errors.
I am a disabled customer, who booked a flight with Oman Air for a trip to Dubai, with son. I have travelled widely in the Middle East and on all occasions using local airlines in order to appreciate fully local culture.
On 3 August 2015, I left Heathrow for Muscat to arrive at 07:40 am to connect to Dubai. I noticed while at the Airport that my connecting flight to Dubai from Muscat was to depart at 17:10 Hrs. This mistake was because of my poor sight. I asked if I could be placed on an earlier flight but was told at Heathrow that it was not a problem as Oman Air has several flights a day from Muscat to Dubai. I was told to go to Muscat and a request for an earlier flight.
On 4 August 2015, I arrived in Muscat with my son at 07:30 Hrs and did as I was told. But Oman Air their staff totally refused to place me on an earlier flight to Dubai. I was told to get a visa and go into the office. We paid the fees and went land side of the Airport to access the office. In the office, Oman Air staff simply laughed at me. Some of them even wondered how a poorly sighted man with a child was able to travel on a plane!
I then re-entered the Airport and sat in the customer area near Gate 4 until 1710 Hrs when I went to my flight’s gate. However, I was told very rudely that the flight has been rescheduled and that we needed to wait for a further one and a half hours, no explanation for this was given. This was after arriving in Muscat on 0740 Hrs only to leave Muscat at 1900 Hrs. We stayed at the benches of the Airport for around 12 hours on that day.
On 20 August 2015, I was prepared to go to Dubai Airport for my return leg. Unfortunately, because of confusion about the Terminal by my taxi, we were late 5-8 minutes to the 0900 Hrs deadline. Oman Air refused to board us on the flight. I asked if I could be put on the next flight, I was told no. I asked to speak with the booking office, I was told to call the booking centre in Muscat. But, as I had no working phone, that was simply not possible.
After persistence, I was told there was a Oman Air office in Dubai near Fahimi Metro Station. My son and I went to Fahimi station with a great distress because of my poor sight. It took me the whole morning asking people that I was able to reach the office on an obscure first floor hidden shopping centre.
At the Office, after a long wait, I was told there was no flight available unless I wanted to upgrade and pay USD 10,000 to First Class, or buy Royal Brunel ticket at around USD 2000. I contacted friends who were willing to lend me the money which I used to pay for the Royal Brunei ticket.
By all standards, the treatment I received is a disgrace. I am writing to you to make a formal complaint about the poor Customer Relations I received on recent flights. I do not feel the standards you are delivering meet the standards expected from a reputable airline company. As a customer facing organisation I would expect that you understand good customer service. I am disappointed with the distress that your organisation has caused me at this time and I expect a response to my correspondence within at least 3 days. This matter should be prioritised, and I find it reasonable to resolve this within 14 days. If this is not the case, I will be escalating my case without hesitation. To resolve this issue I would like you to be refunded the price I paid as I did not use fully my Oman Air ticket.
Yours faithfully
Service Reference: ZQTQWM
The worst flying experience I ever had is with Oman Air. I fly from Jeddah to Cochin on 23 June 2017 and I was stacked in Muscat for one day because of worst arrangements and flight management done by Oman air company, and finally I was sent to Calicut airport by Oman air which is so far from actual airport and no transportation was arranged by the Oman air to my original destination. Same case happened while I was returning from Kerala to Jeddah, I was hold in airport for more than 7 hours than normal waiting time due to flight delay, and finally when I reach Jeddah I lost my baggage and Oman air cant trace it till now. When I went to complaint on this to Oman air office the way the staff reacted is as I had done mistake to them. I would like to inform you I am not traveling for free with you, I had paid for the service you offer, if you cant treat your customers well please don’t offer the service to put Customers in trouble. Never in my life I will prefer to travel with you
I was travel by flight WY 912 on 8th April 2017 from Hyderabad To Muscat, but I am sorry to say that I cannot receive any Urdu news paper like Etemaad daily, Siasat daily, Munsif daily, Rehnumae Deccan daily etc.
and in flight video information about Hyderabad city languages Urdu not included, I want to say that, in Hyderabad city approximately 5 millions citizen’s conversation in Urdu.
I am requesting to Oman air flight management that, please edit that information and arrange Urdu news paper also in future.
Thanks.
Gents
I am sure by now you all are aware of the inconvenience faced on the Mumbai muscat flight WY204 dated 4 April 2017.
After having to sit through this ordeal for no fault of ours and having landed 35 minutes before my connection to bahrain WY 653.
I asked at 3 places regarding my baggage being loaded as I had costly perishables but wasn’t able to get an answer except please hurry.
Then at boarding ladder I met a Mr. Ali and asked him the same twice then thrice and was greeted with ” if you don’t get on we will off load you ”
Is this the way you deal with your passengers.
I get on and again ask the crew on board who assure me my baggage was on and that if a passenger is on board the bag has to come.
But alas it’s 10 hrs later and my bag has still not arrived.
I called up bahrain airport who tells me I will not get my bag for the next 5 hrs.
THIS IS JUST RIDICULOUS.
I was on flight # wy0816/ date 13 march. on Oman air from Bangkok to Muscat. It was one of worse flights memories i had. I am first class or business passenger. I was treated so rudely from a airhost who shouldnt be serving in business class cuz of his cheap way of communicating and service. He asks me with a angry face whether I want to be served dinner. I asks what is on the menu, he answered loudly read it. Then after my dinner i was watching movies, the passenger beside me starting drinking too much alcohol and was making noises and icking. I was moved to another seat, while your team had to tie him and force him to sleep. You should train your stewards to be more friendly and also dont serve too much alcohol to fliers who could go violent like this.
I always prefer to travel on Oman air due to the best connections and the services on board.
I had a very bad experience on 07 Mar 2017. My itinerary was Riyadh-Muscat-Islamabad business class on return ticket.I traveled from Riyadh on WY682/06MAR and had connection to Islamabad on WY345/07MAR17.
At the time of boarding at Muscat through gate number 19, one of Oman air staff came and very loudly announced to have a queue for boarding. Since I was travelling in business class I asked the staff either business class will be boarded first with families? He replied wait and follow the queue.
The way he replied and answered my question it was humiliating and totally in unprofessional way.
He kept me waiting for sometime and than asked me to present my passport along with the boarding pass . Again the way he was communicating, it was not meeting the standard of an airline employee. He asked me ” laish anta massab ” I felt very humiliated in front of passengers by this rude behavior. I asked him that I will complain for this to your management.
Instead of saying sorry or replying in better tone he said my name is Faisal Saleh and go ahead do what you want.
I simply said thank you and proceeded to the bus which was full of passengers and there was no place even to stand properly. No separate bus or van was provided for business class passengers and we were treated as herd of sheep.
Oman air is famous for the best connections and the best hospitality both on ground and on board as well. We are paying huge amounts in business class not for getting humiliated from your staff at gates. We are travelling in business class for the respect and comfort and to enjoy the services not for getting humiliated by your staff. Passengers should be respected and treated not due to their nationalities but due to the services they had paid for.
Any ways it was a very bad experience and next time I will think hundred times before scheduling my trips on WY. Please be informed that many other airlines are there operating on same routes.
I have traveled with Oman airlines on 28th of feb 2017 from London Heathrow .
My actual destination was Hyderabad and there is change in muscat.
Due to your flight technical issues the flight from LHR to MCT is delayed which as a result I missed the connecting flight to Hyderabad in Muscat on 1 March 8:40 am.
The consequences happened after that and your worst service comes to picture.
My engagement was on March 2nd so I have to desperately go to Hyderabad, non of your employees helped to give the replacement flight sooner.
After 3 hours of request they gave a ticket to banglore and I have booked the ticket from banglore to Hyderabad on my own expensess.
I have arrived in Banglore around 6pm IST and I found that my luggage was misplaced.
Your employees there promised me to deliver the luggage to my home address in Hyderabad as done by most international airlines.
I had to buy clothes again for my engagement in airport at 8pm march 1st in Banglore.
I came to London on 3rd march , untill then you didnt find my luggage.
The worst part is the guys in Banglore called my brother in law in hyderabad and asked him to collect the luggage in Hyderabad instead of posting it to the address.
Because of your mistakes ,please find the consequences, efforts and losses in money for me
1) I booked connecting flight from Banglore to Hyderabad at my expenses which costed me 6000 INR additional
2) My total journey is delayed by 9 hours
3)My baggage is misplaced , which costed me 9000 INR to buy new clothes
4) I almost missed my marriage engagement
5) Worst thing is you didnt deliver the misplaced baggage to my home address instead asked us to collect from Hyderabad airport that too two days after my journey , which took my brother in law to drive for 100 km and 5 hours of effort.
Please call me I will explain you in detail about your stupid airlines which I will never travel.
I called your customer care they say you dont take complaints through telephone. The Banglore baggage department never picks my phone.
As per your new rule of 30 kg baggage single piece has put me and family members in trouble as we cant put all stuffs in one bag. The difficulty is very stressful. It is a real nightmare for parents with children. It is almost impossible to carry single piece 30kg please show mercy on travellers. Due to this we have shifted airline via abudhabi/dubai/sharjah
Damaged Suitcase FOUND: in Munich
My luggage was badly damaged during a recent flight on your airline and I have been unable to obtain appropriate compensation.
On 7 February 2017, I traveled from Karachi to Munich via Muscat on Oman Airlines flights WY 0324: From KHI to MCT and WY 0123: From MCT to MUC.
I checked my bag in Munich and arrived promptly to reclaim it at the luggage carousel at the airport in Munich. I was shocked at the condition of my suitcase. The wheel of my suitcase was broken. The damage to my suitcase was not typical of routine handling. It was damaged during the flight.
I waited in line for more than an hour to speak to an Oman Airlines representative at the airport, but all baggage personnel gave an Email address for correspondence.The current replacement cost of the suitcase is 135 Euros. I used Oman Airlines first time in my life. I did not expect this type of service (and damage) from your company.
I think now it has become the worst flight ever. Yesterday I boarded a flight from Muscat to Lucknow. The cabin crew treated me badly, infact they do, when people are travelling from economy class. Although as a woman travelling alone with child my seats due to the fault of their member got the seats different although it was already confirmed as 11 e& respectively.But I got seats 16 f and 18 f respectively, no matter human mistake.I asked two of air hostesses to help me out but they behaved very rudely and one of them said, I should have checked in very late. By the way her name was Manisha. I think I should discontinue using this airline there are other better options available.
Ref.: E. Ticket No.: 9101126289953 and 54
We have travelled to Muscat, Oman on 30-December-2016 and returned on 3-January-2017 vide above tickets.
On our return to Delhi Airport on 3rd January 2017 we had not received our baggage. Your representative lodged our complaint vide PIR (Property Irregularity Report) No. WY 27-38-25 dated 3-January-2017 (copy attached) but we had received our baggage on 5-January-2017, late in the evening, i.e. two days after arrival. As we had to travel to Chennai on 4th January and we faced so many problems as our baggage containing our cash, medicines, charger, clothes, cosmetics, eatables and other important belongings was held up at your end.
We had received our baggage (2 nos) intact duly locked, as was handed over but were surprised to note that cash US$ 1000 and INR 5100/-in an envelope kept in the baggage, was missing from the baggage. We were carrying US $ 1462 at the time of departure, Indian currency Rs.10,000/- and 100 Rial and were staying with our friend. It appears that our baggage was held up as someone did this with malafide intentions.
I would like inform you that being a heart and sugar patient, I faced so many problems as my medicines were kept in the bags. It was really a matter of harassment to the undersigned and it was very bad experience with Oman Air.
Hope someone will investigate my case and see how the cash went missing.
I expected a bit more professional and politely helpful staffs at customer care centers, specially at London base offices. It took me 2 hrs to get through an agent to answer my call and was told to hold on and hung up and ended the call just like that. Then it took me another good hour to be answered by the same agent and never had been so impolitely answered and she was not even interested on what I had to say. She asked the flight reference first and then her straight answer was, “You’ve bought tickets from other agents so call them and it’s not our problem. I cannot help you on this”
Do you call this a customer care center?
Worst ever customer care service in the whole world and what was shocking was that it was in London where the best customer care services are provided.
Been waiting for answers for my emails for 2 days now. And the flight is today. Awfull !
Worst…
Worst airline ever i had travelled. I would have even not given 1 star too. On oman airport i was forced to give my handcarry in which my new phone samsung galaxy s7 edge was there. At last i gave. And when i received my bag my phone was missing. I have called oman airport,hyderabad airport even to police but no action is being taken. I will never travel from this airline ever. I have written emails to oman air and i wrote feedback too but no action is being taken.
Sir:
I have been trying very hard to get a very simple request attended to at the Islamabad Oman Air Office. But after four visits, my level of frustration has hit the roof.
(i) My wife and I are travelling Islamabad – Muscat – London on 3 Dec 2016.
(ii) My daughter in law and two children take the same route, to London on 22 Dec 2016.
(iii) They return, accompanied by myself on 16 Jan 201 7.
(iv) I visit London again on 15 Apr 2017.
(v) My wife and I return on 30 Apr 2017
These are all Business Class reservations.
A. Travelling as a family, the request was to get us seats together. Somehow, the agent at the Oman Air Islamabad Office cannot get this done. It has been messed up three times. Presently, the Return tickets (Ref (v) above and MQNEXJ and LHENLY), the London – Muscat leg again seems to be out of sync. I am in 10-K and my wife in 14-E.
PLEASE, PLEASE get us seats so we sit together and not all over the plane.
B. Please have your Islamabad Office get a new printer toner so the print-outs are at least readable. Surely this is doable. Currently, I am printing the tickets at home.
I have contacted call center to book flight for Thursday 27/10/16 from Muscat to SLL and return in 29/10/16 unfortunately call center book for 26/10/16 and it was their mistake. I found the issue and immediately contacted call center and they confirmed that the have to review the call system to find out if it staff mistake or my mistake. After few hours and by following up with them they confirmed it is Oman Air staff mistake and I accepted this and requested them to change my flights as per the call.
They asked me to visit the office to make any changes. On 27/10/16 visited the counter and tried to explain to the staff the issue and his reply was simply waiting list closed. Even though only one client in the queue?! I did inform that as per my frequent flier membership I should receive the priority for waiting list! The customer service is really bad. Small changes are highly confusing.
I have been quoted a group fare @PKR31,500 and
asked for 25% advance the said amount sent to
Oman Air SPO Mr. Zakir on 20th October 2016
and on 26th November he emailed the fare has
been revised upwards to PKR36,500 when I tried
to tell that deal has been settled at PKR31,500
they said they can’t do anything, I even called
twice Mr. Ken he refused to listen and
hung up on me on both occasions. Today same
group was sold by another agency I know the
agency name on a discounted fare.
I would like to request company to enquire what
was the reason to be biased to one travel agency.
I travelled to India through Oman air from Dubai to Chennai via Muscat for my sister’s wedding. I reached Chennai on 10th September 2016 and found that luggage containing all my sister’s wedding things and my clothes has not arrived to Chennai and they request me to fill a complaint form and asked me to wait for a next day flight. I didnt receive my baggage for next whole week which made me to do my sister’s wedding shopping and even my own again. Finally I received my baggage on wedding day fully damaged. It is equivalent to lost baggage and till now my claim is in progress. Your staff at Chennai airport are fit for nothing, their service was pathetic.
On 8th of aug’16 I travelled by Oman Air wy0235 sector Muscat to Hyd . The fight departed from Muscat @ 2.30am & reached Hyd @ 7.20 am, on arrival my baggage went missing.. upon inquiry the Oman air informed me that it got off loaded in Oman. So I registered a PIR form, they assured me that my luggage will be delivered by the evening to my residence. But its pathetic to mention till date I wasnt able to receive my bag. Very bad customer support.
When flying back from Muscat to Paris CDG on September 4th, I found out once I was on the plane that the flight would not include any entertainment. Indeed, we have been informed 10 min after departure that the tablets were defective. This represents quite a problem when the flight is 7 hours long. Besides, when I ask a crew member the reason why the equipment was defective, I received a rude answer saying that it was nobody’s fault, which is not what one can expect from an airline company such as Oman Air. Besides, I regret that the company did not know how to manage this issue. It could have provided a free access to the Wi-Fi for instance. In brief, the 7 hours in this Oman Flight has been a very bad experience.
I booked one way ticket on 10th august from bangalore to dubai, through a credit card of my friend from Dubai. I reached bangalore airport for check in with ticket, credit card copy, id proof and authorization letter,but iam not able to checkin. They are telling that for checkin, my friend in dubai need to verify the card at oman airways office. Weird rules and I dint even get refund for the unused ticket.
I had a bad experience today (27.08.2016) with Oman Air, I booked tickets for my Wife and my son in connection flight. Before reaching the flight to the first destination place, the connection flight had departed. We had decided to stop travelling by Oman Air.
I experienced worst behavior from Oman Air staff. My mother died on 25th July 2016, i was travelling to attend her funeral, due to emergency i bought business class ticket from JEDDAH to MUMBAI, from Jeddah (flight WY0674) to Muscat it was fine. Then there was transit of 1.5 hrs, once i proceeded to flight WY203 D 26JUL, while going in COBUS, the ground staff (indian guy) snatched my cabin bag, the bag had 3 pair of clothes and laptop, less than 7 kgs. I requested him and explained my situation, he didn’t listen, i asked him to call his manager, then the Driver of COBUS (omani national) came in and started saying i am the manager, he forcibly snatched my bag from my hand, i pushed him back. Then he went and brought a lady staff (omani national), she called police, now police started saying whether your father died or mother, why you pushed that driver, now you cant travel. The situation became worst for me, here in mumbai, people are waiting for my mother’s burial. Later one pakistani lady (from oman air) intervened and rescued me from these guys.
Oman airways is operating small flights from muscat to mumbai, hence there is drama of pushing luggage into cargo area of plane. They should check weight of cabin baggage if they think some issue with baggage. If bag is not overweight and out of size, there is no need to torture a flier. Also they should train their staff to deal with emergency situations of fliers. I will never travel through Oman Air.
ETKT NBR : 9101658460216. Seat : 10K
Was coming home from dubai on the 24 July on flight wy0612. Was at dubai airport 3 hours before my flight was due to take off about half hour before take off nothing was happening at the gate so I went up and asked why and was told it’s running a bit late. Told the lady I have a flight at muscat to London I have to catch and will I still be ok she told me yes definitely the plane won’t leave without us. After nearly 2 hours late we took of and when I got to muscat the flight had left without us there. Why couldn’t this flight wait for us. After waiting about an hour at muscat someone at last came to customer services and had to try and deal with 26 people on his own. After a few hours with nothing to drink or eat we were told we are going to abu Dhabi. We was giving some vouchers for food but when it came up was so bad we couldn’t eat it and never had enough time to anyway. But the time I got to Heathrow and out of the airport I was about 8 hours later than I should have been. Not only did I have a nightmare journey home I missed a very important meeting at work plus lost a day’s pay also. So all in all I had a journey from hell plus lost two days wages as well. I fly to dubai about 6-8 time a year and this is the first time I have flown on your airline.
I really had bad experience with oman airways. Actually i had a connecting flight from dammam to oman and from oman to jaipur. Jaipur was my final destination. There i saw my baggage with tag WY 12-85-61L chain was torn and someone had stolen a branded costly frederique constant geneve hand watch. Nobody has taken my complaint seriously.
I was traveling on 5th July 2016 From KUWAIT TO HYDERABAD, WITH OMAN AIR, when I arrived destination, I saw my hand bag was torn and items inside stolen. I have lost my iPhone6 which was in the hand bag. Hand baggage Tag no. IY – 00-14-71 L. At the same time I complained at RGI airport Oman air staff, but extremely poor response. I even placed a complaint with Ref.no 43109. For that I even got a reply from Oman air staff stating they failed to find my missing item. How is it possible that after scanning of the bag, it reaches the hands of people who could tear it open and take away an item. Doesnt anybody monitor such things? Or is the airline not taking such complaints seriously?
I have made complaint with Oman Air, consumer section, Oman but no reply. So I am making complaint on the same here.
I purchased a ticket for (15-07-16) flight 23.05 hrs from Abu Dhabi to Bengaluru.
Ticket number: 9102213326890,
I was checked in at Abu Dhabi airport at 20.00hrs, and completed immigration, and waited in vip terminal, diamond lounge.
Around 22.30 hrs they dropped me for departure near gate no.17, while I am reaching gate, one of your staff told that “you are coming very late, supposed to be here one hour before. I explained the situation regarding check in, immigration, and about vip terminal.
She told me already all the passengers are in the flight, and you can not board inside. (I came to know, some other passenger was replaced with me, and flight was full), and she told me, now the flight door is going to be closed.
I heard from some other staff, because of overbooking, they ignored me. Even they did not inform or call me by mobile.
She asked me to contact Oman Air office and reschedule to next flight. I was constantly calling your number:0096824531111, even after one hour nobody picked the phone.
But I need to come home, so I purchased new ticket in Abu Dhabi airport, ticket counter for Etihad flight, which is @2.30 hrs and spent 1,310/aed.
Because of your staff, after so much stress, trouble and struggling I reached my home in India.
I had a bad experience today with Oman Air office in Egypt when I went to book my flight and check if I can carry an ultrasound or not so I can decide when to book my flight. The agent’s response was very rude. She was unprofessional and unfit to represent Oman Air in Egypt.
Shame on Oman Air for such a bad customer service. Flight 345 to Islamabad was diverted to Lahore and then for a long time the Captain kept quiet or gave little and wrong information until the passengers intervened and asked for answers. The air con was off for cost saving I am sure.
The Captains should be literate and be able to keep passengers apprised of the developments under such circumstances. Never Oman Air again. Illiterate captain and rude staff.
It is now well known that Oman Air has air cooling issues in its airlines for a long time. It is sad the airline is not taking note of this and allowing passengers suffer. Just yesterday it was in news that 3 passengers in Oman Air flight fainted during landing due to faulty AC in flight.
I myself had very awful experience with Oman Air recently when flying from Abu Dhabi, passengers were boarded on aircraft but flight was delayed and passengers were left without AC for hours, everyone was sweating, screaming with suffocation and they did not care about small kids on flight! what a shame!!! I am done with Oman Air, unless they take urgent action to fix these problems and avoid blunders that gives hard time to passengers.
My son and daughter was travelling from Lahore to Bahrain. The person at counter abused and held them for no reasons. For some 1 hour they grilled. One Mr Zuhaib. He was talking about my daughter’s visa. She was coming on family valid visa and spoke rashly to her. After 1 hour allowed them to go.
Last month my brother was travelling and there was a similar incident with the same person. Hope somebody looks into it, otherwise we will stop travelling Oman Air.
We were travelling by Oman Air flight WY0922 on 20 June from Muscat to Hyderabad. When i received my check-in baggage it was completely drenched in water. The same was informed to passenger service agent who rudely replied they cannot help as the water was leaked from another luggage. My bag and all the items in it is only good to be thrown.
We had to experience a very bad flight! We were supposed to fly at 4am but flight got delayed and left at around 10 am without providing any information on delay. We reached Oman and missed our connecting flight. After an hour waiting for details on when will be our next flight, went to enquire with Oman air staff. The staff were so rude! They are shouting and telling us to just sit! Treated us like a dog! No information given! we were there before 12 pm and no one even offered water. When i asked for water the staff said no water! i am really surprised and pissed off on how customer service staff talk to their fliers! Really bad service! They didn’t assist us until i approach the information section down stairs and asked for the duty manager’s number. We got tickets around 7pm, that’s the only time we were able to drink water and waited for our flight at around 8:30 pm! We were sent to Bahrain instead of philippines and transfered us to gulf air. When we reach Philippines airport we found out that one of my baggages was left in Bahrain!!! So disappointing! By the way, am supposed to reach Philippines on May 1 around 9 pm and because of the terrible service they provided we reach philippines May 2 around 4pm!!!! This caused me to miss my sister’s wedding!!! Disappointing!