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  1. 1.0

    I would like to log a complaint about the service i received from a member of your customer helpline desk. I rang today ( 2 may 2018 at around 11.20 ) asking why i couldnt login with my son’s details to get his flight details and to check him in when it was time. As his name etc was not working and i had received a conformation email or i had deleted by mistake. The man on the phone tells me it is my fault and that he can login to it. I told him it can not be my fault as me and my father live over 200 miles away from each other and both of us couldnt login. He went on to blame me and to say its my connection etc. I told him the spelling of my sons name and what i had been putting in to try and login and it was not working. He was very adamant that all the fault was my own. It wasn’t until i stated that my son was not going to be travelling with myself but his grandfather that has a different surname to my son and that there could be an issue with allowing him to board that he admitted that there in fact was a spelling mistake. So not only did i ring up to book my child’s flight and i told that person how to spell his name and they still got it wrong but the person i was in touch with today was very rude and happy to pass blame on to me the customer.

  2. 5.0

    I was served a cup of hot tea, which slid off the table as the plane was still climbing. The scalding tea went over my legs and stomach. I told the hostess what had happened and asked for something to help me with the tea which had gone everywhere. She asked me if it had slid off the tray and when I said yes, she said ‘oh it’s because the plane is still climbing!’
    She gave me a couple of tissues, when I asked for more explaining that I was covered in the tea, she told me to wait whilst she finished serving and she would get me some more. Which she eventually did.
    My legs and stomach are quite badly burnt and have blistered. At no point was I offered any burn relief, cold compress and sat the remaining way home on the plane in quite severe pain.
    My legs have now blistered and are raw, making it difficult to walk as it is at the tops of my legs. I submitted a complaint today to get a standard reply that due to the unusual weather conditions ( surely that is not because we have had sunshine for the past 2 days!?) it will take them longer to get back to me

  3. 5.0

    I was travelling from Glasgow to Dubai via Manchester airport, however on my return journey my connecting flight from Manchester to Glasgow was cancelled. I was booked onto the Edinburgh flight a little later only for that flight to be cancelled. However it was the indifference to the passengers that was appalling as no explanation was given and their attitude was disgraceful. I was eventually put a flight later that night but the lounge I had booked to enable me to do some coursework for university only allows you 3 hours so I was kicked out like a criminal. Thanks heavens I don’t need to depend on Flybe to get to Dubai.

  4. 1.0

    Worst airline I’ve ever experienced. I have to use them quite regularly for business. It’s very much the exception that they are on time. The communication is catastrophic. You are rarely informed on time. Their website is useless for even obvious things like checking a flight status.

  5. 1.0

    Had 2 flights in 2 months that have been cancelled due to snow conditions, which is acceptable. However on both occasions we were not informed until 30 mins after the departure time. We were then sent around the airport like headless chickens because the staff had no idea where we should go, as if flight cancellations arent a regular thing. Finally after waiting in a 3 -6 hour queue, depending if other people give up and leave. The staff member advised she could rebook my flights for the next day. Having recieved a email link 2 hours after the flight cancellation, i stated i had already rebooked my flights and just needed accomodation/food vouchers etc. The things everyone is entitled to. The staff member stated that there was a different queue dealling with accomodation, as if its some special request that they need a specifically trained person to do. Is this not the 21st century? Pick up the phone and book something!
    After about 8 hours in total and talking some hard truths to multiple staff members, myself and 16 others from the flight had accommodation/food vouchers and new flights sorted.
    Flight cancellations happen everyday, yet on both occastions with Flybe it took 8 hours to sort out. Being a multimillion dollar company, i cant understand why there is no deal in place with the hotels. Being that i was in Dublin and Amsterdam on both occasions there are over 100 hotels that flybe can have a deal set up. Where in the event of a flight cancellation, you call each hotel and book whatever remaining rooms are available. Why this took 8 hours to do for 1 flight i have no idea! In conclusion, flybe is cheap but you get exactly what you pay for. SHIT SERVICE!

  6. 5.0

    Do not fly with this airline. They are incompetent, inefficient and ineffective and indifferent to passengers. I feel foolish for trying them for a third time.
    Out of three flights from Dusseldorf to Manchester this year, two were badly delayed and on both occasions I was unable to continue my journey home from Manchester to North Yorkshire because of the 2 hour plus delay in each case. One of the three flights was more or less on time but 2 out of 3 is bad.
    At the airport on the day they waited until it was almost time to board before announcing that the aircraft we were due to board had not even left Manchester. Then after a hour or so bothered to tell us that our 17.50 flight would be 19.40. Needless to say there was no plane at 19.40.
    Oddly, the person who opened the boarding gate (who denied being employed by Flybe), on announcing the delay, told me then that there was a Flybe flight “after 7pm”. How did she know this at 16.55 when it took the Flight Departures Board at the airport another hour to put that information up?
    I will never use Flybe again and I urge you to avoid this terrible airline at all costs. They make Ryanair look good.

  7. 5.0

    Missing avios points. Being a regular flyer with flybe or flymaybe as we call then in the northern isles, I collect avios points. After each flight I log in through their website and enter flight reference numbers into claim points section. After checking my most recent statement I noticed 8 missing flights from my account, a 50 minute phone call to avios was useless, over an hour to flybe again useless so I had to email flybe to claim my missing points which was again useless. Why do companies take the piss out of people.

  8. 1.0

    Myself and my husband got to Southampton airport yesterday at 6.30.pm only to be told our flight to Glasgow BE898 would not be leaving at 8.20 pm but at 11.05pm. We were given a voucher for £5.00 each and had to wait. The plane arrived and we boarded at just after this time, but never took off until 11.25pm. At this point I myself was in agony. I suffer from rheumatoid arthritis and heart disease. I had only took enough medication for my weeks holiday and my journey home to Glasgow at the flight times given to us when we booked. Result I had to fly home in agony as my medication had now ran out, by the time we arrived at our home in Glasgow it was 2am and I was totally shattered and in very bad pain. I did not get to bed until 4am as by the time my medication had kicked in. My husband and myself were suppose to be up at 6am to go to our place of work, both of us were in no state to drive or attend work and have lost a day’s pay because of this. The captain of the plane we were on BE898 told us the reason for the delay was due to staff phoning in sick. We then could not land at the time we were told as flight paths had been lost. I feel this was very inappropriate service we received. I will say the staff on our plane were excellent at the job they had to do through no fault of their own. We are now out of pocket for 2 days wages.

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